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GITEX 60MINS 2021 PARTNERS

GITEX TECHNOLOGY WEEK tahawultech.com

Show dates: 17-21 October 2021, Dubai World Trade Centre | Exhibition hours: 10am-5pm

Moro Hub signs Partnership Moro Hub announces Agreement with ESRI partnership with Milestone Systems

Moro Hub, a subsidiary of Digital DEWA, signed an agreement with Environmental Systems Research Institute (ESRI), an international supplier of geographic information system (GIS) software, web GIS and geodatabase management applications.

Moro Hub announces strategic partnership with the global video management software provider Milestone Systems.

Moro Hub (Data Hub Integrated Solutions LLC), subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (DEWA), signed an agreement with Environmental Systems

Moro Hub (Data Hub Integrated Solutions LLC), subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (DEWA), recently signed a Memorandum of Understanding (MoU) with Milestone Systems,

Research Institute (Esri), an international supplier of geographic information system (GIS) software, web GIS and geodatabase management applications on Monday, 18th October 2021 on

the sidelines of GITEX Technology Week at Dubai World Trade Centre. The agreement was signed in the presence of Mohammad bin 4 CONTINUED ON PAGE 3

Empowering a sustainable future Sayed Hashish tells CNME Editor Mark Forker the details of Microsoft’s sustainability mission, outlining that the US tech leader wants to be carbon negative by 2030, but added that the biggest challenge is helping other businesses become more sustainable.

Sayed Hashish

The IT industry is one of the most energy intensive industries in the world, so there has been an emphasis placed on them to become more sustainable as fears over the impact climate change will have on future generations becomes more acute. Microsoft is one of the most innovative technology companies in the world, and one of www.tahawultech.com

the best-known brands, and its solutions allowed us to overcome many of the challenges we faced during the pandemic, especially in terms of enabling business continuity. So, it should come as no surprise that they are leading the way when it comes to developing a cohesive and robust strategy that is designed to have a profound impact

in terms of tackling sustainability issues head on. In a candid interview with CNME Editor Mark Forker, Sayed Hashish, General Manager of Microsoft UAE, disclosed their sustainability vision, which he conceded himself is very ambitious. “Sustainability is a very important topic, not just in the UAE, but across the entire world. As a company we have been very focused over the last few years on driving sustainability, and we have been carbon neutral since 2012. However, what we did beyond that was to announce that we plan to be carbon negative by 2030, and by 2050 we want to remove from the environment all the carbon the company has emitted from the day the 4 CONTINUED ON PAGE 3

a leading provider of an open platform video management software, as part of its continuous efforts to fast-track the Moro Hub’s digital transformation efforts. The agreement was signed between Mohammad bin

Sulaiman, CEO of Moro Hub and Jos Beernink, EMEA Director and Acting Vice President, Milestone on Monday 18th October 2021 at GITEX Technology Week at the Dubai World Trade 4 CONTINUED ON PAGE 3

Mimecast showcases new AI security tool at GITEX 2021 Mimecast’s new launch, the CyberGraph, is redefining cybersecurity with its advanced Artificial Intelligence (AI) capabilities. Werno Gevers, Regional Manager at Mimecast Middle East, discusses all this and more with Anita Joseph, Editor, Security Advisor Middle East.

Werno Gevers

Mimecast, a leading email and cyber resilience company, is showcasing all of its security products as well as its Artificial Intelligence (AI) capabilities at GITEX Technology Week this year. In particular, the Mimecast CyberGraph is on show-a new add-on for Mimecast

Secure Email Gateway that is engineered to use AI to help detect sophisticated phishing and impersonation attacks. “CyberGraph is one of our recent launches and it’s the first time we’re showcasing it at a show in the Middle East at GITEX”, said Werno

Gevers. This is our AI technology. Today, threats are getting exceptionally advanced and more and more organisations are relying on Artificial Intelligence. With some of the customers we have surveyed in our State of Email Security Report, we see that almost 50% of them are using AI to combat cyberthreats. So we built an identity graph and we want to try and see where the anomalies are. So, in your day-to-day communication, we detect any anomalies in advanced phishing or impersonation attacks. This identity graph continuously learns through machine learning. So, if you communicate with someone for the first time or someone communicated with you for the first 4 CONTINUED ON PAGE 4 @tahawultech

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Moro Hub...

Sulaiman, CEO of Moro Hub and Mohammed Issa, Regional Manager Esri Middle East and West Africa. As part of the agreement, Moro Hub will offer its customers geographic information system (GIS) software, web GIS and geodatabase management applications along with ArcGIS Online Subcription and ArcGis Enterprise and have access to the secure Esri Partner Community.

Moro Hub will offer its customers geographic information system (GIS) software, web GIS and geodatabase management applications”.

Centre. “The Milestone-Moro Hub MoU will play a pivotal role in Moro Hub’s initiatives to be a leader in the deployment of the most innovative technologies available today. Our collaboration is also aligned with our efforts to boost Dubai’s bid to become the smartest city in the world and help achieve the objectives of UAE Centennial 2071 and Dubai 10X initiative. We are happy to collaborate with Milestone in our endeavours as it joins our ever-expanding network

of technology partners. Through this partnership, Moro Hub will also be able to explore and reach out to private and public sector businesses in the region”, Mohammad bin Sulaiman, CEO of Moro Hub said. Commenting on the partnership, Jos Beernink, EMEA Director and Acting Vice President, Milestone, said: “Milestone is delighted by its newest agreement with Moro Hub. Our partnership places us in a position where we can help further increase Moro Hub’s business efficiency, reinforce its asset protection capability, and strengthen the reliability of its operations. We look

demonstrated how the deployment of technologies like AI enable them to help the agricultural sector to decrease the need for irrigation by 40%. Hashish also highlighted how Microsoft has built what they call the Microsoft Energy Core in the UAE, which is essentially a center dedicated to digital transformation in the energy sector, to share best practices and showcase innovations to run more efficient and sustainable operations. He also pointed to Microsoft’s ‘Microsoft Emissions Impact Dashboard’ as being a key tool for helping companies manage and measure their carbon footprint. “We have witnessed a demand from our customers to reduce their carbon footprint, but many were unable to measure it and if you can’t measure then how can you measure your progress and determine what impact your sustainability initiatives are having? We created what we call the Microsoft Emissions Impact Dashboard, formerly known as the Microsoft Sustainability Calculator, and this helps our customers to basically measure their carbon footprint and relays to them how much they are contributing in terms of carbon, and ultimately informs them on their progress and serves as an indicator as to whether, or not their sustainable strategy is working. Our mission as a company is to empower every organization and individual on the planet to achieve more”, said Hashish. The Hybrid Paradox: The COVID-19 pandemic has fundamentally reshaped the way we live, learn and work, and no one could ever have predicted or imagined how seismic the changes to our lives

would be, not even a company like Microsoft, who are typically ahead of the curve when it comes to new trends that will drive societal change. We now live in a hybrid world in terms of the way we view work, and the autonomy given to employees has empowered them. Hashish believes that the world has changed and will not return to the way it was, and quoted Microsoft CEO Satya Nadella in saying that we now find ourselves in a ‘hybrid paradox’. “We have seen a desire from people to reinstate human interactions. We know that technology has been great in terms of enabling business continuity, but one area that we were all missing was those human interactions because we are social beings. We closed our office for well over a year, and in a lot of the staff meetings we would have online, I would regularly be asked when will the office re-open? We decided to re-open on July 1st, and when I went into the office nobody was there! I think what that illustrates is that whilst many miss those human interactions, people also appreciate the flexibility they have in terms of working remotely, and we know that it has driven efficiency and productivity”, said Hashish. The General Manager at Microsoft UAE believes that flexibility is now a key issue for employees in terms of deciding to remain on with their existing employers or in their pursuit of new opportunities, citing the data from their recent Work Trend Index Study as an example of that new trend. “The hybrid paradox means that it doesn’t have to be one or the other. I think there is an acknowledgement that people appreciate the level of flexibility with

remote working and gives them the empowerment to choose what is the best way for them to manage their work-life balance. We conducted a work trend index study and that really analyzed the shift in employee expectations and established what the drivers are either in leaning people towards staying with their company or looking for another job. This trend of flexibility in the workplace environment is now featuring prominently amongst employees and is a high priority, and in many cases the topic of flexibility is coming even before salary, and other areas you thought would’ve been more important”, said Hashish. UAE Golden Jubilee The UAE celebrates its 50th anniversary this year, and what it has achieved in half a century is in many ways beyond comprehension. In the latest illustration of its technological prowess EXPO 2020 will be the most connected place on earth. The country’s ascent as a beacon of technological progress and futuristic vision has been driven by progressive leadership that implemented the right infrastructure, processes, and ecosystems in place to drive innovation. A major cog in that meteoric rise, which has also seen the UAE emerge as a major player in the space race, has been Microsoft, who has been present in the country for 30 years. However, Hashish stated that Microsoft has always felt part of the ‘fabric’ in the UAE, and that has enabled them to carry out its mission, which as we have already established is to empower people to achieve more. “We have never regarded ourselves as a US company operating in the UAE, we think of ourselves as part of the

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Microsoft...

company was created in 1975. This is a very ambitious goal that the company has set, but we see ourselves progressing well in terms of achieving our sustainability goals and objectives”, said Hashish. Hashish acknowledged that one of the biggest issues in terms of addressing wholesale sustainability was helping other companies become sustainable, which isn’t as easy if you don’t have the adequate resources to transform. However, he said that technology is the key to bridging this divide - and stressed that it was buildings that generated the most waste and claimed that if we really want to drive societal change around sustainability then we need to make buildings ‘smarter’. “Most waste is driven by buildings, so there is a growing clamor for the development of ‘smart buildings’ globally. 40% of our energy is consumed by buildings and when you’re in a country that has a warm climate for most of the year then it becomes even more important to manage energy consumption within buildings and you need technology to address that. We have partnered with many leading companies such as Schneider Electric, JCI and Siemens to try and drive the development of these smart buildings, because we want homes and buildings of the future to be energy efficient, which in turn reduces waste. We have two fantastic examples of smart sustainable building projects in the UAE, in the form of Bee’ah and DEWA, so that gives us hope that we are on the right path”. At last year’s GITEX, Microsoft showcased sustainable farming and food security and www.tahawultech.com

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The MilestoneMoro Hub MoU will play a pivotal role in Moro Hub’s initiatives to be a leader in the deployment of the most innovative technologies available today”. forward to working closely with the Moro Hub team to successfully meet our objectives within the set

Our mission as a company is to empower every organisation and individual on the planet to achieve more”. fabric of this society. Many of us have spent quite a long time here, so you have that sense of loyalty and belonging, and we feel that we can use Microsoft as a platform to help the country, which is exactly what the company wants us to do, as it reinforces our mission statement which is to empower people to achieve more through the deployment of technology”, said Hashish. Hashish also pointed out that one of the most appealing aspects that attracted Microsoft to establish a base in the UAE over 30 years ago, was the ambition demonstrated by the UAE leadership, which really resonated with tech luminaries like Microsoft. “What Microsoft has always appreciated about the UAE is the country’s ambitious vision. It’s one thing to have an ambitious vision, but it’s another thing to have the ability to execute that vision. The UAE is celebrating 50 years, and Microsoft has been here for 30 of those, and we have witnessed the incredible transformation, and we have played a big part in it”, said Hashish. He also stated that Microsoft’s commitment to invest in the UAE, was a big factor in attracting other large enterprises and tech entities to invest, which inevitably boosted the country’s economy and GDP significantly and paved the way for it to become a nation of innovation.

timeframe”. Milestone is known for its reliable and scalable solutions that have been proven effective in more than 500,000 sites worldwide. With presence in at least 23 countries, the company has integrated at least 600 software programmes. The MoU is seen to accelerate Moro Hub’s journey towards a digital future and plays a significant part in the UAE’s preparations for the next 50 years under the guidance and directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

“As one of the big tech players our presence encouraged others to invest in the region and contributed to laying the foundations for making Dubai a hub of technological innovation. More recently, our datacenters which were the first in the UAE sparked a huge move towards cloud, and we believe that move by us will entice other tech players to make similar investments. We are fully committed to the country because we genuinely feel part of the fabric”, said Hashish. GITEX Global 2021 Microsoft have been a permanent fixture at GITEX for decades, but their decision to overhaul their stand last year paid dividends according to Hashish, as the company created a hub that was bustling with energy, and he is hoping to replicate that this year. “GITEX is the region’s flagship IT and tech conference, and we were delighted to be there last year. I know many companies opted out, but we were always going to be there, as you see so many new technologies being demonstrated and solutions that can address real problems for businesses in many industry verticals. What we did last year, and I believe we really benefited from it, was our decision to move away from our traditional stand. We increased the size of our stand to allow for social distancing, but we also did it to introduce different experiences, and it very quickly became the Microsoft Hub. This year, it will be very similar, but I’m very excited at the introduction of workshops and panel sessions on all the pressing topics that are top of the agenda in the minds of our customers and partners – and it should be another fantastic GITEX”, concluded Hashish.

@tahawultech

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Mimecast... time in your organisation, we’ll prompt you about that with a colour-coded banner that changes colour depending on the type of threat. It changes dynamically within your inbox and this helps the system learn. It’s also very easy to deploy, so you don’t need a lot of IT resources to maintain and manage the system. Once you deploy, it runs by itself and teaches and learns by itself. In Mimecast’s latest State of Email Security 2021 report, it was also revealed that

55% of organisations in the Middle East reported an increase in phishing with malicious links or attachments. However, only half of the organisations had safeguards in place, despite 86% being hurt by a lack of cyber preparedness in the past 12 months. “The growing digitisation of personal and professional lives and the widespread adoption of new hybrid work models have created fertile ground for an acceleration in the volume and sophistication of cyber threats, forcing organisations to enhance their security posture”,

Gevers said. “GITEX gives us an opportunity to highlight the role of tools such as Artificial Intelligence in a layered security strategy that aims to better protect businesses, employees and critical infrastructure from a rapidly evolving threat landscape”. In addition to introducing visitors to Mimecast CyberGraph, the full range of Mimecast’s security services - including advanced email and web security solutions, brand protection capabilities and awareness training - will be showcased at the event. “Cybersecurity leaders in the region are tapping

CyberGraph is one of our recent launches and it’s the first time we’re showcasing it at a show in the Middle East at GITEX”. into a variety of solutions and tools available in the cybersecurity market to

help them secure their digital transformation initiatives”, Gevers added. “We hope to educate organisations about our offering and demonstrate how we can help them in their cybersecurity journeys, with advanced security solutions that can protect them from cyber threats”. According to Gevers, the buzzword today is digitisation. “Everyone is rushing to the cloud for various reasons, and the work from home environment has forced companies to accelerate these strategies. The biggest challenge to that is that new threat actors are

Gearing the workforce to bridge the gap between the ICT industry and ICT education Trainocate, CEO Sri Lanka, Maldives and Emerging Markets, Zafarullah Hashim outlines how the human capability development training provider aims to change the industry’s approach to role-based IT training.

Zafarullah Hashim

There is a reason Trainocate became the first Asian company to win the coveted Microsoft Worldwide Learning Partner of the Year Award in 2021. With over 25 years of experience, Trainocate is the largest IT and human capability development training provider in Asia. Dominating the market with a strong presence in the Asia-Pacific region, it operates in 19 locations across 14 countries: Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines, Japan, India, Sri Lanka, Mainland China, Hong Kong, Taiwan, Australia, USA and is now set to establish its presence in the UAE. Trainocate has a top tier partner status with leading vendors and organisations such as AWS, Cisco, CompTIA, DELL-EMC, ECCouncil, Fortinet, Google, IBM, Microsoft, NetApp, Nutanix, Oracle, PMI, Pulse Secure, Red Hat, Rocheston, SAP, Trend Micro and

VMware to name a few. The trainers at Trainocate are international trainers from Singapore, Malaysia, India, Australia and a few from the European countries. “We function as the bridge between the vendors such as Microsoft, AWS, Google, and the partner, also the bridge between the partner and the customers. We do partner enablement programs for partners through the vendors and then from the partner to the customer. A partner has to commit to the vision and the goals of a vendor. You also need to have the product knowledge and become certified, which is where we come in”, stated Zafarullah Hashim, CEO Sri Lanka, Maldives and Emerging Markets at Trainocate. “Microsoft has been our main force, and we have been providing free fundamental training sessions, as we believe that primary knowledge is key in building the country’s digital transformation journey.

Our business operation is carried out between business to business, business to government and business to customers as well”, he further stated. Training is, more or less, an intangible asset. Trainocate aims to develop skills, competency, ability and improve employee performances and organisational productivity. Organisations spend millions in acquiring and upgrading systems or hardware and give truly little thought to the training process. As a result, a vast majority of companies do not make the maximum use of the features and benefits of the software in which they have invested. Proper training will increase your productivity and reduce downtime which will complete IT projects faster. On a personal level, when you get trained and certified as an individual you also get the confidence to perform the task better. There is an increased need to focus on training as most were not adequately trained to take on the tasks ahead of them. Role-based training has created an opportunity for everyone to grasp knowledge and is a passport for career development. The certifications conducted by Trainocate are all Authorised vendor certifications from Microsoft, AWS, Google, Cisco, VMware that are globally accepted industry level certifications. Most companies and employees were not utilizing

Role-based training has created an opportunity for everyone to grasp knowledge and is a passport for career development”.

their technology to its maximum capacity, but with role-based training certification, this has now changed. Organisations have identified the importance of certifying their individuals in order to validate their competency and analyse their optimal usage. The CEO also said that though the technical staff was aware of the technology available in the organisation and focused on technical capability, to the contrary the end users are at times oblivious and were lagging behind in completing their day-to-day tasks with optimum efficiency. With this in view, Trainocate has come up with their own Learning Management System (LMS) called Remote End-User Self Enablement Training (RESET). It’s a platform that has a wide range of content on Microsoft 365 collaboration and

productivity working tools. Zafarullah believes that moving into cloud infrastructure would be the best in this new normal, given that Cloud enables you to do large-scale business at a lower cost while improving the service quality. In fact, cloud-hosted desktops help make both your business and IT leaner, faster, safer, and more productive. Artificial Intelligence is used across industries globally. Some of the industries which have delved deep into the field of AI to find new applications are E-commerce, Retail, Security and Surveillance. Sports Analytics, Manufacturing and Production, Automotive among others. Machine learning, analysing engineering, and power BI. With proper guidance, one would be able to specialise in these essential areas, and he believes the technology sector will keep evolving with the situation, opening up many job opportunities. Traincoate is rapidly reaching new heights by helping out with organisations going through a tough time and are in the transitioning period towards technology. Trainocate delivers well-informed and stable individuals who can provide their expertise towards the rise of these businesses. Trainocate has trained many blue-chip companies, along with their partners. “Our goal is to develop individuals on tools that are already available

arriving. Because people are moving, the threat landscape is expanding. Any cyber attacker is going to leverage this bigger digital footprint. Brand impersonation is a very good example. That puts a lot of onus on companies. The attack vectors are also extremely worrying. The big challenge for customers is that while their journey to the cloud is sudden and accelerated, they don’t have a very robust cybersecurity strategy that’s embedded into that digitisation process. This is what we see as one of the key trends in the market today”.

that they don’t know how to use”, Zafarullah added. Trainocate has introduced another tool called the Trainocate Assessment Tool (TAT) which allows organisations to assess their individuals, identify their competency level or any skill gaps. This is the ROI of the investment an organisation makes on training its teams. With Microsoft vision of “empowering others” engraved in our DNA, Trainocate is committed to serving its clients and bringing forth bold innovative ideas required to thrive in this era of digital transformation. Our focus is mainly on role-based training pathways which allow organisations to better utilise their existing cloud platform, may it be Microsoft 365, Azure, Dynamics 365, Power Apps etc. Azure is a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centres. This technology helps organizations reduce costs, enhances security, and makes latency faster. In conclusion, Zafarulla stated, “We are not just a training company, but rather, a guidance company. We have been doing this for 25 years and have assessment tools that help us analyse and identify any skill gaps within organisations. We can use this to help the organisations’ HR and L&D teams streamline their training methods, as we can help identify these gaps and guide them on what they need the most. Overall, we are helping organisations think differently, plan strategically, save money, and get the best out of technology. That is our secret to success”.

GovTech Founder, CPIMEDIA GROUP Dominic De Sousa (1959-2015), Publishing Director Natasha Pendleton, Group Sales Director Kausar Syed, Senior Sales Manager Sabita Miranda, Editors Mark Forker, Anita Joseph, Daniel Shepherd, Senior Designer Analou Balbero, Web Developer Adarsh Snehajan, Photographer Maksym Poriechkin, Eduardo Buenagua

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Industrial cybersecurity: How to protect your assets in the digital transformation age As the industrial world becomes ever more connected and complex, the need to embed pervasive cybersecurity policies is paramount, says Tim Grieveson, Chief Information Security Officer, AVEVA consulting, hardware support, implementation and outsourced services represent the largest category of spending in 2021, at almost $72.5 billion worldwide.

Tim Grieveson

In an age of rapid digitisation and alwayson connectivity, the industrial landscape has never been more ready for transformation. Postpandemic, companies have learned radical lessons about how to run and optimise systems in unpredictable operational times. As such, global organisations have been compelled take decisive action by putting technology at the very heart of their business processes. Cybersecurity is a key business differential in ensuring these operations are secure and resilient. With the rapid and significant need to enable remote work and team collaboration, software solutions like Cloud, Edge and IoT can pave the way for improved

business performance and procedures. But with great opportunities also come challenges. As such, more complex industry technology solutions demand a heightened focus on cybersecurity and securely enabling the workfrom-anywhere culture. It’s no accident that the latest forecast from Gartner predicts worldwide spending on information security and risk management technology and services is predicted to grow 12.4 percent to reach $150.4 billion in 2021. Cybersecurity was the top priority for new spending, with 61 percent of the more than 2,000 CIOs surveyed increasing investment in information security this year, the IT research firm said. Security services including

Industrial risks According to global cybersecurity analysts, industrial systems are still not yet sufficiently protected against the new and multi-faceted risks of digital transformation, despite being susceptible to increasing risks for many years. In order to be effective, company cybersecurity policies must proactively and holistically pervade the entire organisation. A balance should also be struck between mitigating risks and enabling new business initiatives. What’s more, it’s imperative that companies focus not only on training staff but also on selecting appropriate and bestof-breed technology partners who build security into the ecosystem of how they operate as opposed to charging extra or having security as an add-on. Key security considerations Industrial businesses that embrace transformation and have a holistic view of cybersecurity are benefitting from diverse technology ecosystem development, including

connected devices, edge control, apps, analytics and cloud services, which are enhancing business performance at an unprecedented pace. It’s vital that your organisation’s approach to security is part of the organisational culture – using components that meet recognised standards and include encryption by default. Security must be integral to the design of any process or operation and fundamentally baked

into the services that support the operation of your systems and business objectives. Company checklist The tsunami of risks focused on operating technology (OT) ranges from the exposure of intellectual property and lost production systems or data to serious fines and reputational loss. Cybersecurity is a multifaceted discipline requiring a proactive approach across the business. For your business to be best prepared against threats, it’s important to consider the following elements:

Network It’s vital to maintain a unidirectional gateway between IT and OT systems, as well as running continuous vulnerability @tahawultech

Partners Select vendors that will partner with you to protect critical data and understand your security, legal principles and privacy policies. Determine where and how data will be collected, used and stored. Ensure partners include security as a core

According to global cybersecurity analysts, industrial systems are still not yet sufficiently protected against the new and multifaceted risks of digital transformation, despite being susceptible to increasing risks for many years”.

People Ensure you invest in your people by providing relevant and timely security training for staff, contractors and third parties, which not only supports your organisation objectives but can be used in personal digital lives too. It’s essential to engage all your employees as active cybersecurity ambassadors by educating them on identification, prioritization and understanding the changing security landscape including dangers of malware, phishing, unofficial USBs and social media oversharing so they can behave and act accordingly.

assessments and installing anti-malware solutions for industrial end points, as well as your corporate and lab environments.

component of their service offering as opposed to an optional extra. Ensure they take shared responsibility for good cyber hygiene and are transparent on what they can and cannot do to support your business. Processes It’s important to build a culture of cross department buy-in across management, IT, security and business operational teams for cybersecurity processes. In addition, you should develop, your cybersecurity program to ensure continual improvement ensuring you build in findings from regular audits and vulnerability assessments to ensure systematic risk burn down and capability improvement. Devices Ensure you change your IoT device passwords from the factory default; extend your security and password policies to mobile devices; and conduct regular intrusion testing and anomaly detection on all devices. Never assume your devices are safe and always validate and include them in your security assessment strategy. Vendor checklist When considering your cybersecurity needs, choosing the right partner is crucial. Software vendors play a key part in your cyber defence strategy. When considering a cloud or IoT partner, here are some key questions to consider:

Physical security Where are their cloud services physically deployed? Where will my data actually reside? Where and how will my data be captured, stored and used? Data security How is your information protected – at rest and in motion? Does your vendor support unidirectional data transfer? How does your supplier deal with network outages? Application security How do they handle authentication, authorisation and account management? What is their approach to identity and access management (IAM)? Are they using a recognised secure development framework? What is their response to identification and remediation of known and unknown vulnerabilities? Continuous monitoring and improvement Do they have proactive monitoring and active security policies in place? Can they identify abnormal behavior and catch anomalous activity? What procedures are there to detect and isolate suspicious activity online? Do they use threat information derived from monitoring to continually improve security controls and techniques? Security assessments Do they have a proactive program of internal and external security audits? How do they deal with ongoing compliance with regulations, such as GDPR? Do they have a published security statement that you can read? When you detect vulnerabilities how do they disclose them and how promptly do they remediate? Staff How do you vet and train your staff? Do your staff hold relevant security certifications and experience – and do they share this information with you? Do your staff use thirdparties as part of the service delivery and how do they ensure compliance with your security principles? By including these basic cyber stages in your security strategy, you will take the first steps towards a complete protection strategy. In today’s world of ever more complex cyber threats, a comprehensive security strategy – covering all the basics – is no less than critical for protecting your digital and physical assets. www.tahawultech.com

Simplifying through Channel Nitya Ravi chats with Sayantan Dev, President, Redington Gulf about channel and Redington’s new partnerships.

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What new solutions, products or partnerships are you showcasing this GITEX 2021? We will very soon announce even post GITEX, a lot of partnerships which are very interesting ones and from every area we work in particularly cloud, Security, AI and Data Analytics and infrastructure. There is a lot of demand now for new applications and innovations which must be hosted on infrastructure. There is a requirement for huge computing power, access, latency requirement for new application’s, storage for the data etc. We are very excited. Your partner ecosystem is very strong. How important do you feel the channel is for the market? Extremely important. We have always believed strongly in the two-tier go-to market model and have always remained true to it. We have never experimented too much on that model. We have however, experimented and ventured with different innovations like data science analytics, advanced security, NSSP’s etc., which are not distributors forte so to speak. We are the first in the region and many cases, worldwide to have partnerships with advanced analytics, AIML partners and many of them have given interesting outcome. But our go to market has never changed. It has always been with channel. Two things have happened. We have taken the channel along with us in this journey and in the process many of them have

transformed themselves. This way, we constantly try to help the channel to ride this wave of transformation along with us. We have also been introduced to the new channel. For example, in the cloud space, we are now working with a lot of born in the cloud partners. The way they look at the market, the way they look at solving customer problems is very different. It’s an interesting addition.

We have taken the channel along with us in this journey and in the process many of them have transformed themselves”.

Due to digital transformation, there has been a lot of technology adoption. How have you aided your partners with products or services to meet the demand.? If you have noticed our theme this year, our philosophy is simplifying digital transformation. Technology is available to deliver outcomes that you would not have thought about 5 to 10 years ago. Today everyone knows that they must digitally transform to survive and thrive in their businesses. Everybody is now on an overdrive to transform and to keep up with competition. However, there is a lot

of complex iterations involved in making the digital choice. There is a lot of technology out there in the market that can confuse the customer as to where to start from! Also, in what order to go once they start. Even if the customer figures out the order, they do not know which platform to use, which vendor to go to, which service provider to reach out to. These problems of customer are a real problem. We have taken the position of helping customers simplify this journey through a set of channel partners. In the new reality, the role of a distributor like us is that of a services aggregator. On one side we are working with a large set of cloud providers, hyperscalers the likes of AWS, Microsoft etc. and on the other hand we have specialised partners who are doing specific services. Some may be cloud partners helping in migration from on premise to cloud, there are some doing advanced analytics on the cloud, some are focused on doing data engineering and some are focused only on doing RPA. We also have a consulting arm which our partners can white label and take to the market. We do advisory consulting to help customers understand what their cloud journey should be and in what order, which applications or workload to migrate first etc. All these questions we along with the help of our vendor partners and specialised service providers, we aggregate all that and become single stop solutions for our customers. www.tahawultech.com

WSO2 sets its sight on the Middle East market Nitya Ravi had the pleasure to interact with Uday Kizhepat, Vice President and General Manager of WSO2 along with Devaka Randeniya, Chief Revenue Officer at WSO2.

Uday Kizhepat

WSO2, headquartered in the USA and recognized by Gartner as number one Open-source company in integration have opened their offices in Dubai with ambitious plans to

forge into the Middle East market. “We have been recognised by Gartner as the number one open-source company in integration. We bring

with us 15 years of global experience to the Middle East region. We are trying to establish our presence here and showcase some of the cutting-edge technologies and products that we have to offer to the Middle East market”, says Uday Kizhepat, Vice President and General Manager, MEA at WSO2. “As you know, the region is currently riding the wave of digital transformation. The pandemic has amplified this wave which in the last 18 months have grown and leaped ahead by 7 years. And API is one of the core pillars of digital transformation. We have products that can help

companies develop and built API’s that integrate with multiple technologies and heterogenous applications. We provide a complete package where you can build, develop and integrate multiple technologies as well as provide a security layer. Also, we are a hundred percent Open-source company where all our products are open source”, adds Kizhepat. “Currently, we are expanding at an aggressive pace. We have offices in 8 regions around the world and we have now opened our latest office in Dubai. We also have customers in 85 international markets. We feel the Middle East has

We have products that can help companies develop and built API’s that integrate with multiple technologies and heterogenous applications”.

a lot of potential from an open-source integration standpoint as there are no other vendors offering what we have to offer”,

Cloud Box Technologies to aid organisations in Digital Transformation Ranjith Kaipadda, Managing Director of Cloud Box Technologies talks with Nitya Ravi about their solutions and strategy in a post pandemic industry.

Ranjith Kaipadda

It’s no doubt that the pandemic has accelerated the rate of digital transformation across all industries. But how do you

gauge which technology to adopt and which not to? How can you ensure a tailor-made solution for your organisation? Enter Cloud

Box Technologies, a valueadded System Integrator trusted and recommended by a lot of organisations to help you with this. “When the outbreak happened, it was sudden and unexpected. Organisations were directionless. Everyone talked about digital transformation, but many did not know where to start or how to implement the right solution”, says Ranjith Kaipadda, Managing Director, Cloud Box Technologies. “That’s where we come in. We offer the expertise required for organisations in their digital transformation

journey. Our core strength is the value-added services we provide through our certified implementation engineers and consultants and tailormade solutions for each organisation. We understand the workloads, licenses, storage and virtualisation required and tailor solutions to meet customer requirements”. Cloud Box Technologies will also be having their maiden GITEX debut this year with Dell Technologies, of whom they are a platinum partner. “This is our first time at GITEX, and we are excited to be part of this technological event. We are very honored

We have products that can help companies develop and built API’s that integrate with multiple technologies and heterogenous applications”.

says Devaka Randeniya, Chief Revenue Officer at WS02. “We are an independent vendor as in we are not locked into the larger infrastructure providers like Amazon, Microsoft etc. Hence it provides our customers the freedom to choose their infrastructure layer and they love this”, adds Randeniya. WSO2 will be exhibiting for the first time at GITEX this year where they hope to reach out to customers and channel alike. “GITEX is the largest technology event in the region, and we want use this platform to leverage and establish our presence here. We have also realized that Channel is key in this market, and we will be using the same to reach out to more and more customers”, concludes Kizhepat.

to share a stand with DELL”, continues Kaipadda. “We will be focusing on Dell EMC PowerStore Storage as well as the advanced Dell EMC VxRail Hyperconverged Infrastructure solutions this GITEX.PowerStore is a high-end next generation storage solution that can transform IT businesses and Hyperconverged Infrastructure solutions is an integrated solution in a box. They will be next ‘buzz makers’ in this region that will help companies in digital transformation and work transformation”. Kaipadda believes digital transformation will keep picking up pace post pandemic, “Businesses will be back stronger than ever, and Cloud Box will be there as an advocate for them to consult, understand and conclude as to what they want on the path of digital transformation”, concludes Kaipadda.

ManageEngine assures value for money with their product offerings Nitya Ravi of CPI speaks to Nirmal Kumar Manohar, Regional Director of ManageEngine about the special product offerings available to their customers.

Nirmal Kumar Manohar

“Our USP for managing products is value for money, deploy it fast and thus save money”, says Nirmal Kumar Manohar, Regional Director of ManageEngine. “We provide top class IT management and security products. We have products in Enterprise Service Management, IT operations Management, Endpoint Management and Security and Windows

Server Management. Our total number of products is in excess of 50”. ManageEngine has been recognised as a 2021 Gartner Peer Insights Customers’ Choice for Unified Endpoint Management Tools, with an overall rating of 4.5/5 from its customers and an 87% “Willingness to Recommend” in the UEM tools category. The honor is based on customer reviews

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received through the evaluation period ending November 30, 2020. “This GITEX 2021, we are focusing on our Enterprise Management and Security products. This part of the world takes security very seriously. The people who are trying to take advantage of lapses in a customer network are always ahead of their game. So, it’s important for organisations to always be on the edge, on the lookout to ensure the safety of their organisational networks. Our Enterprise Service Management (ESM) products are widely deployed here in the Middle East compared

to our competitors. For a good ESM, we need good End point management and security (EPM) which means as a combo they deliver the best results”, Kumar adds. ManageEngine observed in its 2021 Digital Readiness Survey that 83% of respondents globally faced a surge in security risks due to remote workers. To establish secure access to corporate data during these cyberthreats, organisations deployed a combination of solutions like Secure Access Service Edge, cloud access security brokers and Zero Trust. However,

organisations still need to ensure the security of corporate data and prevent data loss on employees’ endpoints. “Every end point device in an organisation has to be secure and for that we need updated patches. This is one of the things our product excels in, whether be it laptops, computers or mobiles. Importance of integrating with ESM is that you are going to avoid a lot of problems with lot tickets being generated. You can avoid downtime and security issues”, says Kumar. About ManageEngine ManageEngine is

the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organisations—rely on ManageEngine’s realtime IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organisations tightly align their business and IT. www.tahawultech.com

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Esharah Etisalat Security Solution highlights its latest mission critical solutions Nitya Ravi of CPI speaks to Mr. Ali Bahlooq, General Manager of Esharah Etisalat Security Solutions about the innovative solutions they offer to the organisations.

“Esharah is participating this year with a good portfolio of services and products. Our main technology highlight is the computer- aided dispatch, SAGA (COMMAND AND

CONTROL). This GITEX, we are showcasing the police patrol car that works on this technology. It provides necessary information to police personnel based on field that helps them

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respond and follow up on emergency situations in a timely manner. It basically helps them fulfill their objectives of saving lives and maintaining safety”, says Bahlooq, General Manager of Esharah Etisalat Security Solutions. “Our other solution is ACOM, Esharah’s complete mission critical communication solution. It’s related to calls taking for accidents and allocating that report to the individuals in the field – be it police, civil defense, ambulance etc. that helps them respond

to the incident in a timely manner. This is also in line with UAE’s security agenda that underlines efficient response time as critical to minimise any sort of casualty or damage in a situation”, continues Bahlooq. “Our IOT (Internet of Things) – Asset Tracker is one of the other highlights. It is a tracking unit that can be put on a car or vehicle and used to track and monitor the vehicle wherever it goes. When we say asset tracking, the user can efficiently track where the vehicle goes.

Artificial intelligence is here to enable, enhance and augment certain services for us. We must always see it in that light”. It’s more about efficiency management and we have it enabled in our private

LTE network which makes it highly secure and less likely to be tampered with”. Bahlooq goes on to proudly add about how Esharah Etisalat Security Solution is a partner of Expo2020, “We have been named the security solution provider for EXPO 2020. This is a huge achievement for a young company like ours who just completed 7 years in the market”. Bahlooq also believes that Artificial intelligence will be the buzzword in the coming years. “There is a common misconception about AI that it will substitute certain roles. I don’t believe that is the case. Artificial intelligence is here to enable, enhance and augment certain services for us. We must always see it in that light”, concludes Bahlooq.

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STANDS TO WATCH

Mimecast 14

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Stand: H2-A2 www.tahawultech.com

STANDS TO WATCH

Avaya

Stand: H1-Z1-C10

STANDS STANDS TO TO WATCH WATCH

Infor 16

Stand: H7-E50 @tahawultech

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STANDS STANDS TO TO WATCH WATCH

Netapp www.tahawultech.com

Stand: H3-F1 @tahawultech

STANDS STANDSTO TOWATCH WATCH

Veritas 18

Stand: H3-D1 @tahawultech

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