Contactless Dining Solutions: Sysco Ontario South

CONTACTLESS AT THE SOLUTIONS TABLE

SYSCO ONTARIO SOUTH PRESENTS

SYSCO ONTARIO SOUTH PRESENTS

AT THE TABLE

Contactless Solutions

The pandemic has significantly shifted the way restaurants operate and how customers interact. It was once normal to walk into a restaurant & ask for a table, now we have to deal with the increase in health & safety measures before even accommodating a single guest.

Contactless dining is a restaurant dine-in experience that allows a guest to view the menu, place orders & make payments, without interacting closely with a server or touching shared public surfaces.

Better order accuracy Reduce the number of physical items your guests touch Remove the costs of printing throwaway menus Increase guest satisfaction Faster table turnaround Empower your guests to order when they want without pressure

Remember that guests come for the experience Make guests feel welcomed Be attentive to their needs

(navigating the menu, finding something new to try)

Encourage them to use the app to order exactly what they want

Eliminates miscommunication between guest & server; saving the kitchen time & reduces waste

*they might feel they are judged about substitutions

Make staff training a priority

Assure them of the steps you've taken to keep them safe *space out seating, table hand sanitizer

Consult with guests on menu & beverage pairings High-quality images & descriptions will increase engagement ALWAYS keep smiling

When writing item descriptions for menus, trying using adjectives like "Locally Sourced" to influence & grabs their attention!

Also adding in key words like “vegan”, “gluten-free” or “organic” on your menu will help them find dishes to meet their needs!

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www.app8solutions.com

No signup or download required

Using their own device, guests can access digital menus to order and pay, whether for dine-in, pickup or delivery. Operators can manage digital menus, orders & payments in real-time, all from one web-friendly portal.

MOBILE ORDERING

ADVANCED INSIGHTS

DELIVERY

MENU++

GUEST FEEDBACK DIGITAL MENUS CONTACT TRACING

a g n i h t y r e Ev t n a r u a t s e r

CC, APPLE & GOOGLE PAY

needs!

PCI COMPLIANT DYNAMIC PRICING 24/7 SUPPORT PROMOTIONAL TOOLS

ONLINE ORDERING

EMAIL/SMS NOTIFICATION

MENU MANAGER

REAL TIME TRANSACTIONS

CONTACTLESS DINE-IN

RESPONSIVE DESIGN

VIRTUAL FLOOR PLANS

3RD PARTY INTEGRATIONS

MANAGEMENT DASHBOARD

POS INTEGRATION

WEB & MOBILE FRIENDLY

sysco_toronto syscosouthwesternontario

www.app8solutions.com

How it Works for Dine In

First one who scans/tap is the main contact for "contact tracing"

TABLETOP BEACON

tap the NFC symbol or scan the QR code

tap or scan the beacon to view the digital menu

place your order from your phone or through your server

review your bill, add a tip, pay and leave your feedback

App8’s Order Anywhere Service is an omnichannel, digital ordering solution for food and beverage establishments that enables guests to view digital menus, order dine-in, pickup, or delivery, and pay for their meals, all from their own smartphones.

App8’s Extensive Suite delivers value beyond contactless transactions with guest feedback, advanced reporting & actionable insights.

Support

access through a browser or through the App8 application

APP8 includes an alcohol disclaimer for those individuals not of legal age or unable to show ID . . . if they can't they won't be served

24/7 hours support line Onboarding team Unlimited training for your staff/management

Connect to your existing POS for a truly seamless ordering experience. App8 has the ability to push orders directly to the POS and close checks automatically.

For dine-in, checks will update automatically when a server adds, splits, combines or removes items. The server is in complete control with the POS being the source of truth for all transactions.

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Chris Beaudoin VP, Business Development chris.beaudoin@app8pay.com 613 285 9511 app8solutions.com Follow Us On:

SYSCO ONTARIO SOUTH PRESENTS

AT THE TABLE

Helpful Tips QR Codes

There are quite a few FREE QR code sites that can generate one for you **but make sure you check to see if they have a daily limit on scans Double check on your ambiance, if the tables are dimly lit, then your QR code might not be easily accessible

Running a Tab

App8 allows you to automatically close the tab at the end of the service & automatically gives the server a 15% tip Also, they have a "timeout" feature, that if someone hasn't placed an order within 1 or 2 hours because they left or forgotten about it, then the tab will be closed

Tips

Customers have happier experiences paying at their own pace & not having a server there "breathing down their necks" as they try to figure out how to calculate the tip App8 has created a highlighted section with a predetermined tip amount but a guest can also add in their own % or $ amount

Digital Menus

You don't need a long narrative when describing common beverages/menu items - keep that space free for items you really want to call out Make sure you have all of the menu options, whether paid or free. A quick note: if guests add in "extra instructions" in the "special instructions" section it will cause disruption in the service. With App8, you have the ability to add in a lot of menu choice options

sysco_toronto syscosouthwesternontario

49.4% of Canadians

intend to keep ordering online at least once a week once the pandemic is over*

Tips for Optimizing your Social Media to Increase Online Ordering

What can you do to keep up? You’ve already implemented online ordering, but now it’s time to do more. . .Two words: social media. Using social media to your advantage will help you reach a massive market of gen-Z and millennial consumers. This tech-savvy group of consumers is one of the most important markets for the restaurant industry today and could be critical to your success and growth during and after the pandemic.

All that being said, here are 5 tips to help you leverage social media to increase your online orders.

GRAB YOUR GUESTS’ ATTENTION WITH HIGH-QUALITY FOOD IMAGES Nothing triggers a food craving like seeing a mouthwatering photo on your social feed. According to a recent study by Snappr, you can increase your orders on restaurant ordering apps by 35% by simply including high-quality photos of your food. Make sure each and every picture you post on social media is eye-catching and clear; this means taking it in a well-lit area with a clean, uncluttered background. Take pictures with your food as the centrepiece and think about how you can grab someone’s attention while they are scrolling through social media.

MAKE ORDERING EASY BY SETTING UP YOUR FACEBOOK CALL-TO-ACTION BUTTON Imagine this: your guests are scrolling through Facebook when all of a sudden they stumble upon a mouthwatering photo of your food. They head to your profile to place an order but realize that they have to leave Facebook. They decide to finish browsing, quickly forgetting about their spontaneous hunger and all the hard work you put in to make your food look so appetizing.

Now imagine that, instead of having to leave Facebook, your guests can order or book straight from your Facebook page.

All you need to do is change the big blue call-to-action button at the top of your page to better suit the action you want your visitors to take. It’s easy: 1. Navigate to your page and click the grey button under your cover photo 2. Select “Edit Button” from the drop-down menu that appears 3. Choose your desired call-to-action, such as “Start Order” With this button, your visitors will be redirected to another tab where they can start their order right away!

MAKE IT EASY TO PLACE AN ORDER BY LINKING YOUR MENU TO YOUR INSTAGRAM Remember the customer that saw your food on Facebook but decided to finish browsing their feed instead of ordering? Well now they’re on Instagram and the same thing is happening!

Luckily, there’s also a way to let your customers order food straight from Instagram.

Your followers will now be able to order your food through the “Order Food” button on your Instagram profile. Don’t stop there though—you can also put this button in your stories! Remind customers of the great food you offer and make it even more tempting by making it just one click away.

15.8%

increase in the number of Canadians making food orders at least once a week, totaling around 4.2 million people!* According to Restaurants Canada

79% gen-Z consumers & 71% millennials

order food or beverages from a restaurant at least once a week

SERVE YOUR GUESTS BETTER BY FILLING OUT YOUR PROFILES COMPLETELY Whether you’re building a new profile from scratch or updating existing accounts, make sure your bio is complete and comprehensive. There’s nothing worse than having a visitor that’s ready to buy from your restaurant give up because they can’t find basic details!

Put your important information front and centre so that guest feels confident placing an order. Make sure your profiles include:· Hours of operation {and COVID restrictions} Current offering {dine-in, takeout, delivery} Link to your website {that goes directly to your order page} Address {or addresses, if you have more than one} Contact information {email, phone #, social media} Reservations {do you take them?}

On Instagram: adding an email address or phone number to your bio generates a button that users can click on to call or email you. This makes it super easy for your guests!

On Facebook: you can add other important information for your customers such as cuisine type and price ranges.

EARN YOUR GUESTS’ TRUST BY RESPONDING TO REVIEWS ON FACEBOOK Did you know that 90% of guests do research online before visiting a restaurant? That’s why it’s essential to enable Facebook reviews on your business page so that new customers feel confident about placing an order with you.

To enable reviews on Facebook, follow a few simple steps: 1. Navigate to your page and select “Settings” on the left-hand side 2. Select “Templates and Tabs” 3. Select the “Reviews” tab 4. Flip the switch to enable visitors to leave reviews of your restaurant To make the most of this function, you need to respond to your reviews as well. Tell your positive reviewers that you appreciate their time, and tell your negative reviewers that you’re considering their suggestions.

Onlookers will see that you truly care about your customers, bringing them one step closer to ordering from your restaurant.

The instructions to set up food orders on your Instagram business page are as follows (coming from the official Instagram website): 1. Go to your Instagram profile 2. Select “Edit Profile” 3. Under “Public Business Information”, tap “Action Buttons” 4. Under “Select a Button” choose “Order Food” 5. Select a partner for your business’s food orders 6. Add the relevant menu link 7. After you’ve entered the website, tap “Done”

Article posted on www.app8solutions.com *Agri-Food Analytics Lab at Dalhousie University released a report in November 2020

1 in 4

people say CLEANING & SANITATION are the TOP FACTORS in choosing which businesses to visit

Contactless Solutions

PPE Essentials

McKinsey Survey

3-Ply suppwliheilselast Face Masks 5480047 7130077 7126692 5486782

MASK FACE PROTECT BFE 95% 3PLY (GALLIMORE) 40/50 CT MASK FACE PROTECT BFE 95% 3PLY (SAFETYX) 80/50 CT MASK FACE PROTECT BFE 95% 3PLY (OPCOEMP) 1/50 CT MASK FACE PLTD BLUE 98% BFE (SUNLIGHT) 40/50 CT

Reusable Masks & Face Shields 5476886 5476928

MASK FACE CLOTH REUSABLE LRG (BLKWOOD) 5/1 EA MASK FACE CLOTH REUSABLE MED(BLKWOOD) 5/1 EA

5476852

SHIELD FACE NON MEDICAL (CKF) 6/24 CT

Hand Sanitizer 5473505 5473463 5480185 5485655*

HAND SANITIZER 375ML (MINHAS) 36/375 ML* HAND SANITIZER 750ML (MINHAS) 18/750 ML* HAND SANITIZER w/PUMP (ESSENCE) 24/500 ML *PUMP for #5473505 and #5473463

Cleaning Supplies 1983756 3733819 3475815 4514426 1981651 7682442

CLEANER ALL PURP & FINISH FLOOR (KEYSTONE) 2/3.78 L CLEANER DISINFECT PEROXIDE MS (ECOLAB) 1/7.57 L CLEANER FLOOR WSH N WALK (ECOLAB) 9.46 L CLEANER GLASS DISENFECT RTU (KEYSTONE) 6/946 ML LOTION HAND SOAP (KEYSTONE) 2/3.78 L SOAP HAND AB FOAM BLUE (KEYSTONE) 4/750 ML

Social Distancing Decals 7132296 LABEL ADHSVE SAFE DIST 6X12 RED (NATN CHKG) 1/6 KG* 7132342 LABEL ADHSVE SAFE DIST 12” DIA CIRCL RED (NATN CHKG) 1/6 KG* *BLUE & GREEN available via direct ship only upon request

7132299 LABEL ADHSVE SAFE DIST 6X12 ARROW WHT (NATN CHKG) 1/6 KG** **BLACK available via direct ship only upon request

Order at www.syscosource.ca

Towels 1358825 1358631 1358551

FOOD PREP AREA FS TOWEL GREEN LIGHT DUTY (SYSCLS) 200 PK FS TOWEL GREEN MED DUTY (SYSCLS) 150 PK FS TOWEL GREEN W/SCRUB BEADS (SYSCLS) 100 PK

1358856 1358684 1358575

DINING AREA FS TOWEL BLUE LIGHT DUTY (SYSCLS) 200 PK FS TOWEL BLUE MED DUTY (SYSCLS) 150 PK FS TOWEL BLUE W/SCRUB BEADS (SYSCLS) 100 PK

1358499 1358625 1358462 1358538

COOKING - SERVING FS TOWEL WHITE HEAVY DUTY (SYSCLS) 72 PK FS TOWEL WHITE MED DUTY (SYSCLS) 150 PK FS TOWEL WHITE MED DUTY ANTIMIC (SYSCLS) 100 PK FS TOWEL WHITE W/SCRUB BEADS (SYSCLS) 100 PK

1358791

WASHROOM FS TOWEL RED LIGHT DUTY (SYSCLS) 200 PK

1358512

KITCHEN FS TOWEL PIZZA RED MED DUTY (SYSCLS) 150 PK

1358476

BAR & SERVICE FS TOWEL BEIGE MED DUTY (SYSCLS) 150 PK

7people in are 10

more solutions . . .

MORE AWARE of Hygiene & Sanitation in businesses

Be Hands On! Nitrile Nitrile gloves are premium, tight-fitting gloves that have a bare hand feel with extra strength and durability Highest quality replacement for latex, and provides outstanding puncture resistance Superior fit and performance for an extended period of time Nitrile gloves can be used around moderate heat for cooking proteins and handling oils and grease

Vitrile Disposable Ambidextrous Glove Hybrid Nitrile and Vinyl Flexible, lightweight form-fitting design for improved dexterity High-quality, economical Latex alternative Blue color for a unique professional look

Vinyl Vinyl gloves fit snug on hand for improved touch sensitivity Economical latex-free alternative Ideal for applications of medium use Perfect for applications such as maintaining hot buffet lines Great for handling and prepping hot menu items

Classic Poly Feature a loose-fitting design for easy-on, easy-off use Ideal when quick, frequent glove changes are required Recommended for light tasks like salad and sandwich prep Loose design allows for venting while in use, for cooler wear Comfortable, lightweight material for reduced hand fatigue

Datassentials

Latex Latex gloves offer users a highly flexible and form-fitting design May be used for more precise work, such as slicing and chopping Recommended for more rigorous work, for longer periods of time Each pair is made of quality, smooth, natural rubber latex material Elasticity and flexibility increase comfort and reduce hand fatigue Allergy awareness

85%

Synthetic

of people say that VISIBLE CLEANING IS CRITICALLY IMPORTANT Deloitte

Synthetic gloves offer a slightly tighter fit than vinyl gloves Great touch sensitivity with unique softness and flexibility Cost-effective alternative to nitrile Great for general foodservice tasks that require less frequent glove changes Ideal option for prepping hot menu options

Hybrid Comfortable, lightweight material for reduced hand fatigue Quality, cost-effective alternative to other tight-fitting gloves Fit is tight, allowing users to complete more detailed & precise tasks Elasticity in each pair allows gloves to conform closely to a user’s hands Diamond pattern adds grip, reducing slipping and improving speed

Reliance Poly Perfect for price conscious customers Feature a loose-fitting design for easy-on, easy-off use Ideal when quick, frequent glove changes are required Recommended for light tasks like salad and sandwich prep Loose design allows for venting while in use, for cooler wear Comfortable, lightweight material for reduced hand fatigue

Ask your Sales Consultant for a Complete List Order at www.syscosource.ca

PARTNER ON YOUR CULINARY CREATIONS

LET'S BUILD YOUR BUSINESS WITH:

CONSULTING SERVICES: Culinary Industry Trends Marketing Menu Development Operations CUSTOM STIR SESSIONS: Food Ideas Collaboration with our Chefs & Consultants EDUCATIONAL FORUMS: Heart of House & Front of House Training Webinars Food Handling Chef Talks Industry Insights WORKSHOPS: Seasonal Local Vendor Themed & More!

BUSINESS REVIEWS: Partner with Sysco Leadership to take a deep dive into your business & the service Sysco provides. Review what is working and identify areas of opportunity.

THE SYSCO BUSINESS RESOURCES DEPARTMENT IS THE INDUSTRY LEADER IN FOODSERVICE CONSULTING! 15 Culinary Centres across Canada Over 75 expert Consultants & Chefs Culinary, Marketing & Industry Expertise Protein & Produce Specialists Tools & Resources to drive growth

Partner with our team of innovative industry experts on culinary solutions, exploring trends & ideas. Customers culinary STIR sessions are focused on your business and your brand.

ENHANCE YOUR CUSTOMER EXPERIENCE

Ensure your customers are coming back for more. Ask us how we can support with Heart of Front of House training. We can also recommend tools and technology to streamline your business, decrease wait times and put a smile on your staff and customers' faces.

MARKET YOUR BUSINESS

Leveraging all the tools available to us in Social Media and Marketing, let's attract new customers and keep your local fans coming back! Too busy to manage your webpage? We know someone who can help with that too.

CAPTURE YOUR GREATEST OPPORTUNITIES

Teach us about your business and let's build a strategy. Our team of industry consultants will help you dig into your business, focusing on your greatest opportunities and helping you reach your goals.

INCREASE YOUR PROFITS

Analyzing your labour & expenses, food costs and margins, we will identify pain points and build a plan to address everything from labour challenges to menu engineering to waste management.

FINE TUNE YOUR SUPPLY CHAIN

Explore your options and align your business across Canada. Find products that fit your specs on quality, source and price across the country.

ALIGN YOUR RESOURCES

Pulling together resources to support your needs, our Business Resources team will draw on product specialists, vendors, marketing specialists and more! If you have a question, we have someone who can help.

CUSTOMIZED EXPERIENCES FOCUSED ON: YOUR BUSINESS, YOUR MARKET, YOUR STRATEGY PLEASE REACH OUT TO: SYSCOONTARIOSOUTHBUSINESSRESOURCES@TOR.SYSCO.CA