BUSINESS PROFILE

Business Profile - Wiltshire Windows

Business Type - Windows, doors and related services

Established - 2018

Address - Unit 15, Blackworth Ind Estate, SN6 7NA

Telephone number - 01793 727668

Website - wiltshirewindows.co.uk

By Barrie Hudson barrie@positive-media.co.uk

There is a simple reason for the success of Wiltshire Windows as far as codirectors Maggie and Jason Tatum are concerned.

“Customer service,” said Maggie.

“What I used to hear from Jason, from the companies he worked for before, was that it didn’t really exist in the double glazing industry.

“Sales were important but not the customer service.”

When the couple founded Wiltshire Windows, they decided on a radically different approach, one which has won them thousands of happy customers over the years since.

“We pride ourselves on our customer service,” said Maggie.

“We could tell you every customer’s name because we’re involved in every part of it from start to finish.

“That’s not just when you’re buying the windows but afterwards.

“All of our customers know that if something was to go awry they could contact us.”

Something else Wiltshire Windows prides itself on is being candid about whether something needs or does not need to be done.

Wiltshire Windows will never, for example, say a potential customer needs something new when a mere repair will suffice.

In addition, the company is happy to tailor its services to each customer’s preferred schedule.

Some customers, for example, will ask for every window and door to be replaced in a single operation, while others prefer to have the work done in stages, paying for each door and window as the jobs are completed.

Wiltshire Windows offers a 10-year insurancebacked guarantee, and has been closely vetted and certified not just by the insurer but by respected certifying organisations TrustATrader and Certass.

The Wiltshire Windows story

Wiltshire Windows was founded in 2018 by husband and wife directors Jason and Maggie Tatum.

Jason brought with him the knowledge gleaned during many years in the industry and Maggie the skills she honed working in finance.

Maggie said: “My husband has worked with windows and doors all his working life.

“He has had a variety of roles from installation to sales to various senior positions.

“We eventually decided that with his skills and my knowledge, we should go ahead and start our own company.”

In the years since, Wiltshire Windows has gone from strength to strength and seen a variety of aesthetic trends, but has remained true to its ethos of putting customer service ahead of all else.