CORPORATE AND GENERAL NEWS

To – Joanne Brookes

A massive thank you to Joanne for going above and beyond her role to aid the Trust with ward-based discharges and transfers to support the site pressures over the weekend.

From – Clinical Nurse Practitioners

To

To – Amanda Hillman

Amanda has restructured the storage areas in critical care at City Hospital. During the pandemic critical care had to rapidly increase the storage areas for consumables. There has been a considerable amount of work coordinated by Amanda to ensure robust processes for ordering and ensuring compliance in storing items. Thank you Amanda.

From – Vanessa Taylor

Just a shout out to say that last night the bleep systems went down at Sandwell. The security staff on duty were extremely helpful and efficient in sorting out radios and helping me with the entire process of dealing with a stressful situation that having the bleep systems down caused. I would also like to say that they were very professional and helpful with communication with the switchboard during this process. The members in particular were Gavin and Sunny.

From – Claire Nottle

Shout out has been a regular feature in Heartbeat and it is fantastic to see colleagues regularly taking the time to give positive feedback to each other.

To nominate a colleague, visit connect2. swbh.nhs.uk/communications/shout-out/, or search 'shout out' on Connect and fill in the form.

Dr Murrin is an asset for the Obstetrics and Gynaecology department. He leads our Haem Obs clinic. Obstetrics consultants, registrars, house officers and midwives have no hesitation to contact Dr Murrin regarding any patients. Dr Murrin is approachable and answers any queries even he is not on call. We have contacted Dr Murrin during his annual leave, and he gives his valuable opinion. Recently, we had a clinical query about a patient. He contacted the on call team and gave his valuable opinion and support to the team. Obstetrics and Gynaecology are proud to have him in our team as he goes an extra mile for our patients.

From – Maheswari Srinivasan

To – City Security

For helping the City Hospital portering department in checking all the car parks via the cameras and driving around them for any wheelchairs that maybe have been left out on the car parks.

From – Michael Ingram

To – Narinder Singh

I would like to express my gratitude in the marvellous services always received from Narinder Singh. Narinder understands all our I.T issues in which we come across on our Lyndon 5 ward where he always gets all our issues sorted promptly. In addition, Narinder is always courteous and has a positive attitude in his approach with everyone.

From – Jane Ferguson

To – Niamh Mead-Weston

A patient who came in for a blood test was waiting for patient transport to pick her up. This patient had been waiting for over two hours. Niamh personally went down to Costa and bought this patient a coffee. Niamh is one of our apprentices who is on an apprenticeship wage but still she bought this patient a drink out of her own money.

From – Sandra Evans

To

Rob Kemp and guys from facilities

For being such a lovely bunch of guys that as always, worked so hard and so well to make the moving of the ENT department go so smoothly and with a laugh along the way!

From – Bev Jackson

Shout out to Ami, who is our amazing nurse on Ward M2. She goes above and beyond for all patients and always willing to help. She is an amazing team player and always willing to support midwives. She is a credit to M2 and we are all so proud and privileged to have Ami on our M2 team! Thank you for your endless hard work.

To – Lucinda Bangura

Lucinda is an amazing nurse. She showed true compassion and empathy following a patient’s relatives death. She took the time to sit with them and listen to their concerns and fears. She is a commensurate professional and a credit to the team and the nursing profession.

From – Amber Markham

Thank you so much for going above and beyond in facilitating the transport of a two week wait lady from her home to clinic 6a. Outstanding service, thank you for working hard to help us achieve this positive outcome.

From – Tiffany Jones

To – Amy (RN) on M2

She is always helpful, hard working, goes the extra mile, always has a smile, so kind and good with the patients. She is one in a million, such a wonderful person.

From – Lisa Masters

To – Harriet Clarke

A school that Harriet works in have been in touch to thank Harriet for the excellent service she provides to their school and that they value her work greatly.

From – Kay Baker