Raising a concern at work

There are many ways to speak up at work. You must feel confident to speak up, whatever your role is in the Trust.

Our Guardians

Freedom to Speak Up Guardians have been specially trained to support staff to raise concerns. We also have a guardian for safe working to help junior doctors and a Chief Registrar.

Your manager

Speak to your manager who may well be able to resolve your concern or speak to someone who can.

Whistleblowing

Our whistleblowing policy is on Connect if you want to formally raise a serious safety issue or concern. You can also call Safecall, the independent 24 hour phone line on 0800 915 1571

Chaplaincy

Feel free to contact our visible and supportive multi faith chaplaincy team for a confidential chat. Please feel free to contact Mary Causer on mary.causer@nhs.net to talk to one of the chaplaincy team.

Trust specialists

Help is available from our risk management, health and safety, safeguarding and counter-fraud experts.

Speak Up

Staff networks

We have a number of staff networks that can support colleagues to speak up. Please feel free to contact the teams using the details on Connect.

Heartbeat letters

Your Right to be Heard is where we publish letters we receive from colleagues who want to hear a response to their comments. You can send this directly to swbh.comms @ nhs.net or by post to Communications, Trinity House, Sandwell General Hospital

Trade unions

Trade unions are organised groups of workers who protect and support the interests of their members. Employees have a legal right to be accompanied by a union representative during formal individual employment meetings. The trade union rep for SWBH is Simon Morley: simon.morley1@nhs.net

Incident reporting

Use Safeguard, the incident reporting system linked on Connect, to submit an incident. You will be informed of what has happened with the incident once it has been resolved.

You can find all the details on these methods on Connect

To

Amreet was a Duty Nurse for the first time. She was great she handled all duty calls very well, It was great working alongside with Amreet. She is smashing the Duty Nurse role :) x

From – Wajid Mahmood

Shout out has been a regular feature in Heartbeat and it is fantastic to see colleagues regularly taking the time to give positive feedback to each other. We regularly receive positive feedback from our patients too, and this month we wanted to share some of those heartwarming messages which have been sent via our website and social media platforms.

To

The capacity team would just like to give a BIG shout out to both discharge lounges for their effective pulling and collecting patients that are due to go home or to our MFW. The work you do is great and makes a HUGE difference to patient flow.

From – Capacity Team Operations

Corporate And General News

To – Les Dixon

Les has been a massive help addressing issues encountered during a proof of concept that were preventing us from progressing. He went above and beyond and we would be stuck without his help!

From – Richard Shinn

To – Aidan Day

I just wanted to take a moment to send over a word of thanks to your team. Over the last 2 days my hosts have found themselves in situations with aggressive parkers and your team has always responded rapidly and dealt with the situation in a very professional way. Veer Bains and Trevond are two names that my hosts have passed on to me as the members of your team that have responded to and de-escalated this recent situation long with Alan in the control room who dispatched members of the team rapidly, turning up to the location in a matter of minutes.

From – Ross Badham

To – Sandeep

Sandeep was very helpful and gave me a warm greeting when I went to collect some adrenalin. She attended to me and dealt with me efficiently and without hurry. On parting Sandeep wished me a good day....it lifted my spirits and made me smile...

From – Beverley Callaghan

Aidan thank you for going above and beyond to help resolve my tricky IT issue. I very much appreciate your time and effort. Nothing was too much trouble and it was all done with a smile. You are a credit to SWB!

From – Aimee Turner

To – Waj Mahmood

Waj is such a positive influence on our team at this very busy and challenging time today despite how bust he is he has gone above and beyond to be support myself in actioning priority tasks, thank you for all of your hard work.

To – Mohinder Dhillon

Dhillon is a brilliant driver who knows exactly what to do in term of collecting the red bags containing the Newborn blood spots samples from City hospital, Aston Pride and Sandwell community offices, dropping them to the Birmingham Children Hospital and bringing back the red bag into every allocated area. Please keep the good work up and share with your colleagues.

From – Ghilaine Ngoyou

To – Camille Downer

Working so hard on the corridor of dermatology outpatients on her own. Maintaining multiple clinics at once and whilst doing that, I saw Camille take the time to listen to a patient who was waiting for late appointment, address their concerns, maintain good communication and prevent anger and complaint from a patient. So much so, that I heard the patient come back to her after the appointment and very genuinely thank her for her time and support.

From – Anne Rutland

For always supporting the labour ward and triage team, always working over her hours, when staffing is poor for administration staying till the job is done. A big thank you!

I would like to say a big thank you to Jo from the ESR Office. Nothing is too much trouble, thank you for constantly going above and beyond to answer my requests. It is very much appreciated.

From – Aimee Turner

To – Suad Abdullahi

Suad, for going above and beyond every shift. She is always offering to help staff where she can. She is an amazing team player and I just want to say thankyou for all your hard work and always giving a helping hand when it comes to making patient beds :)

From – Chelsea Hayden

Excellent teamwork with transferring a high risk patient to delivery suite in an emergency situation. Thank you for your prompt actions

From – Michelle Dalby

To – Sukhdeep Bhamera

Sukhdeep sorted an issue out for me on S1 it was a Friday afternoon and had to be done before the weekend, he persevered and kept trying different things to resolve it until he got the job done, he is so helpful and I am so grateful for his help!

From – Angela Jones

Louise stayed over her allocated shift to support an internationally educated colleague to provide care to a woman in labour. Louise's dedication to supporting the maternity service, and helping to maintain maternity safety for our women & families is admirable.

From – Jade Hellier