CORPORATE AND GENERAL NEWS

Thank you and well done to Issy from ESD for running a 5K with a stroke survivor. The patient wanted to run with a staff member in case anything went wrong. A great example of person-centered care in the community.

Shout out has been a regular feature in Heartbeat and it is fantastic to see colleagues regularly taking the time to give positive feedback to each other.

We regularly receive positive feedback from our patients too, and this month we wanted to share some of those heartwarming messages which have been sent via our website and social media platforms.

Massive thank you to Steven who helped us with the ward moves among PCCT. He's been very patient and considerate making sure that all staff are allocated on the right places. He's always willing to help. Keep it up.

From – Lady Ann Ordona

Thank you so much for repeatedly going above and beyond for the department, the trust and foremost, the patients. You guys have stayed well over your hours on more occasions than I can mention. Thank you for your professionalism and the care you have delivered over the year.

From – Tyrone Khan

You recently offered support to a patient through difficult news. I have no doubt your gentle manner and thoughtfulness made a heart-breaking, difficult time slightly more bearable, communicating with kindness and sensitivity throughout. I've no doubt you will have eased their pain considerably. Your interactions with patients and other staff are always characterised in this way, which we are perhaps at risk of taking for granted. So I wanted to say thank you.

Dr Dale showed a high level of compassion and understanding when my husband was in A&E at Sandwell and subsequently admitted due to sepsis. He went above and beyond to take time to listen and communicate with us even though it was a particularly strained time in the ED due to high levels of attendance. His kindness and caring attitude towards his patients will stand him in good stead in his future career.

From

When my colleague Amy and I were helping a lady who had taken unwell in the BTC Costa, Gavin was having his break and noticed and came over to offer assistance and went to call 2222. He went above and beyond, assisted finding equipment in an unknown area, and helped put everything back afterwards. We had never met him before and he didn't know the area or us but he was really kind and helpful and we are really pleased he has come to work at SWB.

It is very pressurised for everyone at the moment, and on top of that there is a global supply chain challenge affecting many lines of stock. Jane was faced with lack of clinical products which could have affected her patients' care on Lyndon 5. She was quick to contact myself, the materials management team (Debbie) and the Tissue viability team (Pat) to find another solution. Jane took the responsibility to alert us to the issue, and together with the team we hope this is now resolved. Jane is demonstrating the Trust's core values in communicating with our people to ensure our patients get the best care

For helping the nursing and medical team above and beyond his own role to make sure a baby received the care required, supported the nurses with medications and tried to support when there where technical issues. He became an additional member of our team and his support was really appreciated. He is also always happy to help and always polite to staff. Thanks Steven :)

We have received many thank you cards from women who have received care from Jenny - she is a shining example along with her colleagues in clinic 6A of compassionate care. Thank you, Jenny, for always taking the time to support ladies to feel at ease and treating them with kindness and respect.

I hope you can pass on my sincere thanks to Yunus who went the extra mile to help an 80-year-old elderly visitor with mobility problems. The visitor was obviously distressed and disorientated after visiting her daughter and trying to get home. Jade from theatres was also instrumental in helping the lady when Yunis kindly offered to offer her a wheelchair and take her back to the ward where she thought she had left her handbag. Following that he then took the visitor down to the main entrance and waited until the lady's transport arrived, he did all of the above even though he was really busy, he showed compassion, empathy and patience that myself and the lady truly appreciated. Nothing was too much trouble, well done.

Neonates has been particularly busy over the Christmas and New Year period with many sick babies and lots of admissions particularly between 26-29th Dec. On 28th we had 3 transfers out of unwell babies. During the Christmas and New Year period I have seen lots of excellent teamwork in some high pressured situations, this extends to our LW and PNW staff too. We have been fortunate to have had very hands on Consultants during this time; they have been prescribing, doing procedures and various other tasks due to multiple unwell babies at the same time. Thank-you to all our amazing team from the cleaners, clerks, nursing to junior doctors, the teamwork and support has been something to be proud of. Thanks to all the Consultants for your hard work, but in particular Dr Kamupira, Dr Venugopalan, Dr Halpern and Dr Yousef during the shifts I have worked. Also thanks to Dr Broggio for support to the ITU team during a very busy shift, your help and support was appreciated.

Thanks Emma, for going the extra mile, in providing beautiful memories, for a bereaved family recently. These mean the world to the families, and are greatly appreciated.