Resident Training Brochure 2018

DO YOU WANT TO LEARN NEW SKILLS? S FREE! Resident Training 2018

IT’

CHAIRING AND MINUTING MEETINGS The purpose of this course is for meetings to become productive and an efficient use of time to share information, make informed decisions and drive the business forward. The course will look to improve working relationships between the Chair and Note Taker resulting in improved communication and action stream following meetings.

Participants will gain the skills required to confidently Chair or Facilitate meetings to ensure the agenda aims are achieved.

Participants will feel more confident in preparing notes before, during and after a meeting.

Improved notes will be issued following a meeting resulting in a clearer action stream.

7 JUNE 9.30AM-4.30PM

HEALTH AND SAFETY This accredited workshop will be facilitated by experts from Swan Safe, our Health and Safety Partner. The workshop will include: • Introduction to working safely • Safety in the home

• How to identify hazards • How to minimise risk

• What to do in an emergency • Small Business Safety

• What are you responsibilities?

21 MARCH BILLERICAY 10AM-12PM

• H&S Legislation

• H&S Business Scenarios

21 NOV BLACKWALL 10AM-12PM

Course taken from Blackwall Reach, London and Pilgrim House, Billericay Course taken from Blackwall Reach, London

EQUALITY AND DIVERSITY The purpose of this course is to give residents an understanding of: • Swan’s approach to equality and diversity;

• What we really mean by equality and diversity;

• Why they are important – the moral and business case; • Disability awareness and customer service;

• Equalities legislation and national policy – The basic legislative and regulatory requirements; • Rights and responsibilities of Swan and Axis employees; and

• How we can all work together to promote equality, community cohesion and social, financial and digital inclusion.

19 APRIL BLACKWALL 1PM-4PM

17 SEPT BILLERICAY 1PM-4PM

ESTATE/BLOCK INSPECTORS To train residents to be able to carry out full inspections, including health and safety, repairs, cleaning and also to report anti-social behaviour and any other issues seen that do not meet the Estate Services standards.

After this training session residents will feel confident in carrying out block/estate inspections and follow the processes to report any issues and complete inspection forms.

11 APRIL 9.30AM-4PM

Course taken from Blackwall Reach, London and Pilgrim House, Billericay Course taken from Pilgrim House, Billericay

INTRODUCTION INTO COMMUNICATIONS This course will cover:

• What is PR and Communications?

• Day in the life of PR and Communications officer

• What do PR and Comms roles look like and include? – social media / resident facing etc • What skills do I need to succeed? And where can I get these?

• What skills are transferable?

10 MAY 10AM-12PM

• What are the routes into PR and Comms • Next Steps

PRESENTATION SKILLS This course is designed to help participants understand how to prepare and deliver an effective presentation, and will include: • Set aims and objectives for their presentations

• Analyse the audience’s background, previous knowledge and needs in order to tailor the presentation content and style • Prepare the presentation venue

• Use appropriate visual aids to support the presentation content

• Follow the five step preparation model incorporating brainstorming, selection and structure, illustration, opening and closing, and speaker notes • Use techniques for overcoming nerves and building confidence • Plan and deliver a brief presentation and receive feedback

• Demonstrate appropriate body language and vocal style of delivery

• Build rapport with the audience to encourage interaction where appropriate • Deal with audience questions

Course taken from Blackwall Reach, London and Pilgrim House, Billericay Course taken from Pilgrim House, Billericay

27 MARCH 9.30AM-4PM

EXCEL FOR BEGINNERS Designed for those who have little or no knowledge of using a computerised spreadsheet program. The course will include: • Ribbons

• Quick Access Toolbar

• Moving Around

• Entering & Editing Data • Help

• Saving/Opening Files

• Using OneDrive (Office 365 only) • Sharing Documents • Using AutoFill

• Printing and Print Preview

• Changing Column Widths & Row Heights

• Enhancing Worksheets Presentation using Borders, Colours, Patterns and Font Enhancements • Entering Formulas & Mathematical Priorities • Basic Functions

• Function Wizard • Naming Cells

• Absolute and Relative Addressing • Recommended Charts

• Using quick analysis to create charts

• Creating 2D & 3D Charts using Chart Quick Key and Chart Wizard • Creating Picture Charts

Course taken from Pilgrim House, Billericay The Beech community hub, Basildon and The Reach community hub, Blackwall Reach

11 JULY 9.30AM-4.00PM

INTRODUCTION INTO FINANCE This brief course will cover: • An overview of finance

£

• How to get into finance

• What types of roles and positions are out there

• Is finance right for you?

18 JULY 10.30AM-12PM

DIY REPAIRS IN YOUR HOME We have partnered with Axis to provide some basic DIY, this will include: • Plumbing

• Minor plastering • Decorating

• Basic carpentry sessions

25 MAY BASILDON 2PM-4PM

11 OCT BLACKWALL 10AM-12PM

Course taken from Pilgrim House, Billericay The Beech community hub, Basildon and The Reach community hub, Blackwall Reach

RESIDENT INVOLVEMENT TRAINING RESIDENT INVOLVEMENT We are committed to actively involving residents to assist their communities to develop and maximise their potential. We provide many opportunities for consultation and involvement.

These range from formal arrangements set out in our governance structure (the framework for the way we run) to less formal events like information days, focus groups and service improvement reviews.

We can also give advice on the steps to take with getting your community involved and setting up a Residents Association and how we can support you with established groups.

This training will cover:

How you can get involved

DECEMBER

14

5PM-7.30PM

• Tier 1 – Formal Involvement (Committees & Panels)

• Tier 2 – Informal involvement (Estate Inspections & Residents groups) • Tier 3 – Light touch (Focus groups & Residents Conference)

E-LEARNING We also have available the following e-learning courses which form part of formally involved training offer to our residents. These courses take between 45mins/1hour to complete and can be done from the comfort of your own home. If you are interested in becoming involved please let us know and you can enrol on any of the courses below.

WWW

• Intro to social housing

• Current social housing matters

• Social housing – who do we think we are?

• Data protection

• Resident involvement • Take minutes

• Professional boundaries

• Chairing and facilitating effective meetings • Welfare reform and work act

Course taken from Blackwall Reach, London Course taken from Pilgrim House, Billericay From the comfort of your own home

ANYTIME

INTERESTED IN ANY OF THESE COURSES? LET US KNOW:

01277 844 242 INVOLVEMENT@SWAN.ORG.UK FACEBOOK.COM/SWANHOUSING WWW.WEB4RESIDENTS.ORG.UK