Resident Training 2018

DO YOU WANT TO LEARN NEW SKILLS? S FREE! Resident Training 2018

IT’

CHAIRING AND MINUTING MEETINGS The purpose of this course is for meetings to become productive and an efficient use of time to share information, make informed decisions and drive the business forward. The course will look to improve working relationships between the Chair and Note Taker resulting in improved communication and action stream following meetings.

Participants will gain the skills required to confidently Chair or Facilitate meetings to ensure the agenda aims are achieved.

Participants will feel more confident in preparing notes before, during and after a meeting.

Improved notes will be issued following a meeting resulting in a clearer action stream.

7 JUNE 9.30AM-4.30PM

HEALTH AND SAFETY This accredited workshop will be facilitated by experts from Swan Safe, our Health and Safety Partner. The workshop will include: • Introduction to working safely • Safety in the home

• How to identify hazards

• How to minimise risk

• What to do in an emergency

• Small Business Safety

• What are you responsibilities?

21 MARCH BILLERICAY 10AM-12PM

• H&S Legislation

• H&S Business Scenarios

21 NOV BLACKWALL 10AM-12PM

Course taken from Blackwall Reach, London and Pilgrim House, Billericay Course taken from Blackwall Reach, London

EQUALITY AND DIVERSITY

INTRODUCTION INTO COMMUNICATIONS

The purpose of this course is to give residents an understanding of: • Swan’s approach to equality and diversity;

This course will cover:

• What we really mean by equality and diversity;

• What is PR and Communications?

• Why they are important – the moral and business case; • Disability awareness and customer service;

• Equalities legislation and national policy – The basic legislative and regulatory requirements; • Rights and responsibilities of Swan and Axis employees; and

• How we can all work together to promote equality, community cohesion and social, financial and digital inclusion.

19 APRIL BLACKWALL 1PM-4PM

• Day in the life of PR and Communications officer

• What do PR and Comms roles look like and include? – social media / resident facing etc

• What skills do I need to succeed? And where can I get these?

• What skills are transferable?

10 MAY 10AM-12PM

• What are the routes into PR and Comms

• Next Steps

17 SEPT BILLERICAY 1PM-4PM

PRESENTATION SKILLS This course is designed to help participants understand how to prepare and deliver an effective presentation, and will include: • Set aims and objectives for their presentations

• Analyse the audience’s background, previous knowledge and needs in order to tailor the presentation content and style

• Prepare the presentation venue

ESTATE/BLOCK INSPECTORS

• Use appropriate visual aids to support the presentation content

• Follow the five step preparation model incorporating brainstorming, selection and structure, illustration, opening and closing, and speaker notes

To train residents to be able to carry out full inspections, including health and safety, repairs, cleaning and also to report anti-social behaviour and any other issues seen that do not meet the Estate Services standards.

• Use techniques for overcoming nerves and building confidence • Plan and deliver a brief presentation and receive feedback

After this training session residents will feel confident in carrying out block/estate inspections and follow the processes to report any issues and complete inspection forms.

• Demonstrate appropriate body language and vocal style of delivery

11 APRIL

• Build rapport with the audience to encourage interaction where appropriate

• Deal with audience questions

9.30AM-4PM

Course taken from Blackwall Reach, London and Pilgrim House, Billericay

Course taken from Blackwall Reach, London and Pilgrim House, Billericay

Course taken from Pilgrim House, Billericay

Course taken from Pilgrim House, Billericay

27 MARCH 9.30AM-4PM

EXCEL FOR BEGINNERS

INTRODUCTION INTO FINANCE

Designed for those who have little or no knowledge of using a computerised spreadsheet program. The course will include:

This brief course will cover:

• An overview of finance

• Ribbons

• How to get into finance

• Quick Access Toolbar

• What types of roles and positions are out there

• Moving Around

• Entering & Editing Data • Help

• Saving/Opening Files

£

11 JULY

• Is finance right for you?

9.30AM-4.00PM

18 JULY 10.30AM-12PM

• Using OneDrive (Office 365 only) • Sharing Documents • Using AutoFill

• Printing and Print Preview

• Changing Column Widths & Row Heights

• Enhancing Worksheets Presentation using Borders, Colours, Patterns and Font Enhancements • Entering Formulas & Mathematical Priorities

DIY REPAIRS IN YOUR HOME We have partnered with Axis to provide some basic DIY, this will include:

• Basic Functions

• Plumbing

• Naming Cells

• Decorating

• Function Wizard • Absolute and Relative Addressing • Recommended Charts

• Minor plastering

• Basic carpentry sessions

• Using quick analysis to create charts

25 MAY BASILDON 2PM-4PM

• Creating 2D & 3D Charts using Chart Quick Key and Chart Wizard • Creating Picture Charts

11 OCT BLACKWALL 10AM-12PM

Course taken from Pilgrim House, Billericay

Course taken from Pilgrim House, Billericay

The Beech community hub, Basildon and The Reach community hub, Blackwall Reach

The Beech community hub, Basildon and The Reach community hub, Blackwall Reach

INTERESTED IN ANY OF THESE COURSES? LET US KNOW:

01277 844 242 INVOLVEMENT@SWAN.ORG.UK FACEBOOK.COM/SWANHOUSING WWW.WEB4RESIDENTS.ORG.UK