February 2013 bentley park resident newsletter
Across My Desk CEO’s Report Another year bites the dust and we now focus our attention to 2013. I trust that all of you had a great festive season, and like me have had a good rest and are full of enthusiasm and excitement about 2013 and what this will bring to SwanCare Group. All of you know that during 2012, as an organisation, we worked extremely hard to lay down strong and sustainable foundations that I believe has set us up for a very bright, secure and successful long term future. Therefore, it is for this reason I am very positive about 2013, and beyond, and feel that these will be great years for all of those who are part of the wonderful SwanCare Group Community.
Three Key Pillars for success To kick the year off, I would like to remind our residents of the three key platforms that the Board has identified as our major strategic initiatives, and which will continue to be the focus of our efforts and hardwork for the next 5 years as we set about to deliver on the goals and objectives of the 2012-2016 Strategic Plan. 1. Sustainability – we want to ensure that SwanCare Group has appropriate and sufficient resources (dollars, infrastructure and people) to meet all of its future demands and service requirements.
Security Number If the Resident Support Services number is unavailable residents are reminded the mobile contact number for Security is:
0413 388 650
2. Services – we need to ensure that our models of service delivery are flexible, adaptable, contemporary and able to meet the (discerning) client demands as we look to a changing nature of Aged Care and the arrival of the Baby Boomers into our retirement living market. 3. People – we must have the right calibre of committed people, that are appropriately trained and skilled to ensure we deliver on the abovementioned strategies.
A quick look back at the last six months …. And a quick look forward to what is ahead As we continue to strive to meet the objectives of our strategic plan, we naturally have a number of projects and tasks that require to be completed, all of which are aimed at delivering some aspect of compliance with one of the key pillars, either sustainability, service delivery or people. In point form these are some of things that we have achieved in the last six months, and a sneak peak at some of the tasks that we will be endeavouring to complete in the next six month period. • Debt reduction continues to remain a focus and we are working extremely hard on achieving above target sales outcomes and where applicable continuing to focus on bond admission into our care facilities. As a reminder to residents, and as an incentive to helping achieve our sales targets, we have permanently established the $1,000.00 spotter’s fee bonus for any resident that kindly provides a successful referral to our sales and admissions team. For full details of this scheme and how
Bentley Park Social Club Sunday Afternoon Concert - 10th February
it can work for you please contact either Harry Pearson or Natalie Hodi at SwanCare Group Administration. • One of the more significant developments that occurred late last THE S P A C E year and one that will have a substantial positive @carlisle outcome in helping to not only drive down debt, but also provide a positive cash injection to kick start future development work at Bentley was the approval from the Town of Victoria Park to allow us to change the use of The Space@Carlisle from strictly retirement living to general residential. This change of use will enable us to sell Carlisle to the general public, hence providing much greater sales opportunities. It will mean, however, that once the complex is sold, SwanCare Group will no longer have any connection with this Carlisle site. • In terms of Service Delivery, we have achieved wonderful results with the activation and roll-out of our Community Aged Care Packages. Our target was to achieve a total of 10 packages operational by the end of December, and I am pleased to say we ended the year with 11 packages active. Our goal over the period leading up to June 30 is to have the remaining 9 packages taken up, a target which I am confident can be achieved. We have had nothing but glowing feedback from those residents that have been able to avail themselves of this service. For more information about this service and support, and to determine whether you might be eligible to receive this service, please contact Heather or Leasa from Resident Support Services, and they will be only too happy to sit down Continued Page 3
Inside this issue > Bentley Park News - pg 4-5 Residents Advisory Council - pg 8 Bentley Park Social Club - pg 9 Club News - pg 10-11