The Collective is SwanCare’s quarterly magazine, bringing together stories, updates and shared experiences from across our community. It reflects the voices of our residents, employees, partners and stakeholders, fostering connection and celebrating life across SwanCare. Cover Image SwanCare Ningana resident Theodorus Wieman with Lifestyle Team Lead Claudia Becerra.
Advertising & Contributions
A limited number of advertising and editorial contributions, including photographs, are accepted. All submissions are subject to approval, and SwanCare reserves the right to edit, refuse, or withdraw material at its discretion. By submitting content, contributors confirm they hold the necessary rights and permissions, including consent from any individuals pictured, and grant SwanCare the right to publish the material. For current advertising rates, please contact the SwanCare Marketing team on (08) 6250 0032 or email thecollective@swancare.com.au.
Disclaimer
The views expressed in The Collective are those of the authors and do not necessarily reflect those of SwanCare. While care is taken with accuracy, SwanCare makes no warranties and, to the extent permitted by law, disclaims liability for any loss arising from reliance on this publication, including editorial and advertising content. No part of this publication may be reproduced without prior written permission from SwanCare and the relevant contributor.
Darren Sumner Interim Chief Executive Officer
WELCOME
When I joined SwanCare in October of last year, I never imagined I would be trying to gather my thoughts to write an introduction for this new publication as Interim Chief Executive Officer. Yet here I am, and I am pleased to welcome you to The Collective.
So firstly, welcome to The Collective, a refreshed publication that builds on our strong history but looks ahead to the future. The Collective is an apt name; representing so much of who we are at SwanCare; it acknowledges our diversity, not only in our services, but also in our community. A community which consists of our residents in retirement living, residential aged care and those still living independently in their own homes while utilising our Home Care services, along with our team members and volunteers who provide care, support and services every day to help us thrive.
Individually we achieve great things, but collectively we achieve so much more. I saw this firsthand through events such as the Biggest Morning Tea and our ANZAC Day ceremony. Events started by caring individuals, with a simple notion and idea have grown into meaningful moments of connection that inspired others to join in and support where they could. Be that baking cakes or singing a national anthem, the collective impacts were amazing, bringing people together, sharing a memory, both in the moment and of times past. That is the purpose of The Collective - to grow and share together. It is a place to celebrate stories, share history, provide information and highlight what makes SwanCare a community where people want to be and where we can all belong.
Thank you to everyone who attended our recent budget meetings and shared feedback. A key concern raised was in relation to vacancies at our Bentley Park village. This has been investigated and I can advise that we expect to see a significant increase in the completion of refurbishments in the coming months which will allow these units to become occupied.
Regarding Richard Cleaver Lodge, this is a unique situation and requires a more comprehensive review and approach. As a result, an in-depth feasibility study is being undertaken.
I would also like to update you on the CEO recruitment process. The Board has shortlisted candidates, and these are progressing through the next stages, with an announcement expected soon.
Thank you for being part of our community and for contributing to all that we continue to build together.
Darren Sumner
Aged Care Reform Update & Impacts
Australia’s aged care system is entering a new era, shaped by national reforms designed to strengthen quality, safety, accountability and resident choice. As these changes take effect, they are transforming not only how care is delivered, but how it is experienced across our communities. So, what does this mean for our industry?
Key Reform Changes
Key changes include:
• A new rights-based Aged Care Act, so people have a stronger voice and better protections
• Ongoing care minute requirements for staffing and skills, so residents receive more personal care and support
• Provider expectations have been clarified ensuring they meet stronger Quality Standards
• Clearer information, so residents and families can better understand quality and performance
Demand Pressure in Aged Care
Impacts Across the Sector
Across the sector, providers are seeing operational and financial impacts, including the need to invest in:
• More trained and qualified staff
• Additional training and support for existing staff
• Improved systems and technology
• Stronger clinical care and oversight
These changes are increasing the cost of care, while providers continue working to deliver safe, sustainable and high-quality services.
Aged care services are experiencing growing pressure as demand increases and resources are stretched.
• Homes are fuller – fewer places are available.
• Some rooms aren’t ready to use – due to staffing needs, building works or room changes.
• Hospitals feel the impact – some people stay longer while waiting for an aged care place.
• Costs are rising – higher staffing, compliance and operating costs make expansion harder for services.
• Providers are working on solutions – planning ahead to keep care safe and reliable. Overall, the sector is managing reform, workforce shortages and rising demand while continuing to deliver safe, dependable care.
John Bogoevski, Natalie Hodi, Cath Runyon
Home Care for Residents
On 1 November 2025, the Australian Government introduced Support at Home, replacing the Home Care Package and Short-Term Restorative Care programs to help older people live at home longer.
Support at Home funds services based on assessed care needs across three areas:
1. Clinical supports
2. Independence
3. Everyday Living
Support at Home also includes three short-term pathways:
1. Restorative Care
2. Assistive Technology & Home Modifications
3. End-of-Life Pathway
Funding is based on an aged care assessment. If you feel you may need support at home, you can arrange an assessment through My Aged Care. The Commonwealth Home Support Programme will continue for now and is expected to move to Support at Home no earlier than 1 July 2027.
Advocating for change
Since Support at Home began, feedback from providers and participants has led to some changes. The main updates are:
1. Personal care services will move from the Independence stream to the Clinical Care stream.
a. From 1 October 2026, showering, dressing, personal hygiene and non-clinical continence support will move to the Clinical Care stream.
b. These services will be fully funded by the Australian Government, with no out-of-pocket cost from 1 October 2026.
c. There is no change to the type of care provided or who delivers it.
2. Capped pricing has been delayed.
a. Price caps have been delayed while the program is further refined.
b. The government has said more pricing information is needed before caps are introduced.
c. Price caps are expected on or after 1 July 2027.
Retirement Villages Act
Consumer Protection WA is preparing regulations to support the Retirement Villages Amendment Act 2024. These changes are designed to give residents clearer information, stronger protections and more certainty about costs, village services and what happens when they leave a village.
• The operator must pay the exit entitlements or buy the unit back within 12-months from when the resident leaves the village
• Earlier and clearer information about costs, tenure type, services and ongoing fees before moving in Stronger rules about village maintenance, replacement of major capital items and budgeting
• Clearer requirements for reinstatement or refurbishment when a resident leaves
• The ability for residents moving into aged care to ask the operator for help with accommodation fees while waiting for exit payments
• Requirements for operators to consult residents on annual budgets and some proposed changes affecting village services or redevelopment
The timing for these changes is still being finalised, and a start date has not yet been confirmed. We will continue to share updates across the sector as more information becomes available. If you have any questions, please speak with a member of the team.
We continue to enhance how we support residents and operations across SwanCare, with several important business updates underway. These include preparations for the upcoming 2026 Australian Census, ongoing system improvements to streamline services, enhancements to meal offerings and the introduction of a new Residential Aged Care Visitors Code of Conduct. Together, these initiatives aim to strengthen service delivery, improve resident experience and maintain a safe, respectful community for all.
2026 Australian Census – Key Information for SwanCare
The 2026 Australian Census will take place on Tuesday 11 August 2026, conducted by the Australian Bureau of Statistics (ABS).
Key dates & information
• Census night: Tuesday 11 August 2026
• Instructions: From late July, households will receive a letter with a unique code to complete the Census online
• Paper forms: Available on request, with some sent automatically
• Mandatory: Participation is compulsory for everyone in Australia
Additional information
Census process in aged care
• Facilities are classified as special dwellings with a tailored process
• Distribution: Forms provided by staff or ABS field officers
• Completion: Residents may complete independently, or with support from family, a trusted person or staff
• Collection: Forms returned to staff for submission
• Online option: Available for residents with device and internet access
• New questions include sex recorded at birth, sexual orientation and up to four cultural ancestries
Residential Aged Care Visitors Code of Conduct
SwanCare has recently introduced a new Visitors Code of Conduct to support a safe and respectful environment for residents, staff and visitors. Copies are available at all care centre receptions.
Village Hub Reception
To better support residents, Bentley Park village reception has moved to the Village Hub, located across from the bowling green. Our team is here to assist with any questions or concerns about retirement living.
Visit us Monday to Friday, 9am to 3pm, or call 6250 0111.
Retirement Living Utility Billing Automation
The SwanCare ICT team have been working on improving billing for electricity and gas supplies for residents who do not have smart meters connected to their units. This improvement automates the billing process from manually read meters, reducing manual handling and improving the accuracy, consistency and timeliness of billing information. By streamlining the preparation of accounts for emailing and printing, the process is now more efficient for staff and provides residents with clearer, more reliable account delivery to help better support resident experience.
SwanConnect App - Retirement Living
Improvements to the automation of maintenance requests from residents allow requests lodged through the SwanConnect app to be entered automatically into SwanCare’s system for actioning by the maintenance team. This reduces manual administration, shortens processing time and helps ensure requests are captured accurately from the outset. As the status of a work request changes, updates are synchronised back to the app, allowing residents to track progress in near real time. If any resident would like support on how to use the App, please contact Village Reception.
New Residential Aged Care Menu
Our new residential aged care menu has now been introduced into our care homes, bringing a fresh range of meals designed to offer more variety and better reflect residents’ preferences. We hope the new menu adds to the enjoyment of mealtimes and continues to support a positive dining experience for everyone. The new menu was built in consultation with residents and families through food-focus group sessions.
Village Meals Update
Our refreshed village meals service has now been introduced, with updated menu choices and clearer information to make selecting meals easier for residents. Prices are now: soup $6.00, salads $8.50, sandwiches $6.50, regular mains $11.50, large mains $13.50 and dessert $6.00. A weekly delivery fee of $5.50 per household applies, with free delivery for weekly orders of $45 or more. Village residents who would like to enquire about ordering can call 6250 0126. Ask about our special loyalty program on mains after 3 months using our service.
Op Shop Update
The enclosure of the Op Shop verandah has been approved and is progressing. We expect these works to be completed in spring, subject to approvals.
SwanCare welcomes feedback from residents, families, visitors and staff. Your input helps us recognise what’s working well and improve our services. You can share feedback or make a complaint without fear of reprisal, discrimination or disadvantage. Feedback can be provided in a range of ways including by completing the “Tell Us What You Think” Feedback and Complaints form available at reception areas, by scanning QR codes in our care centres and home care folders, or in person, via phone or email. Whether it’s a compliment, suggestion or complaint, we encourage you to share.
Lives Enriched through Technology
SwanCare residents Jenny and Trevor Dawson are both vision-impaired, but this has never been a barrier to them living a full and colourful life. They have always embraced technology as a way of helping them to remain independent and connected. When Meta AI smart glasses came on the market, Jenny saw their potential and got herself a pair - she quickly realised that this technology was going to be a “gamechanger” in their lives.
The backstory
Jenny is totally blind. She had limited vision as a child and remembers colours, but by age 18 she had lost her sight due to glaucoma. Trevor, who has been blind since birth, has light perception only, meaning he can see a source of light but not identify what it is.
The couple met when Jenny came to Trevor’s workplace to complete work experience as part of an employment program. “And he never looked back,” she laughs. They raised two sons in Roleystone before managing life in the hills eventually became too much, and they made the difficult but proactive decision to move while they were still independent.
Joining the SwanCare community
They’ve been living at SwanCare for 10 years with the easy access to public transport the initial attraction. Since they moved here, they have made plenty of friends! “Everyone knows us around here!” says Jenny. “You never get lonely; everyone keeps an eye on each other. Moving here was the best thing we ever did”.
Both are heavily involved in the community. They organise a Vision Impaired Persons (VIP) support group at SwanCare, which meets monthly for lunch, laughter and mutual support. The group began after they noticed a resident struggling with recent vision loss. “When you lose your sight, you go through a grieving process,” Jenny explains.
“People don’t always realise that. We give people permission to feel those things - and to know they’re not alone.” Jenny explains how they also help others by giving them tips, like making a cup of tea in the sink in case it spills.
A life of adapting and problem-solving have made the couple savvy users of new technology, so when the Ray Ban Meta AI smart glasses came out, Jenny was curious. “She got hers first,” Trevor says, “and when I saw how good they were, I got
mine the next week.” While they have the same stylish look of traditional Ray Bans, hidden behind the lenses are a lot of smart features. Activated by voice commands such as “Hey Meta,” the glasses can describe environments, identify objects, read text and answer questions. They also allow handsfree phone calls, messaging, social media, music and photo or video capture. The glasses charge in their case and are continually being updated like a smartphone. “You can customise them by choosing the frame and colour,” said Trevor. “And you can have ones with prescription lens too.”
In a busy, noisy world, it’s easy to feel sensory overload, particularly when vision impaired. “It can be very tiring, and you use a lot of mental energy,” said Trevor. Smart glasses have a way of cutting through the noise, to sharpen focus and provide essential information to help someone lacking vision. “They’re brilliant when we’re out and about,” Jenny says. “If there’s an obstacle, the glasses can tell us. At a restaurant, they’ll read the menu for us. One thing that amazes me is the descriptions. Meta described a Hawaiian shirt I was wearing in incredible detail, even down to the veins on the leaves. It blows me away! I like to use the glasses to check my clothes and make sure the colours match.”
Although not currently NDIS eligible, Jenny recommends getting your hands on a pair through your aged care package. “A lot of our equipment is incredibly expensive,” Trevor says. “These are off-the-shelf making them relatively affordable compared to other specialised technology”.
Technology that has an impact
For Jenny and Trevor, the Meta glasses are another tool in a much larger toolkit. “We use different methods to make sure we can do the same things as everyone else,” Jenny says. They shop online, use Uber Eats for groceries and use various apps to make life easier. Jenny regularly uses the free Seeing AI app, which can take a photo of a
document or save something to file, giving her access to everything. Like most people, Jenny relies heavily on her smartphone saying that her “whole life is on it”.
The couple also benefit from using haptic feedback. Haptic feedback is a tactile response like the buzz or vibration of a smart watch to notify the wearer of something. The couple say that a smart watch is useful when swimming in the SwanCare pool to communicate the time. “And the technology for all these things is only going to get better,” said Trevor. “The glasses are already second generation.”
Accessibility at SwanCare
Jenny and Trevor have always been strong advocates for accessibility at SwanCare. Jenny served on the Residents’ Association and worked closely with SwanCare staff to make sure tools like the SwanConnect app are accessible for residents with vision impairment. “The app is fairly recent,” said Jenny. “It sends out messages about things like if the shop is closing early. It’s a new way of communicating to everyone. SwanCare are very good at making sure everything is accessible”.
The couple explain that the Meta AI glasses and other new technology is not without challenges, there’s a learning curve while getting to grips with what it can do. If you are interested in trying them out, or if you are experiencing a loss of vision and looking for support, Jenny and Trevor are happy to help.
With technology ever evolving, it can be hard to keep up. Thank you for sharing your experience with this developing technology Jenny and Trevor.
Purl Power at SwanCare Tandara
If you know SwanCare Tandara resident Sharon Dawes, you’ll understand when we say that this lady has ‘Purl Power’! Our talented knitting and crocheting queen is spreading joy among our community, one stitch at a time, making creative toys for staff, residents and family. She even sells them on her Facebook page, ‘Sharon’s Crochet Creations’.
Early beginnings
Sharon’s passion for knitting and crochet began as a young child, learning basic skills from her nan. However, her talents have evolved in later years thanks in part to countless YouTube tutorials. She particularly enjoys Amigrumi, which is the Japanese art of knitting or crocheting small creatures and objects. “One of my kids sent me a picture of an animal to make,” explained Sharon, “so I looked it up on YouTube and found out how to do it! YouTube is amazing for learning”.
Sharon has lived though some challenging times in her life. Born in South Perth, she describes her childhood as “good and bad”. Her family home was impacted by a harmful relationship, leading to her mother moving them to Exmouth where her family lived. “We were in the pool every day before and after school,” said Sharon. “I had all my cousins up there, a gang of us, I loved it. But some of the most traumatic times in my life were also up there too.”
Sharon was a victim of abuse at aged 10. It wasn’t until she was 35 that she reported the man to the police and he was charged. “That was the beginning of the change to my life,” said Sharon. “I got my power back and started liking myself again. But doesn’t everyone have good and bad in life?”
Sharon had a few different jobs over the years. She qualified as a beauty therapist and later worked as a driving instructor. “I did that job for eight years,” said Sharon. “I loved it, I liked connecting with teenagers. Looking back, it was at a time when I most needed help myself to deal with my history, but instead I drew comfort through helping them.”
Sharon speaks fondly of her mother and everything she did for her, and she especially adores her children, which she says are her biggest achievement. “I’ve been blessed with three of the most beautiful children in my life, so I can’t complain,” she smiles.
Strength in every step forward
30 years ago, on Sharon’s birthday, she was diagnosed with breast cancer for the first time. Two years later, Sharon was told she had more cancer - she was 30 weeks pregnant at the time. She safely delivered her son early so she could carry on with radiotherapy and chemotherapy treatment, a routine she sadly knows all too well.
Last year, Sharon was diagnosed with primary lung cancer and has been going through treatment once again. “I have immunotherapy every month,” explains Sharon. “It’s holding, but I’ll probably be on that forever now. This is my seventh lot of cancer. It will never go away, but hopefully they can hold it at bay for a long time.”
There’s no doubt Sharon is a tough cookie and a true survivor. But despite the challenges she has endured her life is full of joy, helped by two of her favourite things in the world, apart from her family and knitting.
Sharon is a huge Fremantle Dockers supporter and an infatuated Shannon Noll fan! “I’ve watched every Dockers game on TV, with crochet needles in hand of course!” said Sharon. “One of my best memories is meeting Shannon Noll (former Australian Idol singer) and getting his autograph! Every time he’s in Perth, I see him!” Sharon’s eyes light up when talking about her true loves - she even has Dockers and Shannon Noll tattoos!
Re-igniting her passion for the needle and thread
Sharon came to Tandara after being recommended by another resident and she couldn’t be happier.
“I’m so happy, the staff and other residents are so beautiful,” said Sharon. Shortly after moving to SwanCare, Sharon started knitting again and reignited her passion. “I was looking for something to do, and this helps keep me out of mischief!” says Sharon. “I find it relaxing and enjoy seeing the end product; how it started from nothing and then you’ve made something! I also like hearing people say how good I am!” Sharon laughs! Sharon’s work is not only popular with staff and residents, but with her own family. “One of the first things I made was a dinosaur for my grandson,” said Sharon, “it’s well-worn now! And my granddaughter likes anything pink and piggy!”
Other products that Sharon has made recently include a collection of kissing animals – bees, whales and ducks to name a few. They are attached by magnets, with some on key chains. They make lovely gifts!
Sharon has started a Tandara knitting and crochet group and encourages residents to go along and have a go.
Thank you, Sharon, for sharing your personal triumphs, your craft and your smile with all of us.
Commitment to Country & Community
Reflecting on the service and sacrifice of Australians who have worn our nation’s uniform, SwanCare Australind Rise resident Peter Gooch shares insights from his Royal Australian Navy service and how this dedication continues to shape his community involvement today.
A young scout on a mission
Peter’s skills in the Navy began forming long before he first stepped aboard a warship. As a young Boy Scout, he was introduced to morse code and semaphore — experience that proved significant throughout his life. “They are very difficult to learn,” said Peter, “but I already knew them well, so I was given a job in communications.” What began as a youthful decision soon developed into full, actionpacked service during the Vietnam War.
Peter’s work in the communications branch covered every type of signalling: Morse code, radio transmissions, flag hoists and semaphore. After three months of training in Victoria, he was posted to Sydney and assigned to HMAS Sydney, an aircraft carrier that transported troops and equipment to Vietnam.
Peter spent three and a half years aboard HMAS Sydney, completing four trips between Sydney and Vietnam. “I spent my time either on the bridge or on the flag deck,” said Peter. “I thoroughly enjoyed it, it was almost like a holiday!”
A near-miss in an active war zone
After finishing his post on HMAS Sydney, Peter was briefly sent to Canberra before joining HMAS Hobart, a guided missile destroyer scheduled to patrol the coast of Vietnam. The ship was short of a leading hand in communications. “They knew I wasn’t married at the time,” Peter said, “so they told me I was doing it!” He spent six months aboard HMAS Hobart. It was during this deployment that Peter experienced one of the most confronting moments of his service, coming under friendly fire. “We still had some missiles left, so we were
sent down the coast,” Peter explains. “It was early morning and it was pitch black. Suddenly, we were under attack by an allied aircraft. The pilot had mistaken the two blue blips on his screen as enemy helicopters - they were actually Peter’s ship and another destroyer close by. The pilot had forgotten to change a special identification code which routinely happens at midnight. When contacted by Peter’s ship, the codes did not match, so the pilot believed they were enemy targets.
“The first missile hit the wiring on our ship knocking out our ability to fire our missiles back,” Peter says. “Then he came from behind and hit us in the stern where we had missiles and additional ammunition below deck.” Incredibly, disaster was avoided. The missile struck just inches above the waterline and did not explode. “There was quite a lot of shooting going on,” Peter recalls. “But we were lucky.”
A career pivot and life thereafter
After nine years of naval service, Peter decided not to re-enlist. He returned to Perth and secured a permanent communications role at Perth
Airport. Around this time, he also met his future wife, Sandra, through his sister. “I heard from my sister that Sandra was always asking what I was doing,” Peter says fondly. “After talking to her, she said she wanted to join the Navy too! But we ended up getting together — and they didn’t take married women then.” Instead, Sandra worked in a wholesale pharmacy while Peter continued his communications career.
Their next move was to Port Hedland, where Peter applied for a communications job working in the control tower. One of the captains objected to a non-captain working in the tower, so Peter was offered the opportunity to sit an exam in Perth. He needed 95 per cent to pass. He scored 97. “It was my bread and butter,” Peter says, “so I knew what I was doing.” The role mirrored his Navy days overseeing vessels and managing communications. He spent the next 27 years there.
It was also in Port Hedland that Peter became a Justice of the Peace. “The harbour master was a JP, and said they were always short of them,” Peter explains. For many years, Peter spent up to two days a week on the bench in his spare time. Today, although over 75 and no longer sitting on the bench, he continues to sign documents for the community.
Still ‘bizzzy’ in Retirement
After retiring, Peter and Sandra returned south, settling in Dawesville for 18 years before deciding to downsize. Eight years ago, they “docked” at SwanCare, which they both agreed was by far the best accommodation and community from what they’d seen.
Peter brought many of his lifelong interests with him, including beekeeping, which he first took up in Port Hedland. At Australind Rise, he became the village beekeeper. Although he was unable to bring all his original equipment, he invested in a modern hive system that allows honey to be harvested without opening the hive or disturbing the bees. Peter now maintains one productive hive that produces an impressive amount of honey. He sells it at around half the retail price, donating half of the proceeds to the social club and the other half to the Cancer Council.
In retirement, Peter and Sandra have also travelled extensively, including trips to Vietnam, Britain and Europe. He took up sailing and remains active in the veteran community, as a member of the Bunbury RSL and TPI.
From battle shops to bees, his commitment to his country and now his community make Peter a man of many stories, of which we’d love to hear more!
Weaving Threads of Kindness
The SwanCare team are committed to providing a safe, supportive environment for our community, working together to help enrich the lives of our residents. But did you know that around the grounds, our residents are doing the same thing? Drawing on lifelong skills and talents, residents are supporting one another in some incredibly inspiring ways.
Crafting tools of the trade
For residents with dementia, an activity blanket can provide meaningful engagement, incorporating various texture sensations to stimulate the senses.
The ‘fiddle blankets,’ as they’re often called, feature interactive elements such as zippers, buttons and ribbons that support fine motor skills, as well as focusing the mind, and minimising restfulness.
SwanCare Ningana Residential Care Services Manager, Sharleen Mann, says the fiddle blankets are a standardised tool in the industry and offer great value for residents with cognitive impairment. Knowing that SwanCare was home to a group of resourceful hobbyists, she refrained from hitting the shops and reached out to Bentley Park’s ‘Ladies of the Night Quilting Group’. “I took them samples to demonstrate what we were looking for,” said
Sharleen, “and they designed them all themselves. They even sourced the material needed.”
Ladies of the Night
Ladies of the Night Quilting Group was founded by Marion Pitcher, 21 years ago. “I used to go to the Quilter’s Association in Perth and in the hills,” explains Marion. “When I came to SwanCare, I saw that there wasn’t a local group. I didn’t want to do handicraft, so me and another lady started Ladies of the Night Quilting Group. There were half a dozen from the village and half a dozen from outside. Some people like hand quilting, some bring in their machines. I like hand piecing and appliqué these days, but I mostly make quilts. People make all sorts - cushion covers, table runners, Christmas advent calendars, anything really.”
To make the fiddle blankets, Marion pulled in Kerry Stephens, a newcomer to SwanCare. “I have always sewed for various charities,” said Kerry. “So when we were asked to make fidget blankets for Ningana, Marion and I jumped at the chance. I found it a very rewarding challenge.”
Kerry loves the needle and thread so much she made sure her SwanCare residence accommodated her hobby! “I moved into a 3-bed villa,” explains
Kerry. “And being a sewer, I had to have one room just for machines and fabric!” She admits that she wasn’t quite sure about the group when she first arrived. “I read about Ladies of the Night, and to be honest I wasn’t sure that the name indicated it was a sewing group!” laughs Kerry. “Anyway, I went along, joined up and met new friends with the same interests.”
The ladies are no stranger to helping others in need. “A few years ago, I helped make quilts that were donated to families that lost their homes in the fires around Gidgegannup,” said Kerry. “There were some very sad stories. Many ladies donated, and altogether we collected and handed out 700 quilts.”
Kerry says her most memorable sewing was for her two son’s weddings. “One was medieval themed and I made many outfits from scratch,” said Kerry. “And for my other son I made all the vests and ties and helped out with the bridesmaids, it was a great achievement.”
A quilting success story
Marion said the quilting duo were happy to help Sharleen with her request. “They wanted ten quilts, so we did five each,” explains Marion, “It was interesting to do, and not difficult, it was just a question of rounding up enough pieces. But sharing and recycling is what we do, it’s the basics of what quilting used to be about. Years ago,
before my time, people used to make bed quilts out of unwanted cut up clothing. People have been recycling forever. So, we had enough fabric, we just needed to find all the touchy-feely things which was the hardest part.”
Sharleen says the blankets were very well received by residents and were shared among the homes. Thank you, ladies, for your kindness and generosity in giving up your time and resources to help our community!
If you are interested in joining the Ladies of the Night Quilting Group, feel free to contact Marion directly who says the group welcomes all newcomers! Further group information, including Marion’s contact details, can be found in Bentley Park Bulletin.
A Journey of Resilience & New Beginnings
In 1938, in a pretty little village in Northern Italy, SwanCare resident Ausilia was born, oblivious to the impending war that would soon shake up her world. Throughout her life, she has faced obstacles that many may never fully comprehend, yet her unwavering resilience and positive outlook have carried her through every hardship with grace and strength.
Post-war struggles
Growing up during the war brought painful memories of childhood for Ausilia, seeing things that no one should ever have to see. Thankfully, she lives to tell the tale and was lucky to see her father return from Russia in 1942, having been given leave to be with his wife and four children. But however idyllic their home once was, war changed everything, and life was a struggle. “There was not much work around after the war,” explained Ausilia, “Europe wasn’t a good place. I didn’t want to be in my village anymore. I had ambition, so I left to live in Rome where I worked as a babysitter. My village was nice and green, but this city was beautiful.” Ausilia also spent a year in Switzerland doing seasonal work, housekeeping in a hotel.
Moving to Australia
Many people at the time emigrated to Australia seeking work and a better life. In 1958, when Ausilia was 19, she made the trip over the pond accompanied by her mother and sister to join her father and brother who were already there. “I found Australia very different. But it was beautiful. I couldn’t speak a word of English, so at the beginning it wasn’t easy. We arrived in Fremantle to 45 degrees celsius - so hot! We didn’t know this kind of temperature! We had an uncle living in Pickering Brook. He picked us up in his big truck and took us to Kelmscott where my father and brother were. We had a little farm there, there were no facilities at the time – no electricity, no phone. It was a hard life.”
Ausilia then met her husband, Fulvio. “He was a good man, he worked hard,” said Ausilia. “He died
10 years ago, aged 93. We had an orchard together in Roleystone, I lived there for 30 years. When we moved there, we had to start it all from scratch, growing fruit for a few years before we could sell it at the markets. We had all sorts – apples, peaches, apricots, tomatoes.” In 1962 Ausilia and Fulvio had a son, John. John currently lives in Como. She also has two grandchildren. “They come and visit, my son comes nearly every day,” says Ausilia fondly.
A new life at SwanCare
Ausilia has lived at SwanCare Bentley Park for 11 years. She said she chose SwanCare through encouragement from her son, and she is happy here. Life is even better now with her sister joining her!
Ausilia’s sister enjoys using the gym, and when she moved to Bentley Park, she gave Ausilia a gentle push to do the same. Ausilia admits that she’s “a bit lazy,” but has taken her sister’s lead and is now a regular gym-goer! Not bad for a lady in her late 80s! Ausilia had never stepped foot in a gym before coming to SwanCare, which proves that you’re never too old to start something new! “I can only do so
much because I’m old,” laughs Ausilia, “but I’m lucky, I have enough to do, I never get bored with life.”
Pride in the home
Aswell as hitting the gym, Ausilia takes great pleasure in her garden, which is where you are most likely to find her if you visit. “My garden is beautiful,
I love my garden,” said Ausilia. “Every morning before breakfast, the first thing I do is go around my garden, preen what needs preening and looking around. Because I love the land. I grow all sorts, I have tomatoes, but they had a bad year. And I grow broad beans because my daughter-in-law loves them.”
Not only does Ausilia have green fingers but she’s also a whiz in the kitchen. She appreciates good, nutritious food and says that she makes it a priority to have her fridge stocked with lots of vegetables and fruit. “It’s easy for me to make a meal for the table,” says Ausilia, “maybe because I learned the hard way. If someone comes to my door, I’ll put something on the table for them. I could do a good lasagna, gnocchi…and I bake bread too.”
So, it sounds like if you’re planning on popping by to Ausilia’s, you will be most welcome, and you will leave with a full tummy!
Thank you, Ausilia, for sharing your beautiful life story with us. You’re a wonderful reminder that it’s never too late to begin something new, and a shining example of the deep value held in the land.
Margrete Hanssen
Residential Care Services Manager, SwanCare Kingia & Tandara
Positive ageing at Kingia & Tandara
Over recent months, our Kingia and Tandara community has been rich in connection, laughter and meaningful moments. It has been wonderful to see residents, families and staff come together in a variety of engaging ways.
Our lifestyle activities support wellbeing, encourage social connection and celebrate individual interests.
Our themed events over the last season have been a highlight, from Easter, ANZAC Day, St Patrick’s Day, Harmony Day to Mother’s Day, along with light-hearted fun for April Fools’ Day. Residents also enjoyed concerts with WASO and the Mackie Street Singers.
Movement groups such as Zumba, Cycling Without Age, Roll and Stroll have made staying active enjoyable, while Bunnings workshops, quizzes and virtual reality sessions keep minds engaged. Quieter
moments like reading, reminiscing and time in the gardens remain equally important.
As we reflect, we are reminded that enriching lives is at the heart of what we do, supporting not just care needs but enjoyment, dignity and individuality.
Winter brings a natural pause; it’s a time to slow down and reflect. While the days may be shorter and cooler, there is something special about this time of year. The comfort of warm spaces, shared conversations and the sense of the care that surrounds our community.
We are also always looking at ways to improve; by opening our courtyard spaces further, working to improve our communal areas and getting our residents and families involved in making improvements to our dining rooms and experiences. We look forward to your ideas and input in what we can do together to make positive updates for you all.
Mann
Positive ageing at Ningana
At Ningana, we continue to create a place filled with love and laughter where residents, families and staff feel a strong sense of kinship. As the seasons changed, cooler days drew everyone outdoors to enjoy our garden spaces, while many residents kept active with regular laps. Our Lifestyle team has also brightened these spaces with vibrant seasonal plantings, bringing colour and joy to everyday life.
Inside, our new menu has been warmly received, with daily menu boards helping residents easily see and look forward to each meal. We were also proud to partner in the Curtin Interprofessional Practice program, working alongside final year Speech Pathology, OT and Physio students. Residents
embraced the experience and students valued the meaningful hands-on learning and connection.
Mother’s Day was a special highlight, with facials, hand massages and mocktails enjoyed by our residents. Music remains a much-loved part of life, with a recent WASO string quartet performance bringing everyone together.
We have also shared the joy of new beginnings as our Ningana family continues to grow, with babies welcomed and more on the way. We are especially proud of our staff who have completed their studies and stepped into new roles, including Enrolled Nurses becoming Registered Nurses, adding to the strong sense of pride and joy felt across our community.
Sharleen
Residential Care Services Manager, SwanCare Ningana
Judy Mayagma Residential Care Services Manager, SwanCare Waminda
Positive ageing at Waminda
At Waminda, the past few months have been filled with meaningful moments that continue to strengthen connection, wellbeing and positive ageing for our residents. We shared joyful Easter celebrations including a visit from the Easter Bunny, quizzes and time together over hot cross buns. ANZAC Day was marked with a respectful and moving service, bringing residents and staff together in reflection. Mother’s Day was a highlight, filled with laughter, interactive games and special treats that created lasting memories. Residents have also been enjoying quieter everyday moments, particularly time spent in our gardens during winter sunshine, reading the paper, chatting with friends and relaxing with a warm cup of tea.
These simple routines remain just as important as our larger events and continue to support comfort, familiarity and wellbeing.
On the 30th of June, residents from across the precinct came together for a performance by the Boronia Choir which is always very much enjoyed. Looking ahead, we have several activities planned that residents are eagerly anticipating. NAIDOC Week in July will provide opportunities to acknowledge and learn about Aboriginal culture through dedicated activities. We are also preparing for our Father’s Day concert in September. Together, these moments big and small remind us of the warmth of community and the joy that comes from sharing each day with one another.
Positive ageing at Bentley Park
Change opens the door to new possibilities, and our Retirement Living team has embraced this opportunity by redefining its approach through the establishment of the Village Hub. This initiative is centred on strengthening community connection, enabling our team to engage more closely with residents and support a vibrant village community.
Located at the heart of our campus, the Village Hub brings together key spaces including Village Reception which is located in the ground floor offices at Mavis Cleaver Court.
All enquiries relating to village services and residents should be directed to Village Reception on 6250 0111, Monday to Friday, 9:00am to 3:00pm.
The Resident Services and Security number remains unchanged at 6250 0020.
Looking to stay better informed? The SwanConnect App is a dedicated mobile and tablet platform that provides access to newsletters, notices and upcoming events. It enables realtime alerts such as power outages or closures as well as allowing residents to connect through group chats with neighbours and committees. Family members can also register, ensuring they remain informed about village activities.
For assistance with SwanConnect or further information, please contact Joe at Village Reception.
Karen Bertram Resident Services Coordinator
Natalie Hodi Head of Retirement Living Services
Ashleigh Fitzgerald – Community Living Coordinator, Moira Heddle – Resident Services Officer, Matt Southgate – Retirement Living Consultant, Joe Armstrong – Village Receptionist, Matt Upston – Community Living Coordinator & Karen Bertram – Resident Services Coordinator.
Positive ageing at Australind Rise
My name is Julie, and I have been part of the Australind Rise community since mid April. I am at the village each Thursday and Friday and I would like to sincerely thank our residents for the warm welcome I have received. It has been a pleasure getting to know everyone and becoming part of such a supportive and welcoming environment. I truly value these connections and enjoy supporting residents in ways that are meaningful to them.
Australind Rise continues to be a vibrant hub of activity for those who wish to be involved. Residents have recently hosted both a lively Games Night and a delightful Italian Night, each bringing people together for laughter and shared experiences. Our Biggest Morning Tea was once
again a great success and I extend my thanks to everyone who contributed their time and effort to make it so memorable.
There is much to look forward to in the coming weeks. A 70s themed night is on the horizon, while our craft group is embracing the cooler weather by creating beautiful mosaic pieces. The craft room is already filling with work that reflects both creativity and pride.
We will also be holding a resident morning tea meeting, offering an opportunity to share ideas and shape future activities. I look forward to many more moments of connection ahead.
Julie Dunn
Administration Coordinator, Australind Rise
Positive ageing with Home Care
We’re pleased to share that Home Care has now settled into its new home within the Administration building; a move that reflects both growth and a renewed commitment to providing quality care services to people in our community. While change can bring moments of adjustment, it also offers opportunity and we are embracing this next chapter with energy and optimism.
We are delighted to welcome two new Care Partners to the team: Mira Jeong and Shreya Ghimire. Their experience, compassion and fresh perspectives strengthen our ability to support the people and communities we serve.
We recognise that recent changes, to our team and our physical location, may have prompted questions
about how best to connect with us. Maintaining strong relationships and clear communication remains a priority. To support this, we will be hosting a series of Information Sessions which we started in May and will continue on a regular basis throughout the year. These sessions will provide an opportunity to learn more about our services, how to access them and to engage directly with our team.
We encourage everyone to attend, ask questions and stay connected. Home Care is here - evolving, growing and committed as ever to meeting your needs with care and clarity.
Mechy Scharlach Home Care Manager
Mechy Scharlach, Shreya Ghimire, Amanda Heaney, Mira Jeong, Cath Runyon
Australia’s Biggest Morning Teas at SwanCare
Australia’s Biggest Morning Tea is so much more than a fundraiser for Cancer Council. It’s about communities coming together, connecting, sharing and supporting one another.
That spirit was on full display at SwanCare Australind Rise and Bentley Park in May.
Australind Rise hosted their 11th annual Biggest Morning Tea, raising an incredible $4,527 through raffles, auctions, stalls and a generous corporate donation from Bunbury Car Dealers. Hailey from Solaris Cancer Care spoke about the profound impact cancer can have, not only on individuals but on those around them, and highlighted the incredible support services Solaris provides.
Bentley Park continued the momentum with this year marking Bruce and Dianne’s fifth and final year
organising BMT@BP, and what a legacy they leave. With a vibrant stall, popular raffles and a beautiful morning tea enjoyed by a packed auditorium, the event was made even more meaningful by guest speaker Bella, who shared her journey with bone cancer which started at just 16. The Biggest Morning Tea @ Bentley Park was fortunate enough to receive a dollar-for-dollar sponsorship from Dilmah Teas, securing Cancer Council WA a total donation of $6,967.00.
Year after year, both communities show the power of generosity, connection and care. These events are a true reflection of what can be achieved when people come together for a shared cause. Congratulations to everyone involved and thank you for your continued support.
Men’s Health Week 2026
In June, the gentlemen of SwanCare came together to mark Men’s Health Week with a warm sense of community and purpose. Whether connecting through a shared story or by enjoying the sausage sizzle served by our female senior leaders, the afternoon was about more than camaraderie. It was about starting important conversations and shining a light on the health challenges men face as they age.
The message was clear. Men’s health matters, and it deserves attention at every stage of life. The statistics are sobering: 50 men in Australia die each day from preventable causes, 1 in 5 die before the age of 65, around 72 men are diagnosed with prostate cancer daily, and 4 in 5 heart-related deaths under 65 are
Cycling without Age
At SwanCare, we are proud of our community connections, none more so than our partnership with Cycling without Age and the Boronia Pre Release Program, who bring weekly rides to our residential aged care residents across our campus. For those who can no longer cycle independently, these rides offer something truly special - a chance to get outdoors, reminisce, socialise and reconnect with the world around them.
It is a partnership built on community, connection and the belief that age is no barrier to experiencing joy and freedom.
Our residents look forward to these rides each week and the smiles say it all. If you spot Cycling Without Age out and about in the wider community, be sure to say hello. You might even be invited along for the ride.
men. These figures remind us why awareness and action are so important.
At SwanCare, there is a strong focus on encouraging men to take small, meaningful steps towards better health. Regular visits to a GP, staying active and maintaining social connections can make a real difference. Events like this not only raise awareness but also create an environment where men feel supported, informed and connected to those around them.
Men’s Health Week at SwanCare was a simple but powerful reminder that looking after our health is something we can do together.
Maya Apartments Project
Work on the Maya Apartments continues to advance steadily, and it is exciting to see this important addition to our community taking shape.
The project remains on schedule and within budget, with completion anticipated by the end of this year. The first residents are expected to move in from February 2027.
Maya will introduce contemporary living options and support the continued growth of Bentley Park, further enhancing its appeal for future residents.
Behind the Care
SwanCare is an organisation built on people caring for people, and our continued success is driven by the dedication, skill and compassion of our team. We are proud to be supported by some of the most committed professionals in the industry, whose diverse experiences and shared values enrich every part of our community.
Representing 73 countries, our workforce reflects the vibrancy of the people we serve, while 16% of our staff have been with us for more than 10 years, a testament to SwanCare’s reputation as an employer of choice.
Join us in celebrating some of our longest serving team members within the first half of 2026.
31 years Karen Bertram, Resident Services Coordinator
28 years Rosemarie Sanglitan, Food Service Assistant
25 years Natalie Hodi, Head of Retirement Living Services
24 years Maria Bacaron, Assistant in Nursing
22 years Yolande Smith, Enrolled Nurse Kingia
Feathers
22 years Far Chin Sung, Assistant in Nursing
22 years Marie Dadson, Food Service Assistant
20 years Stephanie Burgess, Community Assistant
20 years Surekha Sharma, Food Service Assistant
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. Do you know someone who deserves to be nominated for Feathers?
Nominations are simple to submit, collect and complete a nomination form which are available at our reception areas. Residents, family members and staff are all eligible to nominate, so share your stories of those who make a difference in our community.
Congratulations to our recent Feathers winners!
KIM GEORGE FINANCE OFFICER
GEORGE PALMER
“Great things in business are never done by one person.
They’re done by a team of people.” –
Steve Jobs
At SwanCare, it is our people working together with a shared vision who create meaningful change. During times of transition, this collective effort becomes even more important, supported by leaders who guide and strengthen our direction.
In late 2025, our Heads of Department roles were established to recognise managers who consistently demonstrated a strong commitment to SwanCare’s Behaviour Standards and service quality. With some recent changes, we’ve also welcomed new team members, creating an ideal blend of SwanCare experience together with fresh perspectives. Together, these leaders play a vital role in strengthening our culture and supporting positive change, particularly during a time when quality and compliance are a strong focus.
While their day-to-day responsibilities remain grounded in their existing roles, these Senior Leaders also work closely with the Executive Leadership Team to provide support, insight and connection across the organisation. Their leadership helps ensure we continue to build a strong, values-led community for residents, families, staff and volunteers alike.
We are pleased to introduce our Heads of Department, each bringing unique experience and perspective, united by a shared commitment to strengthening our community.
Reporting to our Chief Operating Officer, Nicki Washington are:
John Bogoevski – Head of Residential Care Services
John is responsible for care services across our four residential aged care centres, overseeing clinical and non-clinical care as well as lifestyle programs to ensure every resident receives compassionate, individualised and dignified support.
Natalie Hodi – Head of Retirement Living Services
A familiar face across our villages, Natalie leads services for Bentley Park and Australind Rise, supporting residents at every stage of their journey and fostering vibrant village communities.
Cath Runyon – Head of Community Care Services
Cath oversees the growing home care portfolio, working alongside Home Care Manager Mechy Scharlach, and is driving the continued growth of allied health services.
Bena Grewal – Head of Quality
Bena leads quality and compliance across SwanCare, collaborating closely with colleagues to ensure services meet high quality standards and support continuous improvement.
Paul Grzelec, Nimita Lal, Bena Grewal, Brad Douglas
Reporting to our Chief people and Culture Officer, Anne Hansen are:
Emma Avison – Head of Human Resources
Emma leads the Human Resources team, supporting workforce planning, recruitment, onboarding, employee relations, performance, development, recognition and compliance with enterprise agreements.
Nimita Lal – Head of Payroll & Scheduling
Nimita leads the payroll and scheduling teams, ensuring staff are rostered effectively to meet care needs and that employees are paid accurately and on time.
Nancy Kingston - Head of Marketing & Communications
Nancy and her team are responsible for shaping and maintaining SwanCare’s brand, ensuring a consistent and positive voice across all channels including publications, website and social media, both internally and in the wider community.
Reporting to our Interim CEO and Chief Corporate Services Officer, Darren Sumner are:
Paul Grzelec – Head of Property, Development & Hospitality
Paul brings extensive experience to his role, leading maintenance and hospitality services while overseeing property management and future development projects.
Brad Douglas – Head of Information & Communication Technology
Brad leads ICT services, ensuring systems remain secure, dependable and responsive, while supporting staff and residents to stay connected in an evolving digital environment.
Volunteer
Bus Drivers Needed
SwanCare is urgently looking for volunteer drivers to assist with residents’ bus outings.
Drivers must hold a minimum LR driver’s licence. If you have a C class (motor vehicle) and are interested in upskilling to an LR, our qualified volunteer driver trainer can assist.
To register of for further details please contact Karen on 6250 0010 or email karen.bertram@swancare.com.au
John Bogoevski, Nancy Kingston, Emma Avison, Natalie Hodi, Cath Runyon
Living Well in our Community
Alex Parker Occupational Therapist
As we age, there are steps we can take to maintain mobility safely and support overall wellbeing.
SwanCare has a dynamic allied health team and works closely with Curtin University to expand resident support through initiatives such as the Interprofessional Practice Program recently launched at Kingia, Ningana and Tandara. Even if you are not part of a program, there are still ways to optimise your health, so we spoke with our allied health team to share practical tips for adapting as we age.
Adapting Activities for Everyday Living
In occupational therapy, adaptation is a simple but powerful way to support independence and safety in everyday life. It involves adjusting the environment, tools or how a task is done to better match a person’s current abilities, while maintaining dignity and control.
Adaptations are something we all use in daily life, often without realising it. Examples include using Velcro fasteners, colour-coding items for easy identification, using recordings to support memory, wearing headphones to reduce distractions or adding tactile markers to keys.
As our physical or cognitive abilities change, these small adjustments can make a meaningful difference, helping us continue to enjoy and participate in important activities.
Example: Support for vision changes
For someone experiencing vision loss, simple adaptations can make tasks like making a phone call easier and safer. These may include:
• Increasing text size or screen magnification
• Using voice activation
• Enabling screen reader or talk-back features
• Adding tactile markers or using raised buttons
Adaptations are most effective when tailored to the individual, ensuring the approach supports confidence, independence and everyday wellbeing.
Want to learn more?
Reach out to your care team or talk to someone you trust to explore what support is available to help you adapt your daily activities and stay independent.
SwanCare at Home is focused on providing services that enrich the lives of people in our care and their families right across the SwanCare community. To help members of our community understand the new Support at Home government funded program and the services we offer at SwanCare, we have begun a series of Information Sessions. Keep an eye on our weekly newsletters and in the app for details of our upcoming sessions.
For any questions about Home Care services please call the friendly SwanCare at Home team on 6250 0300.
Living Well in our Community
RSV Vaccination Program
SwanCare is offering Respiratory Syncytial Virus (RSV) vaccinations to all residents through our pharmacy provider. RSV is a common respiratory virus that can cause serious illness in older adults, with vaccination helping reduce the risk of complications.
Available vaccines: Approved vaccines in Australia include Arexvy and Abrysvo.
Under the National Immunisation Program (NIP), free RSV vaccines are available for:
• Older adults aged 75 years and over
• Aboriginal and Torres Strait Islander adults aged 60 years and over
Additional information
• Residents not eligible under the NIP can access the vaccine privately (costs may apply)
• Consent and clinical suitability will be managed in line with standard protocols at each site
Upcoming Resident Consultations
Resident feedback continues to be an important part of how we plan for the future of our community. Invites for residents to share their thoughts on various initiatives and/or improvements will be extended for the upcoming Resident Consultations in due course:
Traffic Management
Residents will have the opportunity to provide input on traffic management across Bentley Park to help shape future improvements that support safety and ease of movement around the village.
Jarrah/Plantation Entry Garden Improvements
Residents will be consulted on improvements to the garden entry statement from Jarrah Road along Plantation Drive.
Anchors Aweigh Word Seach |
by Sue Lewis
Find and circle all the words in the grid, they may run across, up, down, backwards or diagonally.
