Residential Care Brochure

Residential Care Aged Care. Reimagined.

KINGIA

NINGANA

TANDARA

WAMINDA

Residential Care Table of Contents About SwanCare ...................................3 Resident Survey Results ......................4 Our Care Facilities ................................5 SwanCare Kingia ...................................6 SwanCare Ningana ...............................8 SwanCare Tandara ...............................10 SwanCare Waminda .............................11 Care Services .........................................12 Advanced Clinical Care Services .........13 Holistic Care ..........................................14 Respite Services ....................................15 Lifestyle Programs ................................16 SwanCare Innovations .........................17 About SwanCare Bentley Park ............18 2

About SwanCare Excellence in care SwanCare is an award-winning Western Australian organisation delivering aged care services and accommodation since 1961.

A non-profit, non-denominational organisation, SwanCare employs a dedicated team of over 350 staff to provide services to the 1,100 residents that call SwanCare home.

SwanCare staff provide a level of empathy and dedication that ensures resident’s needs, comfort and dignity are honoured at every interaction, so residents and their loved ones can feel confident in choosing SwanCare.

Our approach

Our philosophy of care incorporates: • Promoting self-esteem • Encouraging independence • Respecting ability • Providing an engaging community • Enabling dignity and freedom of choice • Providing a comfortable and safe environment where one can truly live, not just exist Our doors are open and we are always willing to listen to thoughts and feedback from our residents and their loved ones. With management - including SwanCare CEO and executive team - located onsite, there is always someone available to talk to.

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Resident Survey Results Outstanding feedback A recent Residential Care Survey was completed by residents or their representatives of SwanCare Kingia, SwanCare Tandara and SwanCare Waminda.

This is what they told us‌

HIGHLY RECOMMENDED Net Promoter Score of 82 The results show a combined Net Promotor Score (NPS) rating of 82. Above 50 is considered outstanding and above 70 is world class.

RESPECT 97% of respondents... ...said I feel I am treated with respect, most of the time or always

HEALTHCARE NEEDS 99% of respondents... ...said that my healthcare needs are met, most of the time or always

HEARTFELT SERVICE 92% of respondents... ...said I feel I receive a heartfelt and genuine service experience, most of the time or always

SAFETY 95% of respondents... ...said I feel safe here, most of the time or always

STAFF KNOWLEDGE 91% of respondents... ...said they feel that the staff know what they are doing, most of the time or always 4

Our Care Facilities Residential care SwanCare Bentley Park, WA’s largest integrated aged care and retirement campus, boasts four residential care facilities in one central location. While each care facility differs in accommodation style, they all encompass the strong community mindset and meticulous level of care and compassion that makes SwanCare a leader.

KINGIA

NINGANA

TANDARA

WAMINDA

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SwanCare Kingia Modern and spacious Designed to create a positive and uplifting living environment at this important time in life, SwanCare Kingia offers residents a home of exceptional comfort and amenity.

Kingia is a modern care facility comprising of 85 beds, set amongst spacious, light-filled surrounds. Of these rooms, 18 are in a secured environment for residents needing higher-level dementia care.

The design is centred around two sunny courtyards, available for residents and visiting family and friends to enjoy.

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Shared Spaces SwanCare Kingia & SwanCare Ningana SwanCare Kingia and SwanCare Ningana are neighbouring facilities, connected by Spritz Café on the ground floor.

Serving coffee, cake, cold drinks, hot meals, sandwiches and snacks, Spritz Café is the perfect place for residents and visitors to get together.

There’s also a fully-equipped hairdressing salon available to all residents.

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SwanCare Ningana State-of-the-art amenities, highly skilled staff SwanCare’s newest residential aged care facility, SwanCare Ningana, features a unique design that embodies a familiar, everyday living environment. It offers the analogy of a home within a street, neighbourhood, and true community.

With adaptable suites to cater for the next generation of aged care residents, Ningana offers three styles of rooms, from 1719m² single suites to 28m² double suites for couples or singles wanting a larger room.

All suites include an ensuite bathroom and modern fittings.

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The 124-room facility features: • Clusters of eight rooms in each wing sharing dining, living and kitchenette • All meals prepared on-site daily and served from a kitchen on each level. Residents can watch activities and enjoy the scent of cakes, scones and other delicious foods baking • Rooms designed around a beautiful central courtyard with gardens and seating areas for relaxation. A protected winter garden on each floor brings in natural light and access to the outdoors • In-house professional laundry service • A private dining room available for families to book • A dedicated multipurpose area on each level • A library and audio area on each floor for some quiet time • A welcoming area with fireplace on each level • Multiple sitting areas for residents to sit with family, chat on the phone or just read a book and relax

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SwanCare Tandara Traditional & trusted SwanCare Tandara is a traditional residential care home that is trusted and respected within the Western Australian community.

Tandara comprises of 78 beds in shared and single rooms with/ without ensuites. Residents’ suites are fully air-conditioned, furnished with warmth and comfort.

Each level features separate dining and lounge rooms. The Jacques communal room is available for families and residents to enjoy time together. This is connected to the outdoor area.

The outdoor area consists of a beautiful courtyard with decking, koi pond, waterfall and tropical gardens for residents and family to explore.

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SwanCare Waminda Homelike, friendly atmosphere SwanCare Waminda is a much-loved care facility known for its homely and engaging environment. The philosophy of care is to encourage residents to remain in control of their lives, retaining a sense of independence, providing support as needed.

With newly renovated communal areas, Waminda offers a bright, open and welcoming place to relax and reconnect.

Comprising of 120 beds, Waminda offers residents a private, air-conditioned bedroom with ensuite and access to shared dining, recreation facilities and lounges on the ground floor.

The outdoor courtyard displays beautiful gardens and the newly modernised lifts provide easy access across all levels.

The new Leisure Precinct connects to Waminda and provides areas to be enjoyed by families and residents. A booking system for the function areas is available for private engagements.

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Care Services A breadth of services, experienced staff As WA’s largest aged care and retirement campus, we are able to offer a broad range of health and wellbeing services for peace of mind in a lively and engaging community.

These include: • 24/7 Personal care • Individual case management • Assistance with showering and dressing • Administering medication • Physiotherapy • Dietetic services • Podiatry • Speech pathology • Pharmacy services • Provision of all meals, freshly cooked on-site • Social and recreational activities • Beauty and complementary therapies • Multi-cultural programmes • Hairdressing • Kiosk and café • Onsite laundry services

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Advanced Clinical Care Services Continuity of care At SwanCare we offer a broad range of clinical services and have registered nurses onsite 24 hours a day. Staff are provided with ongoing clinical training and education, both internally and externally to uphold best practice.

Dementia care Our attentive team at SwanCare are trained to care for people with dementia, ensuring comfort, nurturing reminiscences and brightening the day of our residents. Our lifestyle team runs the very best activity programs fostering friendships and interactions.

The latest technology is also utilised to provide further stimulation and entertainment.

Complex nursing procedures Individual care is prioritised at SwanCare and clinical nursing care is offered for a number of complex procedures including PEG feeds, tracheostomy and stomal therapy.

Palliative care At SwanCare our nurses have the skills and knowledge to care for palliative residents without the need to transition to another facility. This enables our residents to remain in comfortable, supportive and familiar care.

SwanCare works in partnership with the Metropolitan Palliative Health Care Service providing advice and ongoing education and support for staff, residents and families with regard to palliative care and end of life options and services.

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Holistic Care Going beyond the physical At SwanCare, aged care goes beyond the physical. Often when someone moves to a residential care facility they are no longer able to continue many of their past spiritual practices such as attending church services and participating in church community events and celebrations. SwanCare supports our residents through the following services:

Pastoral care The goal of our pastoral care program is to provide for residents of all faiths. Pastoral support can be arranged at the request of the resident or family.

Chapel services Throughout the month, chapel services and fellowship gatherings are held for our residents. In all our residential care facilities, it is recognised that residents come from many different religious traditions. Hence, services are designed to support and appeal to residents of all faiths.

Visitation Chaplains visit regularly with residents, especially during times of crisis, illness, death and dying, or other special needs.

Residents and families are asked to request visits if desired.

Community support Regular visits from volunteers who provide companionship and practical assistance are all part of the residential care way of life. This service is particularly important to those residents who find themselves immobile. The kind donation of time given to our residents by this dedicated group positively contributes to the wellbeing of those in care.

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Respite Services Short-term care Respite care enables carers to take a break from the daily demands of care-giving, and provides an individual with the chance to experience residential aged care for a short period.

Having confidence knowing that the care recipient will receive quality, individualised care during their stay is essential for a resident to fully benefit from their time with SwanCare.

Bookings are taken in advance, so please get in touch with us today to find out more. We are ready to take your reservation now, phone SwanCare Manager Admissions on (08) 6250 0250.

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Lifestyle Programs An engaging community Each member of the care team recognises, supports and celebrates each person’s individuality.

A choice of activities and social opportunities are arranged by our lifestyle staff, providing interest and diversity to the day and encouraging residents to enjoy each other’s company.

Families and friends are not just welcomed to join in, they are encouraged to do so.

Activities include: • Concerts • Gardening • Baking • Outings • Pet therapy • Gentle exercise program • Laughter yoga • Dancing, including the Sit-Dance program • Music & art therapy • Reminiscence therapy • Special events to mark the calendar year such as Chinese New Year and Valentine’s Day

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Award Winning SwanCare was the winner of a recent National Aged Care Award for Innovation in Service or Design, awarded by Aged & Community Services Australia.

The award reflects two joint programs that work to support future doctors and nurses: the Curtin Medical School program and the University of Notre Dame Australia’s Graduate Nurse Program.

SwanCare Innovations Leading the way SwanCare has a strong reputation for delivering a high standard of care and it’s also leading the way in reshaping aged care through innovation and collaboration.

Staff care & recognition

Curtin Medical School Program SwanCare has partnered with Curtin Medical School for the Senior Citizen Partnership Program – an initiative that sees students pair up with members of the SwanCare community to form long-lasting bonds.

Not only is SwanCare a great place to live, it’s also a great place to work.

SwanCare invests in its staff with various programs including the award-winning Feathers Employee Recognition Program and the annual Letters Week campaign.

This enables students to improve their knowledge of elderly peoples’ experiences, witness the benefits of social support networks and form a better understanding of the medical system from a different perspective.

SwanCare was a silver medal recipient in the Human Resources Magazine’s Employer of Choice Award for 2019, as voted by staff across Australia.

This program starts the first year of their medical training and continues through with the same resident for the full five years. The residents are invited to the student’s graduation.

Interactive I.T. Technology is also integrated into the fabric of SwanCare. There’s an interactive feature wall for residents with dementia, virtual reality headsets for residents to visit faraway places, assisted Skype sessions and much more – with an onsite IT helpdesk, assistance is just a phone call away.

SwanCare also partners with the University of Notre Dame Australia for a post-graduate nursing program.

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About SwanCare Bentley Park Everything you need in one location.

SwanCare Bentley Park offers fullservices and an unprecedented level of amenity and activity.

With 700 retirement homes alongside its four residential care facilities and home care services, Bentley Park offers a seamless pathway for ongoing care. There’s no need to relocate to another location if further care services are required down the track.

Key features of the SwanCare Bentley Park retirement village • $20 million Leisure Precinct with indoor heated swimming pool, gymnasium, activity rooms and function centre • Indoor and outdoor bowling greens • Onsite meal preparation and delivery • Onsite laundry services • Two cafes • Over 30 clubs and group activities • 24-hour onsite resident support and security • SwanCare At Home - home care service • Medical centre • Grocery store • Hairdressing and beauty salon • Visitor accommodation • Golf buggy transport • Full administration and management onsite

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SwanCare Bentley Park Map

NINGANA

LE BRETON LANE

JARRAH ROAD

ALLEN COURT

KINGIA

TANDARA

DRUMMOND WAY

HAYMAN RO

LE BRETON LANE

AD

PEMBERTON DRIVE

WOOTLIFF WAY

WOOTLIFF WAY

WOOTLIFF WAY

Mavis Cleaver Court

Bowling Green

THE BOULEVARD

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WOOTLIFF WAY

SWAN CENTRE

The Club

JARRAH ROAD

Multistorey Car Park

WAMINDA ADIE COURT

GRAHAM CRESCENT

SAGGERS DRIVE

Akora Apartments

GRAHAM CRESCENT

AUGUSTUS WAY

GRANDIS BOULEVARD

CLAYDEN COURT

TALBOT PLACE

BEELU AVE

SOLANDRI AVENUE

PINE MEWS

PLANTATION DRIVE

Plantation Apartments SwanCare Admin

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STIRLING CLOSE

HAWTHORNE CRESCENT

GRAHAM CRESCENT

LEEUWIN CRESCENT

CENTENARY DRIVE

TALBOT PLACE

ADIE COURT

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Residential Care Admissions Ph: (08) 6250 0250 care@swancare.com.au

SwanCare Administration Ph: (08) 6250 0000 info@swancare.com.au 26 Plantation Drive BENTLEY WA 6102 swancare.com.au