April 2014 swancare resident newsletter Across My Desk CEO’s Report Let’s kick of this month with the news that we have all been eager to receive being the outcome of the SwanCare Group’s Supreme Court challenge regarding the removal of the memorial off the Carlisle land.
The Supreme Court verdict goes SwanCare Group’s way. It was welcome relief for all concerned to be finally advised that the Supreme Court has moved in favour of SwanCare Group’s application to have the memorial removed off the Carlisle land. This decision now paves the way for the sale of the Carlisle units to progress. This process has been a drawn out one for all concerned, and I would like to extend my sincere thanks for all those who have assisted during this time and have shown patience and continued support to SwanCare Group. This verdict by the court
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CEO’s
CEO’s Coffee Club Join the CEO for a morning coffee and cake on Friday 11th April. Meet at 9.45am in the foyer at Admin, bus will leave at 10am, returning at approx. 11.30am. To secure your seat contact Karen on 6250 0010 – limited numbers so get in quick!
Security Number If the Resident Support Services number is unavailable residents are reminded the mobile contact number for Security is:
0413 388 650
is a victory for common sense and in some ways a triumph over legislative bureaucracy.
Do you have an interesting “life-story” to share … As part of our continued promotion of SwanCare Group and letting the broader community learn a bit more about the special people that make up our community, you will each be receiving a questionnaire in the next few weeks seeking out any special interest life-stories that you might like to share about yourself. Your contribution is purely voluntary, and we will work closely with you before any information is published. Our specialist public relations consultants will oversee the production of the stories and you can be assured that the end result will be a very professional publication. The sort of things we are looking for are very broad, we just simply want to cast a net and see what interesting stories we have within our very own community. For example, stories about years gone by, upcoming special birthdays, anniversaries, celebrations, reunions, travel plans etc. Is there a personal story or special achievement that you might like to share? Have you endured any special challenges, overcome certain adversities, devoted time to special events, charities or note-worthy organisations? The list is really endless, and as mentioned participation is purely voluntary. I also must stress that not all stories will be published, and if your story is chosen for publication you will be informed well in advance.
It’s that time again …. Resident Survey Time Yes, it’s time for our biennial survey of our retirement village residents. Can you believe that it has been nearly two years since the last survey? The survey is a very vital piece of information that we use to assist with our longer term strategic planning and is also an extremely important feedback tool that we use to assess our own performance and see what areas we can improve on. The survey looks at 6 key areas of our operations being administration services, complaints handling,
Bentley Park Social Club Quiz Night - 12th April
resident support services, recreation and lifestyle activities, maintenance support services, and building and development activities. In addition, the survey also seeks out your thoughts on what new or improved facilities, services or events you might want to see introduced into the Community. Please note that participation is purely voluntary, but we have traditionally received a very good response to the resident survey and we do hope that this tradition will continue.
Media Communications Our arrangement with Shine Communications continues to work extremely well and is providing very good media exposure and positive messaging and stories about SwanCare Group.
During March we received excellent coverage in the West Australian Real Estate section with a full page spread promoting our “Live for Free” initiative. Those who saw the article witnessed a fabulous photo of our CFO Garry Black alongside our very own, and very photogenic Fitzy Taylor. This was a fabulous article about a terrific initiative and highlights the wonderful culture of SwanCare Group as an organisation that truly cares about actually giving back to its residents. For a copy of the article please ask at SwanCare Reception. On the subject of media and news stories we have also just released another media article featuring one of our residents, Judy McIntosh, who makes dolls for the Uthando Project. Continued Page 3
Inside this issue > Village News - pg 4 Bentley Park Social Club - pg 5 Meet the Finance Team - pg 5 What’s On - pg 6 & 7 Club News - pg 10 & 11