March 2013 bentley park resident newsletter
Across My Desk CEO’s Report March Madness Can you believe that we are into March already? I love March, it signals to me that the really hot weather has now passed us by (well hopefully anyway), it is the beginning of autumn, my favourite season, and above all else it is the beginning of the football season, Go Eagles ….. I have a feeling that 2013 is going to be great year for both of our W.A. teams, maybe an Eagles and Dockers Grand Final – won’t that upset the applecart !!! But that’s enough of a digression as I have some interesting and newsworthy updates to share with you about our wonderful SwanCare Group community. For starters, let me kick off this months article by reminding our residents of the fabulous movie night that we held a couple of weeks ago under the stars (and a little bit of precipitation) at the Bentley Park Outdoor Cinema. This evening was a resounding success, we had over 150 residents attend, in pretty warm conditions I might add, and enjoy the beautiful movie “The Best Exotic Marigold Hotel”. This was the first time that we have ventured into an outdoor movie experience, and judging by the feedback, I am pretty confident that this won’t be the last time that we put on a community event such as this. I would like to sincerely thank the hard-working staff who gave up their
Security Number If the Resident Support Services number is unavailable residents are reminded the mobile contact number for Security is:
0413 388 650
time to assist on the evening, and special thanks to Karen Parker and George Palmer for their untiring commitment and support. SwanCare Group is proud of its community spirit and it is events such as this that I believe epitomises what we are all about. On the subject of community. Residents are no doubt very familiar with our successful and well received Community Aged Care In-Home Service that we are delivering into the homes of many of our residents. This service is growing in leaps and bounds, so much so that we have decided to provide the Community Aged Care Team with their own separate building and offices. This service relies on direct contact with residents, and
Awaiting Bentley Park’s inaugural outdoor movie
The helpers (pictured here helping themselves)
Bentley Park Social Club St Patrick’s Day Afternoon Tea - 17th March Visiting Dance Troupe - 24th March
often at the initial stages when decisions are made on the service delivery requirements that are needed, confidential and private information is shared. Much in the same way that you share information with your doctor. It is therefore this need for privacy, combined with the opportunity to further improve the customer service aspects that we feel that this team will be able to operate better if they have a dedicated office located on the Bentley Park site. In the next few weeks you will begin to see one of the older style units on Talbot Drive transformed into the new Community Care Office. Upon completion this building will be occupied by Leasa and Heather, together with the Community Care Team of Linda, Zoe and Lea. Call in for a cuppa when the building is up and running, the girls will be only too keen to put the billy on for you. I want to continue with the theme of community spirit and how this regularly revolves around the integration of residents with staff. One of our key objectives in the organisation’s Strategic Plan is to ensure that we create opportunities for enrichment of residents and employees. A recent example of this was when our Administrative team ventured down to our south west community of Australind Rise. Many of our administrative staff have daily contact with the residents at Australind, but up until recently these residents were only a voice at the end of the telephone. This situation has now been remedied and now our staff and residents can put a face to the voice. Our staff were simply overwhelmed with the generous hospitality from the Australind Rise residents, so much so that the admin team are very keen to make this trip part of their annual calendar, Continued Page 3 and why not?
Inside this issue > Bentley Park News - pg 4 What’s On - pg 6 & 7 Residents Advisory Council - pg 8 Bentley Park Social Club - pg 9 Club News - pg 10-11