March 2012 bentley park resident newsletter Across My Desk CEO’s Report March is upon us already, I love March because it signifies to me the start of new beginnings. For instance it signals the beginning of the football season (go Eagles), it signals the beginning of Autumn, in the ancient Rome calendar March signalled the beginning of the year and for SwanCare Group this year March signals the month when we launch our new Vision, Mission and Values for the organisation. So this year in 2012, March is really the beginning of something new and very special.
SwanCare Group unveils its new Vision, Mission and Values Since September last year the Board in conjunction with staff and residents has set about to develop a Strategic Plan for the next 5 years. Part of this process also looked at the organisations Vision, Mission and Values and it was agreed that these too needed a facelift to bring them into line with the direction that we are heading and become reflective of our goals and aspirations. As a result of much thought and consideration we have come up with a Vision and Mission that is simple yet extremely powerful, and which we believe truly encompasses all that we are about and reflects all that we are aiming to achieve.
Our Vision is to enrich the lives of everyone in our community.
Our Mission is to provide comprehensive quality care, accommodation and services to our residents.
Security Number If the Resident Support Services number is unavailable residents are reminded the mobile contact number for Security is:
0413 388 650
We also took the opportunity to canvas our staff and through a series of workshops and surveys we have determined a new set of values that we feel underpin the organisation and are reflective of the values that we want our staff to aspire to in all their daily activities whilst they are at work fulfilling the above Vision and Mission. Put simply SwanCare Group values RESPECT. Where RESPECT is made up of the following interrelated values:
R
Reliable
We are dependable, trustworthy and can be relied upon.
E
We always try to do the best that we are able, and that we are happy and proud of our efforts.
S
We will always try and help, encourage and support a resident or colleague who is in need.
Enthusiastic
Supportive
P
Professional
E
Ethical
C
Compassionate
T Team focussed
We maintain a high level of professionalism and integrity when dealing with all persons.
All our decisions and actions are based on fairness and honesty.
Courtesy and kindness are extended to each person in every circumstance.
We are all working towards the same goal and that we are all part of the same team.
Bentley Park Social Club St. Patrick’s Day - Saturday March 17th
The launch of the new SwanMobile In another first for the month of March, we will, on the 8th March, be officially launching the new SwanMobile. Totally raised from donations from our residents and our own major community groups, this vehicle will supplement the existing service and will be a great benefit to residents, enhancing what is already a tremendous service that we provide here at Bentley Park. The new vehicle will also come with some new recruit drivers. As a means of supplementing the volunteer driver pool and as a means of improving the interaction between residents and staff, three members of the organisation’s executive team, namely Natalie Hodi, our General Manger of Retirement Living, Garry Black our Chief Financial Officer and yours truly will once a month take the wheel and become your volunteer driver for a SwanMobile shift. Please don’t worry, each of us have undergone the rigorous driver education and training program (thanks Laurie and Karen). You will be in safe hands!!!
Snippets from around the Village To round off my article this month I have the following snippets of information that I would like to take this opportunity to share with you all. •
First of all, can I extend my congratulations to the Bentley Park Social Club for the excellent event that they held on Australia Day. Held in arduous (heat) conditions, the committee showed exemplary spirit and organisational skills to adapt their function to cope with the heat and the huge numbers of attendees. From all reports the event was a huge success. Special mention must also be made to one of our tireless workers in George Palmer, who provided that technical expertise, Continued Page 3 above and
Inside this issue > Bentley Park News - pg 3 Laundry/Linen Service - pg 4 Archives - pg 5 What’s On Calendar - pg 6&7 Residents Advisory Council - pg 8