T H E S WA C U N E W S L E T T E R G R O U P
HAVE YOU HEARD? Many of you may have read last quarter that SWACU has a new President/CEO. My name is Cynde Jones and I’ve been working in the Credit Union industry since 1993. I have been with Southwest Airlines Federal Credit Union since 1996. I started as the Member Service Supervisor and served in many areas at various levels over the 24 years at SWACU. I guess you can say I grew up here. This experience provides a unique perspective on what we do well and where we can still improve. As I shared with our staff recently, I am here to serve PEOPLE. That means our internal credit union staff and YOU, our members. We already have great products, services and rates (how about that 4% checking
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account?). We have a wonderful, caring and flexible staff. We know that service and great products are what set us apart from our BIG BANK competitors. We will never stop striving to make these areas even better. Over the past many years, we have implemented suggestions from our members on how we can be even better. We appreciate the feedback we receive and take the trends of information very seriously. In coming months and years, you will begin to hear where we plan to improve technology so that our amazing members all over the country (and, in some cases, all over the world) can have enhanced access to their credit union. We will also begin to share staff highlights so you can put a face with a name. Product and service highlights are coming so you can learn more about what folks love about SWACU. Member spotlights will take shape with testimonials about what SWACU has meant to their families.
It is my hope for you to learn more about us and see how we are making positive changes. We will continue to demonstrate our desire to care for PEOPLE and improve your experience no matter where you live and work. AT A GLANCE STATEMENT OF CONDITION FINANCES AS OF AUGUST 31, 2019 TOTAL LOANS
$432,593,233
TOTAL ASSETS
$582,023,722
TOTAL DEPOSITS
$511,312,839
TOTAL MEMBERS
56,887
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