THE SWACU NEWSLETTER GROUP SPRING 2020
DURING THE UNCERTAIN TIMES WE ARE EXPERIENCING, I WANT YOU TO KNOW THAT SOUTHWEST AIRLINES FEDERAL CREDIT UNION IS HERE FOR YOU. WE HAVE WEATHERED MANY STORMS AND ENDURED DIFFICULT TIMES IN OUR COUNTRY OVER OUR 45 YEARS. WE ARE STRONG AND SO ARE YOU! Over the past few weeks, we have taken dramatic steps to do our part to follow CDC and local government guidelines while still serving YOU, our valued members. We have closed our lobbies and transitioned 90% of our staff home to work remotely. So far, this is working great and our staff is finding new ways to help members every single day. Do not hesitate to reach out to us by phone or electronically. We want to continue to interact with our members as often as you need us. You are why we are here, and we can’t do our jobs without you. I heard it
TOTAL LOANS
$450,490,010
said recently that instead of social distancing, we should call it physical distancing and remain as social as we can through new avenues. We need each other! For the latest SWACU Response to COVID-19 Virus information, visit swacu.org/CoronaInfo. We are adding new information daily and have many resources for you there. Additionally, we are regularly updating our Frequently Asked Questions section on this page to reflect areas of concern or confusion we are hearing from our members. We will do what we can to help each member affected by this unprecedented time in our nation. We are in the PEOPLE business and that does not change during a crisis like this. In fact, has only enhanced our focus on people. We hope you will join with us at being patient and flexible while we work through adjustments in our temporary way of conducting business. As I also shared with our employees last week, you are important to us. While we are sad we can’t be together as a SWACU community/family right now, we will be together again soon. Let’s do our part to help our country overcome this virus threat! We look forward to the time when we can celebrate that life is back to normal and we’re all under one roof again, serving our members. Until then, we’re here for you!
TOTAL DEPOSITS
$524,126,486 TOTAL ASSETS
$597,488,385 TOTAL MEMBERS
57,709
FINANCIALS
As of February 29, 2020
IN THIS ISSUE:
• SWACU Safety Tips • Meet Lisa, Glo, and Greg • HEB Spotlight • SWACU eServices making life easier!
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We are and have been in unprecedented times. Now, more than ever, be mindful of your health and your money. Below is a list of helpful Reminders.
DON’TS..........................................
• Never provide personal information to anyone who has contacted you.
• Never click on links in emails to enter
account information, usernames and/or passwords.
.......................DO’S.......................
• Review security tips listed on the Federal Trade Commission (FTC) website.
• Consider setting alerts and transaction amounts for your debit/credit cards.
• Pay attention to emails for odd email
addresses, misspelled words, and typos.
• As a reminder, SWACU will never call
you and ask you for personal information like your social security number. If you receive a phone call from someone at SWACU, feel free to call back at 800-262-5325 and ask for them directly.
SELECT EMPLOYEE GROUP (SEG) RECRUITMENT They say sharing is caring, did you know you can share Southwest Airlines Federal Credit Union with your friends and family? If you know someone who owns or works for a company or business located within 25 miles of one of our branches, their company can apply to become a SWACU Select Employee Group and be able to offer the benefits of SWACU, and our Reward Checking, to their employees and their families. Simply have them go to swacu.org/join then click “Company Membership”, they simply follow the instructions and our Business Development Team will be in contact with them.
#MYSWACUSTORY
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SWACU WANTS TO REMIND YOU... THERE IS NO TIME OFF FOR THIEFS
LOW RATE AUTO LOANS....
I’m a single mom of three and my son needed a truck
Whether it was a truck or car, Lisa knew the decision on where to finance her son’s truck was a no brainer! She chose SWACU and wasted no time in contacting SWACU to get a great rate and help her son learn the importance of financing responsibly.
• LOW AUTO LOAN RATES • FLEXIBLE TERMS • NEW, USED OR A REFI
LISA FOLMAR, FLIGHT ATTENDANT SOUTHWEST AIRLINES SWACU MEMBER SINCE 1985 Auto Loan rates and terms are based on the credit worthiness of the borrower. The actual rate you receive will be based on your credit score. All loans are subject to credit approval.
45 YEARS AND STILL GOING STRONG!
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I like the personal contact that they know who I am. Moving my auto loan to SWACU was easy! My mortgage was the same, even though mortgages are usually a little bit stressful, this was very easy and worked well for me. Greg is no first time home buyer but he knows our FIRST TIME HOME SWACU Mortgage Department has been breaking records BUYER WEBINARS SWACU OFFERS HOME BUYERS:
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GLO SCHAFFER, RETIRED FLIGHT OPS, SWA, 33 YEARS SWACU MEMBER SINCE 1981
• IN-HOUSE UNDERWRITING • PERSONALIZED SERVICE • SMOOTH, TIMELY PROCESS • SEVERAL LOAN PROGRAM OPTIONS • NO UPCHARGE FEES OR HIDDEN COSTS • SET UP AUTOMATIC PAYMENTS
SWACU MEMBER SINCE 1981
THURSDAY, APRIL 30TH 12:00 PM CST THURSDAY, MAY 28TH 12:00 PM CST
Apply online today at swacu.mortgagewebcenter.com Subject to credit approval.
We all know Glo, but what you don’t know is she likes to think of Ben as her personal money bodyguard. Glo knows SWACU’s online security is a trusted resource she couldn’t live without. Check out more about Glo in her #mySWACUStory blog in May, and discover for yourself the financial products that SWACU offers our members to help keep you and your money secure!
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and bringing our members the best service! We have two new webinars coming up. Check which date works best for you.
GREG BURSEY,
BEN CORTEZ, SWACU , EXECUTIVE VICE PRESIDENT
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U P C O M I N G
ESERVICES HELP KEEP “SOCIAL DISTANCING” IN BALANCE
holiday closings APR
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Good Friday
Social distancing got you down? Don’t worry, SWACU is here to help! Stay home and let SWACU do the work by using online and mobile banking, as well as swacu.org. Through our self-service tools you can pay bills,
MAY
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Memorial Day
check account balances, deposit checks, make transfers, apply for loans, credit cards, or even a home! For more information about all of our germ-free services, go to swacu.org under the “manage” tab.
THE 2020 DANIEL J. KIMBER
SCHOLARSHIP WINNERS
SCHOLARSHIP WINNERS WILL BE CONTACTED ON MAY 5TH. PLEASE PAY ATTENTION TO EMAILS AND PHONE CALLS FROM THE SWACU MARKETING DEPARTMENT.
H-E-B SPOTLIGHT Once we get back to normal around here and re-open our branch lobbies, you may notice some changes at our HEB branch. Meet Sarah Winkles, the new HEB Branch Manager who has been part of the SWACU family for 12 years. She and her team, LaShell and Trenell would love to see you and assist you! HEB is a full-service branch. And, with over 27 years of combined experience at SWACU, the HEB Team will be a valuable tool in your financial success. If you live or work in or near the HEB area, come in and they can assist with consumer loans, accounts, and much more! They look
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forward to seeing you!
www.swacu.org/coop • TURN YOUR SWACU DEBIT CARD ON AND OFF • SET LOCATIONS ESTABLISHING WHERE THE CARD CAN BE USED (WILL NOT OVERRIDE BLOCKED COUNTRIES) • SET RESTRICTIONS ON YOUR CHILD’S DEBIT CARD • AND A WHOLE LOT MORE! CardValet located in SWACU Online and Mobile Banking.
Go online and discover the convenience and benefits of our COOP Shared ATMs. We have over 30,000 locations across the country for you to access your SWACU accounts.
FIND US @ SWACU
EVERYONE HAS A STORY.
We want to hear and share yours. swacu.org/mySWACUstory DALLAS | HOUSTON | PHOENIX | EULESS
800-262-5325 FEDERALLY INSURED BY NCUA