DMI Presence Learning

caseSTUDY PresenceLearning: The undisputed leader in anytime, anywhere online speech therapy

the CHALLENGE With traditional therapy, speech and occupational therapists travel to various towns and schools to provide services to students.

PresenceLearning’s online solution enables licensed therapists to serve students anywhere in the country using a live, online, individual communication platform.

The company has experienced rapid growth, more than doubling the number of students served a year ago.

The challenge for

PresenceLearning is ensuring that clinicians and students receive the

PresenceLearning offers live, online speech and occupational therapy through a nationwide network of highly qualified, licensed therapists. PresenceLearning’s innovative approach to special education has been instrumental in helping school districts overcome the challenges of our nationwide shortage of qualified speech and occupational therapists. Students love the games-based curricula and the opportunity to use technology in the classroom. Test scores show that PresenceLearning’s online approach is even more effective than traditional therapy.

PresenceLearning makes it possible for students throughout the country to receive the very best therapy, while providing school districts with an easy and cost effective way to deliver special education services.

equipment for online therapy in a timely manner. In order to meet the growing demand for online therapy, headsets, cameras and microphones must be distributed to new clinicians and schools right away. Aaron Skiles, Vice President of PresenceLearning said, “It is important that our clients have a seamless integration and are able to begin serving students immediately.”

PresenceLearning’s previous distributor/fulfillment house was not able to provide adequate warehousing, and shipping would routinely take up to 10 days. They were not able to meet Presence Learning’s growing needs. About a year ago, the team at Presence Learning realized that they needed to find a new logistics solution.

DMI Fulfillment provides distribution, fulfillment and warehousing facilities across the country that allow companies like PresenceLearning the ability to store, pick, pack and ship products to their customers without mistakes providing much confidence in inventory integrity, managing returns and personalized packing slips and labels. Seasoned professional account representatives are assigned to each account to assist in all operational and distribution needs.

the SOLUTION Enter DMI Fulfillment and Bob Klunk. Aaron was

Growing quickly –

quickly educated on how DMI works. “With DMI

finding partners that grow with them.

Fulfillment, we weren’t a small fish in a big pond.

“Things in this business are constantly changing. In

The product and sensitive timeline footprint of the

the beginning, the vision was there but we were still

business was and is essential to our success as a

a small company.” Skiles said it occurred to him while

company and DMI understood this. Bob Klunk took

he was visiting DMI that there was something in the

the time to figure out our business model and how

DNA that was similar to PresenceLearning. “They

to become an extension of our business. DMI is a

were always looking to improve and they were really

true partner to the success of our company.”

honest. They were easy to work with. It was apparent that DMI puts their clients first” said Aaron Skiles.

How did they do it?

The PresenceLearning team visited the DMI facility in Fresno and forged the partnership onsite at the distribution center, brainstorming better service models for their customers. “It was clear that DMI Fulfillment was going to be able to help us meet our commitment to properly serve our clients,” said Mr. Skiles.

“

With DMI Fulfillment, we weren’t a small fish in a big pond. Bob Klunk took the time to figure out our

business model and how to become an extension of our business. DMI is a true partner to the success of our company.”

- Aaron Skiles, President, PresenceLearning

the RESULT PresenceLearning has significantly improved ship

to provide the coverage and service needed.

and delivery times from a 10-day turnaround to a 2-day turnaround. This has led to a 33% increase in

PresenceLearning prides itself on being a partner

productivity for the company. The busiest time of the

that their customers trust; and they expect that same

year for PresenceLearning is late summer through

level of service from their vendors. Their previous

the

beginning

school year.

of

the

The second

busiest time is January and February, the beginning of

second

Shipments

semester.

during

even

“

logistics

provider

would

Some weeks we have 1-2 orders, go weeks before returning and some weeks we have hundreds. phone calls and emails.

The beauty of it is that the process Now they have a phone

and experience remains the same. ”

number and a live person – Heather Benjamin – to work

busiest times now get to 99% of the territory within

with. “Some weeks we have 1-2 orders, and some

a 2-day timeframe. Based on PresenceLearning’s

weeks we have hundreds. The beauty of it is that the

distribution of clients, (24 states across the country) it

process and experience remains the same. Heather

made sense to use DMI’s St. Louis and Fresno facilities

is truly an extension of our team,” said Aaron Skiles.

L to R: Marcus Cordero - Operations Coordinator, Aaron Skiles - President