AgedPlus Magazine | November-December 2020

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November/December 2020 November/December 2020I IVol. VOL22II No. NO 04 www.agedplus.co.nz www.agedplus.co.nz $10.95

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EDITOR'S NOTE

Culture Matters And Requires An Ongoing Effort TANIA WALTERS PUBLISHER TANIA@REVIEWMAGS.COM

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“The cruel are always with us, that mean girls and boys turn into adults and stay mean — they just wear support hose, incontinence pads and dentures.”

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oving into an independent living facility with access to a range of services and activities is a big step for older adults. On the checklist priority attention is given to checking the room or unit, grounds and amenities; however, the culture of the village often receives little or no research.

So, the apartment is lovely, the food is good, and there are lots of activities. Why then, do some elderly find themselves more isolated than they were back in their own homes, and sometimes being bullied?

The answer is both simple and complex. When you think about it, villages are communities, and it can be like being back in school; there are the cool kids, the established groups, and the mean girls (or boys).

After all, people’s personalities do not necessarily improve or change with age.

When the cool kids won’t let you sit at their table, or when it’s a game where they don’t need another player life can be isolating.

Fifty years may have passed since that first contact with a bully, but suddenly you are back in the schoolyard. The notion that a threat to seniors is among their peers is somewhat new, with most outside of village life not aware that it happens.

Surely older adults can get along together? Those lovely old people don’t get bullied, do they?

Indeed, those mean girls from school did grow up, and maybe they were not mean forever. Still, the experience of older adults in villages does suggest otherwise.

It says that the cruel are always with us, that mean girls and boys turn into adults and stay mean — they just wear support hose, incontinence pads and dentures.

Studies have shown that aggression among residents in care homes and villages is widespread, with bullying behaviours, high rates of conflict and even violence common. Bad behaviour doesn’t change with age if anything it gets worse.

Chairman: Peter Mitchell, peter@reviewmags.com Publisher: Tania Walters, tania@reviewmags.com General Manager: Kieran Mitchell, kieran@reviewmags.com Group Managing Editor: Sarah Mitchell, sarah@reviewmags.com Editor: Caitlan Mitchell, caitlan@reviewmags.com Staff Writers: Sophie Procter, sophie@reviewmags.com Advertising: Caroline Boe, caroline@reviewmags.com Senior Designer: Raymund Sarmiento, raymund@reviewmags.com Graphic Designer: Debby Wei, debby@reviewmags.com

Whether you’re fighting in the school playground or battling over the best seats for quiz night, bad behaviour is a factor. The rituals around trying to make new friends, don’t change that much.

In older adults, it’s not looks, power and wealth you are judged on - it’s age. The 80-year-olds stick together, and the 70-year-olds are off in a different group. With any clique, age doesn’t alleviate the feeling of being left out. At nine you felt it, at 90 you still feel it.

So, when families worry about their kids going to school, they equally worry when a parent or grandparent goes into aged care. They worry that their family member is lonely, isolated or feeling cut off and left out. The feelings of isolation when an older person has outlived all their contemporaries, or there is simply no one left to talk to.

Making new friends is hard when you’re a child, it’s equally hard when you’re an older adult. Getting to know the person opposite at dinner who forgets who you are between one meal and the next takes effort. Reaching out, going through acceptance and rejection is hard at any age, but can be particularly debilitating in old age.

In an increasingly marketdriven industry, profits matter, but people should always come first.

Elder abuse is only one part of the problem as bullying in aged care is present at every level and can come from many different directions.

The bully can be anyone, from staff, carers, residents, patients or even family members and its not just one way.

Staff who want to do the right thing may be held back by intimidating leadership styles. Often, unfortunately, it is these hardworking, front-line employees who bear the brunt of people’s anger.

They are the frontline in the current global aged care crisis.

The culture of villages, like any community group, needs to be worked at, with a dedicated effort from management, nursing staff, caregivers and residents, mixed in with a healthy pinch of kindness.

This magazine is published monthly under license. Please direct all enquiries and correspondence to Review Publishing Co Ltd. This magazine is a platform for the industry and may include content that expresses views and opinions by contributing writers. Content is attributed to the author, and these opinions and the view/s are those of the author/s. They do not necessarily reflect the official policy or position of any other agency, organisation, employer or company. The opinions and material published in this edition are not necessarily those of the publishers unless expressly stated. All material appearing in the magazine, website and social media platforms is copyright and may only be reproduced with the written consent of the publisher. Copyright 2020

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NEWS

ELDER ABUSE & NEGLECT THE NORM NOT THE EXCEPTION

The Royal Commission in Australia into the Aged Care Sector has been a two-year-long inquiry where distressing accounts of abuse and neglect have been the norm rather than the exception.

The Commission was told that in Australia an estimated 50 elderly people were assaulted in aged facilities each week.

Included in submissions are mandatory staffing ratios and new laws to protect the rights of the elderly.

From July 2022, it is proposed that residential care providers must have personal care workers, caregivers, and nurses dedicate at least 215 minutes to the average resident per day. Providers need to champion the reforms proposed to effect change, making sure that they take leadership responsibilities seriously and that they are held accountable when neglect or abuse is found to have occurred.

Sexual assault in residential homes was of real concern, with the Commission receiving 588 submissions regarding sexual assault in homes.

In the 2014-15 year reported sexual assault allegations totalled 426 and this figure rose to 790 in 2018-19.

Counsel assisting the inquiry Peter Rozen QC said the real number was likely significantly higher as reporting requirements meant many allegations went undocumented. Assaults are not reportable if the alleged perpetrator was a fellow

resident with cognitive or mental impairment, or if providers had plans in place to manage their behaviour.

Rozen continued that the best estimates of alleged sexual contact were an average of 50 per week, amounting to a “national shame”.

“It is entirely unacceptable,” Rozen added.

“That people in residential aged care face a substantially higher risk of assault than people living in the community.”

Other proposals include the creation of an independent authority to determine aged care prices and a new independent Australian Aged Care Commission responsible for regulation.

Elder abuse is a global problem, here in New Zealand elderly vulnerable people are also abused and neglected often by family members. Much abuse is unreported to agencies, but last year Age Concern’s elder abuse services received more than 2,200 referrals. Two-thirds of these were confirmed to involve elder abuse or neglect.

More than one type of abuse usually occurs in these situations of which: • more than 70% involved psychological abuse • more than 50% involved financial abuse • 18% involved physical abuse • 18% involved neglect • 18% involved self-neglect Join the conversation, support the vulnerable and please share your story.

REPORT ON INSPECTION OF AGED CARE FACILITIES The Chief Ombudsman has said that his independent inspections of privately run aged care facilities offer some valuable lessons for the sector.

Peter Boshier’s released report on his inspection of six facilities providing secure dementia and psychogeriatric care, during COVID-19 Alert Levels 3 and 4 in April and May 2020 shows that the facilities inspected were strongly committed to residents welfare but some practices needed improvement.

Boshier said that all facilities had policies and plans for infection control, good hygiene practices, and general policies preventing visitors from entering. Most facilities put these into practice and worked to minimise physical contact between staff and residents. None of the facilities he looked at had any confirmed or suspected cases of COVID-19 at the time of inspection.

Aged care facilities, like the rest of New Zealand, used the ‘bubble’ strategy to prevent the potential spread of infection. The facilities aimed to operate bubbles, separating groups of residents from each other. Movement between units was minimised and they avoided outside contact in most instances.

The report, however, said that the makeup of bubbles created confusion in some facilities about who should be included or excluded. This appeared to lead to some inconsistent use of PPE by people entering some sites, potentially risking the health and safety of the residents and staff.

PPE practices varied across facilities, with the staff of one facility wearing masks and gloves at all times when around residents, while staff in other facilities wore PPE only when they were helping residents with personal tasks like dressing.

Plans and processes were in place for isolating residents with suspected or confirmed cases of COVID-19 from other residents.

Boshier said he is pleased that all the facilities focused on keeping residents in touch with their

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families. While many whānau weren’t able to visit their loved ones face-to-face due to visiting restrictions, they were able to communicate by other means including phone or video calls.

“Some facilities did exercise discretion in allowing some family members to visit dying relatives in palliative care. I was concerned to find that one facility’s default position was a blanket refusal,” said Boshier.

“All but the most independent of residents require assistance to make a complaint. I am concerned their ability to raise issues or concerns in private was reduced while the ‘no visitors’ policy was in place.”

Boshier said the Ombudsman has the role under a United Nations human rights convention to inspect certain designated places

where people are unable to leave at will. This includes privately run aged-care facilities. The Ombudsman’s inspection role was designated an essential service during the initial lockdown period in March-April.

“Residents in secure care are some of the most vulnerable in society. There is a need for an independent assessment of their treatment and conditions during lockdown when the extraordinary use of state power results in significantly reduced oversight and access,” he said.

The Chief Ombudsman made four recommendations across two facilities to improve practices and 21 suggestions for improvement across all six of the facilities inspected.

NEWS

SIGNIFICANT HOSPICE UPGRADE TO BEGIN IN 2021

Harbour Hospice will ‘break ground’ on its ambitious $20M building project at Shea Terrace, Takapuna in February 2021 with Rucon Construction & Property appointed to lead the construction team.

With expertise in high-value redevelopments and by harnessing expert thinking in healthcare projects, Rucon was successful in the competitive tender process with its focus on the methodology and highly considered approach which acknowledged and found solutions to minimise disruption to patient care and family support.

Time is critical for this project as the current Hospice in Shea Terrace, Takapuna will not meet future palliative care needs.

Demand across the Harbour Hospice region is expected to grow by 50 percent in the next 14 years, and 90 percent in the next 40 years. In addition, its Inpatient Unit needs to be reclad within two years or the ability to provide this vital service will be compromised. “We are already feeling the impact of this growth. Our need is urgent and we must act now,” Harbour Hospice Chief Executive, Jan Nichols said. “Our number one priority throughout the build process is to ensure minimal disruption to patient care, with all services able to continue as close to 100 percent as much as possible.” Rucon’s tender saw an innovative approach to ensure this happens, including framing and major assembly work taking place offsite and a construction period that was considerably shorter than we expected.

The complexity and significance of this project appealed to Rucon, with Director Dan Russek knowing too well the community impact of this work. His wife’s stepmother was cared for

by Hibiscus House in 2011 and they still talk about the level of care, describing it as “over and above in every way”. “This job not only requires immense planning but a deep level of sensitivity and understanding of the critical work of Hospice and what goes on within this special place. Some of those families will be experiencing moments they’ll never get back, so minimising noise and disturbance, along with delivering an exceptional future-proofed solution, is core to the success of this project,” Russek said.

Despite the challenges faced by the Covid-19 pandemic, project planning has not lost momentum. The construction will take place in three phases, each designed within strict timeframes to ensure the least possible impact to

From left - PROJECT DIRECTOR GRAEME BIRKHEAD, PROJECT MANAGER DOUG WHITCOMBE, JAN NICHOLS AND RUCON DIRECTOR DAN RUSSEK.

patients, families and Hospice staff. The project is expected to be complete in late 2022.

Rucon is the latest to join the skilled project team, many of which hold strong personal ties to the North Shore including Project Manager Doug Whitcombe, Graham White (White Associates) and Rachael Rush (Klein Architects) all of whom are local residents. Rucon was also responsible for building The Goodside in Smales Farm - a close neighbour of the Takapuna Hospice.

The impact of this project extends far and wide with significant benefits for patients and their families, Harbour Hospice inpatient and community doctors, nurses and support teams and the wider North Shore community.

There will be more patient rooms, improved facilities for families and carers, multi-use spaces, a state-of-the-art community centre and improved workspaces to name just a few, but this bold vision can only be achieved with community support. To date, early fundraising efforts have secured $4.6 million, almost half of the campaign target of $10 million. “We are continually humbled by the ongoing generosity of those who have gifted to this project so far, however, we need community backing to help us achieve our bold vision,” Nichols said.

The remaining $10 million is being contributed from its Development Foundation built up by the Hospice over past decades.

Despite this good progress, Harbour Hospice learnt in recent weeks that it was unsuccessful in its application to the Government’s shovel-ready infrastructure scheme. This would have given the project a significant leg up but Nichols reiterates that “we mustn’t lose focus and momentum on the important job at hand.”

AGEING POPULATION MARKET DRIVER FOR INCONTINENCE PRODUCTS The latest research studies on the Incontinence Pads Market shows that worldwide the adult incontinence market is set to gain momentum.

Incontinence pads are absorbent pads that help people manage incontinence and are widely used in the health-care sector as a precaution against urinary incontinence and work in the same way as other absorbent items like nappies.

The increasing prevalence of overactive bladder symptoms in older adults is boosting market demand.

Manufacturers are launching new products with features such as skinfriendly components, odour control, breathable technology and higher absorbency levels. The demand for incontinence products has in turn pushed the demand for incontinence undergarments and research into patient requirements is underpinning innovation to cater to this growing category.

New technologies are being implemented into new products with sensors and smart pads and undergarments to help prevent discomfort and accidental overflows.

All these factors are set to propel adult incontinence pad market growth in the coming years.

The market drivers are an increasing prevalence of chronic diseases and increasing ageing population with incontinence issues. The trends are for disposable products but there is an emerging awareness of the environmental impact with waste disposal which is the driver for some new innovation around the category.

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NEWS

TUNED LIGHTING HELPS NURSING HOME RESIDENTS GET BETTER SLEEP

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study led by researchers at the Brown University School of Public Health found that using tuned LED lighting cut in half the number of sleep disturbances among older residents in long-term care.

It’s a vicious cycle of fragmented sleep that can place residents at risk for poor health outcomes, including depression and increased frailty, said Rosa Baier, an associate professor of the practice in health services, policy and practice who directs the Centre for Long-Term Care Quality & Innovation at the Brown University School of Public Health.

But Baier and a team of colleagues identified an innovative way to cut in half the number of sleep disturbances experienced by residents in one California nursing home — and it didn’t involve prescribing sleeping pills. Instead, the facility installed interior lighting fixtures that change colour and intensity over the course of the day and night.

“I think it’s pretty novel,” Baier said of the tuned lighting solution, which mimics natural light occurring during a 24-hour day. “The technology continues to evolve, and so one of the reasons we wanted to study these lights was that there hadn’t been research done on this kind of lighting.”

Baier led a team of seven researchers who studied the use of tuned LED lighting at ACC Care Center, a 99-bed nursing home in Sacramento, California, participating in a pilot lighting installation by the Sacramento Municipal Utility District and the U.S. Department of Energy Pacific Northwest National Laboratory.

The team’s results, published in Seniors Housing and Care Journal established preliminary data that can be used as providers in the longterm care industry consider the adoption of tuned lighting in other facilities.

Prior research had found that nursing home residents likely receive too little light during the day and too much at night. So the researchers randomly assigned corridors where a total of 63 long-term care residents experienced either tuned or static lighting conditions for two months, then switched the corridors to the other lighting.

The tuned lighting brightened corridor lighting in the day and dimmed it during the night. The static condition mimicked the fluorescent lighting in place at the facility prior to installation of the tunable fixtures. The study spanned the period of December 2018 through March 2019.

Thirty-five of the 63 residents had been diagnosed with dementia, which is associated with conditions that include delusions, hallucinations, depression, agitation, anxiety, disinhibition, irritability and wandering. The mean age of residents in the study was 88.3 years old and 71 percent of them were women.

The study found that, on average, the residents experienced 3.6 nighttime sleep disturbances with static lighting compared to 1.8 with tuned lighting. Baier said the results weren’t wholly surprising given the research team hypothesized the intervention would have a positive effect on sleep.

“We do know that there is a relationship between exposure to natural light and circadian rhythm, and circadian rhythm is important for healthy sleep,” Baier said.

“It’s very reasonable to think that this might be a particular problem in this setting and

“We do know that there is a relationship between exposure to natural light and circadian rhythm, and circadian rhythm is important for healthy sleep,” Baier said.

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something that we could address through environmental practices.”

The study suggested that improving the sleep of even a few residents can have a positive effect on roommates and those in nearby rooms. Many of the residents in the study share rooms of two to as many as four people. Other research has demonstrated that the sleep habits of roommates can often determine whether a resident has a good night’s sleep or not.

Tuned lighting systems first appeared on the market in 2014. They are more expensive than static fixtures because they have more than one colour of LED chip inside, allowing for the mixing of warm and cool white. But the cost has decreased as sales volume has increased, according to study co-author Naomi Miller, a senior lighting research scientist at the Pacific Northwest National Laboratory in Portland, Oregon.

Nursing homes first turned to these systems primarily for their energy savings feature. But Baier and her colleagues consider them a low-risk intervention to improve sleep and one that the long-term care industry should strongly consider at a time when nursing homes are shifting staff time and resources to contend with the coronavirus pandemic.

“People are prone to focus on the negative aspects of nursing homes, but the majority of people who I’ve encountered are really caring individuals and are doing some very innovative practices,” Baier said. “This is an example of a facility that’s very engaged and very proactive.”

Our thanks to the authors; Baier’s co-authors included Brown researchers Ellen McCreedy, assistant professor of health services, policy and practice; Rebecca Uth, project coordinator for the Center for Long-Term Care Quality & Innovation; and Terrie Fox Wetle, professor of health services, policy and practice and founding dean of Brown’s School of Public Health. In addition to Miller, other co-authors include Eunice Noell-Waggoner, Scott Stringer David R. Gifford.

Funding was provided by the Jim H. McClung Lighting Research Foundation and the U.S. Department of Energy.

This story was authored by contributing writer Janine Weisman.

NEWS

SURVEY SHOWS 75% SAY CARE NEEDS NOT ALWAYS MET

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nly around one-quarter of the people living in a residential aged care facility or receiving a home care package feel that their care needs are always met, according to new surveys by the National Ageing Research Institute (NARI). The share of people with care needs at least ‘mostly’ met is 39.0 percent in residential care and 32.5 percent inhome care. Care needs are met only ‘sometimes’, ‘rarely’ or ‘never’ for 33.4 percent of people in residential care and 44.1 percent in-home care.

The share of people with care needs met ‘sometimes’, rarely’ or ‘never’ are even higher among people who use aged care respite services.

The surveys were undertaken by the NARI for the Royal Commission into Aged Care Quality and Safety. The findings are presented in Research Paper 13 – Inside the system: aged care residents’ perspectives and Research Paper 14 – Inside the system: home and respite care clients› perspectives.

In the surveys, people identified concerns across many areas of their aged care. Aged care facility residents are most commonly concerned about staffing, which includes lack of staff, call bells not being answered, high rates of staff turnover, inadequate training, and agency staff not knowing the resident or their needs. The most common area of concern for people receiving a home care package is finance and administration, which includes lack of value-for-money, fee transparency, service coordination and rostering.

NARI’s reports say many of the concerns that people have about their aged care are not raised as an official complaint or even informally because they do not think anything will change, the concerns are seen as too minor, they do not want to be a nuisance, or they are not sure who to report to. Of the concerns that are raised officially, less than one percent are raised with the Aged Care Quality and Safety Commission, and less than half are resolved to the satisfaction of the care recipient. The authors note that the survey results provide a benchmark that can be used to monitor the progress of aged care reforms over time and ensure public awareness is maintained.

The research paper was prepared for the information of the Royal Commission (Australia) and the public. Any views expressed in it are not necessarily the views of the Commissioners.

To read the Royal Commission’s research papers, please click publications page.

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NEWS

FROM LEFT TO RIGHT: Carol Lee, Regional Clinical Manager; Tanya Bish, Metlifecare Clinical Director; Helen Cohen, Care Services Manager; Laurelin Okan, Business Development Manager.

New Zealand Nurse of the Year After 50 years of nursing, Helen Cohen is named the New Zealand Nurse of the Year 2020 by Geneva Staffing.

“It’s still my passion even after all these years. I go home with my hand on heart knowing that I’ve done the best I can do. I love making a difference,” said Cohen.

The inaugural award by Geneva Staffing, New Zealand’s trusted experts in Temporary and Permanent Health staffing, recognises the dedication of nurses and midwives across the country during this challenging year.

The award also commemorates the 200th birth year of Florence Nightingale, the founder of modern nursing, and the World Health Organisation’s International Year of the Nurse and the Midwife.

Over her extensive 50-year career, Cohen has supported countless people from all walks of life.

“It’s not all about putting on bandages or taking blood pressure; it’s about listening and understanding people. Everybody is different,” says Helen.

Cohen has been Care Services Manager at Metlifecare’s

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Hillsborough Heights Village for the past five years. Her colleagues secretly nominated her, so it was a complete surprise to her when she won.

Metlifecare Clinical Director, Tanya Bish, said, “We are proud and fortunate to work with many amazing nurses. While Helen is no exception, I would describe her as exceptional. As we grapple with adapting to the new normal, nurses like Helen have continued to be there for not only our residents but also her nursing colleagues. Even I’ve been a recipient of her kindness.”

Cohen’s winning nomination, read. “For Helen, nursing is about ensuring everyone’s voice is heard, no matter what. She would say she’s just doing her job. My words only scratch the surface of what she brings to this village, the residents, their families, the professionals associated with us, and staff.”

Chief Executive of Geneva Healthcare, Veronica Manion, also offered her congratulations to Cohen.

“She has had a profound impact on everyone whose lives she touches, not only because of her work but the immeasurable care she puts behind it. I started my career as a nurse, so I’ve experienced first-hand the extraordinary effort Nurses and Midwives give to their jobs.”

Cohen offers her advice to aspiring nurses.

“Be an active listener and never stop learning.

We never know what’s happening in other people’s lives, so see what difference you can make and make that the best journey it can be,” said Cohen.

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NEWS

A place to be you

This month Metlifecare launched a new brand campaign marking the start of a fresh era of advertising for Metlifecare.

A new way of communicating what’s truly unique about the business and celebrating the vibrant villages and extraordinary residents.

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hen it came time for a new feel for advertising, who better to talk to than current and future residents about how they wanted their home and lifestyle to be depicted?

Metlifecare undertook research in Auckland and the Bay of Plenty with retirees, current and future residents and their families. One of the learnings was that the standard retirement village images of ‘snowy-haired grandmas smiling’ didn’t cut it with this crowd.

What the Metlifecare team did hear was that 70 is the new 60 and retirees don’t feel old just because they’ve reached retirement age. The focus groups feedback was that they wanted to see something to break the mould.

So what’s new for Metlifecare?

“A place to be you” is the new brand platform. It represents what future residents and their families feel is essential when considering their later years.

The freedom to be who they are, retaining their independence and dignity, to live life the way they choose. The brand platform -a place to be you - sums up the philosophy of these unique villages - where every village has their own Residents Committee and create their own activities schedule, so everyone can find a place that’s the perfect fit.

It also reflects Metlifecare’s approach to village design and development – no two Metlifecare villages are the same. While they are all part of one extended family, each

village community is unique from the next.

Metlifecare villages are full of people living life to the full: each with their likes, hobbies, and personalities. So, inspired by the village staff and residents, a new illustrated Metlifecare abounding with characters has been created.

One that perfectly embodies the colourful mix of resident personalities at any Melifecare village. The characters are all based on real-life staff and residents.

Recognise anyone you know?

This new illustrative style was favoured by the research groups as it stood out among the clutter of the usual retirement village marketing. The use of illustrations allows the marketing

to be more colourful, abstract, playful and features a broader range of characters and scenes than photography. A new animated television commercial went live in October, along with a competition for residents to celebrate the new campaign.

Last month they all received a gift to mark the launch and inside one lucky recipient will receive a golden ticket, a prize of a $100 Prezzy card.

Metlifecare’s magazine is also having a makeover and residents have the opportunity to suggest a new title, so watch this space for the reveal.

November/December 2020

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AgedCare

Reflecting The Interests Of The Residents Our newest aged care hero is the lovely Trish Tilbury from Summerset by the Ranges in Levin.

Tilbury works primarily in the Memory Care Centre within the retirement village, which is designed for those who live with dementia.

Trish Tilbury

DIVERSIONAL THERAPIST Summerset by the Ranges Levin

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Tilbury is a Diversional Therapist, designing and implementing activity programmes that enhance the wellbeing of Summerset’s residents.

Each month, she designs and organises activities that are focused on challenging the physical and cognitive abilities of the residents, while supporting their individual, spiritual and cultural needs.

Along with this, Tilbury is very involved in building relationships with both the residents at Summerset, as well as the resident’s families. Whether you are a resident or a friend or family member of a resident, Tilbury and her team strive to provide the best all-round care for everyone.

“It’s not about cramming as many activities as possible into a day but trying to reflect the interests that residents have,” said Tilbury.

“We encourage family members to share in lunchtime meals, and family BBQ’s over the summer months. These are extremely popular and hugely supported by the care staff.”

Prior to her role at Summerset, Tilbury had the unique opportunity to have her mother living with her who had Alzheimer’s. Tilbury had first firsthand experience with Alzheimer’s through her mother.

“This experience prompted me to apply for the role of Diversional Therapist when one was available.”

Every day is different; it can be equally challenging and rewarding at the same time.

“In a day, you can feel a full range of emotions, from sadness to incredible joy!”

Tilbury is grateful for the help of her team. She would have found it hard to succeed in her role if she did not have the support of her fantastic team.

“When I first started in this role, the staff in the Memory Care Centre helped me find my feet and encouraged my efforts. Their critique helped me develop my own style.”

She feels extremely privileged to be a part of such an excellent team at Summerset and to be able to be an impactful part of the lives of these incredible residents.

HEROES

Nurse keen to share aged care knowledge Registered Nurse Gloria Petrie always wanted to be a nurse since the age of four, when she broke her arm and spent three weeks in Waikato Hospital. She still remembers that hospital stay and the fantastic care she received.

Gloria Petrie

CLINICAL MANAGER Bupa Eventhorpe Care Home Hamilton East

After taking every health-related paper at school, she moved quickly into studying, completing the Wintec three year nursing degree.

As a new grad, Petrie started work at Bupa Eventhorpe Care Home in Hamilton East, where she has been for the past 14 years.

“Aged care was never my thing.

I thought I was going to go into surgical or children’s care. But I got a job here and fell in love with it,” said Petrie.

She recalls a time where a resident, who was gender diverse, had no family to call and was passing away.

Petrie said she felt compelled to stay with the resident long after her shift had finished.

“I remember staying on for hours, just holding the resident’s hand. We both spoke about the challenges faced when growing up, that was hard.”

The 36-year old says she loves how the smallest interactions or gestures can have such a positive impact on residents. The Hamiltonian is also determined to change the perception of aged care with the young nursing students who come through her care home.

“When I was a student, I thought aged care would be boring. I didn’t realise how much is involved, you’re the nurse, and you’re making the decisions. I tell the students you’ll get out what you put in.”

Becoming the Unit Coordinator a year ago has meant Petrie has now stepped up again into the temporary Clinical Manager role. She relishes the opportunity to teach others and care for residents.

November/December 2020

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AgedCare

Making Every Day Fun Ravinder Kaur, a lovely health care assistant from Radius Waipuna joins our aged care heroes.

Kaur takes part in all the ADL (activities of daily living) assisting with residents. From care, meals, to social activities and outings.

She also plans distraction and interaction therapy with the residents as puzzle games to make every day more fun!

“I love the elderly residents, I love to help them participate and engage in things they want to do,” explained Kaur.

Kaur helps residents solve problems while always being a

Ravinder Kaur

HEALTH CARE ASSISTANT Radius Waipuna Auckland

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listening ear for stories. It is a large part of what she does, and she loves it. Seeing her residents happy every day and happy to have her care for them is the highlight of her day.

Kaur’s grandmother, who brought her up, passed away from cancer. Joining health care helped her through her mourning as she cared for the elderly the same way she would have continued to care for her grandmother – and elderly love is just so special.

“She would be so proud of me.”

Kaur’s grandmother often reminded her to always help others whenever she could thus, Kaur is always reminded of her lovely grandmother as she cares for others at Radius Waipuna.

“Training is very rewarding, especially when you have passion for what you’re doing. You can blend together what you learn and what you’re actually doing, to do a better job.”

T U K A I R A I N I B O G I , CA R EG I V E R LANSDOWNE PARK LIFESTYLE VILLAGE

Support workers completing Careerforce training programmes gain the skills needed to achieve nationally recognised health and wellbeing qualifications.

Careerforce is the Industry Training Organisation (ITO) for the aged care sector, supporting employers to deliver workplace-based training.

free enrolment

Contact us about in our health and wellbeing programmes for aged care! careerforce.org.nz/aged-care info@careerforce.org.nz 0800 277 486

WHO'S WHO @ CONFERENCE

Aged Care in a Pandemic World This year’s NZACA annual conference and Trade Exhibition will be held at the TSB Arena, Shed 6 in Wellington over two days, Tuesday 17 and Wednesday 18 November.

The NZACA conference theme is Aged Care in a Pandemic World with a focus on COVID-19 offering members and the wider sector the chance to regroup, debrief, and share learnings on insights during the COVID-19 pandemic.

This year’s two-day conference will explore what that future may look like. Keynote speakers will discuss how New Zealand eliminated COVID-19, what kind of leadership was needed and what the future economy may look like.

The workshop sessions on Day 1 and Day 2 will explore what was learned, how the sector adapted, and how to be best prepared to respond to any outbreaks. The annual awards will be held on the evening of the first day. Master of Ceremonies is Rawdon Christie and keynote speakers include Professor Michael Baker, Shamubeel Eaqub and Dr Julie Gerrard, the Prime Minister’s Chief Science Advisor.

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WHO'S WHO @ CONFERENCE

Since 1868 Otago Furniture has been manufacturing quality furniture in Dunedin. So they know a bit about age.

For over 150 years, they have been consistently producing highquality furniture for all sectors.

The aged care range is sustainably sourced and rigorously tested to ensure that residents safety is given the same priority as comfort.

The product range includes furniture for lounges, dining, bedrooms, as well as occasional and larger pieces such as credenzas, sideboards, tea and dessert trolleys and more.

Their craftsmen and inhouse design teams are more than

happy to work with you to ensure the furniture you choose is fit for purpose.

With a vast range of stains and access to an extensive catalogue of fabrics, Otago Furniture can customise to any space.

Check out the website, but if you cannot find what you need, then the team are more than happy to offer solutions.

For more information contact us on +64 3 455 6050; email info@otagofurniture.co.nz; or visit www.otagofurniture.co.nz

Datacom’s purpose is to help customers and communities navigate the complexity of this ever-changing world we live in, by connecting people and technology, and solving their greatest challenges.

With more than 50 years’ experience in technology and delivering frontline services, including payroll solutions, Datacom have grown to be one of Australasia’s leading locally owned companies.

Payroll solutions that support any business no matter the size.

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Offering the option to manage your own payroll function or outsourcing through Datacom Bureau services.

True Cloud solutions so you never have to worry about managing hardware or software upgrades.

Contact Information: MATT SLATTER | E: Matt.Slatter@datacom.co.nz M: +64 21 638613

WHO'S WHO @ CONFERENCE

For over 40 years, BL Stringer has specialised in supplying quality products and service to providers in the aged care sector in New Zealand.

As established market leaders, the team bring to the sector fantastic value, exceptional service, product knowledge and an extensive product range.

They have the experience to help you find the products that best fit your needs. As a preferred supplier to over 90 percent of rest homes, they are a one-stop shop for continence, gloves, paper, linen, apparel, pressure care, fall prevention and wound care.

Check out the Alerta Pressure Care/Fall prevention ranges Stand 65 at the NZACA Conference.

on

Contact the experts in Aged Care | P: 0800 807126 | www.blstringer.co.nz

Research shows that there is a clear connection between mobility and people’s physical and mental well-being. The human body is clearly made to move.

Arjo believe that empowering movement within healthcare environments is essential to quality care. As leading experts in this field, the mission is to support people with the right environment, skills and equipment for empowering movement.

With over 60 years close collaboration with healthcare professionals Arjo have a unique understanding for everyday challenges. Providing products and solutions to ensure ergonomic patient handling, hygiene, disinfection, diagnostics, and the effective prevention of pressure injuries and venous thromboembolism – and help professionals across care environments to provide good, safe and dignified care.

Arjo are the mobility outcome partner of choice.

JACKIE BARNES mob: 021 642 975 email: Jackie.barnes@arjo.com stand number 17/18

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WHO'S WHO @ CONFERENCE

HELPING THE WHOLE FAMILY STAY IN TOUCH

Kitcal is a specially designed tablet that helps the senior generation stay socially connected to their whanau and friends. Kitcal gives back direct personal communication to seniors living in care and reduces social isolation for those still living independently.

Essential elements have been incorporated such as messages, photos, vidoes and its easy to request voice and video calls, all while keeping the tablet simple and easy to use.

A handy check-in feature gives peace of mind and Kitcal tablets also come with a calendar that can be remote-managed by family. The tablet connects with family members via a free Companion app. “The key is Kitcal’s simplicity,” said founder Julie Caldwell.

“We worked with experts to ensure we were using the right fonts, colours and symbols for senior family members.” Kitcal has a large screen so it’s easy to read and replies use pre-set emojis instead of a keyboard.

STAND 62 Kalandra is New Zealand’s only Government-approved and funded training provider specialising in health care for older people. Kalandra was established in 2016 by Chief Executive Dr Christine Clark to address the deficit in Health Care Assistant capability.

“We specifically wanted to make Kitcal ready to use straight out of the box,” said Caldwell.

“The monthly subscription comes with 2GB or 5GB of data and a pre-installed SIM card, so there’s no need to set up a Wi-Fi account or modem.” Designed and developed in New Zealand, Kitcal is suitable for seniors unable to use a mobile phone, iPad or other traditional tablet.

Complete with timber stands and handy magnetic charging connections, Kitcal has answered all of the needs of senior users, putting loved ones’ minds at rest.

For more information visit www.kitcal.nz and be sure to catch up with the Kitcal team on their stand or call 0800 437 696.

In a world dominated by an ageing society, the demand for the provision of care that older people expect and deserve is rapidly outstripping current support staff numbers and abilities.

Kalandra’s purpose is to meet that demand and, by extending Health Care Assistant knowledge and skills, to optimise the standard of care received by aged people in New Zealand and internationally.

Built on a value system that holds caring, respect and knowledge at its core Kalandra provide leadership in health care support by collaborating with stakeholders to identify training needs. Actively developing and sharing innovation and high-quality training programmes that demonstrate best practice across the sector.

Programme content aligned to the latest international standards and designed to improve the quality, range and delivery of care offered to the older person. All the Health Care Assistant training programmes are NZQA approved and include Healthcare (aged), Dementia Care, Palliative Support, Mental Health and Addictions.

Holistic care does not diminish with age Kalandra recognises this and offers a suite of short course programmes designed to improve the daily experience of older people. Kalandra also has short courses in Specialist Clinical Topics and Complementary Health Therapies.

Come and chat to Lianne Saunders on stand 62 or email training@ kalandra.ac.nz for more information.

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WHO'S WHO @ CONFERENCE

Worchem is New Zealand’s first and only company dedicated to supplying disinfectant tablets. With a mission to streamline access to top-quality antimicrobial technology to all New Zealand businesses, making the country safer, healthier and more productive.

The main product Clinisan is a tablet form of disinfectant. Clinisan disinfectant tablets are designed for hospitals, laboratories, retirement homes and villages and other clinics.

It is resistant against inactivation by inorganic matters, therefore strongly recommended for the treatment of blood and body fluid spills. As it is in tablet form, this allows easy, safe and accurate dilution, while also reducing the risk of spilling and splashing of dangerous chemicals.

Based in the Waikato, Worchem is proud to be 100% New Zealandowned and operated by Chemical Engineer, Mitchell Graham.

Contact: Mitchell Graham M: 0276352103 mitchell@worchem.co.nz

OWNED 24Aged Plus Mag NZ Dermalux STL hp100ad Oct20 210x155mm.indd %

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WHO'S WHO @ CONFERENCE

The BrainTrainerPlus is a recreative portal designed to stimulate cognitive activities and memories for the aged through the power of games.

Created in The Netherlands in 2008, introduced to Australia in 2013, the BrainTrainerPlus is coming to New Zealand.

Aged Care facilities who use the BrainTrainerPlus are unanimously enthusiastic about the fun that it contributes to the atmosphere in the facility and the influence it has on the welfare of residents. It encourages interaction, cognitive action and entertainment via the many puzzles, games and quizzes.

A demonstration machine will be at trestle table C at the NZACA conference or for further information visit www.btplus.co.nz or contact simone@btplus.co.nz

Setup Fever Scanning Cameras

for FREE! Help keep your residents, staff and visitors safe.

Contact AVO New Zealand and ask about a free, no obligation, 7 day trial today. www.avo.co.nz

0800 485 990 AVO ThermaCheck ad 210x155.indd 1

29/10/20 November/December 2020 2:36 PM 25

WHO'S WHO @ CONFERENCE

ANTHONY HARPER

Anthony Harper is an award-winning, internationally ranked, national law firm.

Offering help and advice to New Zealand and international clients for more than 150 years.

Michelle Burke and Jenny Baldwin head the Retirement Village and Aged Care practice - one of the largest and most successful in the country. Proud to be able to solve the most complex of problems for clients, whilst fostering an inclusive work environment and enhancing local communities.

The Retirement Villages and Aged Care team have over 25 years’ experience and provide support to the sector in registering villages, preparing ORA documentation (including for Care Suites), compliance and regulatory issues, operational matters, complaints and disputes, and RV resident settlements.

Working closely with other specialists in the firm to also assist clients with mergers, acquisitions and joint ventures, property transactions, financing, employment, and health and safety. Clients benefit from the team’s depth of understanding, contacts, connections and credibility within the sector.

Anthony Harper is proud of its difference. Innovative, progressive and pragmatic and the new website platform – villageinfonet symbolises

MICHELLE BURK

JENNY BALDWIN

manage their business, provides real time settlement details, comprehensive resident data records, storage of resident documents information and the ability to run reporting.

MICHELLE BURKE | Partner Retirement Villages

E: michelle.burke@ah.co.nz T: 09 356 2626 JENNY BALDWIN | Partner Retirement Villages E: jenny.baldwin@ah.co.nz T: 09 356 2628 www.anthonyharper.co.nz

FOR MORE INFORMATION, WATCH THIS VIDEO.

this drive. This platform allows retirement village operators to

Service and support of commercial kitchen equipment and warewashing equipment

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Rollex Group’s aim is to bring innovative, category leading products to the New Zealand market, supplying an international range of products.

Established in 1990, Rollex Group supply a comprehensive range of equipment from leading European manufacturers to the food, supermarket, aged care and commercial markets including food preparation, slicing equipment, 100% OWNED

commercial and bakery ovens, dishwashers, cleaning and disinfection technology, wrapping and meal packaging solutions.

A feature on display at Stand 37 is the Topic 20 bedpan washer which complies with the required hygiene standard AS/NZS 4187:2014 > ISO 15883 for cleaning and disinfection. The Topic 20 is a smart compact bedpan washer; with a one step operation, a foot

pedal for easy opening, and sensor touch operation. This unit delivers on hygiene, the top priority for occupational safety.

Rollex Group is 100% Kiwi owned and operated business.

Contact – Mark Wylie 0800 249 3722 rollex@rollexgroup.com Stand - 37

WHO'S WHO @ CONFERENCE

Medcall Health Personnel provides 24/7 temporary and permanent staffing to the healthcare sector throughout New Zealand, with a specialist team focused on and dedicated to the aged care sector.

With five branches around the country, Medcall has a dedicated, experienced team recruiting and coordinating short term and contract assignments for Caregivers and Registered Nurses to help with staffing shortfalls.

Medcall also provide assistance with Permanent recruitment and contract management services for: • Registered Nurses (including international) • Clinical Managers • Care Home Managers • Village Managers

• Operations Managers • Quality and Regional Clinical Managers

An extension of the Medcall brand, Medvacc is proud to offer full vaccination services to clients and staff.

To find out more about how

Medcall can help with your staffing needs, visit the Medcall Team at Stand 1, by the coffee machine.

Email query@medcall.co.nz or speak with Jessie at the stand or call 0800 314 314 and speak to the local Regional Manager (anyone in the team can connect you).

With the scale, expertise and resources to deliver across a diverse range of project types and sizes and trusted networks and local knowledge benefitting even the smallest projects.

Working every day to provide spaces that are exciting, memorable,

functional and enduring.

Team Architects Limited Critical thinking | intelligent design Team Architects is an innovative design collective of nine studios around New Zealand.

With a passion for creating unique solutions that meet client project goals, constraints and expectations.

Warwick Bell M: 021 966862 E: warwick.bell@teamarchitects. co.nz and Jane Kelly M: 021756067 E: jane.kelly@ teamarchitects.co.nz w: www.teamarchitects.co.nz

PROUD SPONSOR OF PLENARY SPEAKER: Dr Juliet Gerrard, Prime Minister’s Chief Science Advisor How Science Leads to Policy in a Pandemic November/December 2020

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WHO'S WHO @ CONFERENCE

For 25 years, Nitrogenx has been dedicated to creating customer-focused solutions for clients by offering a combination of Healthcare & Hazardous waste disposal combined with Medical Gases, Equipment and Confidential Document Disposal.

Nitrogenx is a creative one-stopshop solution for; Medical, Dental, Aged Care, Specialists, Education, and other Healthcare professionals.

With one company, one invoice, one service delivery, clients can combine services eliminating the need to engage multiple suppliers.

Reducing the carbon footprint and saving on processing and administration costs with digital contact tracing in real time.

Nitrogenx offers a door-todoor delivery service throughout Auckland, Hamilton, Waikato, Tauranga and Bay of Plenty. The majority of Nitrogenx equipment for Medical Oxygen and Liquid Nitrogen can be shipped throughout New Zealand.

For more information contact: Rouzelle Coetzee M: 027 394 8128 – E: rouzelle.c@nitrogenx.co.nz Stand 43

Jackson Van Interiors are proud to offer a range of practical professional van fit-out solutions through the range of commercial, transport, and mobility.

With expertise from over 30 years of tailored craftsmanship using both imported and locally made equipment, staffed by a qualified, knowledgeable and creative team who carry out their work with attention to detail and excellent customer service.

Employing 25 staff and situated in a factory covering 22000sq feet, there is the capacity to work on 100 vehicles each month to individual specifications. Jackson Van Interiors are proud to sponsor the Build & Grown Environment Award 2020.

Contact Ph: 0800274427 or Email: info@jel.co.nz www.jel.co.nz

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The way back to good health

is through the stomach.

Good food is essential for the recovery of patients and is easier to implement than you think.

Meet the intelligent iCombi Pro which takes the hard work off your hands, thinks alongside you and consistently produces the desired results. Vitamins, taste and colour all have a chance to reach the patient.

iCombi Pro. The new standard. rational-online.com

WHO'S WHO @ CONFERENCE

If they say you can’t, we’ll show you how you can! Tellen is a leading specialist in radio and wireless technology and communication systems and has maintained a fruitful and reliable relationship with health care clients.

They have also taken Paging Technology into other industries.

Companies such as Fonterra, Honeywell, Power Utilities, Water Utilities, Gen-I and NZ Corrections, to name a few, are key clients of Tellen Systems.

Tellen is proud to hold the leading technology brands and methods at their fingertips. Currently, working alongside the leading forces in Hospitality and Wellbeing, Security and Safety.

As the face and support of Girbau technology-driven laundry equipment which is rated globally amongst the top three manufacturers, these diverse offerings fuse with the smartness that drives these machines.

When you are looking for: • Radio and Wireless Communication Systems and Solutions • Nurse Call Solutions • GPS Technology and Satellite Solutions

• Asset Management Solutions • RFID Solutions • Mobile Messaging and Duress Infrastructure Solutions CALL TELLEN. At Tellen the motto is “ If they

say you can’t, we’ll show you how you can!”.

Contact: Malcolm Briggs, Director 027 486 3548 Shane Rogers, General Manager 021 77 37 55 www.tellen.co.nz

EBOS Healthcare AT EBOS HEALTHCARE WE UNDERSTAND THE IMPORTANCE OF OFFERING A QUALITY SUPPLY SOLUTION COVERING THE CONTINENCE, WOUND CARE, NUTRITION, HAND HYGIENE, INFECTION PREVENTION, PAPER AND MEDICAL CONSUMABLE CATEGORIES. GOING THE EXTRA MILE, FANTASTIC PRODUCT SUPPORT AND SERVICE MAKES PARTNERING WITH EBOS HEALTHCARE A GREAT EXPERIENCE. DON’T JUST ASK US, ASK OUR CUSTOMERS THEY’LL CHAT WITH YOU ABOUT THEIR OVERALL CUSTOMER EXPERIENCE WITH THE PROFESSIONAL EBOS TEAM.

Our 10,000 plus product portfolio assures you we have what it takes to manage your needs.

The business focuses on what our customers are looking for in a total supply package such as educational support and guidance tools, reporting around products and their usage, together with providing product management systems.

We look to manage the complete supply chain process giving our customers the confidence needed in a supply partner across core product spend areas. Getting alongside our customers and focusing on their needs, wants, and desires is a priority for the EBOS Team.

Their passion and drive to give first class service and support is the underlying key of the EBOS Healthcare business.

For more information visit www.ebosonline.co.nz Email jmatthews@ebos.co.nz Call 0800 18 17 16

• Attends are a leading provider of continence care products worldwide.

• Attends offer a full range of products for all levels and types of incontinence.

• The products are designed to provide leakage protection, skin dryness, discretion and improved skin health.

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E S S E N T I A L T O H E A LT H

Plugging The Gaps In Infection Control PPE STATIONS FOR AGED CARE Clip on Sign NOW AVAILABLE

FITS ALL STANDARD PPE PACKAGING Product Code: SMATT-WCS2 W:39.5cm, H:86cm, D:15cm Fixing Points : 6

MINI VERSION Product Code: SMATT-WCS3 W:41.1cm, H:58.5cm, D:15cm

All our PPE Organisers are multi function and can be Wall Mount, Door Hung or clip to our Mobile Station

THE MOBILE PPE STATION The Mobile PPE Consumable station is a bespoke universal stand for use with our PPE consumable organisers. The Mobile PPE Consumable Stand is adjustable to take either our Mini or Small PPE Consumable organisers. The stable base with lockable wheels allows for easy transport between stations. Options include clip on double sided warning sign & more.

IMPROVES YOUR STAFF’S COMPLIANCE AND LESS WASTAGE • High Quality® • Meets infection control guidelines • Built for HealthCare environment • No flat surfaces • Durable wipe clean coating • Pre Treated Rust Prevention.

• Hospital & Clinically Designed • Fixed or Door Hang • Can be used on Mobile Stand Option

E: info@sterrimatt.com | T: 07 808 3052 © 2019 Sterri-Matt PPE Organisers & Accessories are registered and copyright designs of Sterri-Matt Pty Ltd.

LOOK FOR

e iv rt po up S d an ed on hi us C , le ab rt fo C om LOUNGE CHAIRS

L

ounge chairs were invented by Charles and Ray Eames back in the 1950s. The Eames Lounge Chair and Ottoman made from plywood and leather were first released by the Herman Miller furniture company.

Now, the design of the lounge chair has evolved and broadened; however, the concept has not changed. A lounge chair continues to be a piece of furniture that invites relaxation.

Residents of care homes, hospitals, hospices and villages are likely to spend the majority of their time in the lounge. Therefore comfort is an important consideration here.

If a chair is hard or rigid, the added pressure can reduce the blood supply to the skin. With the elderly, mostly because of decreased muscle mass, this prolonged pressure can cause the skin to break down and form a sore.

Styles that can distribute the overall pressure more evenly to prevent pressure sores being an issue is important for those who are immobile for long periods.

With COVID-19 came much angst over furniture, those operators who had the luxury of moveable seating benefited when social distancing rules encouraged the rearrangement of furniture spacing.

COROMANDEL LOUNGER Design Concepts

The Coromandel Lounger by Design Concepts is supported by a matte white frame with a sleek stripe design on the chair itself. With a lumbar or neck pillow and hidden wheels for easy transport, this is the perfect chair to relax and soak in the sun on. Featuring quick-dry foam, it’s also the ideal accessory to an outdoor pool.

For more information visit, www.designconcepts.co.nz.

ELYSE VELVET ARMCHAIR IN FOREST Target Furniture

The Elyse armchair by Target Furniture is the definition of affordable luxury. In a gorgeously luxe dark green, this chair features deep tufting with classic button finishing. The quality velvet fabric and silver finish stud detailing are bound to make a statement in any room. Pair it with the matching ottoman, and it is the perfect spot to wind down in with your favourite cup of tea.

For more information visit, www.targetfurniture.co.nz.

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JETSON ARMCHAIR

SILVERTON CHAIR

The Jetson Armchair is retro and futuristic at the same time; it is inspired by the 1950s “Lady Chair” designed by Marco Zanuso. The deep seat will make you feel like you are sitting in the chair, rather than on. Finished with sleek matte metal legs with brass feet and clear stoppers.

For over 150 years, Otago Furniture has been manufacturing quality furniture pieces in Dunedin. The Silverton Chair is a no-brainer funky addition to any space. With its quirky and bold lime-yellow accent colour throughout the repeated triangle pattern, it is sure to brighten up any room.

Lounge and Living

For more information, visit www.loungeandliving.co.nz.

Otago Furniture

For more information, visit www.otagofurniture.co.nz.

WOVEN RATTAN AND CANE CHAIR Green With Envy

Ideal for bedrooms or living spaces, this natural lounge chair has a woven cane seat and back with rattan side and back panels. Handmade with nontreated materials.

For more information, visit www.greenwithenvy.co.nz.

TARGET FURNITURE Rocker

THE DON LOUNGE CHAIR

The Rocker chair by Target Furniture is a modern take on the classic rocking chair. Rock away nervous energy or simply perch yourself on the Rocker while you read your daily paper. The Rocker features a sculpted padded seat, headrest, and stylish metal legs on a timber rocker.

Relax and unwind in the Don Lounge Chair by Hunter Furniture. Quality comfort is what describes this piece, propped on a convenient swivel base with a variety of fabric or leather covering options available, choose a colour and texture that best suits the room.

For more information, visit www.targetfurniture.co.nz.

Hunter Furniture

For more information, visit www.furniture.co.nz.

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TAKE A

W

ith the unique needs of the various environments within aged care, consideration of comfort and practicality go hand in hand in the choices around dining chairs.

Incorporating a versatile aesthetic along with functionality while considering durability are all essential factors when refurbishing dining spaces. Good chair to table height ratios that allow an older adult to enter and exit the seat with ease while leaving room for walking aids.

Space considerations where the dining space doesn’t allow for some styles along with durable stain resistant, flame retardant and anti-microbial fabric finishes are also important.

The ability to quickly clean and sanitise has become the new normal. Making sure that tables, chairs, and booth seating can be easily wiped down and sanitised are the ideal choice. If fabric furniture is selected, then it must be stain-resistant and colourfast.

BIG SAVE FURNITURE

Clyde

Slim-lined and elegant the Clyde Dining Chair looks sharp. All in one colour around the dining table or with six colour options you can mix up for an eclectic look.

t a e S

For more information, visit www.bigsavefurniture.co.nz.

ARCHER HOSPITALITY Bloom Chair

The Bloom Chair is available in a range of colours to suit any decor for both indoor and outdoor use. Stack together for space-saving when required.

For more information, visit www.archerhospitality.co.nz.

NOOD

Pierrot Dining Chair New Objects Of Desire are well known for their modern collection of furniture pieces. Every piece is unique and inviting. The Pierrot Dining Chair by nood is a great example of a dining staple that is functional, supportive, comfortable and stylish. A gorgeous piece that will elevate any space.

For more information, visit www.nood.co.nz.

FREEDOM FURNITURE Raffles Dining Chair

A classic dining chair is given a modern twist with hand-woven rattan detailing combined with a solid timber frame that highlights its naturally occurring variations. Perfect for dining spaces.

For more information, visit www.freedomfurniture.co.nz.

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t

HUNTER FURNITURE Lanna Dining Chair

The striking Lanna Dining Chair from Square Roots features a minimalist ebonised oak frame and is finished in grey linen.

For more information, visit www.hunterfurniture.co.nz.

CINTESI

Charles Chair - Natural Timeless simplicity and exquisite craftsmanship make the Charles dining chair an exceptional choice. A beautifully scalloped solid timber seat acts as a datum for its gently splayed legs and backrest.

For more information, www.visit cintesi.co.nz.

ACORN FURNITURE

The Felix Arm Chair

STATEMENT ID

The Felix armchair is a modern upmarket version of a traditional dining chair. With a sleek tapered frame and plush upholstery, the Felix is perfect for any dining space.

No 14

This minimalist and highly elaborate chair is a re-design of the classic model No. 14. The designer divided its six pieces by two, and the 002 emerged – a chair made from only three pieces. Two of them – the manually processed bends – are identical and form legs, backrest and armrests all in one.

For more information, visit www.acornfurniture.co.nz.

For more information, visit www.statementid.co.nz.

JARDIN The Costa

The perfect combination of elegance and comfort. The Costa chair, which combines a tubular aluminium frame and an OTF seat, is easy to stack and extraordinarily light.

For more information, visit www.jardin.co.nz.

TITAN FURNITURE Akami NA chair

The Akami NA chair has a specially designed technopolymer shell which is supported by four sturdy legs, making this chair easy to stack.

For more information, visit www.titanfurniture.co.nz.

November/December 2020

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P R O D U C T W AT C H

ARK’S STRAW CLIP

ARK’s Straw Clip helps manage difficult situations by holding the straw securely to the cup. No more “chasing” the straw around. The Straw Clips are compatible with most regular drinking straws (straws that are about .25” in diameter).

Made in the USA, no BPA, PVC, lead, phthalates, or latex.

HEALTHY DIGESTIVE SYSTEM PROMOTES THE GROWTH OF GOOD BACTERIA

pure delish are excited to introduce their two delicious new digestive health focused granola’s, Kiwifruit Crunch Grain-ola and Black Doris Plum Grainola. Good digestive health is important, as 70% of our immune system lives in our guts. As we age so do our gut microbes, when we are younger we have more healthier microbes, as we get older our microbes age too and we can end up with more inflammatory microbes.

These older microbiomes are not as good at processing fibres and short-chain fatty acids (which are the main component of a healthy gut). Because your body needs nutrients from what you eat, to work properly and stay healthy. Your digestive system breaks the down nutrition from the food you eat into parts small enough for your body to absorb and use for energy, growth and cell repair!

Having a healthy digestive system promotes the growth of good bacteria in your gut. Good bacteria can help soothe inflammation or discomfort caused by allergies, medications and other day-today stresses on your body. pure delish’s two new digestive health cereals offer plant based calcium, fibre and pre and

pro biotics to help support your digestive enzymes and overall digestive health.

In addition to the digestive health cereals, pure delish have also released two high protein and two low carb granola’s in delicious flavours like ‘peach, pecan & vanilla’, ‘wild berry & hemp’ and ‘pineapple & macadamia’. All six new granola’s are gluten, dairy and egg free along with being packed full of nutrient dense nuts and seeds. Best served with a dollop of thick creamy yoghurt, pure delish are sure the new range will be popular with consumers.

For more information on the new range, please visit www.puredelish.co.nz or contact pure delish on 09 5745701, email: info@puredelish.co.nz.

Serve 100% Real New Zealand Fish

Independent Centre Cut Hoki Loins 110 – 130g: Portion control, no mess, no waste, 100% yield, great source of lean protein and so versatile.

Can be baked, grilled, fried, poached, steamed and makes a great fish pie.

Available from all major distributors in New Zealand.

Please call Daniel on 021 937 118 for more information.

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P R O D U C T W AT C H

INNOVATIVE TRAVEL FLASK

The All in One Travel Flask has an innovative design that includes multiple functions. In addition to it being a drinking vessel, it also combines functions such as storing, splitting and grinding of medicine (pills).

WINNER OF INAUGURAL HEALTHTECH SUPERNODE CHALLENGE

Christchurch company’s Kera Transfer Aid has won the Best Aged Care Solution category at the inaugural HealthTech Supernode Challenge. The patient lift/hoist (pictured) is a unique transfer system that allows someone with mobility issues to be picked up and moved with the aid of this machine, operated by a single helper.

RICHARD SHEPHERD M: 021 0854 3105 | E: rshepherd@htsystems.co.nz

TWO DELICIOUS NEW DIGESTIVE HEALTH-FOCUSED GRAIN-OLAS pure delish are excited to introduce their two delicious new digestive health focused granola’s, Kiwifruit Crunch Grain-ola and Black Doris Plum Grain-ola. Good digestive health is important, as 70% of our immune system lives in our guts.

For more information on the new range, please visit www.puredelish.co.nz or contact pure delish on 09 5745701, email: info@puredelish.co.nz.

November/December 2020

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MEET THE CHEF

PROVIDING “T HOTEL STYLE SERVICE IN AN AGED CARE ENVIRONMENT

When it comes to dining in today’s environment, the elderly deserve and expect a better level of service from what was traditionally institutional in look and taste. That is why Terrence Austin, food consultant and executive chef at Rawhiti Estate, Remuera, Auckland has encouraged facilities to move away from this type of cooking and steer towards restaurant style food and creating an experience that is more like staying in a hotel.

TERENCE AUSTIN

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he key is knowing how to identify each facility’s requirements coupled with a realistic budget and provide the means and training to enable them to succeed. This is where I come in and forms part of the services I provide,” said Austin.

With 30 years’ experience in the hospitality industry, Austin has spent the last nine years working in the aged care sector. In 20142015 he was the Supreme Winner of the New Zealand Excellence in Food Awards and has travelled around the country to various facilities to upskill those working in foodservice.

“No facility is too big or too small. It is more about achieving results. I provide services with a view of helping and upskilling kitchen and care staff involved in the production and service of food,” continued Austin.

“A report is created to show the areas the facility excels in, and those areas requiring corrective action. It may be that a facility just requires a general overview, right through to an in-depth study report.”

Austin gathers information about the facility, going through everything from the initial impressions of the kitchen and dining areas (Are they clean?

Is the dining area linked to the kitchen? What does the table set up look like, can it be improved?) to the menu and food (Is the menu balanced with a nice variety of food and styles? Has the menu been dietician approved? Is the food being prepared correctly?) to staffing (Skill level – can the kitchen cope with the present menu or can a menu with more choices be implemented?).

Those Austin has worked with have praised his commitment to improving the aged care dining experience.

“It has been my pleasure to work alongside Terence in aged care facilities. Terence is an inspiration to what is possible. He cooks to the highest standard as well as having the ability to support and coach others to do so,” noted Diana Triplow, general manager Mary Doyle Lifecare.

“Terence has excellent knowledge and experience of the age care sector and was able to draw on a wide variety of implementation scenarios from his background. The final report and the recommendations that he put together were very well received by the directors, general managers, and general staff,” commented Mary Leighton, village manager in Wellington.

A big focus for Austin has been his promotion of moulded and shaped texture modified food for residents on a puree diet. Austin provides dietician workshops where he explains the importance of food to the elderly through live food demonstrations, emphasising visual appeal as well as taste.

“The latest workshop was attended by facility managers, speech and language therapists, kitchen staff and registered nurses with guests coming as far away as Palmerston North for an Auckland Workshop. In this workshop I was demonstrating the different meal textures (soft, mince and moist, puree) and how to produce them in moulded form to resemble real food,” Austin explained.

“The interesting and exciting aspect now is that I can offer a range of finger food and morning teas that previously were off the menu. These include, sandwiches, cakes, scones, finger bites, and biscuits. The emphasis on the main meals is that they look like standard meals and are full of flavour.

Moving away from scoops on a plate or unrecognisable food to beautifully presented meals.”

Austin has a real passion for the role he has played in helping facilities realise their potential. He has realised that by training and mentoring staff you give them ownership of their environment, the staff move from seeing their role as ‘just a job’ to having a sense of satisfaction when they realise the important role they play in the lives of residents.

“If I can be proud of one thing it is making a mark on the aged care scene,” concluded Austin.

If you would like to engage Terrence Austin’s services, he can be contacted at restaurant.concepts@ xtra.co.nz.

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FOOD & BEVERAGE

HOW TO COOK CORN:

BOIL: Bring a large pot of salted water to a boil; add husked corn and cook until tender, about 4 minutes.

GRILL: Brush husked corn with oil; grill over high heat, turning, until lightly charred, 8 to 10 minutes.

1 ear = ½ cup kernels CORN PATTIES Ingredients: • ¼ cup flour • ¾ cup cornmeal (or cornflour if finer texture preferred) • 1 cup cooked corn kernels • ¾ tsp baking powder • ¾ cup milk • Salt & pepper to taste Mix ingredients together to form batter. Heat oil in frypan, drop spoonfuls of batter in vegetable oil, cook until golden brown, turn and cook other side.

Drain on a paper towel and serve.

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TIME TO PUT SWEETCORN ON THE MENU

Sweetcorn, corn or maize came from the American continent but is now grown throughout the world. In grain form, maize is the staple diet for American Indians in Mexico, Peru and Southern North America. A sweet version of maize was developed, resulting in the name sweet corn, and it became a popular fresh vegetable in the 1960s.

S

everal varieties are available; some with white kernels and others with a mix of yellow and white kernels. Varieties differ in sweetness, and recently super-sweet varieties have become available.

Ways to eat: Eat cooked on the cob or stir fry kernels with a little oil. Use kernels in corn fritters, or add to salads.

What to look for:

Cooking Methods:

Choose sweet corn with fresh green husks and soft yellow to light brown tassels - the darker the tassels, the riper the sweet corn. The kernels should be plump, pale and tightly arranged. The kernels darken as the sweet corn matures.

Varieties vary in sweetness and colour – yellow and white and sometimes bi-coloured. There is no consistent relationship between colour and sweetness, but the darker the colour the greater presence of carotenoids.

Boil, steam, microwave, grill, stir fry (kernels).

Nutrition:

December - April.

Sweet corn is a good source of carbohydrate and contains a range of nutrients, especially B group vitamins. It is a source of vitamin C, niacin, thiamine, folate and contains dietary fibre plus a dietary significant amount of potassium.

Phytonutrients include carotenoids, lutein and zeaxanthin, which are of particular interest due to their association with eye health. Phenolic compounds, namely phenolic acids, are also present.

Store:

Try these ideas:

Refrigerate in plastic bags and use as soon as possible.

• Barbecue or char-grill corn cobs in the husk.

• Mini sweetcorn fritters with sweet chilli sauce.

• Sweetcorn fritters or waffles for brunch or lunch.

• Corn chutneys and pickles.

• Sweetcorn and chicken soup.

• Corn and Thai flavours simmered in coconut milk.

• Corn husks used to line muffin pans for corn muffins and frittatas.

• Corn kernels and goats cheese grilled on toasted sourdough.

• Corn kernels with diced red onions, celery and capsicums as a salsa.

• Corn kernels added to cornbread dough.

• Sweetcorn kernels added to fish or scallop chowders.

• Sweetcorn with diced chilli and lime juice served with chargrilled meats.

Availability:

How to prepare: Remove husk and tassels, trim ends, cut as required.

BOIL: place the cob in boiling water and by the time the water has returned to boiling the corn will be cooked. Overcooking makes the corn kernels tough.

GRILL: wrap corn in aluminium foil. Blanch and refresh first. Barbecue: leave husk on.

MICROWAVE: leave husk on, and depending on the microwave’s power, each cob takes 2-3 minutes on 100%. Cool before removing the husk and tassels.

KERNELS: To remove kernels from a raw or cooked cob, use a sharp knife to carefully cut off the kernels and use in salads and other savoury dishes.

November/December 2020

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PARBAKED PERFECTION

Premium NZ Butter based pastry with superior functionality.

www.alliedpinnacle.com April 2020

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