Remote Support by Supermac, A Revolutionary Step to Control Breakdown Cost Be it manufacturing or any other industry, the importance of after-sales support can never be underestimated. Almost all successful businesses and companies today use after-sales support not only to consolidate sales and growth but also to build warm customer relationships. Supermac as one of the leading manufacturers and suppliers of belt wrap capstans and dual take-up machine in India has earned a formidable reputation concerning unmatched after-sales support. Remote Services: a revolutionary step to control breakdown cost As a technological leader in manufacturing extrusion lines, belt wrap capstans, and dual takeup machine, the company provides its customers with prompt responses to resolve their problems. In the industrial domains the company is operating, sometimes the breakdown cost of its customers puts an extra burden on them while getting untenable in many cases. In recent years, the infrastructure in the electronics and electrical industry has witnessed a never-before sophistication and keeping in view the same, the company has established a dedicated department to control breakdown costs through remote services. As a top manufacturer and supplier of belt wrap capstans and dual take up machine, the company has developed a whole new system of remote services for: Overcoming the breakdown at the customer’s end Providing the customers with an around-the-clock service facility For capacitating its technical teams to take remote control of the customer’s control panels via high-speed internet ● For quickly diagnosing the problem and uploading the required amendment for an immediate resolution to the problem ● Keeping pace with contemporary times. ● ● ●
As a top manufacturer of extrusion lines, belt wrap capstans, and dual take-up machine, the company has realized that online remote services are the easiest and fastest way to address the issues faced by its customers across setups and industries. For such amazing efforts, the company has won praise and appreciation from its customers belonging to diverse industries the world over. Concluding Remarks