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Creating a customized experience

TCS Alphα Bαnk is a manifestation of TCS BαNCS views of a

Spread over 16,000 sq ft, this first ever ‘model’ bank at

modern, universal branch and an industrialized mid- and

Bangalore, India, is where all the components of the

back-office. One that can help a financial services firm

TCS BαNCS universal financial services platform come

maximize efficiencies and minimize operational risks. Living

together as an end-to-end integrated suite. Encompassing

the brand promise of delivering on “Experience Certainty”, it

the most in-depth set of functionality across banking,

takes you through what experiencing results, partnership

financial services and insurance, this product suite is

and leadership is all about.

deployed at the Bank in a market ready form. The Bank

Walking into the Banking Integration Lab,

attempts to answer questions such as, “If your bank or

Collaborate with us…

financial institution were a ‘model bank’, what would it look

TCS BαNCS has collaborated with some of the best-of-breed

and behave like?” “If it were running on TCS BαNCS, how

solution providers in the market place, who have

would it change the experience you offer your customers?”

co-invested in the Alphα Bαnk. The objective is to keep

Wouldn’t you want to tailor-make each experience based on

abreast of the current technology and market trends and

customer profiles and analytical data? Indeed, when you

have a platform for integrating new solutions so as to have

visit the TCS Alphα Bαnk, you will realize that your

a TCS BαNCS market-ready solution that is future proof. All

experience, while we take you through a walk-in around the

this even as we continue to provide a virtual manifestation

facility has been customized to suit your profile and your

of our integrated product suite. Among our esteemed

business requirements. Even to the extent of the kind of

partners in the Banking Integration Lab are CISCO, Nuance,

music you like to listen to while you bank.

NCR, Fujitsu, IRIS Guard, Fanuc India Limited, and Secugen.

Simplicity and efficiency. That’s how we define our

As part of our integration activity in the lab, we have

innovative approach to banking in the TCS Alphα Bαnk.

successfully deployed the TCS BαNCS Universal Platform,

Simplicity - in that customer centricity drives all the

the Trading and Payments solutions, IVR, internet and

applications and solutions present at the bank. Efficiency -

Self-Service Channels, a BPO facility, among many others.

in a ‘do more with less’ philosophy and visible in the perfect

Let our solution’s transformative intelligence work for you…

To further enhance our Bank, efforts are on to involve more

alignment of our next-generation architectural frameworks

Demonstrating a ‘live’ banking, trading and processing

interested partners for the integration of solutions that

and business processes.

environment, across the front-, mid- and back-offices, the

focus on end customer experience.

Bank brings out the discerning features of each of one of our products. Seamless multi-channel banking and trading,

TCS Alphα Bαnk is akin to gazing into a bank of the

a 360 degree view of your customers for agents, tellers,

future. Built on the premise of a bank that uses

relationship managers, all put together through a

technology to its best capability – and some more.

state-of-the-art data center, leveraging green technology,

Pushing barriers even as it stays ahead of a dynamic external environment – be it in the form of new

this bank is focused on customer experience. A dream financial superstore, it offers integrated solutions catering to diversified needs. It allows customers to conduct

technological advances, delivering unique and

transactions in the digitally connected financial world via

memorable customer experiences, formulating best

two- or multi-factor authentication systems such as

practices in the industry, and changing regulations and business models. Showcasing innovative technology solutions as part of its vision for futuristic banking and financial services, it reflects an ideal bank emphasizing customer experience on a ‘24x7’ basis. Being a ‘model bank, a visitor to this bank is treated to

biometric, RFID, among many others. It makes connecting with global financial experts or advisors via any channel, handheld devices, smart phones, iPADs, a breeze. All while resources are used in the best optimal manner. In addition to a front-office with IVR and multi-channel banking support, the bank has fully operational, a:

an experience just as with a normal visit to a bank, but with

Self-service area;

a slight difference. Demonstrating processes, situations and

Front-, mid- and back-office;

scenarios that a typical customer may go through at a bank,

Customer voice support desk;

or even while accessing a bank from anywhere else, it sets

Innovation theater;

out to display how technology can play a significant role in

Center for user experience ; and,

providing a valuable experience.

Center for performance engineering


Creating a customized experience

TCS Alphα Bαnk is a manifestation of TCS BαNCS views of a

Spread over 16,000 sq ft, this first ever ‘model’ bank at

modern, universal branch and an industrialized mid- and

Bangalore, India, is where all the components of the

back-office. One that can help a financial services firm

TCS BαNCS universal financial services platform come

maximize efficiencies and minimize operational risks. Living

together as an end-to-end integrated suite. Encompassing

the brand promise of delivering on “Experience Certainty”, it

the most in-depth set of functionality across banking,

takes you through what experiencing results, partnership

financial services and insurance, this product suite is

and leadership is all about.

deployed at the Bank in a market ready form. The Bank

Walking into the Banking Integration Lab,

attempts to answer questions such as, “If your bank or

Collaborate with us…

financial institution were a ‘model bank’, what would it look

TCS BαNCS has collaborated with some of the best-of-breed

and behave like?” “If it were running on TCS BαNCS, how

solution providers in the market place, who have

would it change the experience you offer your customers?”

co-invested in the Alphα Bαnk. The objective is to keep

Wouldn’t you want to tailor-make each experience based on

abreast of the current technology and market trends and

customer profiles and analytical data? Indeed, when you

have a platform for integrating new solutions so as to have

visit the TCS Alphα Bαnk, you will realize that your

a TCS BαNCS market-ready solution that is future proof. All

experience, while we take you through a walk-in around the

this even as we continue to provide a virtual manifestation

facility has been customized to suit your profile and your

of our integrated product suite. Among our esteemed

business requirements. Even to the extent of the kind of

partners in the Banking Integration Lab are CISCO, Nuance,

music you like to listen to while you bank.

NCR, Fujitsu, IRIS Guard, Fanuc India Limited, and Secugen.

Simplicity and efficiency. That’s how we define our

As part of our integration activity in the lab, we have

innovative approach to banking in the TCS Alphα Bαnk.

successfully deployed the TCS BαNCS Universal Platform,

Simplicity - in that customer centricity drives all the

the Trading and Payments solutions, IVR, internet and

applications and solutions present at the bank. Efficiency -

Self-Service Channels, a BPO facility, among many others.

in a ‘do more with less’ philosophy and visible in the perfect

Let our solution’s transformative intelligence work for you…

To further enhance our Bank, efforts are on to involve more

alignment of our next-generation architectural frameworks

Demonstrating a ‘live’ banking, trading and processing

interested partners for the integration of solutions that

and business processes.

environment, across the front-, mid- and back-offices, the

focus on end customer experience.

Bank brings out the discerning features of each of one of our products. Seamless multi-channel banking and trading,

TCS Alphα Bαnk is akin to gazing into a bank of the

a 360 degree view of your customers for agents, tellers,

future. Built on the premise of a bank that uses

relationship managers, all put together through a

technology to its best capability – and some more.

state-of-the-art data center, leveraging green technology,

Pushing barriers even as it stays ahead of a dynamic external environment – be it in the form of new

this bank is focused on customer experience. A dream financial superstore, it offers integrated solutions catering to diversified needs. It allows customers to conduct

technological advances, delivering unique and

transactions in the digitally connected financial world via

memorable customer experiences, formulating best

two- or multi-factor authentication systems such as

practices in the industry, and changing regulations and business models. Showcasing innovative technology solutions as part of its vision for futuristic banking and financial services, it reflects an ideal bank emphasizing customer experience on a ‘24x7’ basis. Being a ‘model bank, a visitor to this bank is treated to

biometric, RFID, among many others. It makes connecting with global financial experts or advisors via any channel, handheld devices, smart phones, iPADs, a breeze. All while resources are used in the best optimal manner. In addition to a front-office with IVR and multi-channel banking support, the bank has fully operational, a:

an experience just as with a normal visit to a bank, but with

Self-service area;

a slight difference. Demonstrating processes, situations and

Front-, mid- and back-office;

scenarios that a typical customer may go through at a bank,

Customer voice support desk;

or even while accessing a bank from anywhere else, it sets

Innovation theater;

out to display how technology can play a significant role in

Center for user experience ; and,

providing a valuable experience.

Center for performance engineering


Even as we move on, we are keen to collaborate with customers and jointly invest in developing and testing Proof-of-Concepts and showcasing new solutions in this ecosystem. To this end, we have forged an alliance with a leading bank in the USA and are participating in the conceptualization of future branch models, while it leverages the infrastructure and other facilities available in the Banking Integration Lab. Come along, visit and gaze into the future of banking and financial services with us. To schedule a visit, write to us‌

Contact us: For partnerships and collaboration: TCS is open to discussing this in detail and looking forward to a fruitful engagement and partnership in this endeavor. For more information: To learn more about how we can help you innovate, transform and experience certainty through our Banking Integration Lab, connect with us at: www.tcs.com/bancs or tcs.bancs@tcs.com

www.tcs.com

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