Suncadia Property Management Booklet

SUNCADIA

PROPERTY

(509) 649-6400

suncadia property management

THE SUNCADIA PROPERTY MANAGEMENT TEAM IS HERE FOR YOU.

We offer the only on-site property managers, maintenance team and housekeeping teams. We provide consistent and timely inspections, high cleanliness standards, open communication, and scheduled maintenance programs. Additionally, we offer the only world-wide benefit package for those owners that partner with us and participate in the rental program. We truly appreciate and value the partnership and therefore offer the most robust rental program benefit package in the area.

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Professional Photography (at no cost to owner)

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On-Site Property Management Team

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Automatic Upgrade to World of Hyatt Loyalty Program – Explorist Level

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Exclusive ‘Rental Owner’ Rates, available at Hyatt Hotels Globally

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Semi-Annual Rental Owner Events

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Rental Guests receive exclusive access to all resort amenities & guest supplies

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Suncadia covers all credit card fees, lodging and city taxes

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Basic and preventative maintenance; Property Inspections

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Housekeeping and linens - We provide a linen and terry package including items such as fitted/flat sheets, pillowcases, bath, hand, and kitchen towels, as well as standard bathmats

We are not only the best to service your vacation rental, given our on-site location, but also the best to market and rent your residence. Our priorities align with your priorities and we are proud to be the only property management company with proactive on-site group sales, catering, reservations, and marketing teams with aggressive goals to maximize your properties rental income. We are the most knowledgeable about your home and the greater resort community. Our priorities are executed through our people, technology and communication tools as we market to past, present and future guests.

TECHNOLOGY: •

Distribution Systems – Your rental property will appear on various reservation websites and platforms

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Owner Portal­ – To access monthly statement, timely updates, and owner reservations

ADVERTISING: •

The Suncadia website, consistently appears as a top search result on all search platforms. We ensure the website is regularly optimized for the best search terms and continually refreshing online campaigns

Our goal is to exceed your expectations, not only from the care of your property, but the execution of shared priorities which in turn will result in the excellent results. We are the largest and most experienced Property Management company in the area. Trust in the Suncadia Property Management Team to manage and rent your residence and we know there will be a long standing partnership.​

MINOR MAINTENANCE PROGRAM GENERAL CALLS, INSPECTIONS, AND DIAGNOSTICS •

Replace batteries for remote controls, clocks, smoke detectors when needed

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24/7 Key assist for guest and owners

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Replace light bulbs as needed

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Instruct guests on use of equipment and electronics at property (ex: fire pit, cable service, hot tub)

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Unclog toilets, sinks, and tubs by use of plunger

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Basic troubleshooting for heat and air problems

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Respond to and evaluate appliance service calls

ANNUAL INSPECTIONS •

Check all major systems and appliances including (ex: HVAC, washer/dryer, dishwasher etc.)

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Evaluate condition of areas including walls, flooring, doors, windows, lighting, plugs & outlets

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Ensure plumbing operates properly and fixtures are secure; Drip faucets in extremely low temperatures

NON-ROUTINE & MAJOR MAINTENANCE​ Owner shall be directly responsible for all non-routine or major maintenance and repairs as d ​ etermined

by Manager in Manager’s sole discretion. Any service/repairs that do not fall within the m ​ inor maintenance program will be considered Non-routine and Major Maintenance. All routine maintenance will be billed at the standard hourly rate for in-house labor unless handled by a third-party vendor.

EXAMPLES OF NON-ROUTINE AND MAJOR MAINTENANCE INCLUDE: •

Wall repair​

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Door repair​

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Repair of all appliance malfunctions​

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Plumbing repairs​

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HVAC repairs​

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Perform a structural repair​

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Painting of a Unit

CLEANING PROGRAM Maintaining the cleanliness of your homes is one of the most important aspects of guest satisfaction.

In addition to our regular departure cleans, a thorough cleaning of your home is required to ensure that we can keep guests coming back, year after year.

We will schedule and perform this service annually outside of our peak seasons. Our trained housekeeping staff uses our comprehensive checklist to make sure that nothing is overlooked.

The cost for the annual deep clean is based on the size of the home. Your property manager can discuss with you further as it relates to your specific property.

DEEP CLEANING PROCESS G E N E R A L TA S K S I N C L U D E : •

Remove all vents and clean

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Pull out all appliances and clean behind

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Clean all walls, doors and windows

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Wash inside and outside all cabinets and drawers

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Dust throughout home; Wipe picture frames & décor

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Move all furniture and vacuum

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Clean ceiling and light fixtures

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Steam clean all carpeted areas

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Tile grout cleaning

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Identify and report and maintenance deficiencies

FAQ’S What services will you provide for my home?

Our management services include marketing and promotion of rental occupancy, trained and motivated reservations staff, 24 hour front desk services, complete housekeeping, maintenance, hot tub service, and monthly accounting of rental income and related expenses.​

Are there any special advantages to owners?

Yes! There are many special benefits to being a rental owner at Suncadia. You are automatically entitled to 20% off at Suncadia owned and operated outlets through your ownership and get special elevated status with Hyatt as an Explorist member. In addition, guests that book your property get exclusive access to all resort amenities (ex: swim & fitness center, nelson farm, inter-resort shuttle). No other property management company can offer this amazing benefit.

Do you provide maintenance?

Our team of trained maintenance engineers ​responds to a variety of guest and owner service calls. For a flat monthly fee, the Minor ​Maintenance Program covers the cost of maintenance labor for items like light bulb replacement, toilet plunging, guest information calls, and spring/ fall home checks. Specific information on cost and coverage is available from our Property ​Management team.

What are the fees for owner and family occupancy?

There are no rental fees when you use your home. This applies to the actual property owner(s) as well as their immediate family and friends. There will be a cleaning fee assessed at the discounted owner rate upon departure for these stays.

How do I make Reservations?

For your convenience, you can make reservations for yourself, immediate friends, and family 24/7 by logging into the owner portal online. At the time of joining the rental program, you will be provided a log-in where you can make reservations, view bookings, download statements and more. Reservations can also be made by reaching out to your property manager directly via email or by phone.

How do you establish nightly rates & other rental policies?

Our revenue management team closely monitors market trends, and sets nightly rates accordingly. Our yield management techniques seek to maximize rental revenue based on demand. We also establish minimum length of stay and deposit/cancellation policies.

Are all homes non-smoking, pet or event friendly?

All homes in our program are non-smoking, however individual owners can select to make their homes pet or event friendly at their discretion. Overall, guests can bring pets to Suncadia and often specifically seek homes that will accommodate their need. We love to have pet friendly & event friendly homes available as it is huge selling point.

Will my home be part of any special promotional programs?

We may offer special packages for your home to achieve more revenue based on our knowledge of dynamic market conditions. Promotions can come in the form of golf or spa packages, or discounted rates for multinight stays. We may also use up to 7 nights per year on a complimentary basis for promotional purposes as well as to fulfill donation requests. These nights are typically used outside of peak times and when the home is expected to be vacant.

Are there any upfront costs?

In order to get your home rent ready, there will be some start-up costs related to the installation of an electronic door lock, linen and terry, and operating services/supplies (ex: wi-fi, fire extinguishers). Each property is reviewed individually to ensure it is ready to provide guests with an amazing experience.

Hyatt Residential Management Owners Program As a Destination Residence owner, you are eligible to join the Hyatt Residential Management Owners Program, as long as your unit is in the Hyatt rental pool.

HERE ARE THE BENEFITS

WORLD OF HYATT MEMBERSHIP – EXPLORIST STATUS •

20% Bonus on eligible purchases

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Upgraded rooms, resort fees waived on free nights, and 2:00pm late checkout (when available)

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72-hour Guaranteed Availability

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Bonus Points on qualifying spend with American Airlines when you link your accounts

email us at:

SuncadiaPropertyManagement@DestinationHotels.com

suncadia property management

email us at:

SuncadiaPropertyManagement@DestinationHotels.com

(509) 649-6400

suncadia property management