Sugarfina Rewards: Welcome Reward

HOW TO REDEEM WELCOME GIFT 1. Look up the Sugarfina Rewards member account by clicking on the Loyalty Portal through your SuitePOS.

2. Once you have pulled up the correct Sugarfina Rewards member account, click on the User ID to bring up their Available Rewards page.

RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0

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3. Click on the Welcome Gift: Taster or the Welcome Gift: Small Cube icon. NOTE: The Welcome Gift: Small Cube will only be redeemable for guests who joined at the Sweet Elite level. Member/VIP tiers will receive the Welcome Gift: Taster. Taster tier DOES NOT get the welcome reward.

4. Once the Redeem Reward page pops-up on your screen, click on the red YES button to mark the Welcome Gift as redeemed.

RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0

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5. Once you’ve marked the Welcome Gift as redeemed, you will be taken back to the Available Rewards page. Highlight the member’s User ID number and copy to your clipboard.

6. Close out the Available Rewards page on your screen and return back to the SuitePOS screen by clicking on the 3 bar icon on the left hand corner of your screen and then clicking on “Sale”.

RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0

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7. Click on the Ticket #/Name text box on the bottom right hand corner of your SuitePOS screen. Paste the copied User ID into the field and press OK.

8. Click on the “Loyalty Rewards” button.

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9. Click on the Welcome Rewards button and choose the appropriate Welcome Rewards (taster or cube) to ring up.

10. Once the guest presents you with their selected taster or small cube, click on the *DYOB- Candy 01 line item to select their candy. Click Add afterwards.

RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0

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11. Click on Submit/Pay at the bottom of your screen to finish the transaction.

RETAIL OPERATIONS PROCEDURES MANUAL | Sugarfina Rewards 6.0

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