THE CONNEXION ISSUE 5

The ConneXion Issue 4 I June - December 2025

Issue 5 January - June 2026

Keeping the Wheels Turning: Inside the Electrosales Logistics Operation Page 29

contents 04

From the Editor’s Desk

06

Reflections on Growth

08

A Success Mindset

09

Our CEO’s 40 Years Of Impact

12

Long Service Awards

18

A Decade At Electrosales

19

Growth Through Grit

20 Level Up Promotion

23 The Quiet Strength Behind Every Sale

24 Safeguarding Our People’s Data

26 Our Website Is Your Ultimate Sales Tool

28 A New Era at Plumtree Road

31 Keeping the Wheels Turning

39 Our Community

Message

from

The Editor Dear Team, As we turn the pages of this edition, we are reminded that every chapter in the Electrosales story is built one brick at a time.

Our greatest strength has never been our buildings, our branches or our products. It has always been our people. Every customer served, every challenge overcome, every relationship built and every opportunity created adds another brick to the foundation of who we are.

We celebrate an extraordinary milestone as our CEO, Hilton Macklin, marks 40 years of dedicated service. His journey reminds us that legacy is not built in a single moment but through years of consistent leadership, humility, integrity and investing in people.

That same spirit is captured in our Electrosales Level Up campaign. To level up is more than a promotion it is a mindset. It is choosing every day to improve, innovate and raise the standard in everything we do.

As you continue turning these pages, you will discover stories that reflect the very bricks upon which Electrosales is built. Stories of young people being given an opportunity to grow. Stories of mentors whose kindness and guidance leave a lasting impact. Stories of mothers balancing family and work with courage and resilience. Stories of colleagues whose quiet dedication behind the scenes makes every customer experience possible.

You will also see what happens when we operate as one. From the remarkable transformation of Plumtree Road to the community projects at Harare High School, Vainona High School and the children’s home in Marondera, our teams demonstrate that giving back is not simply something we do, it is part of who we are. Together, we build stronger communities while strengthening the relationships that define our organisation.

Even our commitment to protecting the information entrusted to us reflects one of our most important bricks, doing the right thing. Integrity is demonstrated not only in the big decisions but also in the everyday choices that earn the trust of our customers, colleagues and partners.

When we value our people, build strong partnerships, embrace innovation, collaborate as one team, serve our customers with excellence and create value for our shareholders, we are laying bricks that will support future generations of Electrosales.

As we continue turning the pages of our story, may we remember that every one of us is both an author and a builder. The choices we make today become the foundation upon which tomorrow is built.

Thank you for the passion, commitment and resilience you bring to Electrosales every day. Thank you for helping to build something that is greater than any one individual. We are indeed part of something greater than ourselves.

I hope this edition inspires you to reflect on the part you play in our journey. Together, we are turning the pages of a remarkable story,one brick, one relationship and one act of excellence at a time.

Ratidzai S. Zhangazha HR Executive 4

trade-card.electrosales.co.zw

Reflections

On Growth

As Electrosales continues to grow, it’s sometimes worth taking a step back and reflecting on just how far the business has come. What started as a more traditional over-the-counter hardware operation has evolved into a modern retail business with branches across the country, larger product ranges, growing customer expectations, and increasingly complex operations happening every day.

That kind of growth does not happen by accident.

Our people, systems, processes, and infrastructure have all had to continually evolve alongside the business. Operating in Zimbabwe comes with its own unique challenges, and adapting to changing conditions has always been part of the journey.

At the same time, customer expectations continue to grow, with greater demand for convenience, service, communication, stock visibility, and overall experience.

Technology has played an important role in supporting this growth, but never simply for the sake of technology itself. The objective has always been practical improvement; helping branches operate more effectively, improving visibility across the business, supporting better decision-making, and ultimately helping us deliver a better experience for both customers and staff.

One thing I do think is important to acknowledge is the amount of work that often goes unseen.

When a new branch opens, people see the finished result. They see the shelves, lighting, stock, systems, displays, tills, signage, and the experience on opening day. What they often don’t see are the weeks and months of preparation beforehand. Across the company, many individuals put in long hours preparing infrastructure, configuring systems, coordinating stock, testing equipment, resolving last-minute issues, supporting installations, and making sure everything is operational when the doors finally open.

A lot of this work happens quietly in the background, but it is absolutely critical to the success of the business.

There are many people across Electrosales who consistently put in extraordinary effort in operations, warehousing, procurement, finance, IT, maintenance, logistics, support, branch setup, and many other areas. As the business expands, the coordination required across departments becomes even more important, and a huge amount of collaboration goes into keeping everything running successfully.

One of the things I personally appreciate most is seeing different parts of the business come together to solve problems and support one another.

In a company of this scale, very little success happens in isolation anymore. The more we grow, the more important adaptability, communication, collaboration, and shared responsibility become.

Personally, it has also been rewarding to experience this growth journey firsthand. From the earlier days of loading computers, pulling network cables, and supporting branches on the ground, to now working alongside and managing people across different areas of the business, I too have had to continually learn, adapt, and evolve alongside Electrosales itself.

One of the most encouraging things has been seeing the growth of so many people across the company; individuals who started in one role, developed their skills, took on new challenges, and became key parts of the business we see today. Hopefully this culture of growth, learning, and opportunity continues long into the future.

Looking ahead, there are still many exciting opportunities for Electrosales to continue improving and strengthening the way we operate. If there is one thing that has consistently stood out, it is the resilience, commitment, and effort of the people behind the business.

Thank you to everyone across Electrosales for the role you continue to play in this journey, and for the effort, commitment, and long hours that often happen quietly in the background.

Donald Hobbs ICT Executive 6

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A Success Mindset Cosmas Katsande - Southerton

“Success begins in the mind long consistency and clarity. Successful people train their minds to stay before it appears in reality. Every calm under pressure, focused during distractions and patient when achievement, every breakthrough, results take time. They don’t wait for motivation- they build habits that work even on hard days. They understand that growth is invisible at and every goal accomplished first but powerful over time. Every small decision you make today is starts with a decision to think shaping the person you will become tomorrow. Change your thinking and your results will follow automatically. differently.”

Your mindset decides your future before your actions ever do.

A successful mindset is not about luck or talent, it is about discipline,

8

Our CEO’s 40 Years Of Impact

For four decades, Hilton Macklin has been an integral part of the Electrosales journey, a leader whose dedication, vision, and unwavering commitment have helped shape the company into what it is today. As we celebrate his remarkable 40 years of service, we honour not only the milestones achieved under his leadership, but also the character and values he has consistently embodied throughout his tenure.

Since joining the business in 1986, Hilton has played a pivotal role in guiding Electrosales through periods of growth, transformation, and success. His leadership has always been grounded in humility, integrity, and an authentic respect for people’s qualities that have earned him the admiration of colleagues, staff, partners, and friends alike.

Over the years, Hilton’s contribution to the company has extended far beyond business performance. He has been a mentor to many, a source of encouragement during challenging times, and a steady presence whose passion for the company has remained constant through every chapter of its evolution. His ability to lead with both strength and compassion has left a lasting impression on everyone who has had the privilege of working alongside him.

This tribute reflects not only the history of a career spanning 40 years, but also the profound impact one individual can have on an organisation and its people.

As we celebrate this incredible milestone, we extend our sincere gratitude to Hilton for his years of dedicated service, his invaluable contribution to Electrosales, and the enduring influence he continues to have on the company and those around him. His journey is one that will continue to inspire generations to come.

9

Since 2016, LEDlite has been more than just a lighting brand.

We have been a source of reliability and proudly Zimbabwean innovation.

Built on a passion for quality and a commitment to service, LEDlite has grown into a trusted name, delivering dependable LED lighting solutions that enhance everyday living.

With over 100 products, our range of bulbs and light fittings is designed to meet the needs of every space.

From homes and offices to commercial, industrial and outdoor environments. Whether you are creating ambience, boosting productivity or simply keeping the lights on, LEDlite is there.

To the

team. You believed in us from day one. Together,

Long Service Awards

Mayideyi Gonyora

Charles Dumba

Accounts

Pfungwa Tangwena Accounts

Site

Mayideyi “Venus” Gonyora began her journey with Electrosales on 10 January 1995 as a General Hand. After four years of dedicated service, she was promoted to Receptionist, a role she held with distinction for approximately 14 years.

Her commitment, reliability, and strong work ethic saw her transition into the Accounts Department, where she was promoted to Accounts Clerk- a position she continues to hold today. Throughout her 30-year journey, Venus has demonstrated loyalty, professionalism, and a willingness to grow with the company.

Congratulations, Venus, on an outstanding 30 years of service with Electrosales. Your dedication and contribution over the years are truly appreciated. We thank you for your commitment and wish you continued success in the years ahead.

Charles Dumba joined Electrosales in 1995 and held a range of positions from Permanent Assembler to Quality Inspector.

Over the years, Charles has built a wealth of experience across various departments. In 2006, he moved to Central Stores, joined the Cables Department and also had a stint as a Forklift Operator. Since 2024, he has been a valued member of the Workshop team.

Charles’ versatility, dedication, and willingness to take on new challenges have been evident throughout his career. As he celebrates an incredible 30 years of service, we thank him for his commitment and valuable contribution to Electrosales.

Congratulations, Charles, on this remarkable milestone. We wish you continued success in the years ahead.

Pfungwa Tangwena joined Electrosales in 1995 as a Branch Administrator at the Speke Avenue and Plymouth Road branches in Southerton, where he served until 1999. He then moved to the Accounts Department at Head Office as a Creditors Clerk.

Over the years, Pfungwa has gained valuable experience across all three key areas of the Accounts Department Creditors, Cash Management, and Debtors (Credit Control).

His adaptability and dedication have made him a valuable member of the team throughout his career.

Today, he serves as an Assistant Credit Controller in the Debtors Department, where he continues to contribute with professionalism and commitment.

Congratulations, Pfungwa, on this significant milestone. Thank you for your many years of dedicated service and contribution to Electrosales. We wish you continued success in the years ahead.

Dave Mcleod Retail Operations Dave Mcleod’s Electrosales journey began in July 1995 as Manager of Electboard Centre. His leadership and commitment saw him appointed Regional Manager in November 1999, overseeing Electrosales, IEW, Conlite, and WST Bulawayo.

Over the years, Dave played a key role in the growth and transformation of the Southern Region, leading the rebranding and development of branches in Bulawayo Plumtree Road, Kwekwe, Gweru, Masvingo, Chiredzi, and Victoria Falls into the Electrosales Hardware network. He also oversaw the addition of the Fife Street branch in 2020 and the Zvishavane branch in 2023.

As he celebrates 30 years of service, we thank Dave for his dedication, leadership, and lasting contribution to the growth of Electrosales.

Congratulations on this remarkable milestone.

12

Tamare Kamwanza Accounts Tamare marks an outstanding 30 years of service with Electrosales, having joined the company in an administrative role. Throughout her career, she has contributed across several departments, including Central Stores and Accounts.

In 2016, Tamare joined the Accounts Department, where she continued to build on her extensive experience before moving to the Cash Office in 2022. Her adaptability, dedication, and willingness to embrace new responsibilities have been key to her long and successful career.

As she celebrates this significant milestone, we thank Tamare for her commitment and valuable contribution to the Group over the past three decades.

Sue Thomas Accounts Sue Thomas celebrates an incredible 30 years of service with the Group, having begun her journey in 1995 through IEW. Over the years, she has built a wealth of experience in the Accounts Department, where she has been responsible for banking and invoicing.

Throughout her career, Sue has played a vital role in ensuring the smooth handling of company finances, including receiving funds from branches and overseeing deposits. Her reliability, attention to detail, and commitment to excellence have made her a trusted member of the team.

We congratulate Sue on this remarkable milestone and thank her for three decades of loyal and dedicated service.

Astute leadership, dedication, passion and perseverance describe Sam’s 20 year journey with Electrosales.

Starting his journey way back in 2005, as a Trainee Manager in Mutare, Sam has worked in a number of country branches including Masvingo, Gweru and Chiredzi, and the majority of Harare branches. In his two decades of impactful leadership, Sam has shaped lives, groomed and mentored personnel, most of whom now proudly serve in various Supervisory and Management roles within the broader organisation. On the sales front he has not only done justice but truly delivered, always wanting to serve to the best of his ability and seeing customers smiling after each store visit.

Kwenele Dube Bulawayo Fife Street

Samuel Chanaka Graniteside

Kwenele Dube joined Electrosales as a counter salesperson on 5 December 2005. In a few years with hard work and commitment he progressed to Assistant Manager and has maintained a position in the management team ever since. Kwenele has seen the Electrosales brand evolve from a countersales wholesale environment to the very competitive retail business that it is today.

In 2020, Electrosales opened a second branch in Fife street Bulawayo where he was assigned the position of Manager. Kwenele has developed his leadership and many other personal skills on this journey and remains a very loyal and dedicated member of the Electrosales team. Well done!!

It is through this act of selflessness, principled leadership ability to nurture people and change lives that we celebrate your two decades of service to the Electrosales family.

Enock Zinduku

Chiredzi Branch

This year marks more than 10 years since Enock Zinduku joined Electrosales in 2014 as a casual worker. He then became a Floor Salesperson in July 2015 on contract and through hard work, customer focus, and strong product knowledge, he quickly became a trusted team member. Enock is a qualified electrician and that brought some hands-on problem-solving mindset to the sales floor every day. Promoted to Floor Supervisor, Enock managed daily operations, coordinated stock, and mentored new staff with a calm and reliable approach. He is affectionately respected by his subordinates for the way he faces every tough situation with a smile and wisdom. Today, he serves as Administrator, overseeing the branch’s administrative functions and supporting the management team to make sure everything runs smoothly. Over 10 years, Enock’s dedication, integrity, and quiet leadership have made him a respected part of the Electrosales family.

Ten years of that kind of consistency and reliability is rare. Electrosales Hardware congratulates Enock on more than 10 years of loyal service and thanks for the contribution to the growth of our Chiredzi branch.

13

Brian Sambure Chinhoyi We proudly celebrate Brian K. Sambure on reaching an incredible 10 years of service with the company. Brian began his journey at our Borrowdale Sam Levy Branch, as an Assistant Branch Manager where his leadership acumen and unwavering work ethic immediately made an impact. Over the years, his commitment and growth within the business saw him rise through the ranks.

Today, Brian serves as a Branch Manager at the Chinhoyi Branch, where he continues to lead by example and support both his team and customers. We thank Brian for his loyalty, hard work, and the valuable contribution he has made over the past decade. Congratulations on a decade of brilliant contribution!

Malvin Muzavazi Central Stores In appreciation of Malvin for your 10 years of loyal service and the value you bring to our team. We celebrate your dedication, reliability and the positive impact you’ve made to our dispatching team. We sincerely appreciate his hard work and efforts.

Richard Rufutse Central Stores We proudly celebrate Richard Rufutse on reaching an incredible 10 years of service with Electrosales. Richard began his journey in the Dispatch Department, where his dedication and strong work ethic made him a dependable member of the team.

Over the years, his experience and commitment to the business have seen him continue to grow within the company. Today, Richard serves in the Imports Receiving Department, where he plays an important role in supporting the smooth handling and management of incoming imported stock. We thank Richard for his loyalty, hard work, and the valuable contribution he has made to the company over the past decade.

Congratulations on this wonderful milestone, Richard!

Samuel Folija Central Stores It’s been 10 years of collaboration, innovation and shared success. Samuel’s contributions have shaped our dispatch team in meaningful ways. Started as a Dispatch Clerk and now serving as Stores Dispatch Supervisor. We are so proud to have you as part of our family. Your efforts have driven our mission forward. We hope that you keep up the good work for many years to come.

Melusi Ndlovhu Bulawayo Plumtree Rd Melusi joined Electrosales in 2016 as a Floor Salesperson, where he built strong product knowledge and customer relationships. In 2019, he moved into the role of Shop Merchandiser, taking responsibility for displays and stock presentation, before being promoted to Floor Supervisor in 2022.

Throughout his journey, Melusi has demonstrated integrity, adaptability, and a strong commitment to customer service. His dedication and hard work have contributed greatly to the success of the business, and we congratulate him on reaching this remarkable 10-year milestone.

14

Albertina Soza Central Stores We proudly celebrate Albertina Soza on reaching an incredible 10 years of service with the company. Albertina began her journey at Central Stores, where her strong work ethic and dedication quickly set her apart. Over the years, her commitment and growth within the business continues to inspire us daily.

We thank Albertina for her loyalty, hard work, and the valuable contribution she has made over the past decade. Congratulations on this wonderful milestone

Duncan Mambera Victoria Falls For ten remarkable years, Duncan Mambera has been more than just a workmate in the busy world of hardware retail, he has been a steady pillar of wisdom, faith, and leadership.

From the very first day I walked through the store doors, Duncan carried himself with humility, dedication, and a heart willing to serve. Whether helping customers find the right tools, guiding new employees, or encouraging the team during challenging seasons, he always led with patience and kindness. What makes Duncan truly special is not only his commitment to work, but his Christian way of life. He reflects honesty, compassion, and integrity in everything he does. His actions speak louder than words, inspiring those around him to work hard, stay positive, and treat others with respect.

As a mentor par excellence, Duncan has a rare gift for identifying potential in people. Many team members grew in confidence and skill because he believed in them before they believed in themselves. He does not lead from above he walks alongside the team, encouraging unity, excellence, and purpose. Today, as he celebrates his 10 Years Long Service Award, we honor not only his loyalty and hard work, but also the legacy of faith, mentorship, and leadership he continues to build every day.

Congratulations, Duncan Mambera. Your journey is a blessing to many, and your impact will be remembered for years to come.

Daglus Kwashiwa

Claire Smith

Central Stores Daglus joined the company as the Central Stores Manager and at that time had 87 people in his team. Since then the Central Stores has expanded to 327 people with sub warehouses at Parktown, Bulawayo, Mutare, Timber and Gate 6. His journey has been shaped by continuous learning resilience, and a commitment to delivering value.

3 words define him - Visionary, disciplined, results-driven

Business Development Congratulations, Claire, on reaching your 10-year service milestone. Your dedication, professionalism, and consistent hard work have made a meaningful contribution to the team and the organisation. Thank you for your commitment and the positive impact you continue to make. Wishing you continued success and many more rewarding years ahead. MSG

Darryl Sandalls Graniteside Darryl Sandalls joined Electrosales in 2015.

Over the years, he has consistently proven to be a hard-working employee in various Departments he has worked in, bringing in a wealth of dedication and valuable insight.

His experience and determination have been solid building blocks in the success of the ES Kelvin receiving department. Thank you for being a valuable member of our work family we are so proud to have you on board.

Central Stores extends a warm congratulations to Audius Gunda in recognition of his 10-year service milestone.

Since joining us in January 2015 as a Picker Puller in Central Stores, Audius has proven to be an exceptionally hardworking and dependable member of the team.

Marvin Moyo Central Stores Congratulations Marvin on 10 incredible years .We applaud the determination and effort you have demonstrated during your time as a dispatch clerk.

Marvin is now serving our dispatch team as Logistics clerk. We look forward to seeing all of the great things, we know you will accomplish in the upcoming years.

Audius Gunda Central Stores

His strong performance and positive attitude paved the way for two subsequent promotions first to Storeman and later to his current role as Cable Cutter. This trajectory is a testament to his dedication and the high regard in which he is held by his colleagues and supervisors alike. We sincerely appreciate Audius’ contributions over the past ten years and look forward to his continued success with us

15

Raphael Tatira Masvingo We proudly celebrate Raphael Tatira, popularly known as Mr. T, for his remarkable growth, dedication, and commitment over the years. His journey in the organization is a true testament to hard work and perseverance.

Starting as a Floor Salesperson, Raphael quickly distinguished himself through his strong work ethic and sense of responsibility. His dedication saw him rise to Floor Supervisor, and today he proudly serves as the Branch Administrator. Throughout his career, Raphael has consistently demonstrated strong leadership, accountability, and sound decision-making. He manages operations effectively while supporting and motivating his team to perform at their best. His firm, results-driven leadership style has earned him the respect of both colleagues and management. Raphael’s no-nonsense approach has played a key role in transforming the back office from a challenging department into one of the most organized and efficient units in the branch. Through discipline and high standards, he has created systems that promote accountability and smooth operations.

Known for being dependable, detail-oriented, and proactive, Mr. T requires minimal supervision. He is naturally goal-driven and self-motivated, always striving to improve both himself and the performance of the branch.

We sincerely thank Mr. T for his valuable contribution, loyalty, and dedication. His journey from the shop floor to branch administration continues to inspire us all.

Congratulations, Mr. T — your journey continues to inspire us all.

Shepherd Phiri Tall, ever smiling and hardworking that is Shepherd Phiri. He started as a Till Operator in 2015. Ten years later, he is our Floor Supervisor. He is the go to guy when the customers have queries, when the stock doesn’t match. His customer support and engagement is simply perfect. He did not get here by waiting for a promotion but earned it through hard work, dedication and perseverance. Over the years, he has been a supportive shield fiercely advocating for his team’s needs to upper management. If you have walked the floor with “Mkoma Sheppy” or “Dangote” as he is affectionately known, you know what stands out: watch him on his phone and be prepared to invoice.

Thank you for 10 years of showing up, stepping up and getting it done.

Here is to the next 10 years.

Rueben Fidze

Lynett Nyahora

Courage Dambwara

Kwekwe

Gweru Ten years ago, Courage Dambwara started on the shop floor at Electrosales Gweru, eager to learn and grow. From mastering switchgear as a product specialist to leading teams as a Till Supervisor, every step was a win. To everyone who supported him, thank you for the ride!

Zim Zone It is a pleasure to celebrate this very special milestone for Assistant Manager Lynett Nyahora. Make sure you get the spelling of her name right, because she is very particular about it 😂! As part of the E-Commerce team, Lynett is being honoured for her dedication and hard work over the past decade, which have significantly contributed to the organisation’s success. During this time, she has exemplified professionalism, resilience, and a genuine passion for what the organisation stands for as she steadily rose through the ranks. Her willingness to go above and beyond is greatly appreciated.

Her attention to detail, integrity, and unwavering commitment have not only driven results but have also set a standard for others to follow. As she looks to the future, may her journey of excellence and dedication continue to inspire those around her. There is no doubt that her best days are still ahead.

Congratulations, Lynett, on 10 outstanding years of service.

Central Stores

We are delighted to recognize Rueben Fidze as he celebrates 10 years of dedicated service with Electrosales. Throughout his time with the company, Rueben has spent the greater part of his journey in the Receiving Department, where his commitment, diligence, and reliability have greatly supported the smooth flow of operations. Rueben’s consistent effort and attention to detail have helped ensure that incoming stock is handled efficiently, contributing to the overall success of the team and the business. His positive attitude and strong sense of responsibility have made him a valued colleague and an important part of the Electrosales family. We sincerely appreciate Rueben’s loyalty, hard work, and dedication over the past decade.

Congratulations, Rueben, on reaching this impressive 10-year milestone!

16

Constance Muvimi Victoria Falls We proudly celebrate Constance Muvimi on reaching an incredible 10 years of dedicated service at the Electrosales Victoria Falls Branch.

Charity Zvomuya

Constance began her journey as a Safeguard Security officer assigned to Electrosales, where she quickly familiarised herself with our product range while assisting with customer order checks. Her initiative and commitment soon saw her supporting customers on the sales floor, earning recognition and an opportunity to join the team as a trainee sales assistant.

Call Centre We proudly celebrate Charity Zvomuya on reaching an incredible 10 years of service with the company. Charity began her journey at our Belmont Branch in Bulawayo then on to our Kelvin Branch here in Harare , where her strong work ethic and dedication quickly set her apart. Over the years, her commitment and growth within the business saw her rise. To even becoming one of the Call Centre pioneers and now she shows off her vast product knowledge by being a celebrated supervisor in the department. Her wit and humour make her treasured and appreciated by all in the Corporate Sales department. We wish her much success and growth within the company.

Over the years, Constance has developed across multiple roles, including merchandising, till operations, and stocktaking, before settling in the Receiving Department, where she currently serves as Acting Receiving Supervisor. She continues to lead by example while supporting both her colleagues and customers.

Constance also started studies privately and now holds Supply Chain Management Diploma.

We thank Constance for her loyalty, hard work, and valuable contribution over the past decade. Congratulations on this remarkable milestone!

Raymond Mapako

Graniteside

Congratulations to Raymond on reaching his 10-year milestone with Electrosales. Raymond joined the company in August 2016 as a General Hand in Retail & Administration and has consistently demonstrated dedication, reliability, and a strong work ethic throughout his journey. In June 2022, he was promoted to Shop Fitter in the Shop Development Department, where he has continued to make valuable contributions to the business. Currently assisting at Kelvin with floor operations and dispatch, Raymond remains a dependable team player whose commitment and versatility are greatly appreciated. We thank him for his years of service and look forward to many more years of success together.

Tendai Makuyana Msasa Tendai Makuyana AKA (DP) Dialogue President. Tendai joined Electrosales in 2015 as a Till Operator. He moved to the Trade counter because of his knowledge in switchgear gained from experience throughout his career. Through dedication and hard-work he was promoted to Till Supervisor for both counter and express tills.

Makuyana has been influential in training his colleagues in switchgear product knowledge and Till operation. We know and appreciate him for his ability to liaise with diverse people and bring solutions (Dialogue President).

We wish Him the best in his career as he continues to serve in this organization.

Pouscent Duuwa

Chenjerai Zirugo

Borrowdale

Pomona Branch

Congratulations on reaching an incredible milestone of 10 years with the company! Your dedication, hard work, and commitment over the years have truly made a positive impact on everyone around you. It’s inspiring to see the passion and professionalism you bring to your work every day. Wishing you continued success, growth, and many more achievements ahead. Thank you for being such a valued colleague and team member!

Chenjerai Zirugo, also known as Shumba or Father celebrates the ten years of service milestone with the company. Chenjerai served at a number of branches including Msasa and Pomona. He is currently stationed at Pomona as a Floor Sales Paint Specialist.

We cherish and celebrate Chenjerai’s work ethic, team work and resilience.

17

A Decade At Electrosales, Building More Than Sales Melusi Ndlovhu - Plumtree Road

Ten years ago I joined Electrosales not just for a job, but for a place that felt like home. Our vision is clear: To be Zimbabwe’s premier hardware supplier through range, service, value, quality, and innovation. That vision has guided me in this journey.

What’s kept me here are “Our Bricks” the values we build on every day.

People and Community come first. When staff feel valued, they serve better. I’ve tried to pass that on by mentoring new team members. I’m also proud of the times we’ve given back to schools and local builders, because hardware is about building communities, not just selling stock.

Customer and Partnerships

define our work. I learned early that

customers don’t remember discounts; they remember if you solved their problem at 4:45pm. Building strong relationships with plumbers, electricians, and contractors has been more valuable than any single sale.

Agility and Integrity keep us moving. In my ten years we’ve faced stock shortages, price changes. The teams that win are flexible and fast.

But speed means nothing without doing the right thing honest pricing, reliable service, and trust you can’t restock.

Collaboration and Value tie it all together. When Sales, Stores, and Accounts work as one, we fix problems faster. Understanding that margin isn’t just a number, but what keeps the business sustainable, changed how I work.

Looking back, I’m proudest of the relationships built and the staff I’ve coached. Looking forward, I’m excited for what’s next. If we keep living these values, Electrosales will remain not just a supplier, but a home for customers and staff alike.

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Here’s to the next chapter of building together.

Growth Through Grit - My Electrosales Brian Mutsvanga - Msasa Hardware Journey

I joined Electrosales Hardware in 2020 at the Kwekwe branch as a merchandiser. On the floor, some of the team started calling me Sir Cloudee, a nickname that stuck because I was always looking at the “bigger picture” of the store. My days were about product placement, stock checks, and learning the rhythm of retail. It was ground-level, hands-on work, but I didn’t know it then: I was learning the foundation of how this business really runs.

After three years in Kwekwe, I knew every aisle and every fast-moving SKU. More importantly, I’d learned how to spot what customers were really looking for and how to keep a store floor humming. That consistency paid off, and my merchandising skills started getting noticed beyond just my branch.

In 2024, I moved to Pomona branch in Harare. Coming from a small branch to a bigger branch came with more responsibility. Higher foot traffic, more stock, more pressure. However, the same principles from Kwekwe still worked: keep the floor tight, serve customers well, and stay ahead of stock issues. The move felt like Electrosales saying, “We see you. We trust you with more.”

Along the way, I was called into multiple branch set-up projects as the merchandising lead- Madokero, Southerton, Cardinals, Pomona Yard and Westgate respectively. I played a key part in getting those floors launch ready: making sure layouts were right, training teams on display standards, and making sure day-one customers walked into a store that felt established. Sir Cloudee was up for the challenge- turning empty shells into stores that sell.

In 2026, I now serve as a Floor Supervisor at Msasa Branch, having progressed from merchandiser to supervisor in just six years while gaining experience across several branches. Today I’m not just maintaining displays, I’m leading the team that does. I’m responsible for how the floor looks, how customers experience us, and how my team grows.

Same company, many branches, three roles. The thread is simple: show up, learn the details, and take ownership. Electrosales gave me the ladder, but optimism, merchandising skill, and hard work were how I climbed it.

Kwekwe taught me the basics. The new branches proved my value. Pomona tested my scale. Msasa is teaching me leadership, and Sir Cloudee is still building.

19

Level Up Promotion Delivers Excitement, Growth and Big Rewards The recently concluded Level Up Promotion proved to be one of the

Designed to encourage customers to shop using their Electrosales

biggest and most successful campaigns yet, rewarding loyal customers

Loyalty Cards, the promotion gave shoppers the opportunity to enter

across the country while also driving exceptional growth for the

and win exciting prizes every fortnight, while also standing a chance to

business.

walk away with life-changing grand prizes.

Throughout the campaign, customers who spent $25 or more using their Loyalty Cards were automatically entered into the draws.

Customers also got bonus entries when they bought Fortnightly winners walked away with prizes that included a Karcher High Pressure Washer, Russell Hobbs Kettle and Toaster Packs, and Defy 30L Microwaves, each paired with a Yale 3 Pack Lock Set. The excitement continued to build as customers across the country eagerly anticipated the grand draw announcements.

The biggest winner of the campaign was Phainos Munemo from Southerton Branch, who scooped the First Prize. He officially received his prize on the 15th of May 2026 at Northgate Estate surrounded by his family who joined in celebrating the memorable occasion. Phainos expressed immense gratitude and excitement, describing the win as a life-changing moment.

Scan To Watch Grand Draw

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Second Prize winner Stanford Rushavashava from Harare Street Branch will soon be jetting off with his wife on a holiday to Johannesburg, courtesy of SAA, along with US$1,000 spending money.

DREAMS INTO REALITY: Pure joy as the winner’s family celebrates winning a residential stand, joined by our Southerton Branch Manager at the future site of their new stand

In addition, 25 lucky customers from branches across the country each walked away with 43-inch Hisense TVs as part of the grand prize draw.

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Beyond the prizes, the promotion delivered remarkable business results. Year-on-year loyalty card sales increased by 104%, while an impressive 13,519 new Benefits Cards were signed up during the campaign period, a clear indication of the growing customer

2.

engagement and trust in the Electrosales brand.

Frank Million – Masvingo Branch

3.

Tatenda Mandofa – Corporate Sales

Adding even more energy and excitement to the campaign was the The excitement was not limited to customers alone. Internally, staff and branches were also motivated through various competitions aimed at driving participation, creativity, and promotional excellence.

Branches competed for fortnightly and promotion targets, with Chinhoyi Branch emerging as the winner of the floating promotional trophy, while Bulawayo Fife Street Branch earned the Level Up Champion Award for outstanding execution and promotional engagement.

A company-wide WhatsApp promotion also encouraged staff members to actively market the campaign through their statuses and networks.

The highest individual views were rewarded, with the following staff members taking top honours:

Level Up Challenge, which saw branches and departments across the company putting on their dancing shoes and taking part in a fun dance challenge to the official Level Up song. Teams went all out with creative choreography, impressive dance moves, and spirited performances that perfectly captured the excitement of the promotion while showcasing the vibrant culture and teamwork within the Electrosales family.

The challenge quickly became a highlight of the campaign, bringing staff together, boosting morale, and creating memorable moments across branches and departments.

The Level Up Promotion showcased the power of teamwork, customer engagement, and innovative marketing. From branch participation to customer excitement and outstanding sales growth, the campaign was a great success.

Business Development 1.

Tinotenda Munyati – Winner of a Karcher High Pressure Washer

A special thank you goes out to every staff member, branch, department, and partner who played a role in making the promotion a success. Through implementing the campaign in stores, driving customer engagement, participating in competitions and challenges, and consistently pushing the promotion forward, your dedication and enthusiasm made Level Up what it was.

As the curtain closes on this chapter, the momentum and excitement generated by Level Up leave the business looking forward to an even

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bigger and better promotion next time around.

The Quiet Strength Behind Every Sale Takudzwa Tumela - Zvishavane

In the rhythm of everyday business, the role of a salesperson is often

The work is not without challenges. Long hours, diverse personalities,

seen as routine, yet it encompasses a story of dedication, resilience and

and high expectations require endurance and emotional strength. As

quiet strength. As if it’s a sequel of the previous day, from the moment

the day unfolds, challenges arise – a difficult customer, a missed sale,

the doors open, salespersons step into a day that demands not only

or an unmet target. Yet, the salesperson perseveres, drawing from a

skill, but patience, empathy and an unwavering commitment to deliver

well of resilience that’s often unseen. They recalibrate, refocus, and

excellent customer service. Their work reflects an understanding that

reach out, knowing each “no” brings them closer to a “yes”. This agile,

every interaction matters and that service done well builds trust and

and dynamic spirit serves them well, as they navigate the complexities

loyalty.

of sales with creativity and determination.

Each day commences with careful preparation. Shelves are cleaned, products are displayed with intention, and price changes are updated all before the first customer steps in. This preparation reflects discipline, integrity and a desire to do the right thing. Long before a sale is made, commitment and responsibility have already been invested. Behind each smile, there’s a story of overcoming challenges, of adapting to different personalities, and of finding solutions. It’s a dance of listening and responding, where the steps aren’t always choreographed, but the outcome is always aimed at doing the right thing. Whether it’s addressing a concern or closing a deal, the goal remains the same: to connect and create a lasting impression.

As customers walk in, they are met with warm smiles and welcoming attitudes, regardless of how the day may become. Portraying good listening skills and attentiveness, salespeople offer thoughtful guidance and respond with courtesy and professionalism. In doing so they represent not only themselves, but the organization as a whole. In a world of constant change, salespeople embody flexibility, innovation and dynamic spirit, adapting and evolving to meet new challenges ensuring that customers feel valued and understood.

It’s not all about pocketing money: beyond transactions partnerships are built. They remember names, preferences, and stories, weaving a tapestry of connections that turn one-time buyers into loyal advocates.

By fostering the culture of building strong partnerships, they create a network of trust and loyalty that drives long-term success, encouraging a good retention of old and new customers always coming back for more, thereby making the company thrive.

In the quiet moments, they reflect on what worked, what didn’t, and how they can improve. When challenges are met with solutions, and obstacles become opportunities, that’s when excellent customer service shines brightest. It’s a testament to the strength of our company, where doing the right thing is the foundation of everything we do.

And when the day winds down, and the team gathers to celebrate wins and reflect on lessons learned, it’s clear: our strength lies in the people. By valuing our people, we invest in their growth, recognize their efforts, and create an environment where everyone thrives. The cycle repeats – a seamless blend of service, partnership, and progress. Our salespeople step into each day with purpose, backed by a company that champions collaboration, drives shareholder value, and stays true to its principles.

In the end, it’s not just about sales – it’s about the connections we make, the lives we touch, and the values we stand for. Our salespeople are the heartbeat of our mission, driven by the zeal to provide excellent customer service, guided by doing the right thing, and empowered by our commitment to value our people.

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Safeguarding Our People’s Data: What The Law Now Requires Of Us Andrew Banda - IT

On 3 December 2021, Zimbabwe enacted the Cyber and Data Protection Act [Chapter 11:22], commonly referred to as the Data Protection Act. This landmark legislation fundamentally changed the obligations that every organisation, including ours, has towards the people whose data we hold: our customers, our employees, and our suppliers.

In September 2024, the Government went a step further by introducing the Cyber and Data Protection (Licensing of Data Controllers and Appointment of Data Protection Officers) Regulations. These Regulations strengthened enforcement by requiring organisations that process personal data to formally register with the regulator and, where applicable, to appoint a Data Protection Officer. That is precisely why this role now exists at Electrosales.

What Counts as Personal Data?

Under the Act, personal information is broadly defined and includes names, addresses, telephone numbers, identification numbers, biometric data, email addresses, and even opinions expressed about an identifiable individual. Sensitive data including health information, religious beliefs, political opinions, and racial or ethnic origin attracts a higher degree of protection because its mishandling can cause serious harm to individuals.

At Electrosales, we handle personal data every day: customer invoices, employee payroll records, HR files, supplier contacts, CCTV footage in our branches, and data collected through our point-of-sale systems. All of this falls within the Act’s scope.

Key Principles of Data Protection Under the law, Electrosales acts as a Data Controller. This means we must follow specific data quality principles: »

Lawfulness and Fairness: We must collect and process data legally and transparently. Individuals should always know why their information is being collected.

»

Purpose Limitation: Data should only be used for the specific purpose for which it was collected. For example, customer details gathered for invoicing should not be used for unrelated marketing without consent.

»

Data Minimisation: We should only collect data that is strictly necessary.

»

Accuracy: Keeping data up to date is critical. Inaccurate data can lead to poor decisions and compliance risks.

»

Storage Limitation: Personal data should not be retained for longer than necessary. We must have clear policies in place for data retention and deletion.

»

Integrity and Confidentiality: Appropriate security measures must be implemented to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

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Why Data Protection Matters to Electrosales Failure to comply with the Act can result in serious consequences: »

Regulatory fines imposed by POTRAZ

»

Criminal prosecution for the unlawful disclosure of personal data

»

Custodial sentences for serious offences may extend to a maximum of 20 years

»

Reputational damage and the loss of customer trust

»

Mandatory suspension of data processing activities

On the other hand, strong data protection practices help us: »

Build customer confidence and loyalty

»

Strengthen our brand reputation

»

Ensure business continuity

Your Role as a Team Member Data protection is not solely the responsibility of the DPO or the IT department, it is everyone’s responsibility. Here is how you can contribute: »

Do not share personal data: Never share customer or employee data with unauthorised parties, whether by email, WhatsApp, or verbally. If you are unsure whether sharing is appropriate, check with your manager or the DPO first.

»

Protect your credentials: Never share passwords or login details with anyone, under any circumstances.

»

Be cautious with emails: Watch out for phishing attempts and suspicious email attachments. If something looks unusual, do not open it.

»

Lock your workstation: Lock your screen whenever you step away, even briefly. Unattended screens displaying personal data are a compliance risk. Do not leave sensitive documents unattended in public areas.

»

Report incidents promptly: If you suspect that personal data has been accessed, lost, or shared without authorisation, report it to the DPO immediately. Early reporting allows us to respond appropriately and, where required, notify the relevant authorities within the required timeframe.

As we navigate an increasingly digital world, the importance of data protection cannot be overstated. Understanding and adhering to the Cyber and Data Protection Act is essential for our continued success as an organisation, and for maintaining the trust of our customers and colleagues. Let us all commit to making data protection a natural part of our daily operations, ensuring that Electrosales remains a leader in safeguarding personal information and respecting the privacy rights of individuals. Together, we can foster a secure and compliant workplace that reflects our core values of integrity and responsibility.

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Our Website Is Your Ultimate Sales Tool

11,500 Products In Stock

91% Of Full Product Range

Scan For Website

Our physical branches are the heart of Electrosales, but our website is the digital storefront that never sleeps. It isn’t just a catalogue, it is a powerful tool designed to drive branch sales, answer customer questions and be a valuable source of information. Make sure you are using it to its full potential every day.

Core Features And Inventory Power 11 500 products Representing 91% of our full range Branch Finder and Hours: Never guess a branch’s schedule or phone number. Every single Electrosales location has its exact physical address, coordinates, and operating hours clearly updated.

Specials and Promotions: Stay aligned with active marketing campaigns. All seasonal promotions and active discount products are live on the site, giving you a reference point for customer deals.

Expert DIY Blogs: We provide solutions, not just products. Guide customers to our blog section for professional DIY guides, project ideas, and expert tips that build lasting brand loyalty.

Careers and Vacancies: Know someone looking to join the Electrosales family? All active career openings across Zimbabwe are officially posted

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on the site, serving as our central hub for recruitment.

Loyalty Cards Trade Card Online Registration: Contractors, tradespeople, and business owners can now sign up for their Trade Card directly via the website. Encourage customers on the floor to sign up instantly using their smartphones to jump-start their business benefits.

Benefits Card Portal: Customers can log into a personalised portal on the website to manage their account directly. Check their Transaction History, manage digital Vouchers, perform an Account Top Up, and update their personal details.

Instant Contact Channels Direct WhatsApp Link: WhatsApp is central to how Zimbabwe does business. Our website features a direct link that launches our WhatsApp Call Centre, letting customers message requests for quotes straight to us.

To show how powerful this digital tool is, our latest Google Analytics report from April 2026 reveals massive growth and nationwide engagement across the platform: Surging Visitor Numbers Since the Start of 2026: Our digital storefront has seen a massive influx of traffic over the last few months, accumulating 163,000 active users and over 288,000 total web sessions since February this year. Month-on-month growth has been exceptional active users grew by 14.3% in April alone, moving from 56,000 to a record 64,000 individuals relying on our platform for their hardware, construction, and DIY needs.

Our digital reach has truly gone national: we received traffic from 23 of Zimbabwe’s 32 cities, meaning our online presence now covers 71.9% of the country’s urban centres. Overall, Zimbabwe traffic drove 82.8% of our total site views.

The Takeaway: Our website isn’t just for the marketing team it’s a vital tool for the sales floor, customer service, and operations.

Growing With Every Zimbabwean

163,000 Active Users

Zimbabweans actively using the Electrosales platform

Let’s start using it actively in our day-to-day routines. If a customer has a question about a product we don’t have right in front of us, let’s pull up the website together and show them what we’ve got!

288,000

+14.3%

Total Web Sessions

User Growth in April

Visits logged across the

Our fastest month of

platform so far in 2026

growth so far this year

A Record Month for Electrosales Active Users, Start vs End of April 2026

56,000

Start of April

64,000

End of April

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A New Era at Plumtree Road: Transforming the Customer Experience Mike Munetsi - Plumtree Rd

You can call us the Bulawayo Branch. You can call us the Plumtree Road

Plumtree Rd was a sleeping giant, lying in the deep slumber of its

Branch. You can even call us the Belmont Branch, or simply FEB. But

creators, with the promise of greatness waiting to be awakened. Lost

when it comes to bringing the energy, delivering results, and stealing

in my thoughts, my mind drifting, business reviews ended in despair,

the spotlight, Kings and Queens Branch says it all.

questions asked, when, why and who remained unanswered. Then

Please take time and walk with me as I share the narrative of the great work which was done to face lift the Kings and Queens Branch. I am grateful for the opportunity to once again take my teammates on a journey down memory lane- reflecting on our transformation over the years and celebrating the modern shopping experience that the Dollar and Queens Branch proudly offers to Bulawayo’s 21st-century customers. Just to echo, one customer said “This is the Best Retail Hardware Shop this side of the country” I could not agree more, yes Electrosales Plumtree Rd ize-ngenye (is coming with a new approach).

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came August 2025, when what once seemed impossible became reality. A record-breaking milestone was achieved, sparking the momentum that set lasting progress in motion. Plans and budgets were done and revised. Commissioning of the project was finally approved and word reached us to look forward to the coming period of demolitions, construction and renovations.

The shop development started in November and ended mid December 2025.It was pain for gain, amid construction and renovations, trading went on. Customers complained of dust, but curiosity gripped them, they wanted to see the result. More than 100 personnel from Contractors participated in this development and this called for tightened security. In the mornings, the branch management team would report earlier than usual to sweep the shop preparing for the day’s work and other times would knock off after midnight to accommodate renovations in sensitive customer areas which could not be carried out during trading hours.

The work done increased retail space which meant improved stocking and smart merchandising. The new merchandising whispers order and elegance, guiding your eyes from one shelf to the next. Every corner feels intentional, every product placed as if waiting to be discovered.

The signage in the shop is informative giving our customers a wow effect. The shop layout improvements invite customers to linger, connect and celebrate the beauty of a hardware store. A closer look at the increased signing of monthly Benefits Card starting this year in relation to individual customer sales is evidence that walk-in customers have significantly increased because of the shop development. We believe our greatest achievements are still ahead of us, and we are confident that new benchmarks will be reached and exceeded in the months to come.

Scan For Virtual Tour To the shareholders we say the return on your investment into the shop development is guaranteed.

I would like to express my heartfelt gratitude to all the departments involved in making this project a success. Their collective effort, expertise,

Siyavuka, Sibusa, Siphinda!

and unwavering support were instrumental in bringing this renovation to completion. Thank you all to the Kings and Queens well-done! There is none like you! I say let’s make more money!

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Powering Progress, Building Tomorrow Jeffrey Mugabe

For decades, Electrosales Hardware has been more than just a supplier,

At Electrosales Hardware, every cable, every bolt, and every brick tells

it has been a trusted partner in powering homes, businesses, and

a story of resilience and progress. Together with our customers, we are

communities across Zimbabwe. Specialising in electrical supplies,

not just building projects, we are building Zimbabwe’s future.

hardware, and building materials, Electrosales has become a cornerstone of the construction and industrial landscape.

Electrical Solutions that Empower From household wiring to large-scale industrial projects, electricity is the heartbeat of modern life. Electrosales provides a comprehensive range of electrical products, cables, switches, circuit breakers, and lighting solutions, that ensure safety, reliability, and efficiency. With a focus on quality and innovation, the company helps customers keep their projects powered and future-ready.

Hardware You Can Rely On Behind every successful build is dependable hardware. Electrosales offers everything from fasteners and fittings to tools and accessories designed to withstand demanding conditions. Whether it’s a small DIY project or a major construction site, customers know they can count on Electrosales for products that deliver strength and durability.

Building Materials for Lasting Structures Construction is about more than bricks and mortar, it’s about creating spaces that stand the test of time. Electrosales supplies a wide range of building materials, including cement, steel, timber, and finishing products, all sourced to meet industry standards. These materials form the backbone of projects that shape communities and drive development.

A Commitment to Service What sets Electrosales apart is not just its product range, but its dedication to customer success. With knowledgeable staff, tailored solutions, and a commitment to excellence, the company ensures that every customer, from contractors to homeowners, receives the support they need to bring their vision to life.

At Electrosales Hardware, we believe in more than supplying materials, we believe in building futures. By combining quality products with exceptional service, we continue to empower builders, electricians, and innovators to create structures that inspire and endure. Together, we’re not just building projects, we’re building progress.

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Keeping the Wheels Turning Inside the Electrosales Logistics Operation Behind every fully stocked shelf, every branch delivery, and every successful trading day at Electrosales is a logistics operation working tirelessly behind the scenes to keep the business moving.

From early morning vehicle allocations to real-time tracking and branch replenishment, the Logistics Department plays a critical role in ensuring stock reaches the right place, at the right time, every single day. As the business continues to expand across Zimbabwe, so too does the scale and complexity of the operation.

Today, the Electrosales logistics fleet consists of 25 trucks, 18 three-wheel scooters, and 41 forklifts operating countrywide. Together, they help move as much as 450 tonnes of stock every week to branches across the network. In a typical month, the fleet covers an impressive 60,000 kilometres while consuming approximately 13,000 litres of fuel as deliveries are made to branches including Marondera, Chinhoyi, Kadoma, Kwekwe, and Gweru.

Keeping an operation of this scale running smoothly takes coordination, communication, and a dedicated team. The department currently operates with 43 drivers, including 10 forklift drivers, supported by a logistics support team of five who oversee daily planning and operations.

For the Logistics Manager, Jason Wells, one of the proudest moments has been stepping back and evaluating the sheer volume of stock being moved daily, weekly, and monthly across the business.

“It really highlighted the scale of what the team achieves consistently behind the scenes,” he shared.

Technology has also become an increasingly important part of the department’s operations. The team currently uses an online sheet system that helps track which stock is going to specific branches each day, allowing vehicles to be allocated according to load requirements. An online fuel monitoring system also helps track fuel usage per vehicle and trip, improving visibility and efficiency across the fleet.

The department is now taking another step forward with the development of a Transport App that will be used by drivers while out on deliveries.

The app will link directly to the Logistics control room, giving the support team real-time oversight of vehicle movements and locations across the country.

Several systems work together daily to ensure smooth operations. An in-house stock control system identifies stock requirements for each branch, while the logistics support team allocates loads and vehicles throughout the day. Vehicle tracking systems monitored by the in-house surveillance team provide additional oversight, while a dedicated Logistics WhatsApp group allows for instant communication and updates between drivers and the control room.

As the company continues to grow, the logistics operation continues to evolve alongside it. Over the past six months alone, the department has seen significant growth in activity and demand. Fleet performance is continually reviewed to determine where replacement vehicles may be needed, while third-party transport providers are also used on an ad hoc basis to help manage increased workloads and maintain continuous stock flow to branches nationwide.

While customers and staff may simply see trucks arriving at branches, the Logistics Manager says there is far more happening behind the scenes than most people realise.

“What people often don’t see is the amount of coordination required to move even one stock item from source to branch,” he explained.

From route planning and fuel monitoring to communication systems and real-time tracking, the logistics operation has become one of the key engines powering the continued growth of Electrosales.

And perhaps no sentence sums up the department better than this: “Wheels turning means replenishment stock is moving to our branches.”

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Meet Our Drivers Sonny Chirikure

Masimba Zonde

Heavy Duty Truck Driver

Q: When you see a truck on the road, what do you think to yourself?

Q: What does a typical workday look like for you in your own words

A: It supports the team

A: I always start early, check my vehicle then I start my deliveries.

Q: What makes you proud to work in this department?

A: There is room to feedback on our daily work Q: What’s one thing people might not realize about working in logistics?

A: It requires pre planning and safety awareness, its beyond just driving

Most of my day is driving, loading and offloading Q: What’s one thing colleagues might be surprised to learn about you?

A: I am also a Treasurer, Head of development and Chairman of Man’s Organisation at church

Kurauone Vhembo

Tapiwa Sariri

Q: What’s your role in the logistics department, and how long have you been part of the team?

A: I am scooter driver and i have been here for 7 months Q: How did you end up working in logistics?

A: I applied as a class 3 driver Q: What part of your job do you enjoy the most?

A: Just driving Q: What’s one skill your job has taught you that you didn’t expect?

A: A Saturday when I had to go an extra mile, delivering to a customer

Q: What does a typical workday look like for you in your own words A: Busy, picking and dropping orders at branches Q: Who’s the unsung hero in the department, and why?

A: The H.O.D they are always driving the force behind drivers Q: How does your role contribute to keeping the business moving?

A: I just make sure that our products get where they are supposed to go in time

after working hours and I could not find the place until I had to use Google Maps Q: If you weren’t in logistics, what do you think you’d be doing?

A: I’d be a welder; I did it some time ago

Brian Marangwanda Q: If you weren’t in logistics, what do you think you’d be doing?

Jerrald Mallagi

Q: How did you end up working in logistics?

A: I just wanted a job where I could be out and about meeting different people every day

A: I’d be a tailor, that’s my previous job

Paul Mzenda

Q: What’s the first thing you check or think about when you start your shift?

A: I check my vehicle first, then I report to the office to get allocated duties of the day

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Q: What do you enjoy doing when you’re not at work?

A: I am a guitarist, I love music so much

Jabulani Nhende

Munashe Muchacha

Q: What’s the first thing you check or think about when you start your

Q: What’s the most memorable delivery or workday you’ve had so far?

shift?

A: The first time delivering stock to our out-of-town branches, it felt

A: Doing first parade, checking my bike

good just knowing we can do great things

Q: What’s one skill your job has taught you that you didn’t expect?

Q: When you see a truck on the road, what do you think to yourself?

A: Honesty, discipline and customer is king

A: I just wonder if the driver is having a good day Q: What makes you proud to work in this department?

A: I know I’m part of something big

Pride Chakatiyaka Blessing Mubvumbi Q: How did you end up working in logistics?

A: I started as a Warehouse Truck Assistant, enjoyed the transport side and moved into driving, doing deliveries for logistics Q: What’s one skill your job has taught you that you didn’t expect?

A: Time management and route optimization

Q: What’s the funniest or most unexpected thing that’s happened on the job?

A: When I ran out of fuel my boss unexpectedly gave me a printed

Q: Who’s the unsung hero in the department, and why?

t-shirt with an empty fuel gauge on it, written “senior moment” as a

A: The Dispatch Coordinator who keeps schedules smooth

reminder to me and the team that fuel needs to be checked before going on a journey at all times Q: How does your role contribute to keeping the business moving?

A: By ensuring shipments reach destinations promptly keeping everyone contented and projects on schedule

Simon Gavaza Q: What part of your job do you enjoy the most?

A: When it’s early in the morning, I like the peace in the road when there is no traffic Q: What’s one skill your job has taught you that you didn’t expect?

A: It taught me how to stay calm to my fellow worker and when I am

Joseph Chirungwa

with customers

Wiliam Gombarume

Q: How would you describe the logistics team in three words?

Q: What’s one thing people might not realize

Q: Who’s the unsung hero in the department, and why?

about working in logistics?

A: The office staff, they make sure we are always on the right track

A: Reliable, effective and efficient

A: People don’t realise how much planning it takes, we don’t just drive there is a lot behind the scenes, collaborating until the customer comes back to the shop to buy more

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Electrosales Bulk: The Engine Behind Corporate Fulfillment Takudzwa Chinangwa - ES Bulk

At Electrosales Head Office, situated next to the Kelvin branch, stands a vital operational hub known as Electrosales Bulk. Though not always visible to the outside world, this department plays a pivotal role in ensuring that the company’s corporate customers receive efficient, reliable, and coordinated service. Electrosales Bulk was established with a clear and focused mandate: to consolidate orders from across all branches for corporate clients and oversee their delivery in a streamlined and professional manner. By acting as a central coordination point, the department ensures that large-scale and multi-branch orders are handled with precision and efficiency.

The branch operates under the leadership of Washington Chisango, whose guidance and experience have helped shape a culture of professionalism, accountability, and teamwork. Supporting him is a dedicated team of 20 staff members, each playing an essential role in the daily operations of the unit. From order consolidation and stock coordination to logistics and invoicing, the team works diligently to ensure that every corporate order is processed accurately and delivered on time. A key aspect of Electrosales Bulk’s operations is its close collaboration with the Corporate Sales department. The two functions operate seamlessly much like a hand working with its glove to ensure that customer requirements are clearly understood and effectively fulfilled. While Corporate Sales focuses on client engagement and order acquisition, Electrosales Bulk ensures that those commitments are translated into efficient operational execution.

Beyond logistics, the ES Bulk also performs invoicing for selected corporate customers, further strengthening its role as a comprehensive support centre for corporate transactions. This integration of administrative and logistical functions allows for a smoother, more controlled service experience for Electrosales’ valued clients.

To support its delivery operations, Electrosales Bulk currently operates a fleet consisting of two T35 trucks, one Mahindra truck, and two scooter bikes.

This fleet enables the team to manage both large-scale deliveries and smaller, urgent dispatches efficiently, ensuring flexibility and responsiveness to customer needs. Through its structured processes, dedicated team, and close coordination with Corporate Sales, Electrosales Bulk continues to serve as a critical backbone of Electrosales’ corporate fulfilment strategy. It stands as a testament to the company’s commitment to operational excellence, reliability, and superior service delivery.

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Your Value Is Not Defined By The Outcome Elvis T Chirenda - Madokero

“Loss isn’t always a reflection of your effort. Sometimes it’s a reflection of what the world wasn’t ready to give you. Sometimes it’s a door closing because it wasn’t your door. Sometimes it’s a season ending so a new one can actually start.”

When a situation crumbles despite our best efforts, we turn into our own worst enemies. That’s why we overthink. We replay every detail in our minds, looking for that exact moment we messed up, the word we said wrong, the sign we missed, the thing we should have done differently. We torture ourselves trying to rewrite the past that wasn’t ours to fix in the first place.

You can do everything right and still lose. And it will mess with your head because we’re trained to believe effort equals outcome. But real life doesn’t work on formulas. Sometimes you can give everything you have, and it still won’t be enough for the situation you’re in. Not because you failed, but because the outcome was never in your control. However, the truth is sometimes you didn’t fall short. Sometimes you didn’t miss the sign. Sometimes you didn’t fail. The situation simply wasn’t meant to work. The timing wasn’t aligned; the path wasn’t yours.

Stop punishing yourself for outcomes you can’t control. Stop blaming your heart for caring. Stop rewriting the past like you caused every ending.

Because you can do everything right and still lose. Losing does not mean you are unworthy and useless; it means you are human. Your value is found in your resilience and your willingness to show up, not in the trophy case of your successes.

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Dedication To Carol Hobbs Anonymous Contributor

In many workplaces, people meet managers who guide the work and lead the team. But sometimes, life blesses us with someone rare, someone who leads not only with knowledge, but with kindness, patience, and heart.

You have been more than just a manager to me. You have been a friend when I needed someone to talk to, a motherly guide when I needed direction, and a leader who believed in me when I doubted myself.

Your support, your patience, and your wisdom have made the workplace feel lighter and the challenges feel possible. Through your encouragement, I have grown not only in my work, but also in confidence.

Some people are placed in our lives for a reason not only to lead us but also to uplift us. Your kindness and guidance have left a mark that goes far beyond the workplace.

I may not say it often enough, but I am deeply grateful for the support you have given me and for the person you are. Some people manage teams, but very few truly touch the lives of the people they lead. No amount of words can ever really express how grateful I am, that being said, Thank you, Carol, for being one of those rare people I will always appreciate and be grateful for you.

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Motherhood And Work Balance Shemilda Mushore - Central Stores

Juggling roles, a delicate dance Mom and pro, a constant prance Between diaper changes, Sleepless nights and deadlines tight Finding balance, a fleeting sight.

Hands full, heart fuller still Guilt and love, a mother’s thrill Every step, a choice to make In this dance, mistakes are part of the wake.

Finding harmony, a delicate art A balance sought, a peaceful heart.

You got this, one day at a time Finding your rhythm, your own rhyme

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Young Talent, Bright Future Victoria Falls - Constance Muvimi

At Electrosales, we believe in giving young people a chance to grow. Our newest recruit Gugu Makhalima is proof that age is just a number.

She joined us straight out of school-young, eager and ready to learn. In just a short time, she has impressed everyone with her maturity, work ethic, and positive attitude.

Customers often comment that she carries herself like an adult, handling responsibilities with confidence and care.

As young as she is, she shows up every day determined to do her best. It’s a reminder of how important it is to give youth an opportunity.

We want to say a special thank you to Electrosales for believing in young people. By opening doors for them, it helps them to keep busy, focused, and off the streets. The organization is not just giving jobs but it’s giving people purpose.

Gugulethu makes us proud and she represents the future of Electrosales Hardware.

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The Future Begins Today

Cameron Street Transforms Harare High School Munyaradzi Gijima

On February 14th, the Cameron Street branch embarked on a corporate social responsibility project at Harare High Secondary School, fulfilling its mission to give back to the community. The team, comprising management and staff members, arrived at the school at 2pm and set to work on revitalizing the neglected ablution block.

The transformation was remarkable, with the block emerging looking refreshed and sparkling clean. The team worked tirelessly, motivated by the impact of their efforts. The project was a resounding success, with all members contributing enthusiastically.

Located in Mbare, Harare High School is a government institution established in 1958 as the premier educational facility for black students before independence. The Cameron Street branch was moved by the school’s needs and chose to renovate the ablution block, which had suffered from years of neglect. The block, comprising bathrooms, toilets, sinks, showers, and urinals, is a vital part of the school’s infrastructure.

In addition to painting, the team donated hosepipes and sprinklers to the school. The event was well-documented by the marketing team, who captured the team’s spirit and achievements.

The team began by clearing the surrounding area of tall grass and debris, then proceeded to paint the interior and exterior walls, restoring the original colours and covering damaged areas. Gaps in the plaster

The Cameron Street branch extends its gratitude to the managers,

were patched, and the walls were treated with rich, creamy gloss paint,

coordinators, company directors, and protocol team who made this

giving them a smooth, clean finish. The floor tiles were thoroughly

initiative possible. This project exemplifies the branch’s commitment to

scrubbed, regaining their original cream beige colour.

making a positive difference in the community.

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Our Marondera Branch Gives Back To The Community Russel Nyagano

As part of Electrosales’ ongoing commitment to Giving Back/ Community, the Marondera Branch recently carried out a Corporate Social Responsibility (CSR) initiative at Francis Abbot Children’s Home in Marondera.

Beyond the physical improvements, the initiative also strengthened teamwork and employee engagement within the branch.

The management and caregivers at Francis Abbot Children’s Home, Held on 11 April 2026, the outreach programme saw our team come together to improve the living conditions of the children and caregivers at the home through a number of meaningful projects.

led by Sister Maud, expressed heartfelt appreciation to the Electrosales Marondera team for their time, effort, and contribution towards improving the well-being of the children under their care.

The team undertook several activities during the visit, including painting the girls’ dormitory and caregivers’ offices, digging trenches and laying pipes to connect water tanks and solar geysers to the boys’ dormitory, maintaining the garden area, digging a refuse pit, and carrying out general maintenance work around the facility.

These efforts helped improve water access, cleanliness, and the overall

The successful initiative once again highlighted Electrosales’

appearance and functionality of the home, creating a more comfortable

commitment to Giving Back/Community and creating meaningful

environment for both the children and staff.

impact within the communities it serves.

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A Fresh New Look For Vainona High School Library Glacious Tunha

As part of our Corporate Social Responsibility (CSR) initiative, on the 25th of April 2026 Electrosales Pomona splendidly organised the re-painting of Vainona High school library (ceiling, interior walls and the library roof) in Vainona, Harare. The main objective was to improve students’ study environment, and contribute to the improvement of the school environment; stimulating team work and social community impact, fortifying our “BRICKS” giving back to the community, operate as one and doing the right thing.

The painting initiative was not only about completing the project but creating memories of true happiness, connection and everlasting smiles.

Electrosales Pomona Branch extends its heartfelt gratitude to the school Electrosales Pomona team showed up with positive spirit to transform the study environment of students. The team scraped off of old ceiling paint and re-painted the library interior walls, ceiling and roof leading to the beautiful transformation of the school library. The programme fostered strong unity amongst the team. Doing the right thing, with resilience and positive spirit. Building strong and healthy relationships between Electrosales, the school and the surrounding community.

management especially Dr Dhakwa (Headmaster), Mr Sundire and Mrs Gazi, for their continued cooperation and collaboration. Thank you to our Electrosales Marketing team for their exceptional support and creativity, and all dedicated team members from Electrosales Pomona Branch for their resilience and team spirit. Most significantly, we appreciate our Electrosales Management with their continued support, who made the CSR initiative successful.

The school authority expressed their gratitude on the beautiful new look of the school library. They appreciated the devotion which was shown by Electrosales team, the positive support and the provision of resources.

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The Ultimate Bonding Guide 3 Alcolin Adhesives Every DIYer and Contractor Needs (and the Tools to Match!)

Whether you are upgrading your home interior, tackling a heavy-duty industrial assembly, or fixing an outdoor fixture exposed to the harsh Zimbabwean sun, there is one rule that never changes: Your project is only as strong as its bond.

Using the wrong adhesive leads to peeling surfaces, sagging fixtures, and wasted money. That is why at Electrosales, we stock the industry gold standard in bonding technology: Alcolin.

In this guide, we break down three heavy-hitting Alcolin adhesive solutions currently on our shelves, what they are best used for, their exact product codes, and the essential accessory tools you need to grab from our tool aisle to get the job done right the first time.

1.

For High-Flex and Surface-to-Surface Bonds: Alcolin Contact Adhesive

When you need an immediate, high-strength permanent bond between two large surface areas, you reach for Alcolin Contact Adhesive. This solvent-based adhesive is incredibly versatile and is a staple for local carpenters, shoemakers, and DIY enthusiasts.

Best Used For: Bonding rubber, leather, wood, cork, laminate countertops, felt, and rigid plastics. It’s perfect for re-veneering furniture or fixing loose soles on footwear.

Alcolin Contact Adhesive 1Lt

Code: APALAD235

Alcolin Contact Adhesive 5Lt

Code: APALAD240

The Essential Electrosales Accessory Tools & Codes: »

Contact adhesive must be applied evenly to both surfaces and allowed to become tacky before pressing them together. To do this perfectly, you will need:

»

Paint Brushes & Trowels: Grab a high-quality applicator to spread the adhesive smoothly without leaving loose bristles behind.

»

Forge Wood Handle 907g Rubber Mallet (Code: HTFGHA141): Once the two surfaces meet, they bond instantly. Use this rubber mallet to firmly tap the surfaces together from the centre outward to clear out any trapped air bubbles without damaging your materials.

»

Clean-Up Solvents: Keep a tin of mineral turpentine or acetone handy to wipe down your tools immediately after use.

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2. For Flawless Interior Trim: Alcolin Cornice Adhesive (5kg) Nothing elevates a room’s aesthetic quite like beautifully installed cornices, but heavy mouldings require an adhesive with excellent initial “grab” so they don’t slide down the wall while drying. Alcolin Cornice Adhesive is an off-white, high-strength, low-shrinkage paste specially engineered for this delicate task.

Best Used For: Bonding polystyrene and polyurethane cornices, ceiling tiles, and lightweight decorative mouldings to plaster, painted walls, or cement substrates.

Alcolin Cornice Adhesive 5kg

Code: APALAD248

The Essential Electrosales Accessory Tools & Codes: »

Precision and cleanliness are everything when installing mouldings. Make sure to pick up:

»

Worksite 75mm Putty Knife (Code: HTWSPK116) or Worksite 125mm Putty Knife (Code: HTWSPK118): These flexible steel putty knives are vital for scooping the paste cleanly from the 5kg bucket and buttering the edges of your cornices evenly.

»

Forge Mitre Box & Tenon Saw Set (Code: HTFGSA220): To get those flawless, tight 45-degree corner joints where your walls meet, this all-in-

»

Measuring & Alignment: Ensure a straight line across your wall layout by utilizing a standard heavy-duty measuring tape and chalk line block

one set provides the perfect guiding track and a fine-toothed finish saw. from our hand tool layout aisles.

3. For Absolutely Anything, Anywhere: Alcolin Sticks Like Sh*t (290ml Clear) Don’t let the blunt name fool you this is arguably the most technologically advanced adhesive on the market. Formulated using Silyl Modified Polymer (SMP) technology, Alcolin Sticks Like Sh*t is a high-performance, all-weather adhesive that lives up to its bold claims.

Best Used For: Mirrors, glass, metal, stone, concrete, tiles, plastic, fibreglass, rigid pvc and wood. Because it is completely weatherproof, waterresistant, and unfazed by extreme temperature fluctuations, it can even be applied to damp or wet surfaces making it perfect for emergency plumbing fixes or outdoor roofing repairs during the rainy season.

The Clear Advantage: The clear cartridge dries completely transparent, giving you an invisible, professional finish on visible seams, glass joints, and pristine surfaces.

Alcolin Sticks Like Sh*t 290ml Clear

Code: APBSAD146

The Essential Electrosales Accessory Tools & Codes: »

Because this product comes in a heavy-duty industrial cartridge, a professional dispensing system is mandatory:

»

Alcolin Yellow Caulking Gun (Code: APALGU100): Custom-built for Alcolin cartridges, this powder-coated steel caulking gun features a smooth hand trigger to ensure a reliable, continuous bead of adhesive without wrist fatigue.

»

Forge Basic Utility Knife With Spare Blade (Code: HTFGKN110): A sharp blade is required to slice the plastic cartridge seal and cut the application nozzle cleanly at a 45-degree angle to control your bead thickness.

»

Masking Tape: Line your joint edges before firing the caulking gun, smooth the bead with a damp finger, and peel away the tape while wet for a pristine, factory-smooth edge.

Head to Your Nearest Electrosales Branch Today!

No matter how ambitious your project is, Electrosales has the exact Alcolin formula and the professional-grade hand tools you need to lock it into place.

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Winter-Proofing and Upgrading Your Home: The Ultimate Mid-Year Building Guide As the winter chill settles across Zimbabwe, our construction and home improvement priorities naturally shift. Whether you are a professional contractor pushing to finish a commercial site before the year-end rush, or a homeowner tackling essential maintenance, winter is the perfect season to secure your structure and move your focus indoors.

Cold drafts, dry weather, and dropping temperatures can take a toll on an unprepared property. Fortunately, you can find everything you need to reinforce, renovate, and winter-proof your space under one roof.

Here is how to use the winter season to upgrade your property using premium building products from Electrosales.

1.

Seal Out the Cold: High-Performance Doors and Window Frames

The easiest way to lose indoor warmth is through aging, warped, or poorly insulated entry points. Upgrading your external boundaries is step number one for winter comfort.

Featured Products: Establish a sturdy, insulated entrance with our premium Teak Security Pivot Door or secure standard interior boundaries using the heavy-duty Tregers Steel Door & Frame. Pair these with robust window boundaries like the Monarch Window Frame or the larger Olinda Window Frame to completely eliminate cold seasonal drafts.

2.

Lock in Warmth from Above: Ceiling Sheets, Boards, and Insulation

Did you know that up to 25% of a building’s heat escapes directly through an uninsulated roof? If your rooms feel like ice boxes, it’s time to look upward and build an efficient thermal barrier. »

Featured Products: Create a clean, modern ceiling finish that traps heat using our high-grade Gyproc Rhino Plaster Board. For contemporary, low-maintenance residential upgrades, opt for our durable PVC Ceiling Panels. Don’t forget to neatly trim your borders and secure structural joins with a classic Plain Cornice.

3.

Fortify Your Exterior: Roof Sheets, Gutters, and Structural Steel

Winter provides dry, clear weather making it the ideal window to inspect and repair your roofline and masonry before the heavy summer downpours return later in the year. »

Featured Products: Replace damaged, weathered surfaces with our premium Graphite Grey IBR Roof Sheets. Keep moisture moving safely away from your foundations by installing a new pre-painted Valley Gutter matched with a clean Roll Top Ridge. For structural masonry expansions and brickwork reinforcement, we carry high-tensile structural Brickforce and foundations-saving DPC Sheeting.

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4.

Perfecting Interior Spaces: Powders, Cements, and Tiles

Because winter weather provides stable, low-humidity drying conditions, it is the absolute best time of year for interior plastering, floor screeding, and tiling projects without the risk of rapid-drying cracks. »

Featured Products: Lay down flawless foundations or smooth out rough walls with our premium structural Cement and matching fine building powders. Ready to transform your kitchens and bathrooms? Update your floors and walls with our expansive inventory of ceramic and porcelain Tiles & Accessories, locked down tight with premium-grade, high-bonding Tile Adhesive.

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