Annual Review 2017
The Senior Management Team
Contents
June Patel, Chief Executive
Dr Nicola Wilderspin, Medical Director
Tricia Cavell, Fundraising Director
Dan Corns, Shops and Commercial Director
About us St Richard’s Hospice is an independent charity offering specialist palliative and end of life care to patients with life-limiting illnesses, and support for their loved ones. Last year we gave co-ordinated care and support to 3,088 patients, loved ones and the bereaved. We aim to improve patients’ quality of life, helping them to live as fully as they can to the end of their lives, however long that may be. We work with other health-care partners to prevent crisis intervention and hospital admissions where possible. We care for patients in the South Worcestershire areas of Worcester, Droitwich, Pershore, Evesham, Malvern, Tewkesbury, Broadway, Martley and surrounding areas. We offer in-patient care for patients from the Wyre Forest, Kidderminster, Redditch and Bromsgrove areas. St Richard’s relies on donations and gifts in Wills to fund three quarters of the income we need to provide all our services.
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Chairman’s reflections 3 Quality of life, quality 4-5 of care Our nursing team 6-7 in the community The In-patient Unit (IPU) 8-9 The Family Support 10-11 Service Day Services and 12 Out-patient Clinics Therapies 13 Spiritual care and 14 chaplaincy Education and 15 Resource Centre Our volunteers 16 Funding our care 17 Financial Review 18
A year to remember our achievements in brief We supported 3,088 patients, their loved ones and the bereaved 1,264 patients were supported by our Community Nursing Team 285 new patients were admitted into the In-patient Unit 173 patients attended Day Hospice 1,736 individuals were helped by the Family Support Team including 156 under 18 year olds
“Our lives are a story and the ending matters, “ Dr Atul Gawande Chairman’s reflections
Day Hospice (20 patients per day, 3 days/week), Living Well sessions (currently 1 day per week for 35 patients) and Saturday Social for previous day patients
This review celebrates the many ways in which St Richard’s Hospice continues to care for and support our patients, their loved ones and carers, to meet the increasing needs of our local community for specialist palliative and end of life care.
17 bed In-patient Unit for specialist palliative care Family Support Services, including Counselling, Bereavement and Citizens Advice Bureau Advisor
We continue our care with the fantastic support of our community who fund approximately three quarters of our work through donations and gifts in Wills.
Medical services Allied Healthcare Professionals including physiotherapists and occupational therapists
We are continually grateful to our wider community and supporters who fundraise so tirelessly to pay for our services.
Outpatient facility for Consultant-led clinics
John Bawden, Chairman
Chaplaincy and spiritual care Volunteer services
The care we offer:
Education and Resources Centre
Home care team of St Richard’s Nurse Specialists and Staff Nurses
Hosts Worcestershire NHS Health and Care Trust Lymphoedema Service
Hospice at Home Service
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Quality of life, quality of care Patients are at the heart of all we do
This has been a year of expansion and innovation informed by the strategic review led by our Council of Governors. I feel privileged to be appointed Chief Executive following Mark Jackson’s retirement on 1st June 2017. Mark’s leadership has supported numerous service developments for patients and their loved ones since his appointment as Chief Executive in 2006.
Our new Gateway service led by Clinical Nurse Specialists and a social worker has enabled co-ordinated assessments, professional support and access to our services seven days a week. This new service has provided responsive telephone advice and earlier access to our services by patients, carers and health and social professionals.
A key area of success and development has been the transformation of our Day Hospice that has enabled and supported people to ‘live well’ with their life limiting illness. This approach has enabled people to gain confidence in managing their conditions supported by a range of self-care strategies tailored to their personal needs.
We are fortunate to have staff and volunteers who continually strive to innovate and improve care and clinical services, as outlined in this report. We highly value our clinical relationships and partnership working with Health and Social Care providers, Primary Care and NHS Commissioners in Worcestershire. Working in partnership enables us to provide a co-ordinated approach to care provision to best meet the needs of patients and their loved ones.
““I cannot thank the staff, volunteers and other patients enough. Day Hospice has changed me forever and I now know what the word ‘hospice’ really means. It’s a place you come to, to learn how to live again. I think one of the best ways to describe your life when something like this happens to you is….Life is a glass vase that can shatter into a thousand pieces when dropped. You cannot put it back together again. However, Day Hospice helps you put your life back together and rebuild that vase into a new and better suited shape”.
June Patel, Chief Executive
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Living Life to the full
“Time to talk” St Richard’s Hospice Medical Team provides specialist medical expertise to support the different clinical teams of the hospice, with regular input to the In-patient Unit, Day Hospice and Community Teams. We work in close partnership with the Worcestershire Health and Care Trust’s (HACW) Community Palliative Medicine Consultant, who provides medical support to the Community Team and with NHS Worcestershire Acute Hospitals NHS Trust’s Consultant, who leads the Worcestershire Royal Hospital palliative care team. The hospice Medical Director works in partnership with the other consultants in palliative medicine in Worcestershire to ensure that specialist palliative medicine advice is available to professionals 24/7. In addition, we have a team of interested local GPs who contribute to the provision of on-site medical cover at weekends.
“I will always be grateful for the professional, loving (never condescending) care given to us both. In particular I must mention the great help and kindness given by I think Becky, in the final hours. You should be proud of everyone - cleaners, nursing staff and doctors”.
“The calm, caring, patient centred approach, allowing Dad to sleep when he wanted and eat and drink when he wanted - the availability of the ice lollies which he craved in the last 48 hours. The approach of the doctors and nurses and the fact that they had time to talk to Dad as an individual and took genuine interest in him. The family support after Dad died. As a family we take great comfort from the fact that Dad died at St Richard’s”.
The medical team receives frequent verbal and written appreciation from patients and carers. However, we are always keen to seek ways in which we can improve and request formal evaluation from bereaved relatives after a loved one has died on the In-patient Unit. In 2016/2017, 100% rated the medical care as excellent/good. Dr Nicola Wilderspin, Medical Director
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Our nursing team in the community Our Community Nursing Team supports patients and families in a wide variety of ways
learning forum. This forum brings together front line clinicians from all sectors to explore opportunities for joint working to support patient care.
The St Richard’s Community Nursing Team is highly experienced and staff are able to use their skills and knowledge to help manage patients’ symptoms, support them in making informed choices and identify and refer onto appropriate additional services. The Nurse Specialists tailor their support to individual needs so patients may be seen at home, in GP surgeries, at a clinic or at the hospice in Worcester. Some patients choose to be supported by a regular telephone call rather than a visit.
“Our family had a gift from heaven when your nurse came to us to look after Mum. She is an angel sent from the stars, she went beyond every call of duty to make sure my Mum understood and managed her cancer. I on behalf of my family thank you all from the bottom of our hearts for everything you have done for us”.
Working with other health teams, including GPs and District Nurses, our Clinical Nurse Specialists will visit patients to offer advice on managing physical symptoms such as pain, nausea or fatigue. They will spend time listening and identifying problems and anxieties and support each individual or family to find ways of dealing with these. Senior Staff Nurses support the Nurse Specialists, allowing them to concentrate on the most complex patients, whilst the Staff Nurse undertakes the review visits.
‘‘Of all the people I want to thank, you are at the top of my list. We didn’t have all that long to get to know you, which is one of the reasons I find it even more special how close you got to us. Dad always did things his way and made his wishes clear. Nearer the end he felt a little less control as he got weaker. He relied on me to be his voice but I was crumbling. Then you appeared at my side and made us strong again. His last day was so hard but you made it a little bit easier. I knew I wasn’t alone”.
A regional forum of Queen’s Nurses has met at St Richard’s Hospice and been supported by a Clinical Nurse Specialist and the Community Nursing Services Team Leader. This is an active group which feeds back to the national Queen’s Nursing Institute on key issues affecting community services. In addition, the team has been active within a recently formed health economy clinical
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Our Hospice at Home service enables patients to stay in their own home
Hospice at Home The Hospice at Home service provides additional support which enables patients to remain in their own home at the end of their lives. The service runs 24 hours a day, seven days a week and can provide urgent overnight or daytime periods of nursing care for patients at home. The experienced nursing team works closely with GPs and District Nurses to provide additional care to help patients remain at home; providing physical and emotional support to patients, their carers and loved ones.
“My husband died at home and the help provided by the St Richard’s at home team in the preceding weeks proved invaluable. I cannot speak highly enough about it. I was and am extremely grateful for the unselfish love and special care shown towards both him and myself at such a pivotal time of vulnerable need”.
Experienced Healthcare Assistants provide nursing care to prevent unnecessary admissions to hospital, particularly if the patient wishes to remain at home during the last few days of life. The service is available as a short term package of care when patients are most in need – when they are very ill and in the final stages of their illness.
“Thank you so much for making it possible for us to have a few days away as a family, you have no idea how much it means to us all”.
““I am writing on behalf of my family to say a big thank you for the care and support Dad received, can you pass on our thanks to all the staff, both day and night; they made such a difference, they helped us to keep Dad at home which was his last wish. We send you our best wishes”.
The team supports patients following discharge from the Inpatient Unit or to those patients being cared for at home whilst they are waiting for admission to an In-patient Unit bed. This close working with the In-patient Unit aims to prevent unnecessary admissions to alternative care environments. Vanessa Gibson Community Nursing Team Leader
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The In-patient Unit The IPU provides specialist individualised care that is totally focused around the needs of the patient and extends to the family and those that are important to them. The nursing team are highly experienced and skilled in providing nursing care and management of symptoms. The care they provide encompasses a holistic philosophy and aims to address patient’s needs, goals and wishes.
“Knowing that my wife was in a place of calm professionalism and that whatever she needed was available for her. It relieves the stress of those closest to the patient”.
It is evident that patients and families being cared for on the In-patient Unit have extremely complex needs and are dependent on a high level of care and support from the range of health care professionals.
“Learning that there is a haven of help and care when one is dealing with what is a very difficult situation. It was an eye opener to us and you should all be exceptionally proud of what you do and the professional way you go about every aspect”.
A new Hospitality Service has been introduced on the In-patient Unit. A team of volunteers, led by the Hospitality Co-ordinator, works seven days a week to deliver the personalised service. A member of the Hospitality Team visits each patient in the In-patient Unit mid-morning to talk them through the choice on the three-course menu for the day. Patients are able to enjoy their favourite foods, and the staff are able to liaise with the catering team to support the patients’ clinical needs. In addition, the new Hospitality Team gives nursing staff more time to spend on patient care.
“All the staff were so kind and friendly. The Hospice is the best place he could have spent his last weeks and he died with dignity. Kindest thoughts to you all”.
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The Family Support Service
In brief: 1,803+ Family Support referrals 2,613 face to face sessions 4,438 telephone contacts 1,678 Family Support Service Group attendees 104 Community Volunteer referrals Citizen’s Advice Bureau £s obtained for clients - £153,333
Supporting children before and into bereavement
Governors. The potential for an increased understanding of death within the younger generation is crucial to demystify hospice work. A more balanced and healthier view of death, dying and bereavement is to be encouraged.
The Family Support Service provides a wide range of help to patients, their families and carers including Counselling, Bereavement Service, Social Work, Citizens Advice and group support. Bereavement Support South Worcestershire (BSSW) is hosted by St Richard’s Hospice and supports individuals and families who are bereaved through a sudden and unexpected death.
The Family Support Volunteers continue to offer pre-death support to our patients and bereavement support to our patients’ families. Family Support Volunteers have supported clients on a one to one basis as well as helping to co-facilitate groups. Provision of support to the In-patient Unit has continued and patients have been supported by volunteers for a variety of needs.
Further activities during the year included the delivery of our Caring with Confidence programme in partnership with Worcester Association of Carers. The aim of the sessions was to equip our carers to support their loved ones as well as looking after themselves. Session titles included Caring and Me, Caring - the practicalities and Caring and Communicating.
Teenage Activity Days and Children and Families Activity weekends benefited from a grant for £7,852 awarded by BBC Children in Need.
Our education work continued with a group of pupils visiting the hospice for a formal talk and tour and the opportunity to meet a bereaved relative and discuss her family’s experience. During the visit, they wrote down one word describing their expectations and they were then asked to repeat the exercise at the end of the visit. It was clear that their expectations were different from the reality of experiencing a hospice. The pupils returned to showcase a dramatic rendition of their understanding to staff, volunteers and
“I was not sure at the start of my sessions how it would help me. I was so upset but as always St Richard’s came through from the very start of my partner coming to the Hospice, dying at home, and me having to deal with things. Being able to talk and express my feelings was so good for me and I thank you all from the bottom of my heart.”
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A bereavement cookery group and demystifying death and dying are part of the wide-ranging Family Support work
Family Support group work
£153,300 has been raised this year in benefit entitlement and grants for our patients and families.
There has been an increase in the number of people supported by St Richard’s and BSSW who are taking part in our group work. More than 1,670 attendees have come to joint sessions during the year.
Community Volunteers Community Volunteers offer practical help at home for patients and carers who are supported by the hospice. The volunteers are supervised and trained to offer a range of support to complement the care provided by hospice staff. Activities in the last year have included companionship, sitting with patients, shopping, housework, dog walking, gardening, and ironing.
Group work for children continues to grow substantially. Waterbugs, our pre-death group for children and the well parent/carer, is well received and is appealing to a wide age range of young people aged from approximately 5 years old to young adult. The group is facilitated by a Social Worker and supported by staff from other teams in the hospice in addition to Family Support Volunteers.
“I love writing and receiving letters and having the volunteers gentle input and help has made a real difference to my life as I can write and thank people”.
Three families attended the ‘Inside Out’ group, a group for children bereaved by suicide. This was a substantial achievement as work with this client group can be extremely challenging. Both the children and adults expressed benefit from meeting others in the same situation.
bereavementsupport SOUTHWORCESTERSHIRE
Due to the number of referrals received in the lead up to Christmas, the team organised a series of festive preparation sessions for bereaved clients. The aim was to engender mutual support and to equip clients with practical coping strategies to help them through what can be a very difficult period. Christmas parties took place for our Steps Group, Carers Group and Walking Group where clients enjoyed a festive meal together.
This service is commissioned by NHS South Worcestershire Clinical Commissioning Group. Counselling, support for children and families, telephone support, a telephone helpline and group support are available for individuals and families who are bereaved through sudden and unexpected death. BSSW supported 1,551 people in the last year.
“This group was a lifeline to me. I have benefitted enormously from the one to one counselling but I needed this group to move me to the next stage. The facilitators were great, so supportive and understanding”.
“I was fortunate to work with a totally professional counsellor who explained what grief and emotions were. This helped me to come to terms with my loss. I came looking for answers to questions, where there were no answers. My counsellor never judged me or advised me on what to do but worked closely with me which helped me greatly”.
Citizens Advice Referrals to the Citizens Advice Bureau Advisor can be complex. Our advisor gives an informed service to people when they are experiencing enormous challenge in their lives. More than
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“I would like to thank everyone for their support and care during my husband’s illness. He loved coming to Day Hospice and I’m sure it offered him a space where he could be the man he was before his illness. His final months were truly enriched by his time at the hospice. You are all very special people and as a family we will never be able to thank you all enough”. he good work.”
Day Services and Out-patient clinics chronic kidney disease, Parkinson’s disease and motor neurone disease. With many courses participants will be encouraged to practice techniques to learn how to manage symptoms at home; to help gain the maximum benefit from the course and develop confidence to continue practising once the course has come to an end. Currently up to 35 patients are attending Living Well Fridays.
The nurse-led Day Hospice runs from Tuesday to Thursday for up to 20 patients per day. A daily team meeting discusses goals set by patients, implements plans of care and clear discharge plans to ensure that the service responds to referrals in a timely manner. All referrals are processed within one week. More than half the patients who attend Day Hospice have an unstable/deteriorating disease that requires support with symptom control management and significant psychological and emotional support.
Out-patient Clinics The specialist hospice clinics for people with advanced nonmalignant diseases (cardiac; renal; respiratory and Parkinson’s disease) continue to be well received. We are grateful to NHS South Worcestershire Clinical Commissioning Group for continuing to fund the clinics and to specialist clinicians from the NHS Trusts for collaborative partnership working.
We have piloted a new ‘wellness’ model of care to respond to an ever increasing demand by patients and to explore support of patients earlier on within their disease. Our free Living Well courses take place on Fridays and are designed for people with a life-limiting illness to help them to learn new skills, strategies and techniques through education, exercise, therapies, creativity, relaxation, and group support. The courses are open to people living with a life-limiting condition such as cancer, heart failure, chronic obstructive pulmonary disease (COPD),
“The best thing about attending Day Hospice has been the support from everyone. I have been given courage to live life again”.
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A range of therapies can improve quality of life
Therapies Occupational Therapy
referrals have been seen for patients who are not able to receive a service from the community physiotherapy teams.
The occupational therapists are now introduced to patients and families earlier, establishing better rapport and preventing needless struggling by patients and crises happening.
There has been an increase in physiotherapy referrals to 305 in the past year.
Creative Therapy
The occupational therapists have continued to provide support and a greater focus on rehabilitation in palliative care in all areas. They have been actively involved in advising on therapeutic groups and activities for the new Living Well sessions.
Creative Therapy is widely acknowledged as having particular benefit to patients with specialist palliative care needs. Positive outcomes for patients may include improved emotional and psychological wellbeing and/or the creation of treasured memories and memorabilia for family and friends.
Home visits are required to ensure patients’ safe and timely discharge from the In-patient Unit; to support patients with their independence and safety at home, and to enable safe transport for patients attending Day Hospice. On home visits for In-patient Unit patients, in addition to advice regarding equipment needed to maximise patients’ independence, families often require reassurance regarding discharge plans and assurance that sufficient care will be provided to support them and the patient in the critical forthcoming weeks.
“I’ve been ill for four years now, finally diagnosed last year with Multiple System Atrophy (MSA). Mary, the hospice’s Creative Therapist, helps us to produce things we could not imagine without her ingenuity and experience. I think that the creative juices are set free, or at least more free, in people living with life threatening problems. Other constraints and worries seem to drift away, or seem so insignificant, so releasing the mind to produce expressive art with the assistance of the caring staff like Mary”.
Physiotherapy Physiotherapy referrals continue to come predominantly from the In-patient Unit and Day Hospice. Some complex out-patient
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Spiritual care and chaplaincy Our Chaplaincy Team offers support to those of all faiths and those without faith
The Chaplaincy Team provides support to in-patients, day patients, families, staff and volunteers. In addition, the team reach a wider population through the many funeral services and community events they conduct. The team has conducted relationship blessings, marriages, Holy Communion on wedding anniversaries, and a pre-wedding blessing for a couple before their legal marriage. The team is also involved in the distribution of silver leaves to families engraved with words in memory of loved ones who have recently died.
“Thank you for making the time for me to cry and to talk. The pressures of those final days felt unbearable but you helped me to bear them so that I could stay with my brother and support him right to the end. I thank you for your calmness, your stillness, for the prayers that we said together”.
The Chaplaincy Team was involved with five ‘Lights of Love’ remembrance services, contributing to an estimated 3,000 people reached by community events. Events provide opportunities to renew acquaintances and to provide additional assistance as required and are appreciated by many people. A service for Day Hospice staff and volunteers has been introduced as an act of remembrance for patients who have died and the recognition of the relationships that are built. Another new initiative was to hold a quiet reflective time before Christmas, lighting candles and acknowledging the contribution made by every department at St Richard’s.
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Education and Resource Centre St Richard’s Hospice is passionate about supporting palliative and end of life education and training for staff, volunteers and the health and social workforce in Worcestershire through a wide range of learning opportunities. We continue to provide specialist palliative and end of life care clinical placements to:
During this year we have hosted two Sri Lankan Medical Fellows (in collaboration with the University of Worcester, the Royal College of General Practitioners and the University of Colombo).
• Medical students from University of Birmingham • Student Nurses from the University of Worcester • Student Physiotherapists from the University of Worcester
“We covered so much. I watched how as she empowered people and covered difficult subjects, while involving me the whole time. She valued my input which empowered me and built my confidence.”
• Student Occupational Therapists from the University of Worcester • Student Social Workers (from a range of universities) • Student Counsellors (from a range of higher and further education providers) • Palliative Medicine specialty training • Junior doctor training.
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Community Engagement A new role of Engagement Officer has been introduced as part of the hospice’s ten year strategic plan to widen and deepen the knowledge of St Richard’s services to increase access, awareness and involvement in end of life care. The role engages with appropriate partners to build relationships and raise awareness of our care and support. Six priority areas have been identified to focus community engagement - rural communities, 55+ age group, men, health hot spots, and the Eastern European and Islamic community. Between June 2016 – 31st March 2017, 2,000 people have been engaged with through a wide range of activities. This includes working with patient participation groups to raise awareness in GP practices, building relationships with local mosques, representing hospice at health and wellbeing events and delivering awareness talks to appropriate audiences.
Volunteering
We rely on volunteers to continue to provide our services
Volunteers contributed a total of 141,830 hours in 2016-17 saving the hospice £1,050,818 in equivalent wages value.
hours during the year; Day Hospice volunteers worked 8,733 and complementary therapists 1,015 hours. Our Community Volunteers worked with patients for 1,760 hours, the equivalent of over £14,059 in value.
Volunteers have continued to provide invaluable services to all areas of the hospice with a total of 919 active across the organisation. Volunteers involved in patient services worked for 28,609 hours which equated to a saving of £245,347 for the hospice.
While volunteers assist in a wide range of patient areas, their help with fundraising events; shops and commercial department and contribution within the administrative functions of the hospice are also essential.
For example, trained Family Support Volunteers worked 3,562
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Funding our care
Our Fundraising, Shops and Commercial and Lottery Teams are widely supported by the community
Fundraising
The hospice cannot continue to operate without the on-going support from the community and involvement from many individuals, groups, clubs, school and local businesses. Trust and grant organisations remain committed to helping us as do those that choose to leave a gift in their Will. Gifts from Wills make a huge difference and ensure that we can continue to care for patients and family members in the future.
The fundraising environment continues to be challenging with income from statutory sources continuing to be reduced. Attracting voluntary income to sustain hospice contributions to the health and wellbeing of the individuals in the Worcestershire community is becoming increasingly vital. A further consideration is the plethora of new and emerging charities in the community all seeking the donor pound. The sector is also under increased scrutiny and we applaud and support the steps taken to protect the public, including vulnerable people from unreasonably intrusive fundraising methods. St Richard’s has appointed a Governor to oversee the charity’s fundraising activities, helping to ensure compliance and maintain the professional standards we are proud to work towards. At St Richard’s Hospice we are extremely appreciative of our many passionate, committed and generous supporters. Without our wonderful local community, we simply wouldn’t be able to continue to provide specialist care to patients and their families, when they need us most. We want to make sure that as part of this supportive fundraising community that our supporters have a great experience and it’s important to us that they are happy and communicated with in the way that’s right for them. We promise to:
If you would like to help raise funds please contact a member of the Fundraising team, who are always happy to help. You can contact also them on 01905 763963 or email appeals@strichards. org.uk . Thank you
Lottery At the end of the financial year Worcestershire Hospices Lottery has been able to distribute just over £92,000 to each of the three hospices; St Richard’s Hospice, Primrose Hospice and Acorns Hospice.
Commercial Compared to the previous year trading is 0.5% down on turnover, however with an increase in expenditure due to the anticipation of opening shops in the north our costs have risen, therefore our net profit contribution to the organisation was down 7.75% on the previous year. Nationally it is reported that an anticipated 12.5% decrease in net profit will be seen. We have worked hard this year on the infrastructure at the warehouse to support the planned expansion for 2017-18.
• keep personal details safe and we’ll never share or sell your details to any other organisations • communicate appropriately and sensitively, and we are especially careful if engaging with vulnerable people • answer questions about our fundraising activities and costs openly and truthfully
Gift Aid still plays a huge part in increasing our net profit and the importance of signing up donors in our shops can make all the difference. We are currently averaging a 26% conversion rate which is generating £124,000. Our shop transactions this year were 607,783 compared to 620,560 last year.
• ensure you can let us know how you would like to be communicated with or if you would prefer not to be contacted • adopt best fundraising practice as set out by regulatory bodies.
The £2.4m turnover of the Trading Company is only possible with the dedicated support of our shop managers and ancillary staff supported by our volunteers. The quality of the donations we receive helps to contribute to the success of the department.
If we fail in our endeavours and you become unsatisfied with the service being offered you can find this fundraising promise on the hospice website www.strichards.org.uk.
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Financial review The total income amounted to £8.28m out of which 74% or £6.1m arose from fundraising and charitable giving. Gifts in Wills for the year of £1.23m continued to be a crucial and large source of income. The generosity of our community and the marvellous support of the staff and volunteers enables St Richard’s to provide its excellent care to those in need. Total expenditure of £8.31m exceeded income by £30,000 with expenditure on care for patients and their loved ones increasing by £532,000 to £5.31m. Year Ended 31st March 2017
Investment gains of £403,000 resulted in our assets increasing by £373,000.
INCOME
Richard Shaw, Honorary Treasurer
Fundraising, grants, donations and events Trading Company Gifts in Wills Education and Study Centre NHS contributions Income from joint venture Lottery Investment income Total
How we raised our money... Summary of Income
£000s 2,279 2,446 1,234 60 2,012 94 156 8,281
EXPENDITURE Our charitable work Patient and family care Education and study centre Fundraising and publicity Trading company Cost of managing investment Total
5,312 330 732 1,898 39 8,311
... and how we spent it
DEFICIT for year Investment gains Net increase in Assets
Summary of Expenditure
BALANCE SHEET ( as at 31st March 2017) Fixed assets Current assets Current liabilities Net current assets Net Assets
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(30) 403 373
12,461
2,091 -1,046 1,045 13,506
Patrons
Mrs Rosalie Dawes MBE Mr Andrew Grant DL Mrs Louise Hewett Lady Huntington-Whiteley The Right Reverend Dr John Inge, Bishop of Worcester Digby, Lord Jones of Birmingham Mr Colin Kinnear OBE Mr Jim Lewis Miss Patricia Routledge CBE Mr Philip Serrell Mrs Sonia Woolven Mrs Jeannie Young MBE
Board of Governors (as at 1st October 2017) Mr Galen Bartholomew Mr John Bawden Mrs Jenny Cowpe Mrs Hannah Edwards Mr Peter Flagg Mr Anthony Glossop Mr Simon Hyslop Prof Richard Lewis Mrs Andrea Palmer Dr Jan Quallington Cllr Andy Roberts Mr Richard Shaw Miss Brenda Sheridan Professor Tamar Thompson OBE Professor Veronica Wilkie
The Senior Management Team (as at 1st October 2017)
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If you Gift Aid your donation we can claim Gift Aid tax relief of 25p on every pound you give. All you need to do is to complete the form below. Thank you. I want to Gift Aid my donation and any donation I make in the future or have made in the past 4 years to St Richard’s Hospice. I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference. Signature Date
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Chief Executive – Mrs June Patel Medical Director – Dr Nicola Wilderspin Fundraising Director – Mrs Tricia Cavell Shops & Commercial Director – Mr Dan Corns
Date of Declaration
Bankers
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St Richard’s Hospice Wildwood Drive Worcester WR5 2QT Tel: 01905 763963 Fax: 01905 760938 www.strichards.org.uk email: enquiries@strichards.org.uk Registered charity no. 515668 Registered company 01850502
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Gifts in Wills After you have provided for your family and friends, perhaps you would consider a gift in your Will for St Richard’s Hospice. Every £ in every Will makes a difference Gifts from Wills to St Richard’s ensure that we can continue to care for our patients and family members in the future. Including a gift to St Richard’s in your Will is easy
Caring for life
The mission of St Richard’s is, in partnership with other providers, to enhance through specialist palliative and end of life care and education, the quality of life of patients and those important to them, suffering from life-limiting illnesses.
Copyright St Richard’s Hospice, October 2017
There are a number of options when it comes to writing your Will, but we always recommend consulting a solicitor. If you already have a Will and wish to add a gift to the hospice, your solicitor will advise on the best way to do this. For more information about leaving a gift in your Will to St Richard’s Hospice please contact the Fundraising Team on 01905 763963 or email appeals@strichards.org.uk www.strichards.org.uk/gifts-in-wills