WELFARE FIRSTAID HOMESAFE
WelcometoStreetAssistEdinburgh volunteerwithus.Ourprojectisrelia volunteerswhogiveuptheirtimeto withusisagreatopportunitytomee backgroundsandorganisations,whi safercity.
Weexpectourvolunteerstoactwith charityaccordingly,however,volunt newexperiencesandmakingfriends yougetstarted,giveyouanoverview youknowourofficialpolicies. Yoush regularlyandkeepitasanongoingr policiesandprocedures.
RachelMckenzie
TRUSTEE
VICE CHAIR OF TRUSTEES
KelsieMacGregor
TRUSTEE
NeilLogan
SECRETARIAT
Pleasekeepanoteoftheircontactdetailsshouldyouneedthem.
Weexpectallvolunteerstoarriveattheexpectedtimeasnotedontherota.These arestaggeredfrom9pm.Ifforanyreason,youarenolongerabletoattendtheshift orarerunninglate,youmustcalltheTeamLeader(07563247399)attheearliest opportunity. Thisensureswecanamendtherotaingoodtimeandplanthedelivery oftheshifttoensurethesafetyofvolunteersandserviceusersinlinewithour insurance.
Atthestartoftheshift,onarrivalatbasemakeyourselfknowntotheTeamLeaderor Controllersotheycansignyouin. Gotoyourgroup’ssetupspace,introduce yourselftoyourgroupmembersandcollectivelycheckthekitbagsinlinewiththe kit contentlistandensuringeverythingischargedandgoodworkingorder.
WhilstvolunteeringwithStreetAssistyouarerepresentingthecharity andareexpectedtoactinanappropriatemanner.Volunteersshould berespectfulandactprofessionallytowardsmembersofthepublic andofficialpartneragenciesatalltimes. Thisincludesnotsleepingin vehicles,removalofStreetAssistbrandingclothingwhensmokingand alwaysintroduceyourselfas aStreetAssistvolunteerregardlessof yourprofessionalcapacityi.e.notasaparamedicsciencestudent.
Attheendofshift,allgroupswillreturnbacktobaseonceinstructed todosobycontrol.Kitbagsshouldberestockedattheendofthe night,replacingwhathasbeenusedthroughouttheshift.All equipmentprovidedatthestartoftheshifti.e.IDbadges,radios, earpieces,bodycamsandtabletsshouldbereturnedtocontrol.Once Controlhasconfirmedthatallequipmenthasbeenreturned,theywill signyouout.
WhilstvolunteeringwithStreetAssistyouwillhaveaccesstohighvalue equipmentsuchasbodycams,radiosandtablets.Theseareexpensiveto replaceandmustbecaredforandreturnedtothecontrolleraftereach shiftingoodworkingorder.
Allvolunteerswillbeshownhowtousetheradiosaspartoftheir inductionprocess.Weexpectthefollowingstandards:
Earpiecesshouldbewornwhilstattendingtomembersofthepublic andwhenoutthevehicles.
Wheninthevehicles,theearpiececanbeunplugged.
Keepcommunicationsregular,clearandconcise.Forexample,letting controlknowarrival,updatesandcompletionofcalls.
Thereareradioblackspotsacrossthecitycentre,ifyoudon’tget confirmationfromcontrol,trytocontactthemviaradioagainorcall theTeamLeader.
Allvolunteerswillbeshownhowtousethebodycamsaspartoftheir inductionprocess.Onebodycamisallocatedtoamemberofthegroupfor theshift. Weexpectthefollowingstandards: Ensurethatthereisnothingornooneblockingthecamerawhen recording.
Standstillandawayfromthescenesoyouhaveafullviewofthe scene.
Beawarethatitrecordssoundsobecarefuloflanguageandvolume ofnoisearoundyou/withintheteam.
CarsandVehiclesmustbekeptingoodcondition.Atthestartofevery shift,theDriverisresponsibleforacompletingvehiclesafetycheck(see driverrolesandresponsibilities).Itiseveryone’sresponsibilitybefore, duringandaftertheshifttokeepthevehiclesingoodcondition,including theremovalofallclinicalwaste,rubbishandfoodwaste.
Weloanbrandeduniformtoallvolunteers. Wekindlyrequesta£35 depositmadebyBACS,whichwillbereturnedtoyouuponreturnofall uniformloanedtoyouoryoucanopttodonatethistotheproject.
Standarduniformprovidedisasfollows:
WaterproofJacket
Fleece
Poloshirt
Hat
Snood
Beforeyoureceiveyouruniform,whilstonshiftwewillloanyouuseofa high-visibilitybrandedjacketwhichmustbereturnedafterdeliveryof eachshift. Wealsoloanyoubrandedidentitycardswhichmustbeondisplay(around yourneck)onallshiftdeliveries.Thesemustbereturnedattheendof everyshifttoyourGroupLeader.
WealsoprovideaspartofourkitprovisionallthenecessaryPPE requiredtocarryoutthefunctionoftherole.
StandardsofDress
Withinyourvolunteerresponsibilities,youwillbepresentedwithwith manydifferentscenarios,insomecircumstancesthiswillinvolvecontact withbodilyfluids. Itisimportantthatyouaredressedappropriatelyand preparedforalleventualitiesincludingtheweather. Wealsoexpectour volunteerstopresentthemselvesprofessionallyandrepresentourbrand accordingly.Thereforeweexpectthefollowing:
Noskirtsorshorts
Weardarkcolouredtrousersoradditionalclothing
Wearcomfortable,weatherappropriateshoessuchasboots Longhairshouldbetiedback
Nonon-essentialjewellery/accessories
Thisisforyoursafetyandthatofourserviceusers.
StreetAssistEdinburghdeliverynightswillstrivetooperatewitha maximumof26Volunteersonanyoperationalevening.
Staffingfordeliverynightsisasfollows:
ShiftTeamLeader
1-2Controllers
1driverperoperationalvehicle
2-3volunteersperoperationalvehicle
Locations
Atthestartandendoftheshift,allvolunteers(unlessotherwisestated) willmeetatStMary’sCathedral.Oncetheshiftbegins,Controllersand TeamLeadwillsetupcontrolatBaseintheHotelIndigo. Vehiclesare parkedatPleasanceCourtyardandtheCommonwealthPool.Driverswill collectthevehiclestheyareresponsibleforathestartoftheshiftonce instructedtodosobytheShiftTeamLead.
VehiclesareparkedatPleasanceCourtyardandtheCommonwealth Pool.Driverswillcollectthevehiclestheyareresponsibleforathestart oftheshiftonceinstructedtodosobytheShiftTeamLead.
ItisyourresponsibilitytorespondtocallsasdirectedtodosobyStreet AssistControl,orthosethatyoucomeacrossyourselfwhilstonshift. Youarealsoexpectedtocarryoutproactivewelfarechecksonthose whomayappearvulnerableandtointroduceyourselftovenuesand doorstaff.
EverymemberoftheStreetAssistEdinburghteamisresponsiblefor maintainingallvehicles,equipment,andbaselocationandworktoahighlevel ofProfessionalStandards.
Shiftresponsibilitiesaredocumentedontherotapostwithintheprivate facebookgroup.
Thefollowingpagesoutlineseachoftherolesandresponsibilitiesduringour deliverynights.
Welcomingnewvolunteers
ActingasthemainpointofcontactfortheStreetAssistEdinburgh projectduringdeliveryhours
EnsuringtheprojectisoperationallybookedonandoffwithCCTV
Undertakingateambriefing15minutesbeforethestartofeachshift (21:45hrs).Thiswillcover:
RolesandResponsibilities
SafetyProcedures
Outlineanyissuesthatmayimpactontheoperationofthe StreetAssistEdinburghproject
Deployingteamsasrequiredtoappropriatelocations
Supportingallvolunteersonduty
IfattendingacallthatrequiresScottishAmbulanceService(SAS) intervention,explicitlyfollowanyinstructionsgivenbytheSAS ControlRoom
Ensuringvolunteersarecompletingtheelectronicdataentryforms fullyandaccuratelyforeachserviceuser
Ensuringsafetyofvolunteersandserviceusers
Resolvingissuesasrequired
Having a good understanding of all policies associated with the Street Assist Edinburgh project, and ensuring that these are alwaysfollowed,including:
HealthandSafety/Riskassessments
Collationofserviceuserdata
Radiocommunicationprotocols
BodyCameraProtocols
Ensureallequipment(Tablets,Radios,BodyWornCameras,Battery Packs,Torches,andIDLanyards)areaccountedforandingood conditionatstartandendofshift
LogintobaselaptopandlogintoI-AuditorviaMicrosoftEdge
Duringdeliverycheckingthefollowing:ServiceUserForms,Volunteer Sign-InandVehicleChecks
LoadVideoManagerandlogintoyouraccount
EnsureallradiosareswitchedonandareconnectedonChannel1
LogintoRadioDispatchviaGoogleChromeandensureradiosare tracking
EnsureVideoManagerhasloadedandthatallbodyworn-camerasare readyfordelivery(greenlightpresentontopofthecameras)
EnsureBasePhoneisswitchedon
Provideeachgroupwith1RedObsBag,1BlueFirstAidBagandone RFIDCard
Facilitate the signing out of the Tablets, Radios, Body-Worn Cameras, Battery Packs, Torches, and ID Lanyards – which is done bytheswipingoftheRFIDcardbyeachgroupleader
Contact Edinburgh Council’s CCTV team to log the projects
availability(Ascloseto22:00aspossible)
Answer all calls in a timely manner (gathering as much information aspossible–refertosetquestions)
Allocate and dispatch teams to calls depending on their location and/orskillset
LiaisingwithTeamLeaderasrequiredduringdelivery
Liaisingwithactiveteamsasrequiredduringdelivery
DismantlingbaseITstationattheendofdelivery
Ensuring all equipment is returned at the end of delivery and signedout
Ensuringanypaperwork/on-linerecordsarecompleted
CollectallequipmentfromControlleratthestartofdeliveryusing thedelegatedRFIDcard
IssueIDBadgestoeachTeamMember
Leadingyourdesignatedgroup
Greetingyourteamandintroduceyourselftoeveryoneyouwillbe workingwith
Discusseveryone’sskillsetsandfindoutwhattheirobjectiveisat
StreetAssistEdinburgh
Findoutifanyonehasanystruggleswhichtheycouldencounter whilstvolunteering
Ensuringallbagsarestockedasrequiredandchecklistsare completed
Ensuringallequipment(includingvehicles)arelookedafter
Encouragingtwopeoplepercalltotakeleadwhilstinteracting withserviceusers
Ensuringserviceuserformsarefullycompletedtoahighstandard
ExplicitlyfollowanyinstructionsfromtheScottishAmbulance Service
UpdatingtheControllerandTeamLeaderofcallstatusand outcome
Debriefingattheendofeachcall-whatwentwellordidn’tgowell andhowcanweimprove
Delegatingcallswithinteamstomakesureeveryoneisinvolved, includingfillingoutformsandcarryingbags
Attheendofshift,checkandreplenishkitandconsumablesthat yourteamhasused
Collectallclinicalwastefromvehicle
ReturnallequipmenttoControllerusingthedelegatedRFIDcard
Driver
DrivinginlinewiththeHighwayCode,driversarepersonally responsibleforanytrafficoffencestheyincurduringStreetAssist delivery
Driveinlinewithanyconditionsofyourdrivinglicense
Ensurethevehicleisroadworthypriortodeliveryandusingthe StreetAssistEdinburghDriversChecklisttoachievethis Setupandshutdownthevehicleappropriately,includingcar radios,heaters,lightsetc.
Ensurethevehicleisadequatelyfuelledandcleaninsideandout.If anyoftheseneedtobecarriedout,pleasealerttheteamleaderat startassoonaspossible
ReportanyleaksorspillstotheTeamLeaderandensurethatthese arequicklyandappropriatelycleanedup
ReportanyvehiclefaultsorconcernstotheTeamLeaderatthe earliestopportunitywhowillthenpassthisinformationontothe ManagementTeam.Pleasenote,novehicleshouldbeusedifany warninglightsarepresent
Actasanadditionalvolunteertosupportthewelfareandfirstaid volunteers,unlessyouhavevolunteeredtobeadriveronly
AttendingcallsasdirectedbytheControllerand/orTeamLeader
RecordingdetailsofallserviceusersthataccessStreetAssist Edinburghandthesupporttheyreceive
Listeningto,supporting,andencouragingserviceusers,providing emotionalandpracticalsupport
RelayingcommunicationsasrequiredtotheTeamLeaderand Controller
DiscussingtheworkoftheStreetAssistEdinburghprojectwith serviceusersandpublic,whatwedoandhowtheycangethelp
Treatingallserviceusersthatrequirefirstaidattentiontoalevel thattheyarecompetentlytrainedtoadminister
Signpostingandencouragingserviceuserstoaccessfollow-up support
Referringtolocalservicessuchasdrugandalcoholagencies, homelessnessagenciesetc.
ProvidingWorseningstatementcardwithDate,Time,JobNumber andGroupNumbernumberonit
Arrangingasaferoutehomeasrequired
Ensuringallequipmentisingoodworkingorder,reportingany defectstotheappropriateindividualwithintheproject/ partneragencies
Maintainingthemedicalareawithconsiderationsforinfection control
Collectingallclinicalwasteandsafelydisposingthisattheend ofeachshift
Maintainstocklevelsofappropriatemedicalsuppliesand liaisingwiththeTeamLeadertoreplenishasrequired
Volunteersareexpectedtobehaveresponsiblywhilewithus.Normally wewouldbringanydifficultiestoyourattentioninformally.However, thebehaviourlistedbelowwouldresultinusrefusinganyfurther voluntaryassistancefromyou:
Grosslyindecentorimmoralbehaviour,deliberateactsofunlawful discriminationorseriousactsofharassment; Dangerousbehaviour,fightingorphysicalassault; Incapacityorpoorperformancecausedbyintoxicantsordrugs whilstvolunteering;
Possession,supplyoruseofdrugs;
Takingpartinactivitieswhichresultinadversepublicityto ourselves;
Theftorunauthorisedpossessionofmoneyorproperty,whether belongingtous,oneofouremployees,anothervolunteerorathird party; Destruction/sabotageofourproperty,oranypropertyonthe premises;
Seriousbreachesofthehealthandsafetyruleswhichendanger life
RepeatedincidentsofbreachesoftheHighwayCode
Maltreatmentofserviceusers;
Failuretoreportanincidentofabuse,orsuspectedabuseofa serviceuserbyanemployee,volunteeroramemberofthe public;
Convictionsforanyoffencewhichmightaffectyoursuitability forthevolunteeringdutiesyouareinvolvedin; BreachoftheDataProtectionPolicy,foundhereininthis Handbook.
Ifyouareunabletoattendatanyofthetimeswhenyouhavearrangedtohelp us,duetoillhealthorothercommitments,pleaselettheDirectorortheShift TeamLeaderknowassoonaspossibleaswemayneedtomakearrangements forcover.
Weexpectaminimumofoneshiftpercalendarmonthor12shiftsovera calendaryeartocontinueourongoingvolunteeringrelationship.Youcanfind moreonthiswithinyourVolunteerAgreement.
Duringyourtimewithus,youarecoveredunderourinsurancepolicies againstanyinjuryyousufferorcausewhilevolunteering.
Becausethispositioninvolvesthecareofadultsatrisk,thefollowingis necessary:
YourconsenttoobtainingaProtectionofVulnerableGroups(PVG) fromDisclosureScotlandoranapprovedumbrellabody Suchdisclosurebeingacceptabletous Proofofidentity–PhotoIdentificationandProofofAddress
Satisfactorywrittenreferences,whereapplicable ParentalConsentifyouareunder18
Wehaveadutyofcaretoanyonewhovolunteers,wemayneed tocontactyouorsomeoneonyourbehalfinthecaseof emergency.Pleasenotifyusofanyemergencydetailsyoumay wantustohaveandthenanychangetothosedetails.
Allorganisationproperty,includingareasofbuildingsandvehicles,must bekeptcleanandtidyatalltimes.
Noliabilityisacceptedforanylossof,ordamageto,propertybrought ontoourpremises,orthepremisesofourserviceusers.Youareadvised nottotakeanypersonalitemsofvalue,otherthanamobilephone,to thevolunteerpremisesortoleaveanyitemsatthevolunteerpremises overnight.
ArticlesoflostpropertyshouldbehandedtoyourShiftTeamLeaderat theendofthenight,whowillretainthemwhilstattemptsaremadeto discovertheowner.
Weprovidetrainingnecessaryforthetasksthatyouhavevolunteered for,andanyfurthervolunteeringactivitiesitisagreedyoucan undertake.
Volunteersarerequestedtonotmakeanystatementtoreportersfrom newspapers,radio,television,etc.,inrespecttoourorganisation.Any enquiriesshouldbedirectedtotheShiftTeamLeaderortheDirector.
Werecognisethat,fromtimetotime,closepersonalrelationshipsmay developbetweenvolunteers.Inordertoensurethatpotentialconflictsof interestareavoided,volunteersareencouragedtoinformtheDirectorof anyrelationshipwhichmayaffecttheirworkorcompromisethe organisationinanyway.
Anysuchinformationwillbetreatedinthestrictestconfidence.Wefully acknowledgetherightofvolunteerstoprivacyintheirpersonalaffairs. However,experiencehasshownthattheeffectofsuchrelationshipscan causeablurringofjudgementwherebyconflictsofinterestarise.
Youareentitledtoclaimthefollowingexpensesincurredduring volunteeringwithus:
Traveltoandfromhometotheplaceofvolunteering(bothdelivery andtraining)
Expensesmustbeclaimedonanexpenseclaimform(availablefrom CharityDirector)andbesupportedbyreceipts,ticketstubsorevidence whereverpractical.Weonlyreimburseactualexpensespaid.
Shouldyouhaveanyproblemsrelatedtoyourtreatmentbyus,our employees,othervolunteersorserviceusers,pleaseraisethiswith yourShiftTeamLeaderontheeveningofdelivery.Ifthisisnot practicable,pleaseraiseanyproblemsinanemailtotheDirectoror BoardVolunteerRep.
Communications
StreetAssistersFacebookPage–TheStreetAssistersFacebookpageis usedtorelayinformationtovolunteersabouttrainingcourses, informationondeliveryserviceandadditionalevents.Thepageisalso usedtoarrangedeliveryshiftseveryweekendandteamsfordelivery willbepostedthere.Postapprovalisturnedonforthepageand volunteersshouldnotattempttopostanythinginappropriate,divisive, untoward,orunprofessional.
StreetAssistTeamLeaderPhone-Thisnumbershouldbeusedby volunteerstocontactmembersoftheteamoutsideofdeliveryhours. ThisphoneshouldalsobeusedtocontacttheShiftTeamLeadon deliverynights.
Email-Emailisusedtocontactvolunteerstoorganisetrainingandfor specificpurposesnotsuitablefortheStreetAssistersFacebookpage. Youshouldensurethatanuptodateemailisprovidedandthatyou checkyouremailsandjunkmailregularly.
info@streetassist.co.uk
Office:01316643411
TeamLeaderPhone:07563247399
Allinformationthat Isorhasbeenacquiredbyyouduring,orinthecourseofyourvolunteering duties,orhasotherwisebeenacquiredbyyouinconfidence; 1. Relatesparticularlytoourbusiness,serviceusers,orthatofotherpersonsor bodieswithwhomwehavedealingsofanysort;and 2. Hasnotbeenmadepublicby,orwith,ourauthority,3.
Shallbeconfidential,and(saveinthecourseofourbusinessorasrequiredbylaw) youshallnotatanytime,whetherbeforeorafterceasingtovolunteer,disclose suchinformationtoanypersonwithoutourpriorwrittenconsent.
Youaretoexercisereasonablecaretokeepsafealldocumentaryorothermaterial containingconfidentialinformation,andshallatthetimeofceasingtovolunteer withus,oratanyothertimeupondemand,returntousanysuchmaterialinyour possession.
Youmustmakeyourselfawareofourpoliciesondataprotectioninrelationto personaldataandensurecompliancewiththematalltimes.
Shouldyouhaveanyproblemsrelatedtoyourtreatmentbyus,our employees,othervolunteersorserviceusers,pleaseraisethiswith yourShiftTeamLeaderontheeveningofdelivery.Ifthisisnot practicable,pleaseraiseanyproblemsinanemailtotheDirectoror BoardVolunteerRep.
Communications
StreetAssistersFacebookPage–TheStreetAssistersFacebookpageis usedtorelayinformationtovolunteersabouttrainingcourses, informationondeliveryserviceandadditionalevents.Thepageisalso usedtoarrangedeliveryshiftseveryweekendandteamsfordelivery willbepostedthere.Postapprovalisturnedonforthepageand volunteersshouldnotattempttopostanythinginappropriate,divisive, untoward,orunprofessional.
StreetAssistPhone-Thisnumbershouldbeusedbyvolunteersto contactmembersoftheteamoutsideofdeliveryhours.Thisphone shouldalsobeusedtocontacttheShiftTeamLeadondeliverynights.
Email-Emailisusedtocontactvolunteerstoorganisetrainingandfor specificpurposesnotsuitablefortheStreetAssistersFacebookpage.You shouldensurethatanuptodateemailisprovidedandthatyoucheckyour emailsregularly.
Inordertocontroltheuseoftheorganisation’scomputerequipmentand reducetheriskofcontaminationthefollowingwillapply:
Theintroductionofnewsoftwaremustbecheckedandauthorised.
Youcannotintroducenewsoftwareofanykindwithoutapprovalfrom theDirector.
Onlyauthorisedindividualswillhaveaccesstoourcomputer equipment.
Onlyauthorisedsoftwaremaybeusedontheorganisation’scomputer equipment.
Onlysoftwarethatisusedforbusinessapplicationsmaybeused.
Youmaynotbringsoftwareontoorremoveitfromourpremises withoutpriorauthorisationfromtheDirector.
UseofComputerEquipmentctd.
Unauthorisedaccesstothecomputerfacilitymayberesultin terminationofyourrelationshipwithus.
Unauthorisedcopyingand/orremovalofcomputer equipment/softwarewillresultinusrefusingtoacceptanyfurther assistancefromyou.
Whereappropriate,dulyauthorisedvolunteersmaymakeuseofthe Internetaspartoftheirvolunteeringduties.Youmayonlyrelease informationviatheinternetwiththeprioragreementoftheDirector. Theuseoftheinternettoaccessand/ordistributeanykindofmaterial whichisoffensiveorunrelatedtoyourtaskswillresultinusrefusing anyfurthervoluntaryassistancewithyou.
Wewillnottoleratetheuseofourinternalcommunicationschannelsfor unofficialorinappropriatepurposes,including:
Anymessagesthatcouldconstitutebullying,harassmentorother detriment.
Personaluse(e.g.socialinvitations,personalmessages,jokes, cartoons,chainlettersorotherprivatematters).
Onlinegambling.
Accessingortransmittingpornography.
Transmittingcopyrightinformationand/orsoftware.
Postingconfidentialinformationaboutothervolunteers,workers, employees,theorganisationoritsserviceusers.
Briberyisacriminaloffence.StreetAssist(SCIO)prohibitsanyformofbribery.We requirecompliance,fromeveryoneconnectedtotheorganisation,withthehighest ethicalstandardsandanti-briberylawsapplicable.Integrityandtransparencyare ofutmostimportancetousandwehaveazerotoleranceattitudetowardscorrupt activitiesofanykind.
Itisprohibited,directlyorindirectly,foranyemployeeorpersonworkingonour behalftooffer,give,requestoracceptanybribe(i.e.gift,loan,payment,rewardor advantage),eitherincashoranyotherformofinducement,toorfromanyperson, companyorcharityinordertogaincontractual,commercialorregulatory advantagefortheorganisation,orinordertogainanypersonaladvantageforan individualoranyoneconnectedwiththeindividualinawaythatisunethical.
Ifwesuspectthatyouhavecommittedanactofbriberyorattempted bribery,aninvestigationwillbecarriedoutand,inlinewithour complaintspolicy,actionmaybetakenagainstyouwhichmayresultin usaskingyoutoleavetheproject.
Ifyoususpectthatanactofbriberyorattemptedbriberyhastaken place,evenifyouarenotpersonallyinvolved,youareexpectedto reportthistotheDirector.Youmaybeaskedtogiveawrittenaccount ofevents.
Werealisethatthereceivingofgifts/hospitalityasacharityasa reflectionofappreciationwherenothingisexpectedinreturnmay occur,orevenbecommonplace,inourindustry.Thisdoesnot constitutebriberywhereitisproportionateandrecordedproperly.
Nogiftsshouldbereceivedbyavolunteeroranyoneworkingonourbehalf withoutreceivingpriorapprovalfromtheShiftTeamLeaderorDirector.
ArecordwillbekeptbytheShiftTeamLeaderorDirectorofeveryinstance inwhichgiftsorhospitalityaregivenorreceived.
StreetAssist(SCIO)willadviseyouofthehealthandsafetyrequirements andanyhazardsassociatedwithyourresponsibilities.Youmustnottakeany actionthatcouldthreatenthehealthorsafetyofyourself,othervolunteers, workers,employees,serviceusersormembersofthepublic.
Youshouldreportallaccidentsandinjuriesatthevolunteerpremisestothe ShiftTeamLeader,nomatterhowminor,intheaccidentbook.TheShift TeamLeaderwilladvisewherethisiskept.
Weprovidearestroomandrefreshmentsatour‘base’,inwhichwiththe expresspermissionoftheShiftTeamLeader,yourteamcanattendtotake toiletandrefreshmentbreaks.Pleasekeepthesefacilitiescleanandtidyat alltimes.Otherwisepleasemakeuseofthevenuesthroughoutthecity centre.
Ourpolicyofnotsmokingin,ornearthevicinityofserviceusers,their premises,oranyplaceotherthandesignatedareasonoursites,must beobservedatalltimes.
Wehaveadutytoensure,sofarasisreasonablypracticable,thehealth andsafetyandwelfareatworkofvolunteers,employees,workers,and, similarly,youhavearesponsibilitytoyourselfandyourcolleagues.The useofalcoholanddrugsmayimpairthesafeandefficientrunningof thebusinessand/orthehealthandsafetyofourvolunteers,workers, employees,andotherparties.
If,duringvolunteeringwithus,yourperformanceorbehaviourare affectedasaresultofalcoholordrugs,orwebelieveyouhavebeen involvedinanydrugrelatedaction/offence,youmaybesubjectto furtheractionand,dependentonthecircumstances,thismayleadto terminationofyourrelationshipwithus.
Pleaseparkonlyinthedesignatedparkingspaces,ensuringthatyou aren’tdoubleparkedorimpedinganyothervehicleneedingaccessinor outofthecarpark.Noliabilityisacceptedfordamagetoprivatevehicles, howevercaused.
Anyexposedcutorburnmustbecoveredwithafirst-aiddressing.
Ifyouaresufferingfromaninfectiousorcontagiousdiseaseorillness suchasrubellaorhepatitis,youmustnotreportforvolunteeringwithout clearancefromyourowndoctor.
Contactwithanypersonsufferingfromaninfectiousorcontagious diseasemustbereportedbeforecommencingyourvolunteerduties.
Thetermsequality,inclusionanddiversityareattheheartofthispolicy.‘Equality’ meansensuringeveryonehasthesameopportunitiestofulfiltheirpotentialfree fromdiscrimination.‘Inclusion’meansensuringeveryonefeelscomfortabletobe themselvesatworkandfeelstheworthoftheircontribution.‘Diversity’meansthe celebrationofindividualdifferencesamongtheworkforce.
Wewillactivelysupportdiversityandinclusionandensurethatallouremployeesare valuedandtreatedwithdignityandrespect.Wewanttoencourageeveryoneinour businesstoreachtheirpotential.
Werecognisethatdiscriminationisunacceptableandequalityofopportunityisa featureofourpracticesandprocedures.Breachesofthispolicywillleadto investigationand,ifappropriate,furtheractionuptoandincludingterminationof yourrelationshipwithus.
Theaimofthepolicyistoensurethatvolunteersarenotdiscriminated againsteitherdirectlyorindirectlyonthegroundsofage,disability, genderreassignment,marriageandcivilpartnership,pregnancyor maternity,race,religionorbelief,sexorsexualorientation.
Wewillensurethatthepolicyiscirculatedtoanyagenciesresponsible fororganisingvolunteersandacopyofthepolicywillbemadeavailable forallvolunteers.
Wewillmaintainaneutralenvironmentinwhichnovolunteerfeels underthreatorintimidated.
Wewillendeavourthroughappropriatetrainingtoensurethatany membermakingdecisionswithregardstovolunteerswillnot discriminate,whetherconsciouslyorunconsciously,inmakingthese decisions.
Wewilladoptaconsistent,non-discriminatoryapproachtotheadvertising ofvoluntaryopportunities.
Allthosewhoasktovolunteerforuswillreceivefairtreatmentandwillbe consideredsolelyonthecontributiontheycanmake.
Allthoseinvolvedinthevolunteerprocesswillperiodicallyreviewtheir criteriatoensurethattheyarerelatedtovolunteeringrequirementsand donotunlawfullydiscriminate.
Discussionswillberelatedtotherequirementsofthevolunteeringactivity andwillnotbeofadiscriminatorynature.
Wewillnotdisqualifyanyvolunteerbecausetheyareunabletocomplete anyformsunassistedunlesspersonalcompletionoftheformisavalidtest ofthestandardofEnglishrequiredforthesafeandeffectiveperformance ofthevolunteeringactivity.
Introduction
Harassmentorvictimisationonthegroundsofage,disability,genderreassignment, marriageandcivilpartnership,pregnancyormaternity,race,religionorbelief,sexor sexualorientationisunacceptable.Discriminationandharassmentcantakemany formsbut,whateverformtheytake,theyarealwaysseriousandtotally unacceptable.
Policy
TheProjectdeploresallformsofdiscriminationandharassmentandseekstoensure thattheenvironmentissympathetictoallofourvolunteers.
Ifyouarethevictimofminordiscrimination/harassmentyoushould makeitcleartothediscriminator/harasser,onaninformalbasis,that theirbehaviourisunwelcomeandasktheharassertostop.Ifyoufeel unabletodothis,getincontactwiththeShiftTeamLeaderor VolunteerRepresentativeontheBoard.
Wheretheinformalapproachfails,orifthediscrimination/harassment ismoreserious,youshouldbringthemattertotheattentionofthe ShiftTeamLeaderorDirectorasaformalwrittencomplaint. Thepersondealingwiththecomplaintwillcarryoutathorough investigation.Thoseinvolvedintheinvestigationwillbeexpectedtoact inconfidenceandanybreachofconfidencewillbetreatedasaserious matter.
Onconclusionoftheinvestigation,whichwillnormallybewithinten workingdayswithyou,thedecisionoftheinvestigator,detailingthe findings,willbesentinwritingtoyou.
Ifthedecisionisthattheallegationiswell-founded,the discriminator/harasserwillbesubjecttoappropriateaction.
Ifyoubringacomplaintofdiscrimination/harassment,youwillnotbe victimisedforhavingbroughtthecomplaint.However,ifitisconcluded thatthecomplaintisbothuntrueandhasbeenbroughtwithmalicious intent,itwillresultinusrefusinganyfurthervoluntaryassistancefrom you.
Werecognisethatduringyourvolunteeringwithusyourcapabilitytocarryout yourdutiesmaydeteriorate.Thiscanbeforanumberofreasons,themostcommon onesbeingthateithertherolechangesoveraperiodoftimeandyoufailtokeep pacewiththechanges,oryouchange(mostcommonlybecauseofhealthreasons) andyoucannolongercopewiththework.
Ifyourdutieschangesorifwehavegeneralconcernsaboutyourabilitytoperform theseduties,wewilltrytoensurethatyouhaveunderstoodthelevelof performanceexpectedofyouandthatyoureceiveadequatetrainingand supervision.Concernsregardingyourcapabilitywillnormallyfirstbediscussedin aninformalmanner.
Ifyourperformanceisnotlinewithourstandards,policiesand expectationsthiswillbecommunicatedtoyoufirstinformallywhere optionsforotheropportunitiesandroleswithinourcharitycanbe discussed.
Ifthereisstillnoimprovementafterareasonabletimeandwecannot transferyoutomoresuitablework,orifyourlevelofperformancehasa seriousorsubstantialimpactonourorganisationorreputation,we mayterminateyourrelationshipwithus.
Personalcircumstancesmayarisewhichdonotpreventyoufrom volunteering,butwhichpreventyoufromcarryingoutyournormalduties (e.g.alackofdexterityorgeneralillhealth).Ifsuchasituationarises,you areexpectedtoraisethiswiththeDirectorand/orShiftTeamLeader wherewewilldiscussyourfuturevolunteeringwithusinyourcurrentrole or,wherecircumstancespermit,inamoresuitablerole.
Theremayalsobepersonalcircumstancesthatpreventyoufrom attendingvolunteering,eitherforaprolongedperiodorforfrequent shortabsences.Underthesecircumstances,youareexpectedtoadvise theDirectorofthis.
www.streetassist.co.uk
info@streetassist.co.uk
01316643411
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