About Our Company
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Kiosk POS eCommerce
CXM BI
The Leading Provider of
2 STORIS is the leading provider of Unified Commerce Solutions for home furnishings, bedding, and appliance retailers. Unified Commerce is a key strategy to enhancing the customer experience, increasing revenue across channels, and gaining a competitive advantage in today’s dynamic retail marketplace. STORIS’ fully integrated technology suite includes Point of Sale, eCommerce, Mobile POS, CXM, Inventory Management, Merchandising, Kiosk, Business Intelligence, Supply Chain Management, Accounting, and more. Through STORIS’ Unified Commerce Solution, retailers can deliver a seamless shopping experience to their customers. As a company, we are committed to our product offering. STORIS continuously sets the industry standard for annual Research & Development. In order to help our clients succeed, we also place an emphasis on a positive employee culture, which helps us retain top talent.
As a dedicated business partner, STORIS is invested in your long term success and we deliver: Over 30 Years of Excellence Consistent Leadership A Single Industry Focus Scalable Retail Technologies Professional Services We encourage you to read on to explore why the industry’s most successful retailers find measurable benefits for their home furnishings businesses with STORIS and how you can too!
Unified Commerce Solutions
"Our mission is to deliver the strategic technology and professional services home furnishings retailers need to succeed."
The
Difference
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Ownership
Innovation
Cloud Subscriptions
Scalable
STORIS has been in business under the same ownership for over 30 years. We enjoy an average employee tenure of 10 years across the company and 20 years for our executive leadership team.
STORIS consistently innovates by introducing releases packed with meaningful new features and functionality approximately every 6 months. Upgrades are provided at no charge to clients for easy access to our latest technology.
STORIS is available via our fully scalable cloud solutions. More than 60% of our clients choose the cloud. As a provider of cloud subscriptions for over a decade, we demonstrate the proven stability of our cloud infrastructure with an average 99.99% uptime.
STORIS serves retailers with annual revenue from $1M to $1B. While more Top 100 retailers choose STORIS than any other software provider, 75% of our clients own independent businesses.
Community
Product Suggestions
STORIS is a reliable partner to retailers around the globe. We service leading retailers headquartered in the USA, Canada, Mexico, as well as other retailers with locations running STORIS in other countries like the Bahamas and Puerto Rico.
By partnering with STORIS, you tap into the intelligence of over 400 retailers in your industry. Our retail network shares development ideas through our interactive Product Suggestion Portal where retailers can vote for, iterate upon, and discuss new enhancement ideas.
Our Community
Serving the Top 100 &
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Industry Leaders
On Growing Together
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Partners Since 1991 “AFW’s online business increased by 30% each month upon launching our eSTORIS website. Our customers love the new features and the integration with our STORIS Point of Sale makes order fulfillment seamless. Unified Commerce Accomplished.” Jackie Brookshire, President
Unified Commerce
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What is Unified Commerce?
“Unified Commerce puts the customer experience first, breaks down the walls between internal channel silos, and leverages a single commerce platform. A single, centralized, real-time platform for all customer engagement points is fundamental to Unified Commerce.” - Boston Retail Partners One Unified Furniture Solution
Unified Commerce is about creating a consistent, integrated experience, so that no matter where and when customers shop your brand, your customers can always pick up where they left off without missing a beat. It is estimated around 90% of purchasing journeys begin with an online search, yet the vast majority of purchases are still happening in store. STORIS’ Unified Commerce Solution enables retailers to provide a consistent experience for the customer shopping online or visiting a showroom.
Technology Is the Foundation
Every interaction customers have with your brand must be seamlessly integrated, from their personal devices to the technology in your showroom. Research shows that customers who shop brands across channels purchase more often and spend more money and STORIS wants our retailers to realize this benefit.
Unified Commerce
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Point of Sale
eCommerce
Mobile Point Of Sale
STORIS’ Point of Sale seamlessly connects your business’ inventory, sales orders, customer information, and delivery logistics through a single database. Enable your sales team to increase the average ticket, precisely complete orders, and process payments to meet EMV and PCI-PADSS Compliancy laws.
eSTORIS provides retailers with a website directly integrated to STORIS, including product pricing and availability information. This platform enables retailers to run a mobile responsive, SEOfriendly eCommerce site that is intuitively designed to attract customers, drive traffic in-store, and sell online.
Elevate the customer experience on your showroom floor with Mobile POS Solutions. Provide your sales associates with real-time information accessibility directly at their fingertips. Associates can convey professionalism through engaged, intimate customer service as they guide customers through the shopping journey.
Provides an intuitive interface to deliver personalized customer service.
Meet the 90% of customers that start by browsing online where they are.
Simplify everyday business activities with efficient access to information.
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Customer Experience Management
In-Store Kiosk
Business Intelligence
CXM is an in-store technology application designed to support sales associates in delivering exceptional experiences. Enable associates to recognize their customers and track interactions to build relationships. Capture key details about an interaction and ensure proper follow up using sales Opportunities and Activities.
A rising component of in-store technology is the self-service Kiosk; a digital platform that caters to tech-driven consumers. Consumers can utilize the Kiosk to view a retailer’s product catalog, confirm inventory stock quantities and available delivery dates, and build individual shopping carts.
STORIS’ real-time Business Intelligence solution for retailers makes data analysis accessible, actionable, and collaborative. STORIS BI captures data from in-store, eCommerce, and mobile technologies to empower your team with cross-channel consumer insights to devise actionable strategies.
Optimize your sales team’s effectiveness and productivity in your showrooms.
Bridge the customers’ online research with the in-store experience.
Synthesize cross-channel data and strategically plan using real-time insights.
On Long Term Partnership
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Partners Since 2000 “When we chose STORIS back in 2000, we knew we had found a long term partner with furniture industry focus and flexibility to match our specific business needs. STORIS’ Special Order Solution allows us to build and price custom orders for our customers efficiently and accurately. With STORIS, we are confident that our customers are having a great retail experience.” Mike Bacon, Sr. Director of Retail Systems and Infrastructure
Product Offering Point of Sale
t of Sale
Inventory Control
15 Merchandising
Business Intelligence Merchandising Customer Experience Inventory Control Point of eCommerce Sale Merchandising Logistics
Inventory Control Inventory Management
Merchandising & Buying Tools
Logistics
Mobile POS
Accounting Logistics Mobile POS
Development Customer Service
Customer Mobile Service POS
Developme
Training Developm Consu
Enhance inventory control with accurate, STORIS’ Buying Tools enables retailers to STORIS’ Customer Service module real-time tracking across your entire streamline your merchandise planning to helps furniture and appliance retailers operation, including store locations, meet customer expectations. Always have seamlessly transition from sale to mmerce Business Intelligence Customer Experience Accounting Customer Serviceof Customer Training eCommerce Business Intelligence Customer Experience Accounting Service canTechnical Trainin warehouses, DCs, and eCommerce. the right merchandise at the right time service inventory. Retailers track STORIS lets you quickly determine with Lead Time and Demand Forecasting. warranties, manage orders for nonavailability, adjust product statuses, Generate merchandise strategies that inventory requests such as time and replenish stock, and manage purchasing lead to a higher GMROI using real-time labor, as well as inventory parts needed from one integrated system. analysis and historical trend data. for repair.
Reduce the average age of inventory and increase turn ratios and available cash flow.
Eliminate guesswork using merchandise trends to make accurate buying decisions.
Link service requests to original sales orders and customer profiles for easy follow up.
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int of Sale
Inventory Control
Merchandising
ommerce chandising
Logistics & Distribution
Business Intelligence Logistics
Customer MobileExperience POS
PointPOS of Sale Mobile
Logistics
Accounting Development
eCommerce Customer Service Consulting
Accounting & Finance
Inventory Control Development
Mercha Consulting
Business Intelligence Customer Training Technical Suppo
Reporting & Analytics
STORIS’ Accounting & Finance Software STORIS’ integrated distribution tools STORIS provides Business Intelligence delivers an accurate capture of your allow you to set attainable delivery dates tools to empower leaders with actionable company’s finances in real time. Secure and delight customers by surpassing their information to grow their businesses. er Experience Accounting Customer Service Training Technical Support company financials with privacy settings fulfillment expectations. Mobile barcode STORIS houses raw data points, from and audit trails. STORIS offers integrated scanning enables retailers to organize transactional sales and customer profiles financing solutions to seamlessly provide their warehouses efficiently for picking, to inventory and financials. Seamless consumer credit through both in-house receiving, and transferring processes and data integration provides retailers with and third-party financing. foster the productivity of their teams. accurate and trustworthy analyses.
Dynamically plan optimized delivery and service routes with logistical scheduling.
Reduce time, costs, and human error related to financial processing with integration.
Measure and report on key performance indicators using interactive tools.
Consistent Development Roadmap Discounting Tools
9.6
Mobile User Interface Design
9.7
eCommerce Delivery Logistics
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Unified Inventory & Supply Chain Management
Unified Customer Management
Multiple Concurrent Fulfillments
9.10
9.8
9.9
10.0 Sales Flash Today’s Sales by Store Written
Completed
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Written Sales
2015
Secure EMV Credit Card Processing
2016
Waterfall Finance Application Process
2017
Integrated eCommerce Platform
In-Store Kiosk
$ 26,632.44 Today
100.00% % of Total
11 Tickets Today
100.00% % of Total
2018
Business Intelligence
Customer Experience Management
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Advanced Delivery Routing Integration
10.1
2019
Customer Facing Application
Multi-Legged Transfer Process
10.2
Expanded Customer Search
10.3
Streamlined Logistical Processes
10.5
10.4
2020 Enhanced Special Order
Revamped Inventory Replenishment
2021 eBridge Commerce
10.7
10.6
2022 Mobile Point of Sale
On Providing Scalability & Stability
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Partners Since 2012 “STORIS has been our trusted partner as we’ve built our organization from 9 stores to nearly 100 over the past five years. Their team has been instrumental in supporting technology rollouts that have assisted our growth and have helped DSG become a Top 100 retailer. STORIS always goes out of their way to provide top-notch service and show that they care about our success.” Chad Spencer, CEO
Professional Services
bile POS ry Control
mer Service Logistics ntelligence
Development Merchandising
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Consulting Logistics
Training Technical Support Mobile POS Development Customer Experience Accounting Software Training
Mobile POS
Development
Consulting
Consulting Customer Service Consulting
Training
Technical Support Technical Support
STORIS’ experienced trainers provide STORIS’ consulting services help our clients with guidance for successful clients successfully adopt STORIS software adoption and continuingTraining technologiesTechnical using best practices. A Accounting Customer Service Support education. Our training programs are Project Manager will be your point of designed so you can gain the knowledge contact from kick off to go-live. With and leverage the tools needed to ongoing consulting, our team is here to confidently operate and improve your assist you in taking advantage of all that business processes. STORIS has to offer. Start your partnership with training to obtain an understanding of STORIS’ features.
Leverage STORIS processes, strategies, and industry best practices.
STORIS trained technical professionals provide our clients with expert assistance and continued software education. We take pride in the expertise of our support staff and their unparalleled tenures in the home furnishings industry. Our Support team efficiently and effectively delivers in-depth product and industry knowledge. Experience fast response accurate case resolution.
times
and
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le POS
Development Development
Consulting
Operational Reviews
Website Design, UX, and SEO
STORIS consistently delivers major An operational review is a deep dive into a software releases that include significant functional area of your home furnishings enhancements and new functionality. We business’ operation to uncover critical devote an unmatched amount of time and Support opportunities for improvement. STORIS er Service Training Technical resources to the continuous development offers two flexible options: onsite or of our product offering. Development and virtual. Operational Reviews can span design services are offered to meet the a complete business audit or target a needs specific to individual operations. specific functional area of your choice.
STORIS’ professional furniture Website Design, User Experience, and SEO services provide expert guidance to create a captivating home furnishings website. Our professionals can help align specific SEO initiatives and create a website design that is tailored to your business goals.
Evolve from a current to a future state with strategic operational recommendations.
Organize your website’s structure to guide your eCommerce path to purchase.
A new release includes new features and enhancements every 6 months.
Proud Partners Of
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Stop By and Say Hi at these Industry Events
For dates, details, and the complete list of events we attend, visit www.STORIS.com/events. Whether in-person or virtual, our team is available to help you with your next strategic technology initiative.
Client Success Story Highlights
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“STORIS helps us achieve margin goals, accurate inventory control, and an exceptional POS experience. We see definite advantages we didn’t have in our previous software.”
“STORIS understands the needs of both the furniture and casual industry. As we continuously build upon our retail brand, we are confident that we are aligning our retail strategy with best practices.”
“STORIS’ professional services are designed to support us in growing our use of technology. As a client of over 10 years, we continue to learn and gain from the STORIS software.”
“STORIS’ Client Services team is outstanding with a keen understanding of the retail industry & deep knowledge of STORIS’ functionality, reporting capabilities, and customizable features.”
“STORIS’ delivery management and seamless integration to routing have streamlined our fulfillment processes, increased productivity, and helped cut costs. We are able to consistently exceed our customers’ expectations.”
“The eSTORIS website platform provides a framework for sleek design and marketing content. Its direct integration to our STORIS Point of Sale enables us to manage our inventory effectively and highlight key products.”
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“STORIS is one of those rare partners that exceeds expectations with their operational solutions. We are entering our third decade with STORIS and are more efficient than ever, growing sales, and keeping our customers satisfied.”
“STORIS enables us to meet strategic goals: improving customer experience and increasing profitability. The efficiency of Special Order processing and streamlined POS order entry are big wins for our customers and employees.”
“We have trusted our business to STORIS for decades. The software tools for inventory, vendor, and merchandise management provide a strong technical foundation for building a merchandise assortment customers love.”
“A pivotal element in selecting STORIS was having a partner that understood the requirements of the bedding industry. As we have grown, STORIS’ integrated solutions have supported our demands.”
“STORIS was the easiest software conversion we’ve had. Many of the options we evaluated couldn’t grow with us, but from industry experience, we knew we couldn’t outgrow STORIS.”
“STORIS provides a platform that allows us to expand our business more efficiently. STORIS understands the need to innovate and provide technology for the future.”
On Providing Powerful Technology
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Partners Since 1993 “Arhaus has been a STORIS customer for almost 30 years. That partnership has helped provide Arhaus with the technology needed to become the premier retailer of luxury furniture.” David Barney, Vice President Core and CRM Systems
Respect Customers
Be a Great Partner
Pursue Excellence
Facilitate Personal Growth
Exhibit Integrity & Accountability
Create a Positive Work Environment
Embrace Change Courageously
Encourage Open Communication
Work Smart
Acquire & Demonstrate Knowledge
Leverage Teamwork
Be Humble
Begin Your Partnership
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STORIS is committed to providing our clients with more than just the industry’s leading Unified Commerce Solution. Our partnership centers around our company’s twelve guiding Core Values and is focused on supporting home furnishings retailers’ success. As a member of the STORIS retail family you can expect:
Commitment to providing competitive advantages through software and services. Dedication to acting in accordance with your needs and industry demands. Collaboration with many of the industry’s leading retailers. Investment in resources to enable your business to succeed.
We look forward to hearing from you soon!
The
Team
973-888-1131 | STORIS.com | sales@STORIS.com
Our vision is to be
obsessed with making home furnishings retailers
successful.