Recycling that benefits everybody with a zero to landfill promise

The amount of e-waste being generated is growing every year. As a leading circular IT provider, we believe it is crucial to take action now to reduce e-waste and minimise the impact the technology industry is having on our environment.

That’s why we’ve launched Stone 360®, our one-of-a-kind mobile app that empowers organisations to take control of their e-waste with a few simple clicks. Designed to make our IT recycling service even simpler and more rewarding to both our customers and the environment. We offer free collections, complete traceability and reporting, MOD level security and data erasure, cash rebates and professional device refurbishments - all with zero waste going to landfill.

In partnership with The National Forest, your use of the 360 app means we are able to help plant trees, plus help deliver important sustainability projects, including a £1 million biodiversity restoration programme; as well as an outdoor learning programme for school children from less advantaged backgrounds. The National Forest have also announced a new programme to look at Green Prescribing in the Forest which is a really important piece of work focused on health and wellbeing.

Remote And Telephone Support

All of our Remote support contracts include both Remote and Telephone support. Within the Service Hours, you can contact us and obtain the support and help you need.

Health Checks

Health checks are an optional service design to help you maintain your systems and highlight common issues. These checks are performed monthly and emailed to you.

Stone Assist is a range of remote support modules that offer help with problems and remote administration of your IT systems. Our plans give you access to our Support specialists who have vast experience of solving a wide range of problems. Features can be added as required to create a truly bespoke package.

Overview of our Support capabilities:

> Access to experienced IT support professionals.

> Maximise the availability of your systems.

> Solve problems quickly.

> Access help over the telephone or using secure remote screen technology.

> Take advantage of our range of monitoring and remote management facilities.

> Reduce onsite engineer maintenance costs.

Support Portal Access

In addition to the normal support contact routes, we can provide you with a dedicated portal for your staff to submit and view remote support incidents.

Windows Server Update Management

We assist in the management of Microsoft automatic updates cycle for both virtual host servers and virtual machines to help ensure the smooth running of your operations.

Scheduled Engineer Visits

We provide scheduled visits from skilled professionals to ensure that you pay for the right level of engineer, for the right task required onsite.

PRE-PAID AD-HOC ENGINEER VISITS

Pre-paid engineer visits to help you resolve issues that require an on-site presence, this gives you support priority, as well as helping you to respond quickly if a problem occurs.

Remote Access

Our remote connection platform provides access to your IT systems in a secure manner to allow us to diagnose and resolve your problems.

Automated Monitoring

Our automated monitoring option provides an easy to use, low cost service to give you critical alerts by email in the event of a problem, enabling you to stay on top of IT systems and take necessary actions.

Rapid Resonse Engineer Visits

Your “Big red button”. If you need some professional assistance at short notice, we have accredited engineers that can help with complex issues in need of urgent attention.

We offer professional, helpful technical support for all staff from a chosen support level across all your locations, including remote workers, during regular office hours. Support