FREQUENTLY ASKED QUESTIONS

CAN ANYTHING HAPPEN MY GEMSTONES DURING THE REMODELLING PROCESS?

We are very careful when working with your metals, gemstones and diamonds, and treat them with the utmost respect. That said, unfortunately there is always a risk involved in using / re-setting stones. When they are your diamonds and gemstones, this risk is yours.

We will keep you informed of any issues if, as and when they become apparent, as it is not possible to fully examine a diamond or gemstone until it has been removed from the metal it was originally set in. While we will take full responsibility for diamonds and gemstones sourced by us, we’re sure you understand we cannot be held responsible for damage, breakages or chips in your diamonds or gemstones, or for replacing such items free of charge.

WHAT HAPPENS IF THERE IS ANYTHING LEFT OVER?

Any excess gold can be traded in and used as part payment for your remodelled jewellery. Once the work is complete, we’ll be able to confirm the exact trade in value of any excess gold and you can choose if you’d like to trade it in or keep it.

Unfortunately, it isn’t possible to trade in unused old stones so these will be returned to you when the work is finished.

CAN GIFT VOUCHERS BE USED TO PAY FOR MY REMODELLING PROJECT?

Absolutely! Stonechat Jewellers gift vouchers can be used for any remodelling projects.

WHAT IF I DON’T LIKE THE DESIGN?

We hope you love your new jewellery – we really enjoy handcrafting each and every piece for our customers!

It is highly unlikely that your jewellery won’t be what you were expecting as we go to great lengths during the design process to ensure that you like every aspect of the design before any making starts. We are highly skilled in remodelling old jewellery, and we have a wealth of experience in showing designs in a way that will help you to visualise the final piece before it is made.

That said, if you don’t like the end result, we wouldn’t leave you high and dry! No one walks out of Stonechat Jewellers unhappy so we would do everything possible to change or remake the piece so that you are completely happy with it.

WILL I GET A VALUATION FOR MY NEW PIECE?

We will be happy to provide a valuation for any remodelled piece of jewellery that has a value in excess of €1000. This will allow you to list your new jewellery on the contents insurance at home.

CAN I PAY FOR MY REMODELLED PIECE OVER A LONGER PERIOD OF TIME?

We require a 20% deposit to confirm an order, after that you can pay for your new piece of jewellery at a time that suits you. Some customers can’t wait to collect their new contemporary piece, while others prefer to pay for their remodelling project bit by bit and collect a few months later.