FREQUENTLY ASKED QUESTIONS

WHEN YOUR JEWELLERY IS READY! (Cont’d)

• Additionally, any excess gold can be traded in and used as part payment for your remodelled jewellery. As the work will now be complete, we’ll be able to confirm the exact trade in value of any excess gold and you can choose if you’d like to trade it in or keep it. Any unused stones will be returned to you at this time.

• Stonechat Jewellers gift vouchers can be used for remodelling projects.

• We will be happy to provide a valuation for any remodelled piece of jewellery that has a value in excess of €1000. This will allow you to list your new jewellery on the contents insurance at home.

A Few Other Details Which Are Good To Know

• We hope you love your new jewellery – we really enjoy handcrafting each and every piece for our customers! It is highly unlikely that your jewellery won’t be what you were expecting as we go to great lengths during the design process (link to above) to ensure that you like every aspect of the design before any making starts. That said, if you don’t like the end result, we wouldn’t leave you high and dry! No one walks out of Stonechat Jewellers unhappy so we would do everything possible to change / remake the piece so that you are completely happy with it.

DESIGNS, DETAILS AND QUOTES (Cont’d)

• We are very careful when working with your metals, gemstones and diamonds, and treat them with the utmost respect. That said, unfortunately there is always a risk involved in using / re-setting stones. When they are your diamonds and gemstones, this risk is yours. We will keep you informed of any issues if, as and when they become apparent, as it is not possible to fully examine a diamond or gemstone until it has been removed from the metal it was originally set in. While we will take full responsibility for diamonds and gemstones sourced by us, we’re sure you understand we cannot be held responsible for damage, breakages or chips in your diamonds or gemstones, or for replacing such items free of charge.

• We hope that this is informative and gives you a good insight into the wonderful world of remodelling! There is more information on the Remodelling page of our website: stonechatjewellers.ie/remodelling/remodelling-faqs

• Or please do get in touch we’ll be happy to answer any questions you may have!

THANK YOU!

When you purchase a beautifully handcrafted piece from Stonechat Jewellers, you are supporting creativity in Ireland.

Encouraging and growing local, independent business has never been more important so, from us - the Stonechat Team and the skilled craftspeople we work with –

A HUGE THANK YOU!