FCTG Yearbook 2023

Managing Directors Message

James Kavanagh MD - FCTG Australia

Hi Australia, We’ve had an incredible year filled with many achievements. This year should be remembered as the one where we turned it all around. Our Australian business has an incredible story to tell.

We have tripled our sized since 2022, added 3,200 new people to the business, our people are achieving all-time personal bests and our bottom line is healthy once more with both corporate and leisure well and truly back in the black. Our customers are taking off in droves to experience the wonders of the world.

One of my proudest moments from this year was accepting the award for Australia’s Best National Travel Agency Group on behalf of everyone in Australia at the NTIA awards in Sydney. This award is an acknowledgement of all the hard work you have done over the past 12 months.

Our beloved travel industry has been through it all, and some of our people have been with us through these times too. Collectively, we’ve weathered global financial crisis’, wars, pandemics, natural disasters and more. The stories we share from our 40+ years of experience make us the successful company we are today. We’ve ‘been there, done that' and serviced our customers with steadfast resilience through all of it. So, on behalf of the Board, Taskforce and our Australian Leaders, I would like to thank all of our 2022/2023 longevity recipients for your service. The experience you bring to our business is what sets us apart from the rest.

I’d also like to congratulate our Australian Award winners for 2023. Your leaders have recognised the outstanding contributions you’ve made to your business areas, and I want to personally thank you for the part you’ve played in FCTG’s success this year

I’m so excited to see what we achieve as we head into another year with the momentum and progress we have built up over this past 12 months. For now though, it’s time to celebrate! I can’t wait for all of Australia to come together at Flichella this weekend, and to celebrate with our high achievers at Global Gathering in Bali soon after

HEALTH WISE

It's

all about balance

Healthwise are here to help you take control of your own health and wellbeing!

#HEALTHYISNTHARD

It's been another massive year for the Healthwise Global team as they continue to deliver a corporate wellness program to our Aussie Flightes that is both flexible and fun, generating maximum engagement and helping to create a healthy culture of focused, driven people within FCTG.

In a year of record-breaking challenges and events the team:

Saw Flighties from around the world hit over 100 million steps in the annual Steps Challenge

Presented to over 850 Flighties in leadership positions to help with mental health and how they can support their teams and, The 8-week challenge saw FCTG lose over 240m of body girth... that's a whole lot less of wobbly bits!

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And for that one-on-one service you can always reach out via info@healthwiseglobal.com.

SPORTS & ENTERTAINMENT WERE BIG WINNERS THIS YEAR THANKS TO S&S!

THE BIGGEST YEAR OF SPORTS in Stage and Screen history with over $80M in sports travel booked!

The biggest seasons of Cricket, Soccer and Rugby League ever! As well as athlete sports including Swimming, Water Polo, Hockey and more!

Operation "London Bridge is Down" saw the team move 200 PAX to LON in a matter of days for the sad passing of the Queen (with no availability mind you).

Other exciting wins include: Netball Australia | Board Riders | Paralympics | T20 World Cup | Juicy Festival and, driving the amazing S&S culture forward with amazing people joining the dream team!

STAGE & SCREEN Global Winners

OPERATIONS

Terri Robinson

Nicolas Rodriuez

Isabella Cilia

Leigh Stephens

Natasha Benson

Jackie Agosta

SUPPORT

Wonitta Atkins

Gabrielle Everingham

Jacqui Walter

CAME OUT SWINGING AND DELIVERED A MASSIVE YEAR OF RESULTS!

So much goes into maintaining and retaining a large database of corporate customers let alone bidding for some of the biggest new accounts the industry has to offer but that's just what FCM do with gusto. They made some big moves this year that have paid off in spades! Here's just a couple of their highlights:

New Customer Wins $287.2M - Wesfarmers, Woolworths, Coles, Australia Red Cross, University Procurement Hub (Monash University, University of Sydney, University of NSW)

Delivering a great customer experience with an NPS Score of 26. 98% retention of customers and getting all the love from new customers too! For example, Shell, who joined us in Nov 2022 participated in a global traveller survey, with a 92% satisfaction rating and Australia lead the charge with the highest traveller satisfaction globally!

Almost $1M in Project Income for FCM Consulting (a new record highest previous was $750K)

FCM Global Winners

Aimee Reedy

Nicola Hulme

Jessica Bujeya

Joseph Macri

Katerina Valasis

Sharon Wellings

Anita Holman

Carly Hough

Olivia Davids

Bonnie Hinder

Amy Martin

Anne Flanagan

Anthony Fung

Rosemary Napoli

Claire Flanagan

Timothy Harper

Kaycee Waugh

Jamie Werry

Stacy McClymont

Maja Dulic

Rneee Broadbent

Emma Daniells

Lyndel Jensen

Cassandra Nguyen

Kimberley Bremhorst

Steve Bracchi

Robyn Richardson

Ben Collins

Julie McLean

Kelly Hurkett

Adam Price

Raelene Lim

Meagan Mitchell

Alfie Soldatini

The Miracle Workers

FCM Avengers VIC

FCM 100 Degrees

Perth Sundowners

FCM Olympus

Titanium

SO MUCH MORE THAN YOUR BASIC SHINDIG!

Our Work – The Stats

FY23 = 97 events and 100+ site inspections. Number of groups travelled this FY = 1061

Our People – Steppin’ Up!

677,424 steps onsite for the massive Optus Orbital event (more than 10 full marathons)! We had 45 people onsite so that’s an average of 15,054 per person!

Most likely to... have a change of career and start taking over DJ decks worldwide... MC SIM! #madeinRio

AN ACTUAL DJ AND SOME BIG FY STATS!

FCM M&E Global Winners

Carlita Glode

Erin Walsh

Eileen Delessert-Madden

Katie Mungomery

Tamara Lsterling

Sarsha King

Melanie Ivory

Kate Schulz

Trish Hutley

Brittany Sutcliffe

Lisa Coronica

Our Watermelon Culture

90% retention, ENPS of 17, amazing buzz nights, first TL conference in 4 years in Cairns, Watermelon EVPs, highest paid Travel Managers in the industry, an enormous amount of change that our people have had to deal with and we love a party!

Our customer focus

Over 3,800 customers, 90% trading with us every month, retention of 97% by the KCSM team with an average NPS 86 & CSAT 99.

Results RECORD TTV ($1.2bn), record wins ($230m), RECORD productivity (Global on stage award!) and most profitable brand in Australia at $34m !

IT'S BEEN ONE MELON OF A YEAR & THEY'VE GOT MORE GOALS IN RIND

CORPORATE TRAVELLER Global Winners

TOP TRAVEL CONSULTANTS

Katherine Thomson

Hayato Kato

Jeffrey Lord

Kyle Jones

Leane Kneipp

Dean Kenyon

Yvette Clark

Allison Skeat

Lauren Devine

Angela Lindop

Daniel Holmes

Brett Quinlan

Erin Price

Timothy Newton

Jason Fitzgerald

Pat Bohan

Olivia Guiney

Kristopher Heinceslater

Emma Daulby

Marie Coletti

Stacey McAlley

Stephen Ellis

Bonny Watson

Stacey Batchelor

TOP BUSINESS LEADERS

Neil Moynihan

Kim Stewart

Jamie McLean

TOP NPS TRAVEL CONSULTANTS

Elle Raidal

TOP AH TRAVEL CONSULTANTS

Dean Le Hanie

Meg Riley

Tamara Roncoletta

Patricia Rochan

Mamdough Sidarous

Santini Nadan

CSAT AWARD

Samantha McLachlan

OUTSTANDING ACHIEVEMENT

WILDCARD

Amanda Cengarle

TEAM LEADER AWARD

Joe Hall

KCSM AWARDS

Loredana Maricciolo

Sally Coligan

CSC AWARD

Rebecca Cassimatis

STATE GM AWARD

David McLean

BRAND LEADER AWARD

Ruth Ford

CORPORATE TRAVELLER Global Winners

TOP 3 BDMS (TTV)

Chris McCall

Mark Cooper

Brendan Trew

TOP 4 BDM (Commission)

Mark Cooper

Chris McCall

Brendan Trew

Mark Lazic

TOP SLR (Self Gen TTV)

John Lange

SDR WILDCARD

Rene Hazeldine

Amanda Harvey

NBTO GROWTH

Jenny Vo

SALES LEADER WILDCARD

Phil Symonds

SALES WILDCARD

Rich Gray

MARKETING

Kim Robertson

Sarah Capon

Lindelle Barrick

CORPORATE TECHNOLOGY

Global Winners

Hailey Abraham

Nardi Bugeja

Ellie-May Smith

Brett Goodyer

Nick Niu

Kara Holdsworth

Steven Doolan

Ashish Naik

Kyle Dixon

Matt Gunders

Katy Byrne

Andrew Greves

James Mundey

Grant Currey

CORPORATE FINANCE

Global Winners

Michael Berger

William Stokes

Clare-Marie Hunter

Carman Tang

Megan Bennett

Rachel Gair

Samara Ryan

Tammi Logan

Felicity O'Brien

Stijn van Vugt

Brett Lang

DON'T CHECK OUT UNTIL YOU'VE CHECKED US OUT!

When was the last time you checked in with myRewards?

BRAND INCENTIVES RECOGNITION

RETAIL DISCOUNTS

WELLBEING AND MORE

SHOW ME THE MONEY!

It's gotta be the come back story of the century!

A brand completely shut down because of that pandemic, afterall who needed foreign currency when you couldn't travel overseas! But that didn't stop the team at Travel Money OZ, who throughout 2020/21/22 basically survived on a team of 3 people...how times have changed...

They're now 75 stores strong with more on the horizon

They've re-opened in New Zealand

Were a major sponsor for Aussie TV favourite - Travel Guides

They're targeting 200 staff members with at least half of those coming from our Alumni group

And in just a short time of having reopened will hit $9M profit!

They've also been voted the brand most likely to:

Send someone to jail!

Hopefully not in Bali...

Global Winners

Gemma Edwards

Lily Harris

OUR FLAGSHIP BRAND RETURNS TO THE COMMUNITY

It was a massive year for FCB having reopened all 28 hibernated stores and a triumphant return to local communities where they can once again open up the world for those who want to see! This included bringing on 300 new team members and reinstating the FTL role but they didn't stop there

OTHER 22/23 HIGHLIGHTS

Deployed a new wage model - it's a clear, simple model that rewards our consultants to sell more travel, add more components and deliver amazing customer experiences Introduced Centralised Pricing - this produced more than $80m in additional revenue whilst also enabling us to deliver a consistent customer experience. They also brought back ¼ buzz nights, brought back 4 Nations & Nation Leaders, had 100's of famils all over the world, engaged in localised charity activities, booked more than 1.5m customers trips, reintroduced Leadership Training and had a huge focus on Brightness of Future (BOF) for their people.

FLIGHT CENTRE SUPPORT Global Winners

RETAIL COMMERCE

Dawn Allsop

Nicola Barnes

Tahlia Bell

Top Global Emergency Assist: Elodie Cose

Top Customer Experience & Business Operations: Breanna Jennings

Global Customer Relationship Manager: Angela Cotty

Global Change, Transformation & Adoption: Michelle Johansson

Retail Commerce

Brian Luckins

Jen Holder

FLIGHT CENTRE AUSTRALIA MARKETING

Andrea Hall

Matt Cowell

Mel Newton

GLOBAL FCTG LEISURE MARKETING

Vicki Fletcher

Gabby Bailey

FLIGHT CENTRE FINANCE

Catherine Murphy

Connie Ly

Jessica Forrester-Crowe

Bill Stevenson

Sinead Ward

FCB Outstanding

Achievement Award: Sarah Popp

FLIGHT CENTRE SUPPORT Global Winners

FLIGHT CENTRE PRODUCT MERCHANDISING

Rowena McCarron

GLOBAL MERCH & RM TEAM

Monica Di Vito

FCB REVENUE MANAGEMENT

Louisa Irving

FLIGHT CENTRE Global Winners

NSWACT TOP 20

Tamara Lagos

Zoe Davies

Vach Karmolphachak

Tulane Clarke

Debbie Eyres

TIffany Widowson

Alex Kirk

Tyler Sanders

Julia Tirani

Cameron Saba

Jessica Ranse

Keira Hartas

Jake O'Brien

Erin Lee

Gitte Foran

Taryn Skinner

Ben Houseman

Penny Baker

Briony Ferris

MOST PRODUCTIVE TEAM NSWACT

FC Miranda

Peter Castle

Zoe Davies

Karen Tink

Bryce Moriceau

Sami El Haimar

Bailey McCool

Isabella Summers

Jordan Smaill

Laura Halton

Carolina Ordenes

MOST PRODUCTIVE AREA

NSW Sydney South

Toni Francis

FLIGHT CENTRE Global Winners

MOST PROFITABLE TEAM WANTSA

FC West Lakes

Samantha Townsend

Stefanie Salewski

Erin Muldoon

Holly McMiken

Mohamed Rifaz Mohamed Razick

Jade Brideson

Stefan Nikolic

Diana Ruff

Katy Law

Jed Sale

Jade Moate

Sarah Churchett

Jemma Graham

Sally-Ann Daly

Jana Tayao

WANTSA TOP 20

Elise Macoustra

Matthew Shepherd

Adele Schwenke

Katherine Benvenuti

Joshua Watts

Bec Jaszczuk

Victoria Ziolkowska

Lisa Patterson

Jessica Law

Andrew Sweeney

Gabriella Chadwick

Courtney Wright

Aimee Devine

Celeste Franklin

Abbie Copeland

Emma Holmes

Lisa Eisermann-Bhatia

Madie Grosser

MOST PRODUCTIVE AREA

WA North/NT

Craig Gardiner

FLIGHT CENTRE Global Winners

VICTAS TOP 20

Hope Whiting

Mitch Waddingham

Lauren Patton

Brent Ephraims

Julia Grieve

Renee Weppner

Isabella Modra

Gemma Pendleton

Craig Mclachlan

Caity Hocking

Jayden Wise

Jacquie Redfern

Sam Louden

Rebekah Randello

Courtney Brown

Shelby Kniese

Nicole Buhagiar

Gabrielle Patten

Kym Nulty

MOST PRODUCTIVE TEAM

VICTAS

FC North Brighton

Claire Legacy

Sophie Efstathiou

Marlee Wakeling

Aurelie Borne

Bianca Lubetzky

Isabelle Jouan

Melissa Hagley

MOST PROFITABLE TEAM

VICTAS

FC Eastland

Kelly Bell

Jacqueline Redfern

Fionna Oakley

Claire Blomeley

Isabelle Pisani

Brad Williams

Nathan Gurarie

Laura Wright

MOST PRODUCTIVE AREA

VIC East

David Fazakerley

FLIGHT CENTRE

Global Winners

QLD TOP 20

Karen Hale

Robert Caldwell

Anna Whatling

Renee Bosboom

Jacob Hinchy

Kristie Sorrell

Jessica Clackett

Keller Anderson

Jessica Hill

Josh Rosser

Amber Cassidy

Simone Atkins

Cass Vecellio

Nicole Fordyce

Kristy Bennett

Andrew Walker

Lauren Potter

Jenna Nochez

Jodi Small

MOST PRODUCTIVE TEAM QLD FC Carindale

Olivia Doherty

Benita Fraser-Byass

Evaldas Savickas

Daisy Van Ross

Ramin Moeini

Ivan Bielik

Natalie Taylor

Hemmy Timotius

Roxanne Midgley

Jodi Small

FLIGHT CENTRE Global Winners

RANDOM DRAW: $2.5M TARGET

Jessica Burgess

Melissa Crew

Courtney Hussey

Sally Mayne

Samantha Hartley

Michelle Blackmore

Kate Moulton

Lisa Evans

Steven Jackson

Olivia D'argenio

Shane Matthews

Caitlyn Feder

Eliza Mcleish

Donny Kwan

Sam Hele

Joyce Al Haddad

Denise Cicchiello

Katherine Best

Karly Sanderson

Karlie Tyszyk

Jack Huttley

Stella Evgenidis

Emma Oliver

Jayde Berry

Suzie Sabbarese

Lisa Faint

Elise Hornsby

Angelique Broughton

Dana Hanmer

Jenni Pavlos

Alicia Murphy

Ashlee Cowper

Eloisa Crowe

Sam Limerick

Joanne Hickey

Nicholas Hopkins

Emma Byrne

Austin Beutler

Xavier Lourey

Shannon Ogden

Curtis Shannon

Laura Garrard

Rebecca Burrows

FLIGHT CENTRE Global Winners

TOP 50 CONSULTANTS

Karen Tink

James Rakus

Jason Dooley

Katrina Carichini

Luvena Lee

Laura Halton

Craig Anderson

Brett Atkinson

Jake Hodges

Isabelle Jouan

Wagner Filho

Peter Castle

Nathan Gurarie

Lisa Chow

Brad Williams

Kirsten Jakubassa Lee

Stacey Devine

Fionna Oakley

Isabelle Tremblay

Matt Holden

Brydie Abram

Samantha Rodgie

Mathew Ryan

Steven Taylor

Donna Pearce

Liam Garvey

Claire Legacy

Emma Baker

Matt Sellenger

Melanie Gabbusch

Emma Bartolo

Kelly Blyton

Alice Fisher

Holly Klein

Trent Rice

Emma Hardy

Dylan Spence

Dominic Michaelis

Rachael Hackney

Lea Ahokava

Minnie Elliott

Brooke Beer

Bianca Lubetzky

Joanna Welburn

Natasha Sherriffs

Melissa Hagley

FLIGHT CENTRE Global Winners

TOP NOVICES

Nicola Robb

Chukwuemeka Obinna

Clinton Coppola

Ramin Moeini

Josephine Day

Cheynne Lewis

Roger Hunter

Yasha-Jane Button

Luke Candy

Alicia Boyer

TOP PT

Cathrin Scaife

Roxanne Midgely

TOP 3 INSURANCE

Jennifer Merrick

Simone Atkins

CARVING OUT A NICHE IN THE LEISURE MARKET

It was a busy year for FCBT as they made the transition from Corporate back to Leisure (we're calling that Facebook Official) and with that creating the new and exciting Specialists Pillar that now houses, FCBT, First and Business, Complex Air, Groups and Corporate Benefits

They are proud to be a pillar that creates BOF for their consultants who have a passion in these areas whilst creating an amazing customer experience through expertise.

We ask General Manager, Cameron Harris what has was most proud of:

"The amazing work from all our people. The great feedback from customers, suppliers and colleagues through one of the toughest years is a real testament to their brilliance. Surviving the 'Sugar Rush' of travel and entering 2024 with an even stronger business model".

FCBT & SPECIALISTS Global Winners

FLIGHT CENTRE BUSINESS TRAVEL

Sarah Cattanach

Casey Quinlan

Trent Jolly

Conor Ford

Nicole Lucas

Nicholas Lim

Joe Khouangrasvongsy

Christina Alvarez

Kristen Whitson

Vita Pryimak

Paul Isabella

Dianne Kay

Joe Procel

FCBT Team Leader: Jamie Clark

FCBT Customer Award: Sarah Carrol

FCBT GM/SWOT: Andrea Harris

FLIGHT CENTRE BUSINESS TRAVEL

Benjamin Monaghan

Ben Morgan

Aaron Wilson

Jade Marrable

Harriet Kimpton

Brodie Lewis

Bianca Ferraro

Pascal Rheinberger

Jay Swaine

Cayla Gibson

Leigh Morgan

Top Groups Consultant: Kat Cookney

Top Next Gen: Caleb Van Schmal

Top Round the World: Fiona Smith

Top Corporate Benefits: Benita Fraser

Byass

Top Team: Melbourne First and Business

Specialists SWOT/GM Award: Eliza Dixon

MYHOLIDAY AND MYCRUISE PROVE

TRAVEL IS BACK!

Ignite will do just shy of $450M in sales and close to $10M in profit this year! That's a record for the almost 240 strong team with an upturn in sales equal to about 140%. Who would have thought that Cruise would be a top seller despite the Covid rampage on ships. This year is a testament to the team and the resilience of the travel industry.

Rumour has it, due to their huge growth, they're moving into a second, new office that has a pulpit for leadership sermons, a whiskey bar hidden behind an old bank vault door and, possibly for the first time in their history, natural light streaming in through windows! We can't wait to be invited down for a Buzz Night!

IGNITE Global Winners

Martine Littlestone

Dani Hay

Randall Cook

Lynda Hargreaves

Natalie Crawford

Alicia Allport

Wesley Dunn

Liam Agar-McCormack

Amanda Taylor

Sharon Taylor

Jordan Krause

Paige Cameron

Deborah Cullen

Roberta Chaplin

Jade Kilshaw

Amanda Sansom

Kylie Wheatley

Bryan Anderson

Manpreet Dhesi

Natasha Donges

Adam Diljore

Samantha Richies

Kristen Hanger

Amanda Carrington

OurSatisfied Customers

BRING IT HOME WITH A STRONG Customer Service Focus

This year saw huge improvements in overall customer service levels with the average wait time reducing from 45 minutes to under 5 seconds!

OTHER HIGHLIGHTS

12,760 trees planted

The team entered the 22/23 financial year with a backlog of 10,000 emails and as of last week have this down to 150! Launched Global Shopping Technology ensuring customers get access to the best priced fares WORLDWIDE! Brought over $2.2M into the business from Ancillary products alone including items like Refund Protection, Seat Selection, Carbon Offsetting and an SMS service.

Donate for as little as $1 per week (pre-tax) to the Foundation via Kiosk today!

In only our second year back up and running, It's been a big year for the Flight Centre Foundation. So, what have we been up to?

In September 2022, we welcomed our new charity partner, WIRES. In October and November, we awarded our second round of Giving Grants to 5 amazing charities.

In March 2023, we welcomed our new Flight Centre Foundation leader, Suzi.

Building brighter futures where we work, live and travel

Make

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UR INDEPENDENT NETWORK

SOARED!

Going from strength to strength, it was a big year for our Independent Network In their first year as entrants, they were finalists in multiple categories at the NTIA Awards and expanded their business to include 400+ agencies across the network.

When asked what he was most proud of, General Manager Nick Queale said:

Our people - Our beautiful team comprises forward-thinking, solution-centred, dedicated, hard-working and smart people. We are our people and would be nothing without this stunning team.

Our growth - Our team has achieved great things. We have and will continue to achieve strong, sustainable, and profitable growth across our business.

Our people - Did I mention our people? They are truly amazing.

INDEPENDENT Global Winners

TOP INDEPENDENT BDM GLOBALLY

Chriss Perry

SUPPORT AWARD FCTG INDEPENDENT AUSTRALIA

Steph Beale

MANAGING DIRECTOR'S AWARD

Kelli McCosker

INDEPENDENT FINANCE

Ewan Thomas

OPENING UP A WORLD OF Financial Possibilities

Offering a suite of financial resources, the team at Moneywise had no less than 8,900 touch points with our people this year via MOJO, Global Recovery Rights Grants, Super Consults, Home Loan support, Webinars and financial literacy conversations!

400

$2.5M

2,200 people have enrolled in the newly launched Lift-Off program

in interest saved by the Home Loans team with 130 new settlements and 974 loan reviews!

Tax Returns submitted!

Not to mention having partnered with BUPA to bring you discounted memberships, waived waiting periods, mental health training and free Flu Shots!

We set the old website on fire and created a new one which is bringing in over DOUBLE the number of visits!

FROM STUDENTS TO STAFF WORK,

Students turned staff, Donna and Michelle graduate.

Since launching the program in May we have had over 1,000 enquiries for either the UK or Canada!

WE OPEN UP THE WORLD FOR THOSE WHO SEEK A BRIGHTER FUTURE!

We also hear a certain brand is celebrating a milestone birthday this year...

THE WHEELS ON THE BUS (COACH) GO ROUNDAND ROUND!

In 2023, Back-Roads Touring is poised to surpass all previous records, experiencing its most successful year in sales to date This was accompanied by the fact that we were able to guarantee every departure during the European season of 2023. We commend the product, marketing, call centre, and sales teams for their remarkable efforts in reaching this significant milestone

Over at Topdeck everyone has been focused on educating and delivering on the four distinctive trip styles available across the portfolio. If you wanted a Topdeck trip of more than 28 days, you would struggle to find a seat which speaks volumes to the product and the rebound of the youth category. For the young ones in the room “stay plugged in” and for the oldies “stay tuned” for more Topdeck excitement.

“The person most likely to set up a Back-Roads merch tent at a Snoop Dogg concert is Dylan Hearne”

ENTERPRISE TECHNOLOGY SERVICES

Global Winners

Yoshi Kanno

Cheryl Colyer

Yvette Viles

Ben Barnes

Kate McDonald

Bart Ritchie

Ella Piperidis

Kelly Lyons

David Arevalo

GLOBAL EXPERT TEAM (GET)

Global Winners

Simon Seguna

Amelia Kelly

Nick Masters

Shaun Thomas

Eddie Newton

PEOPLE + CULTURE Global Winners

Outstanding Award

Sam van Gool

Amy Bennett

Carolyn Giblett

Daniela Salvestro

Haley Judge

James Brushin

Loz Montague

Rhys Cole

Steven Elvin

NEXUS Global Winners

Bronwen Holford

Grace Cairns

Omali Opathavithana

SUPPLY Global Winners

THE TRAVEL JUNCTION

Teena Hollwey

FINANCE

Imran Ahmad

Mushtaq Ahmed Khan

Rachel Moran

Teagn Peters

Arianne Reverente

Jeffrey Tanner

Jessica Macpherson

Kama McCarthy

Ravindar Singh

Alex Deaconos

PARTNERSHIPS

Susanne Nuttall

Vanessa Whiting

Candace Drabol

Christopher Owens

PME

Taryn Ellis

Michael Huggett

Marzel Hugget

Renee Williams

GTC PROHUB

James Bryce

Tyler Higson

Edwin Jungwirh

Jessica Van Kempen

Helio Support

Maddison Mckenzie

OPS SYSTEMS

Melissa Bushell

OPS DISTRIBUTION

Rebecca Carter

Jesse Wickham

CELEBRATING LONGEVITY

CELEBRATING 2013

10 YEARS @ FCTG

THE WORLD

2013, Can you believe it was 10 years ago?! Proving wrong one of the biggest urbans myths of the 2010’s, the world didn’t end in 2012 and we actually made it to a new year.

In this year, social media really started to dominate our lives. As a result, the words “twerk”, and “selfie” were officially added to the dictionary (maybe we can get the Skroofie added next…)

Over in the EU, we welcomed Pope Francis I and celebrated the birth of second heir to the throne, Prince George. We also welcomed the heir to America’s royal family, as Kim Kardashian and Kanye West gave birth to their first daughter, North.

In other world news, the Boston Marathon Bombings devastated everyone, as did the death of Former South African President and Leader of the Anti-Apartheid Movement, Nelson Mandela.

FLIGHT CENTRE

2013 saw FCL become Flight Centre Travel Group to reflect the company’s transformation from its traditional roots as a travel agent to a world-class retailer of corporate and leisure travel products.

We were sitting at 2,481 shops globally with 15,900 people worldwide. We finished the year on $14.3B TTV and $349m in profit globally. The share price was $39.33 and Global Gathering took place in Cancun, Mexico where we celebrated the Rise of the Sun Warriors.

PRATIKSHA MORRISWALA

JESSICA GLADWIN

MARDI DICKSON

TARA BRAND

ALEECE LONGBOTTOM

ALISON NATOLI

ANDREW LYNCH

ASHLEY OBARA

BIANCA FERRARO

BRENDAN SEILER

CAMILA VIANNA

CHRISTINE BALMER

DANIELLE NETTHEIM

EMILLY LABBETT

HANNA LOW

HAYATO KATO

JESSIE MACKAY

KATHERINE GRAHAM

KATHRYN MCINNES

KELLIE BYRNES

KELLIE CARTY

KELLY TURNER

KIMBERLEY MACLEAN

KIRSTEN JAKUBASSA LEE

LAUREN DEVINE

LAUREN FINLAY

LISA CARTWRIGHT

MICHELLE ZAMMIT

MITCH WADDINGHAM

NANDITA SAXENA

NATASHA LOCHHEAD

SAMANTHA CONSTANCE

SARAH DICKINSON

SASKIA BOXEM

Congratulations 'CLASS OF 2013'

SHONNY-LEE DAY

TRINITY COX

ZOE DAVIES

ADRIAN MCGUIRE

ALEXANDER KENNEDY-ANDREWS

ANDREW SWEENEY

ANNA WHATLING

BELINDA FLAVALL

BENJAMIN JENKE

BONA INOCENCIO

BRODIE LEWIS

BROOKE WILLIAMS

BROOKE REID

CAITLIN MACDONALD

CAMERON STIRLING

CARLY BOURKE

CASEY QUINLAN

CHARMAINE ROBOLD

CHRISTA LYONS

CHRISTIE MCINTYRE

CHRISTINE BERRICK

CHUN WONG

DANIELLE LANE

DANIELLE BENNETT

DIANE O'BRIEN

ELIZABETH CULPIN

EMMA DANIELLS

ERIKA CVEJIC

GEMMA MARRANO

GRACE WALLNER

HANNAH CLIFT

HANNAH CONDELY

HOPE WHITING

JACOB EVANS

JAMIE ZEIDLER

JAMIE MACLEAN

JASMINE MUSGRAVE

JASMINE KATHAGE

JENNIFER ZERNER

JESSICA MCIVOR

JESSICA DOUGLAS

JOAN GRAHAM

JOLENE LALLY

KARL PONSONBY

KATE TURNER

KATE MCDONALD

KATHERINE THOMSON

KATHERINE BENVENUTI

KATHY PAVLIDIS

KELLIE EASTERBROOK

KELLIE CLARKE

KELLY BELL

KIRSTY DUNKLING

KRISTY GALLAWAY

KYLIE GORST

LAURA VARTACI

LAURA CHANDLER

LAUREN KERN

LISA EVANS

MA KENDJER

MARIA CAROL

MARK COOPER

NATALIE CHAMBERS

NATASHA DONGES

NICOLA BELL

NICOLA SPEIGHT

NICOLETTE O'RAFFERTY

OLIVIA DOHERTY

Congratulations 'CLASS OF 2013'

OLIVIA TOLLIDAY

PETINA LANIGAN

REBECCA MCDERMOTT

ROBERT CALDWELL

SAMUEL O'BRIEN

SANDRA ARAVENA STANGE

SHANE JONES

SHARNAH THORNTON

SOPHIE KNIGHT

STUART LEIPER

STUART BRUNNE

SUSAN UNKOVICH

TAMARA LAGOS

THERESA ROBINSON

THOMAS LUXTON

TRACY ORCHARD

ZENOBIO MAIA NETTO

ADAM TOWNSON

JULIE LANE

KATHRYN TIERNAN

MIRJANA CAMERON

RACHEL SORENSEN

AMREETIKA SINGH

ANNABEL THOMPSON

BRETT RYCE

BRIDGET PAWLEY

CATHRYN BARDWELL

ELIZABETH THOMPSON

JAMISON WARREN

KRYSTIE SELLWOOD

MATTHEW HOLDEN

RODNEY WITHERS

SARSHA KING

STEFANIE BERESTOV

STEPHEN SHACKELFORD

ASHLEY MOORE

JANE OGILVIE

MARK MOONEY

MELISSA CAMPBELL

NICOLA PEEL

NICOLE KLEIN

RYON TOCKNELL

SIAN TURNER

TOM FORSSNER

CASSANDRA KOVAC

COURTNEY ROTHERAM

MICHELLE VAN DEN HEUVEL

AMBER CASSIDY

BRENDAN LEAHY

BRIONY FERRIS

CARLI-DEE SAGAR

Congratulations 'CLASS OF 2013'

CAROLINA ORDENES

CHRISTOPHER BACON

EDWINA NEWTON

CASSANDRA VECELLIO

JAMES RAKUS

ZOE HAWKER

CHRISTOPHER MAXFIELD

JASON HILL

AMANDA CARRINGTON

CHRISTOPHER LOCKE

EMMA MOGENSEN

ROSA CAVALCANTI

YVETTE CLARK

BESSIE ROPATI

TIARE DICK

2 0 0 8

CELEBRATING

15 YEARS @ FCTG

THE WORLD

Many will remember 2008 as the year of the Global Financial Crisis, but despite the economy taking a hit, it felt like the world was healing in another way. Barack Obama won the US presidential election and became the country’s first black president, and down under, former Australian Prime Minister Kevin Rudd delivered a formal apology to members of the Stolen Generation.

In pop culture news, Twilight mania sank its teeth deep and our very own Heath Ledger sadly passed away. Beyonce and Jay-Z tied the knot and Britney puts down the umbrella and stages a comeback with the album Circus.

FLIGHT CENTRE

We certainly felt the hit of the GFC, however there were also many milestones reached The Flight Centre Foundation was established, our first FC Hyperstore opened in London, Flight Centre rebranded to “unbeatable”, we acquired Liberty Travel and GoGo Vacations, entered Joint Ventures with Intrepid, Back Roads, 99 Bikes, Advanced Traders and Employment office

Aloha! Global Gathering this year took place in Hawaii.

We had 1,950 shops, 13,000 people, ended the FY on $10.96 TTV and $212 profit. The share price was $17 60

AMANDA MCLEAN

KATY LAW

DANIELLE RUSSELL

KATIE MACKIE

MELISSA REGAN

NATALIE SAAD

AARON AINSWORTH

ALISON MIDDLETON

AMANDA CENGARLE

AMY LANDY

BELINDA AYUBI-KNIGHT

BRONWYN FERRIS

CURT FERRIS

GAYLE D'AMICO

HAYLEY MILLS

INGRID PAULY

JACOB BOURKE

JENNIFER MERRICK

JESSICA LOWY

KAREN DENHAM

KATIE ABBOTT

KOBI SAVIO

KRISTEN WHITSON

KRISTY BENNETT

KYRA TEMCZUK

LISA MCGEE

LISA WIDENBAR

LUSIANA VATUBUA

MATTHEW LYTTLE

MEGAN SINCLAIR

MYFANVY WILTON

NICOLE NORTON

OLIVIA COOTE

OLIVIA GUINEY

Congratulations'CLASS OF 2008'

RUSSELL BROWN

SANDRA LEE

SARAH ROURKE

SKYE SPINKS

STEPHANIE BROWN

TORAN THOMASON

ADAM MOON

ADAM DILJORE

ALISON ROBERTS

AMANDA LAGOS

CARLY HOUGH

CAROLINE MARR

CHRISTOPHER LYNCH

CLAUDIA MOREJON FERNANDEZ

CRAIG ROBINSON

CRAIG DOUGLAS

DAMIAN CLARK

DANIEL BRAM

DAVINNA FRANULOVICH

DRAGAN SEKULIC

FELICITA FORTIS

FRANKLIN TAYLOR

GARETH JARRETT

JAKE HODGES

JED SALE

JOHN STEVENSON

KEITH PERKINS

KHEDJIA STRAUB

KRISTIE OLIVER

KYLE JONES

LEANNE WOOLSTENCROFT

LIAM GARVEY

LIANG GE

LISA MACGIBBON

MARK HORWOOD

MARLENA HOLDEN

MAYLANE O'CONNELL

MICHELLE BLACKMORE

NATALIE GOSSELIN

NICOLE ROCHFORD

PAUL HOGAN

PETER FEROS

PINTIP SUTHAYAKHOM

ROBERT BEKAVAC

SANDRA MCPHEE

SE HAN SONG

STEVEN TAYLOR

TIMOTHY HUNT

WILLIAM BROUGHTON

ANDREW MALON

CASEY TAIT

ELINOR RICHARDSON

GEORGINA NUNNS

LIANE MALONE

SALLY TARONE

SHARNA JOHNSTON

CARMEN NUNN

DANIEL BENNETT

DERINDA WHITER

KATHERINE SYKES

LINDSAY THOMSON

MARISSA CASSIMATIS

NICOLA WRIGHT

CRISTINA MALETTA

DANIEL GLUSAC

KIMBERLEY BREMHORST

CHRYSTELLE JONES

RACHEL KINGSWELL

Congratulations'CLASS OF 2008'

ADRIAN ROBERTSON

DEBORAH PUCINISCHI

GAVIN MILLS

GITTE FORAN

HARPREET SINGH

OONAGH JACOB

JANE PROSSER

ROSEMARIE LAVORATO

KERRI CORBINO

CELEBRATING

20 YEARS @ FCTG 2003

THE WORLD

Three years into the naughties, 2003 certainly timestamps as one of the most iconic years of the Y2K era.

Beyonce’s first solo album, Dangerously in Love, topped the Billboard charts while 50 Cent’s single “In Da Club” was Billboard Song of the Year. Britney Spears (yes, again) was at her peak, as she became the youngest singer to receive a star on the Hollywood Walk of Fame at age 21 and Apple launches iTunes which becomes a major success selling 10 million songs within 4 months of launch!

In other world news, in March, U.S. forces invaded Iraq in an attempt to end the dictatorial rule of Saddam Hussein, and thus started the Iraq War. While one political war broke out, we were also on the verge of an outbreak, and the World Health Organisation declared SARS a Global Health Emergency. Seems like a walk in the park now!

FLIGHT CENTRE

We acquired Brittanic Travel, which we now know as FCM UK. We also launched cievents as a rebrand of CIM and CIS and bought back Top Deck. Jackpot! Global Gathering took to Vegas for the first time and would quickly become our spiritual home.

We end the year with 1054 shops, 5829 people, $4.6b TTV and $102m profit and the share price is $21.45.

Susan Aikman

Brett Atkinson

Amanda Barrett

Karen Bennetto

Marcie Bolin

Michelle Brett

Jane Brown

Felicity Burke

Lisa Clarke

Amanda Colefax

Louise Commerford

Kate Condon

Katy Cookney

Kellie Cullen

Nathan Dare

Shelley Dennison

Ivan Douglas

Jennifer Duncan

Lauren Egas

Askin Erkec

Dianna Ferrara

Renee Fulford

Lisa Garrett

Samantha Gregory

Jason Hartley

Ruth Hayes

Brenda Hayward

Sari Hopia

Michelle Johansson

Lisa Levido

Congratulations'CLASS OF 2003'

Raelene Lim

Sandra Liscombe

Nick Lucock

Nicole Meyer

Kirsty Miller

Shauna Murray

Melisssa Nalder

Gay Nicholls

Liz Northcott

Brent Novak

Lucienne Oriander

Greg Parker

Peta Pascoe

Anita Pokorny

Sophie Reid

Scott Reid

Teeny Roberts

Michelle Rodiere

Jennifer Saberton

Joanne Sammut

Luisa Sanelli

Malin Sautelle

Antionetta Savery

Cathrin Scaife

David Smith

Elizabeth Taylor

Sonia Teohaere

Jennifer Thomas

Anya Waters

Joanna Welburn

Catherine White

Andrea Wiggs

Bradley Williams

Tania Williams

Shae Wright

CELEBRATING 25 YEARS @ FCTG 1998

THE WORLD

In 1998 the world changed when Google was founded and completely transformed the way we’d work forever. Over in the White House, Bill Clinton famously denied he had “sexual relations” with Monica Lewinsky, which opened a can of worms that was the Lewinsky scandal and investigations. In pop culture news, Titanic swept the Oscars and with the film’s success, Celine Dion’s “My Heart Will Go On,” triumphed on the hot 100 charts.

FLIGHT CENTRE

At Flight Centre we hit a huge milestone for our luxury business as we opened our first Travel Associates shop in Melbourne. We also bolstered our global customer service offering, opening our 24-hour Worldwide Customer Care centre in Brisbane. We took Global Gathering out of Australia for the first time ever and celebrated in Hong Kong. The numbers - we are 364 shops, 2110 people, $1 5b TTV and $28m Profit The share price is $2.90.

David Austin

Melanie Berenger

Lisa Bond

Emma Byrne

Paul Egan

Toni Huntly

Victoria Jewell

Andrew Judd

Lisa Knight

Mark Langhorne

Congratulations 'CLASS OF 1998'

Anna Loncar

Melissa Madigan

Heidi Mettner

Theo Pappas

Stefan Ritchie

Stacey Seeto

Carmen Tang

John Tuohy

GIllian Woodley

CELEBRATING

30 YEARS @ FCTG

1993

THE WORLD

Bill Clinton was inaugurated as the 42nd U.S. President, the World Wide Web was born, Czechoslovakia officially split into the Czech Republic and Slovakia, the artist “Prince” changed his name to a symbol and Sleepless in Seattle was dominating the box office!

FLIGHT CENTRE

In 1993 Flight Centre opened its first Great Holiday Escapes in Townsville (which would become known as Escape Travel). Flight Centre Corporate started in Melbourne (which we now know as Corporate Traveller) and we entered a JV with Infinity Travel. Global Gathering was in Sydney. We had 135 shops, 675 people and profit of approx. $6.2M.

Sarah MacGeraghty Amanda McGurgan

OF 1993'

Edward Yee

Fiona Taylor Wai Wing

CELEBRATING 1988

35 YEARS @ FCTG

THE WORLD

When most of us think about 35 years ago, we think of the 70's. Sorry to say it's actually the late 80's - a bloody long time ago!

This year, Brisbane hosted World Expo 88, putting the river city (and the home of our Global HQ) firmly on the world map for the first time ever. Over in the UK, Margaret Thatcher became the longest-serving Prime Minister of the 20th Century. The Soviet War with Afghanistan ended after a long 8 years, and a dozen eggs cost 65c.

On the radio? Faith by George Michael, INXS’

Need you Tonight and Orinoco Flow by Enya were on high rotation on every Sony Walkman around the world.

FLIGHT CENTRE

6 years into operation, 1988 was a big year for Flight Centre. It was the year that our now famous captain first appeared in our ads, it was the year we introduced “lowest airfares guaranteed” as a slogan (fun fact, enquiry quadrupled after the slogan’s first trial on TVCs and press ads!), and our second EVER Global Gathering was in Melbourne (who would have thought some of the places we’d travel to!) And urban legend but did Skroo invent the Shoey?

We're about 345 people across 63 stores and cracked $647K profit.

Margaret Bradley

Ian Knights

Scott Martin

Congratulations 'CLASS OF 1988'

Joell Ogilvie

Melanie Waters-Ryan

CELEBRATING EXPERIENCE

We know that a career doesn't always take one path and everyone's experience is difference. That's why, this year, we're also celebrating experience. This way, we can celebrate all of our people!

Whether your career started in another country, you found yourself taking an extended break from the business and even a moment in time where most of us were separated from our roles, we want to acknowledge your contribution to FCTG.

We can even accept that some of you sought greener pastures knowing full well you would always be welcomed back with open arms.

The following pages are dedicated to those people, and we are so thankful you ' re all here!

AARON SMITH

ALICIA MURPHY

ALVIN SINGH

ALYX DAWSON

AMY WHYBURN

ANARU LAWRENCE

ANTHONY LOPEZ

ASHLEIGH CONWELL

BEN FLICK

BRITTANY SUTCLIFFE

CHRISTIE BASS

CLAIRE FLANAGAN

CLAUDIA DELANNOY

CLAUDIA GARDINER

COLIN COHEN

DANIEL LACZKOWSKI

DANIELLE GAHA

ELIZABETH HUTT

ELLE RAIDAL

ELLEN COLLINS

EMMA WARAKER

GILLIAN MOON

GRANT LUXTON

JADE MOATE

JAMES FARMER

JAMES SHEPPARD

JENNIFER HUGHES

JEREMY KEE

JESSICA KNIGHT

JESSICA QUAID

JOANNE TYZZER

JOLYON FRAMPTON

JOSHUA BURGESS

JOSHUA CRANSTON

JUDY SAWICKI

KAREN LING

KAREN ANDERSON

KATE RANKIN

KATE STOCKS

KATHERINE MITCHELL

KIM ALLEN

KIM MARRINER HARRIES

LAURA KEAYS

LAUREN SCUTTER

LEIGH SOUTHERN

LORNA-RAE O'SULLIVAN-

MILFORD

MADISON GRAY

MATTHEW MESSENGER

MEGAN HENDERSON

MEGAN INNIS

MICHELLE ELLIS

Congratulations

10 YEARS EXPERIENCE

NEIL CRAWFORD

NICOLE BECKWITH

NICOLE CRIBBES

REBECCA CHEDIAC

REBECCA TAMS

REBECCA APOSTOLA

REBECCA COCCIARDI

REBECCA BIRD

RIMA KHALIL

RITA NICHOLS

ROBERT SWIFT

ROBERT MATHIESON

ROSEANNE WHITEHEAD

ROYLENE JONES

SHANNON NIELSEN

SIMON ALLAN

STACEY BATCHELOR

TANJA POOLE

TESSIE PROUTSOS

TODD ELLEM

TORE BRUCE

TRACY MURPHY

VANESSA NORLANDER

ADAM TAYLOR

AIMEE MITCHELL

ALLYSON DUKE

AMBER CASSIDY

AUDRA AUDET

BALAZS CSOKA

BIANCA LUBETZKY

BRENDAN LEAHY

BRETT QUINLAN

BRIONY FERRIS

BRIONY HARRIS

CANDICE FREE

CARLI-DEE SAGAR

CAROLINA ORDENES

CAROLYN GIBLETT

CHELSEA BAREA

CHRISTOPHER BACON

CHRISTOPHER PRESTON

CHRISTOPHER DI PASQUA

DANIEL CARNEY

DANIELA GARGIULO

DANIKA ARMSTRONG

DAVID MCLEAN

DIANA RUFF

DIANA CHAN

EDWINA NEWTON

EMMA DUFF

EMMA HALIAS

FIONA BAKER

GHAZAL GHOLAM-HOSSEIN

ISTVAN ANTOS

KATRINA BOND

KERRY BOIKO

Congratulations

15 YEARS EXPERIENCE

KYLA FRASER

LEANNE FURLER

MARTIN VERDON

MELISSA POOLE

MICHELLE MCINERNEY

NICOLE PAGE

NICOLE WHITTINGTON

PETA SAVIDGE

RACHEL ROBERTS

RACHELLE RED

REBECCA MURPHY

RINDALA JENSEN

SAMANTHA ANDERSON

SAMANTHA THOMPSON

SCOTT MCCULLOUGH

SERAP EKIN

SHANE O'DONNELL

SHERIDAN VEENSTRA

SHERMAN CUNDEN

STEPHEN FINLAY

SUSAN BORGELT

ADAM GROLLINO

ADRIAN ROBERTSON

AMANDA O'CONNOR

CAROLINE STOVELL

CELIA RUSSELL

CHESTER BAJAMUNDI

DEANNE KELLY

DEBORAH PUCINISCHI

GAVIN MILLS

GITTE FORAN

HARPREET SINGH

JUSTINE SPENCER

Congratulations 20 YEARS EXPERIENCE

MAGDALENA KORDYSZ

MELISSA GRAY

MICHELLE LONGSTAFF

OONAGH JACOB

PENELOPE MORGAN

PETER MOLESWORTH

ROSEMARY NAPOLI

SARAH FOZARD

SHARON CUTHBERTSON

TIMOTHY FRANKLIN

ZAHRAH ROUSH

ANDREW STARK

ANGIE REILLY

ANTONY URION

CARMEL PAGE

KERRI CORBINO

LETICIA WOOD

MELISSA SUNDELL

NICOL DE CAMP

ROBERT PEREIRA

CAROLYNN MCLEAN

OUR RECONCILIATION ACTION PLAN

Our Innovate RAP has 15 different actions with 58 deliverable outcomes and we’ve made good inroads since starting in February last year.

This financial year, we have successfully: Created a RAP working group and a Yarning Circle for First Nations people Employed our first, First Nations Inclusion Leader Held cultural awareness training for numerous leadership teams

Encouraged our stores to feature ‘Acknowledgement of Country’ signage

It's who we are!

Come As You Are is FCTG's Diversity & Inclusion (D&I) program and this year we celebrated so many of our people and their uniqueness.

Who you are and how you identify is as colourful as a rainbow and we don’t want anyone feeling blue about who they are.

At Flight Centre Travel Group, there is no ‘us’ and ‘them’...we encourage everyone to come as you are, and we’ll come together as one. This is our one best way forward. Be proud...we're proud of you.

#proudtobefctg #diversity #Inclusion

NETWORKING EVENTS

CONNECTION

HEALTH & WELLBEING

CULTURAL EVENTS

TOOPENUP THEWORLD FORTHOSEWHO WANTTOSEE