Information Systems

The Trakcare system KPI once again measured in excess of 99.99% available.

Having constant, reliable Trakcare access is critical in an acute care hospital setting. During this year we scoped, planned and implemented a significant upgrade of the Trakcare system (T2021). The purpose of upgrading to the latest version was more than just maintaining currency for support reasons. The latest version also provides many advanced clinical features. We plan to investigate these features throughout the coming months. T2021 allows for the Medicare 2022 required change to the web services communications medium. This allows for a higher level of security across patient invoice processing directly with Medicare and the health funds, a timely review that has also improved efficiencies and turn-around.

Our Sharepoint Intranet now hosts the most current suite of Hospital Policies and Procedures. The in-house developed Document Management System utilising Microsoft technologies provides for a common user-friendly interface for all. The goal was to place the most current documents within easy reach while keeping archived versions available, if and when, they may be required.

Security firewall capabilities have been upgraded and improved. A refresh of the many PC desktop systems and production host servers have been completed progressively throughout the year. Phone systems are now all consolidated to align with the hospital preferred digital solution.

The option of working from home due to the on-going challenges presented by COVID-19 continues. Security and privacy measures have been continuously refined to ensure work can continue as seamlessly as possible, regardless of where you are. Virtual meetings have now become the norm.

Cyber-security awareness is now well entrenched throughout. Appropriate policies and procedures will continue to be reviewed and improved upon into the future.