WHO TO CALL AND WHEN

QUICK REFERENCE GUIDE

ONBOARDING/TRAINING

WHERE

INFO

VIEW APPLICATIONS

https://www.myworkday.com/wday/authg wy/standoutforgood/login.htmld?

RECRUITING DASHBOARD VIEW OPEN REQUISITIONS

ONBOARDING

https://www.myworkday.com/wday/authg wy/standoutforgood/login.htmld?

I-9 COMPLETION

EMPLOYEE TRAINING

https://www.myworkday.com/wday/authg wy/standoutforgood/login.htmld?

LEARNING VIEW AND ENROLL IN COURSES

TRAINING QUESTIONS/ISSUES

TRAINING@ALTARDSTATE.COM

STORE WIFI

AS Training

PASSWORD: StoreTraining!

HELP DESK

(865) 288-7700 X1127

COMPUTERS, ALARM CODES, IT

REQUESTS OFF

SUBMITTED VIA STOREFORCE

MUST BE SUBMITTED 15 DAYS IN ADVANCE

PAYROLL

WHERE

INFO

PAYROLL ISSUES/CONCERNS

PEOPLEDEVELOPMENT@ALTARDSTATE.COM

EMAIL WITH QUESTIONS/ISSUES

VERIFY PAYROLL

PROCESSED IN STOREFORCE T&A

DUE EVERY SUNDAY BY 10AM

CLOCK IN/OUT

STOREFORCE

ON THE REGISTER OR BACK OFFICE

VOLUNTEER HOURS

CODE AS “COMMUNITY SERVICE” IN STOREFORCE

4 HOURS A MONTH PROVIDED - EMAIL FORM TO GIVEBACK@ALTARDSTATE.COM

BRAND REP NEW HIRE

CODE AS “TRAINING” IN STOREFORCE

5 HOURS/(DM APPROVAL)

GL NEW HIRE

CODE AS “TRAINING” IN STOREFORCE

20 HOURS (DM APPROVAL)

ASL NEW HIRE

CODE AS “TRAINING” IN STOREFORCE

20 HOURS FOR ASL + 20 HOURS FOR TRAINER (DM APPROVAL)

PTO DAYS

CODE AS “VACATION” IN STOREFORCE

2 WEEKS PTO STARTS TO ACCRUE AFTER 30 DAYS

PAID WELLNESS

CODE AS “PAID WELLNESS” IN STOREFORCE

MUST BE USED IN 4 HOUR INCREMENTS

COMP DAYS

CODE AS “COMP” IN STOREFORCE

BIRTHDAY AND PEAK HOLIDAYS

COMMUNICATION/REPORTS

WHERE

INFO

STORE MANAGER EMAIL

GOOGLE/GMAIL

HELP DESK CAN ASSIST WITH SET UP

STORE EMAIL

GOOGLE/ GMAIL

HELP DESK CAN ASSIST WITH PASSWORD

DAILY COMMUNICATIONS

AT-A-GLANCE IN STOREFORCE

OPERATIONS COMMUNICATION

HANGERS

LOADED IN MILO-NEWS FEED

INFO ON NEW PRODUCTS, BIG IDEAS & ADDITIONAL PRODUCT KNOWLEDGE

OPERATIONS CALENDAR

MILO

UPDATED WEEKLY-OPS TASKS, VISUAL TASKS, EVENTS

DAILY SALES REPORT (DSR)

EMAILED AT 6AM EST

SALES REPORT CONTAINING: DAILY, WEEKLY, MONTHLY, QUARTERLY, YEARLY, R12

HOURLY SALES REPORT (HSR)

EMAILED 11 MIN PAST THE HOUR

HOURLY READ FOR THE COMPANY

WEEKLY STOCK AND SALES REPORT (WSSR)

EMAILED WEEKLY ON SUNDAYS

SELL THROUGH BY DEPARTMENT REPORT- REGULAR, CLEARANCE, ALL DEPARTMENTS

MAINTENANCE/SERVICE

WHERE

INFO

MAINTENANCE REQUESTS

STOREMAINTENANCE@ALTARDSTATE.COM

NON-CRITICAL ISSUES

EMERGENCY REQUESTS

CONTACT YOUR DM

PLUMBING, HEAT/AIR, ELECTRICITY

MARKDOWNS

WHERE

INFO

MARKDOWNS

FILE SENT VIA EMAIL THE DAY OF

PRINT FILE, SCAN, USE STORE PORTAL FOR GUIDANCE, 95% COMPLIANCE

MARKDOWN SCAN REPORT

EMAILED THE MORNING AFTER

% OF MARKDOWNS/ ITEMS MISSED

REMARKS

COMMUNICATION SENT THE SAY OF

UTILIZE THE STORE PORTAL

SUPPLIES

WHERE

INFO

OFFICE/CLEANING SUPPLIES

AMAZON BUSINESS

PASSWORD: Store____!

BAG/TISSUE ORDER

USE THE SKU SHEET, SCAN OUT THROUGH THE REGISTER

SCAN OUT WHEN YOU EMPTY A BOX

SOFG SUPPLY ORDER

GOOGLE FORM OR SUPPLIES@ALTARDSTATE.COM

DUE ON MONDAY- ALL SOFG SPECIFIC SUPPLIES

FREE SHIPPING CODES

GUESTSERVICES@ALTARDSTATE.COM

TO USE WHEN ORDERING ITEMS ONLINE FOR GUESTS

SUPPLIES

WHERE

INFO

LIGHTBULBS

WWW.CAPITOLLIGHT.COM

USE ASSIGNED USERNAME

FORMS/ DOCUMENTS TO USE

WHERE

INFO

OPENING/CLOSING CHECKLIST

LOCATED IN MILO

USE DURING OPENING/CLOSING

DEPOSIT LOG

LOCATED IN MILO

FILL OUT NIGHTLY, WHEN MAKING DEPOSITS & TO VERIFY BANK RECEIPTS

PETTY CASH LOG

LOCATED IN MILO

COUNT PETTY CASH AT OPEN AND CLOSE

PAID IN/OUT LOG

LOCATED IN MILO

TRACK PAID IN/OUT ITEMS AND ATTACH RECEIPTS

LOSS PREVENTION AUDIT

LOCATED IN MILO

SUBMIT A SELF AUDIT MONTHLY TO THE DL BY WEEK 2 OF THE MONTH

WEEKLY LEADERSHIP AGENDA

LOCATED ON MILO

FILL OUT TO PREPARE WEEKLY FOR THE MONDAY MEETING

DOR WALK-THROUGH

LOCATED IN MILO

ASLS WILL FILL OUT PRIOR TO THE WEEKLY MEETING

STOREFORCE REPORTS

WHERE

INFO

SEGMENT ACCOUNTABILITY

STOREFORCE-REPORTING

TRACKS BOD SEGMENTS

DAY OF WEEK SUMMARY

STOREFORCE-REPORTING

DAILY BREAKDOWN OF THE PREVIOUS WEEK

PEAK TRAFFIC REPORT

STOREFORCE-REPORTING

TOP 10 SEGMENTS OF BUSINESS

MISSED OPPORTUNITY

STOREFORCE-REPORTING

MISSED OPPORTUNITY BASED ON LOWER CONVERSION DAYS TO CALCULATE MONEY LEFT ON THE TABLE

DAILY SALES TOTAL REPORT

BACK OFFICE-REPORTS-SALES REPORTS-DAILY SALES TOTAL REPORT

PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK

SALES BY DEPARTMENT REPORT

BACK OFFICE-REPORTS-SALES REPORTS-SALES BY DEPARTMENT REPORT

PRINT NIGHTLY AND ATTACH TO YOUR CLOSING PAPERWORK

RETURNS/DISCOUNT/HOLD

WHERE

INFO

RETURN POLICY

WE TAKE BACK EVERYTHING

DO WHAT IS RIGHT FOR THE GUEST

EXCHANGE

ALWAYS OFFER THE SAME DEAL, IF PURCHASED ON A BOGO EXCHANGE AS A BOGO

DO WHAT IS RIGHT FOR THE GUEST

DAMAGED ITEM DISCOUNT

MANAGERS DISCRETION

15% OFF FOR ITEMS THAT ARE STILL WEARABLE AND ARE AN EASY FIX IE. BUTTON, CLASP, LOOSE STRINGS

MILITARY DISCOUNT

MUST SHOW MILITARY ID

15% OFF

EMPLOYEE DISCOUNT

MEMBER OF MANAGEMENT MUST RING

60% OFF OF ONE PURCHASE WITHIN THE FIRST 30 DAYS, AFTER THAT 50% OFF OF ALL WEARABLES/30% OFF OF ALL GIFT/HOME DECOR

GUEST HOLDS

GUEST CAN PUT ITEMS ON HOLD

WE HOLD ALL FULL PRICE ITEMS FOR 24 HOURS AND CLEARANCE UNTIL THE END OF THE DAY. REMEMBER, ALWAYS DO WHAT IS RIGHT FOR THE GUEST IF AN EXTENSION IS NEEDED

EMPLOYEE HOLDS

EMPLOYEES CAN OUT ITEMS ON HOLD

ITEMS CAN BE PUT ON HOLD UNTIL THE END OF THE SHIFT

SCHEDULING

WHERE

INFO

STOREFORCE

https://sf-altardstate.mobi/storeforce/

TO WRITE SCHEDULE/REVIEW STATS

STOREFORCE LOG IN

USERNAME: EMPLOYEE ID TEMP PASSWORD: StandOut!

IF YOUR ID IS 4 NUMBERS, PLACE 2 ZEROS IN FRONT OF IT

STOREFORCE STORE LOG IN

USER NAME: Store____ PASSWORD: Store____

EXAMPLE: Store229

EMPLOYEE SELF SERVICE QR CODE

MANAGER TO ACCESS-SCHEDULING-EMPLOYEE SELF SERVICE- SHOW QR CODE

MUST SCAN QR CODE TO ENABLE APP TO SHOW THE CORRECT LOCATION