Performance Improvement Plan Example

Performance Improvement Plan Associate Name

Rachel Clausen

Associate Position

Guest Engagement Assistant Store Leader

The purpose of this Performance Improvement Plan is to: 1) Define areas of concern regarding your performance

Date

2) Outline Action Steps to improve your performance

04/25/2023

3) Reiterate SOFG, Inc's expectations for acceptable performance

Duration of Plan

30 Days

60 Days

90 Days

4) Provide you with the opportunity to improve your performance

Area of Concern Drive for Results Rachel often fails to demonstrate ownership and embrace accountability for store performance. As an Assistant Store Leader, she is expected to drive positive business results during her shifts, regardless if she's designated as the Butterfly on Duty (BOD).

Rachel frequently fails to embrace company initiatives and help lead fellow associates through positive change management; choosing to instead challenge new initiatives in an unproductive and disruptive manner.

Action Steps Rachel is expected to consistently adhere to Stand Out For Good, Inc's. guest service expectations as detailed in the Voice of the Guest (VOG) program, and contribute to the store team achieving 90% or better on VOG shops 90% of the time.

Rachel is also expected to consistently achieve 50% or better BOD success segments. Rachel is expected to set a positive example in embracing new initiatives and helping lead the team through change.

Improved Outcome By consistently executing to VOG standards and embracing ownership and accountability for store performance, Rachel will contribute to positive business results overall for the store.

By embracing new initiatives and leading positively through change, Rachel will help drive associate engagement and contribute to an improved morale and performance amongst the entire team, also leading to an improved experience for the external guest which can lead to positive business performance.

Area of Concern Alignment with Core Values and Code of Conduct

Rachel has frequently failed to treat her fellow associates with dignity and respect, which is an expectation of Stand Out For Good, Inc's Code of Conduct and described throughout our Core Values.

Action Steps Rachel is expected to abide by the requirements of our Code of Conduct: - Treating fellow leaders and all associates with dignity and respect.

Rachel is also expected to consistently demonstrate our Core Values, specifically embodying the Core Value of Selfless, which calls for leaders to consider the impact of decisions on others and the entire team ahead of personal needs.

Improved Outcome

By consistently adhering to our Code of Conduct and demonstrating our Core Values, Rachel will be more effective as a leader and more capable in driving business results necessary to be successful in her role as an Assistant Store Leader.

Area of Concern Time and Attendance Rachel has failed to consistently report to work on time as scheduled. This has resulted in a poor experience for the internal and external guest.

Recent occurances include the following: - Monday March 20, 2023 (32 minutes late) - Thursday March 23, 2023 (14 minutes late) - Monday April 10, 2023 (48 minutes late)

Action Steps

Rachel must be on time for scheduled shifts. In the event she is late, she must communicate with the manager on duty as soon as possible in order to minimize any negative impact to the internal and external guest experience.

Improved Outcome

By reporting to work on time as scheduled, Rachel will build trust with her fellow associates and set a positive positive example by adhering to the Code of Conduct. This will contribute to an improved internal and external guest experience, leading to improved business results.

Associate Notes

Progress Meetings Progress Meetings between you and your supervisor will be held during your PIP. Meetings might be held in person or over the phone. Dates and times for these two meetings are noted below. Additional meetings may be scheduled at the discretion of your supervisor.

Progress Meeting #1 will be held on 05/09/23

at 1:30 pm

Progress Meeting #2 will be held on 05/30/23

at 9:30 am

Additional Plan Details You are required to make immediate, significant and sustained improvement both during and after the duration of your PIP. Your PIP does not alter the at-will status of your employment, meaning that both you and Stand Out for Good, Inc. have the right to terminate your employment with or without notice, with or without cause at any time.

Furthermore, successful completion of your PIP does not guarantee your employment for any length of time thereafter. Failure to successfully complete your PIP will merit additional disciplinary action up to and including termination of employment. Associates placed on a Performance Improvement Plan will not be eligible for any Quarterly Incentive Plan payouts for 90 days following placement on the plan.

Acknowledgment & Signatures This is an acknowledgment of receipt, not of agreement by the receiving associate.

Associate Signature

Date

Supervisor Signature

Date