Operations Expert Lasting Impression

LASTING IMPRESSION

Lasting Impressions Excellence

Touch point four

Once the guest purchases her items, the associate packages them for her.

An Operations Expert shows excellence even in folding and wrapping purchases!

C ontinue to the next part of your Operations Expert training by going to building block 10!

Think about it You buy some cute items at a store, and the associate shoves them in a plastic bag. How does that make you feel? What’s the value of special wrapping and packaging? What do you think it adds to the experience?

Head back to building block 10 and test your skills!

Tell us about it Now that you’ve checked out the building block training, why do little things matter to guests?

Why is guest loyalty important?

Head over to the Operations Expert Lasting Impression Survey Survey to tell us all about it!

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Operations Expert

Lasting Impressions Touch point four

Excellence

Operations Expert

Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge?

What did you learn?

Time to grab a partner and show them what you've learned.

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feed back to you?

You finished!

Now you can personalize your certificate available in MILO & get your leader’s sign off.

After you have celebrated you can move onto Guest Experience Star.

Way to go!

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Congratulations!

You’re a Operations Expert Share your success !

Your Signature

Your Store Leader

Your District Leader

Your V.P.

Take this page illustrate it, hold it up, selfie time, post !

We want to celebrate with you!!! #altardstatestar

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