Operational Excellence

§ Key Selling Period

for us!

§ Last Year $65.4m –

16% of the year § Ecomm: $7.1m § Stores: $58.3m

§ VOG > 90: 69% § NPS: 79 July Week 4 Aug Week 1

§ Peaks will come at

different times over about 5 weeks

Aug Week 2 Aug Week 3 Aug Week 4

§Staffing §Scheduling §Shipment Strategy / Replenishment §SFS

Store 163 147 136 114 132 161 179 224 190 111 230 170 119 154 143 113 189 184 235 167 149 225 198 142 215 220 221 227 214 226 207

Kenwood TC La Cantera Short Pump Frisco Tyler Baybrook Mayfaire Town Center Shops at Merrick Park City Centre Leesburg Boca Town Center KOP Destin Polaris Woodlands Crestview Hills Hillsboro Village Sugarland Town Center Pembroke Gardens Southpark St. Johns TC Ft. Lauderdale Galleria St Louis Galleria Barton Creek The Westchester Legacy Place MarketStreet Lynnfield SoNo Collection Oak Park Empire Mall Hamilton Place

Open 12 9 7 6 5 5 5 4 4 4 4 4 4 4 4 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2

Store 181 233 146 216 180 186 130 236 150 153 223 134 199 103 140 174 152 141 165 200 155 164 175 192 193 195 208 209 212 234

Somerset Collection Downtown Summerlin Oxmoor Center Roosevelt Field Perkins Row ABQ Uptown Chenal Scottsdale Quarter Fayette Mall Ross Park Saddle Creek Dallas Galleria Coconut Point Huntsville Woodland HIlls Oak Brook Keystone Southlake University Park Park Plaza Clay Terrace Woodfield Mall Mall of America Franklin Park Mall Briarwood Mall Corners at Brookfield Water Tower Place Woodland Mall Rosedale Mall Deer Park

Open 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 -

Store 238 157 182 228 129 159 171 176 187 191 202 240 183 185 201 217 218 222 239 242 243 125 131 139 168 194 197 204 196 205

50th and France Acadiana Rice Village Lakeside Stonefield Valley View Beachwood Akron Crocker Park South Hills Village The Greene TC Rookwoods Common Cherry Creek Park Meadows 29th Street Forum at Caesar's Washington Square Alderwood Station Park Mountain View Briargate Columbia, MO Leawood West County Jordan Creek Battlefield Village Pointe Country Club Plaza Promenade at Sagemore Saucon Valley

Open -

Store 206 211 231 160 162 219 101 104 115 135 178 213 123 126 138 172 177 210 229 112 124 137 144 145 156 169 188 237 241

Mall at Rockingham Burlington Mall American Dream Intl Plaza The Oaks The Gardens Turkey Creek Murfressboro Lexington West Town Cool Springs Green Hills W Cobb Forsyth Mall of GA Perimeter The Summit B'ham Renaissance at Colony Park Avalon Greensboro Biltmore Haywood Columbiana Southpoint Crabtree Valley Lynnhaven Hanes Mall King Street Fenton

Open -

Peak Coverage % is how well the yellow hours are covered

Yellow Shading indicates a top 20 hour for the week

Hashmark indicates the top 2-hour segment for the day

Full Availability

Partial Availability

§ This month we will start to see a decrease in Customer Choices

and increased depth

§ We will also start to notice increased sizing depth in XS, S. Our

average 6-piece prepack (1-2-2-1) will now be a 10-piece pack (33-2-1-1).

§ Key Product Call outs

§ TOPS - Graphics +36k to LY (30k XS, S, M additional units) and Knits. § BOTTOMS - Skirts +11k to LY (all units are additional XS, S, M) and

Soft Long Bottoms +13k to LY (LY the business was almost nonexistent) § INTIMATES - Business is currently +105% to LY with Inv +33% to LY, we are keeping the trending going here and bringing in the receipts to support that (Camis +17k units and Bralettes +9k units) § Shipment processing can’t stop, and we need to be moving at a

brisk pace.

§ Give your team goals and hold them accountable. § If you need more hours, partner with your District Leader. (Be

prepared to talk about # cartons and how many per hour your team is executing!

July Wk 2 July Wk 3 July Wk 4 Aug Wk 1 Aug Wk 2 Aug Wk 3 Aug Wk 4 Total BTS

Total TY 223,288 177,479 164,737 135,522 108,952 97,000 73,092 980,070

LY 131,388 173,635 154,379 110,111 101,974 71,979 104,939 848,405

Avg Store TY LY 1,892 1,043 1,504 1,378 1,396 1,225 1,148 874 923 809 822 571 619 833 8,306 6,733

% LY 81% 9% 14% 31% 14% 44% -26% 23%

§ We will have back stock. Organization of your backroom is key!

§ Date your shipment as soon as it arrives § Keep new merchandise and replenishment merchandise separated § Use the highest shelves of your backroom to store props or visual elements that are not used

every day – PURGE what you don’t need!

§ Replenishment must be completed daily to drive sales and keep cartons and units

flowing through your back room.

§ As part of the closing process, walk the sales floor and inspect for sold down items recognizing

replenish opportunities § When helping guests or looking for SFS orders and a size is not on the floor, take the time to replenish in the moment. Utilize radios and other teammates to support replenishment efforts. § Max out all jewelry spinners to get as much out on the floor as possible. It’s ok to double expose these pick me ups! § This is not the VASL or Merchandisers job – it is a team effort!

§ Prioritize picking SFS orders first thing in the morning § Minimize footsteps as much as possible § Print a batch of orders to pick. If there are additional associates supporting the process,

split the picking and packing duties to expedite the process. § Use the RFID Scanners in Geiger Mode to locate tough to find items § Pick and pack all priority/expedited orders first. (Noted with ! on the order list). § Take the time to make sure the item is perfect before shipping. No ripped seams, missing buttons, make up stains, etc. Check the order queue often and process new orders as they are assigned. § RFID Processes § Accurate and complete Stock Counts nightly § Reserve and Damage Workflow must be completed before the Stock Count begins – if not,

those will remain in inventory until after the next Stock Count

§ Proper SFS Station set up will minimize

wasted time looking for needed supplies § Clear the clutter!

§ Table is set up with boxes on the top shelf

within the dividers § Tape, stickers, bubble wrap, and paper on the middle bar § Tissue, boxes, poly mailers, innovations bags on the bottom shelf within the dividers § Table is set up with mouse, scanner, keyboard, monitor, scale, printer, pens, tape gun and tissue paper. § Trash receptacle placed near the table § Mail innovations bag next to the table

§ Goal will be to drive 100+ orders into

stores to evaluate and review processes prior to Christmas!

§ Intentionally picking busy in store

weekends so we can balance in store traffic and online traffic

§ Additional SFS hours loaded into

StoreForce that will mirror Christmas.

§ We want you to learn what adjustments

you need to make before Christmas!

Date 7/21/23 7/22/23 7/23/23 7/28/23 7/29/23 7/30/23 8/4/23 8/5/23 8/6/23 8/11/23 8/12/23 8/13/23 8/18/23 8/19/23 8/20/23 8/25/23 8/26/23 8/27/23 9/1/23 9/2/23 9/3/23 9/8/23 9/9/23 9/10/23 9/15/23 9/16/23 9/17/23 9/22/23 9/23/23 9/24/23 9/29/23 9/30/23 10/1/23

Store 1 176 159 125

Store 2 124 206 205

Store 3 200 115 238

Store 4 192 101 172

Store 5

154 146 152 139 163 204 130 202 194 155 240

156 170 145 136 167 191 215 220 221 144 241 211 237 169 227 153 137 216 179 177 213 156 170 145 136 167

181 226 178 168 175 193 188 196 112 164

135 228 199 160 149 162 157 189 180 225 224 126 210 103 138 230 219 235 223 119 229 160 228 199 135 149

147 236 185 114 143 201 186 129 239 184 242 190 182 132 142 134 233 243 161 141 217 147 236 185 114 143

187 131 150 183 222 165 214 197 140 154 146 152 139 163

104 212 234 207 209 231 174 218 195 181 226 178 168 175

make up day for any stores that did not/could not particpate

VolGroup 23 Test of 22 processes 21

5 4 3 2 1 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

Top Volume Stores peak BTS

Top Volume Stores 2nd session

Geography Central East North South West