Onboarding Day 3-First Impression

FIRST IMPRESSION

First Impression Excellence

Touch point two

Brand Ambassador

Once the gorgeous window draws a guest into our store, an associate is there to greet her. A Brand Ambassador uses her body language, personality, energy,and smile to give the guest an amazing experience.

Continuetothe next part of your Brand Ambassador training by goingto building block 3

Thinkabout it- go to Brand ambassador Touch Point 2Survey Thinkaboutatimeyou hadashoppingexperiencethat wasanA+or a total fail? What made it so good or so bad?Howdidbody language, personality,energy, and smile contributeto yourexperience?

Headbackto building block 3 andtestyourskills!

Tell us about it Now that you’ve checked out the online training, what are three things you’ll do with your body language, attitude, energy, and/or smile? Give an example of how you’ll do one of those three things to your Leader.

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First Impression Excellence

Touch point two

Brand Ambassador

Time to find your leader. We can’tw ait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge? What did you learn?

Tell us what you learned in the First Impression Try It Out Survey!

Time to Grab a partner and show them what you learned!

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feedback to you?

Discus your learnings with your Leader!

You did it!

Time to move onto your next touch point!

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