On-Boarding Day 3- Touch Point 2

FIRST IMPRESSION

First Impression Excellence

Touch point two

Brand Ambassador

Once the gorgeous window draws a guest into our store, an associate is there to greet her. A Brand Ambassador uses her body language, personality, energy, and smile to give the guest an amazing experience.

Continue to the next part of your Brand Ambassador trainingby going to Building BLock 3!

Think about it Think about a time you had a shopping experience that wasan A + or a total fail. What made it so good or so bad? How did body language, personality, energy, and smile contribute to yourexperience?

Head back to Building Block 3 and test yourskills!

Tell us about it Now that you’ve checked out the online training, what are three things you’ll do with your body language, attitude, energy, and/or smile? Give an example of how you’ll do one of those three things.

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First Impression Touch point two

Excellence

Brand Ambassador

Time to find your leader. We can’twait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge?

What did you learn?

Head over to the On-Boarding Touch Point 2 Survey to tell us all about it!

Time to Grab a partner and show them what you learned!

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feedback to you?

You did it!

Time to move onto your next touch point!

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