Group Interviewing

GROUP INTERVIEWING

“THIS WILL BE A BIG HELP

FOR HIRING.” – STORE LEADER

STAND OUT. FOR GOOD, INC.

GROUP INTERVIEW STRATEGY ▪ GROUP INTERVIEWS ARE AN EFFECTIVE WAY TO CONSISTENTLY MEET NEW CANDIDATES TO LAYER IN OR TO REPLACE AN UNDERPERFORMING BRAND REP.

▪ GROUP INTERVIEWS CAN BE CONDUCTED WEEKLY ▪ GROUP INTERVIEWS SHOULD APPEAR ON THE SCHEDULE ▪ TO FIND THE TIME THAT IS RIGHT FOR YOUR STORE US THE SLOWEST HOUR/HOURS OF THE WEEK

▪ ANY QUALIFIED CANDIDATES THAT SHOULD BE LISTED ON THE GROUP INTERVIEW SCHEDULE AND CALLED IN FOR THE GROUP INTERVIEW ▪ GROUP INTERVIEWS SHOULD ONLY BE USED FOR THE BRAND REP. POSITION

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WHAT ARE YOU LOOKING FOR? YOU ARE LOOKING FOR SEVERAL THINGS IN A GROUP INTERVIEW, INCLUDING:

→ BRAND/CULTURE FIT

→ COMMUNICATION SKILLS → PARTICIPATION → LEADERSHIP SKILLS/POTENTIAL

→ COOPERATION ABILITIES → INTERACTION WITH OTHERS LOOK FOR AN INDIVIDUAL THAT STANDS OUT AMONGST THE CROWD. IMPORTANT! GROUP INTERVIEWS CAN BE DIFFICULT TO CONDUCT, SO IT’S IMPORTANT TO HAVE A FIRM STRUCTURE IN PLACE. 2

WHO IS NEEDED TO CONDUCT A GROUP INTERVIEW? 2 PEOPLE ARE NEEDED TO CONDUCT A GROUP INTERVIEW FACILITATOR THIS IS A FULL TIME LEADER. THEY CONDUCT THE INTERVIEW, GIVE CANDIDATES DIRECTION, ASK QUESTIONS, KEEPS INTERVIEW MOVING AND CONCLUDE THE INTERVIEW.

NOTE TAKER THEY KEEP TRACK OF CANDIDATES ANSWERS, USE SEAT PLACEMENT CHART TO WRITE NAMES OF CANDIDATES NEXT TO CHAIR. PUT STARS BY CANDIDATES NAME ON SEATING CHART WHEN OBSERVING GOOD BEHAVIOR OR AN EXCELLENT ANSWER AND TAKE NOTES ABOVE OR BELOW THE CHAIR AFTER THE GROUP INTERVIEW IS COMPLETE THE FACILITATOR AND THE NOTE TAKER MEET TOGETHER TO DISCUSS CANDIDATES.

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WHAT TOOLS ARE NEEDED FOR THE GROUP INTERVIEW? YOU WILL BE SUPPLIED WITH THE FOLLOWING TOOLS FOR YOUR GROUP INTERVIEW: ▪ GROUP INTERVIEW SCHEDULE

▪ GROUP INTERVIEW SEAT CHART ▪ GROUP INTERVIEW QUESTIONS

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GROUP INTERVIEW SCHEDULE FACILITATOR:

DATE

NOTE TAKER:

TIME

NUMBER ATTENDING:

CANDIDATE NAME

PHONE NUMBER

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GROUP INTERVIEW SEATING CHART

CANDIDATE NAME

CANDIDATE NAME

CANDIDATE NAME CANDIDATE NAME

CANDIDATE NAME

CANDIDATE NAME

FACILITATOR NOTE TAKER

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GROUP INTERVIEW BRAND REP. S-E-R-V-I-C-E Number of Candidates: Date: Selfless - Other ’s First ALL ANSWER Describe a time you delighted someone by going above and beyond. What did you do?

Excellence - In All That We Do ALL ANSWER Describe the toughest challenge you’ve faced and how did you work through it?

Responsible - Do the Right Thing OPEN FOR VOLUNTEER Tell me what you are most proud of and why. Describe for me now something you are not so proud of and what would you do to change it?

Visionary - Forward Thinking LEADER CHOICE Tell me about the most surprising feedback you received from a supervisor/teacher/coach about your performance. What did you do with the feedback?

Inspirational - To All OPEN FOR ANYONE Describe for me about a time you motivated others when they were having a tough day?

Creativity - Not Capital LEADER CHOICE Tell me about a time you had to complete a task/project and had little direction from supervisor/teacher/coach. What was the outcome?

Empowering - Lifting Up All ALL ANSWER Tell me about a time when you worked with others to achieve a team goal and what was the outcome. (Look for examples that applicant works well with others)

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5 STEPS OF THE GROUP INTERVIEW STEP 1 - PREPARATION ▪ Review the resumes and “get to know” the candidates before they arrive.

▪ Ensure you’re in a quiet area with no distractions. Position the chairs in a ½ circle to encourage interaction among the candidates.

▪ Print all tools needed – seat chart, Group Interview Questions Sheet.

STEP 2 – OPEN THE INTERVIEW ▪ Introduce yourself and the note taker. Talk about your positions in the business. Discuss the basics of the role that the candidates are interviewing for.

▪ Go over the format for the interview. Explain to them that each question will be either ALL ANSWER, OPEN FOR ANYONE and LEADER CHOICE ▪ Candidates to introduce themselves! This can be as formal or casual as you like. Standard things to include are the candidate’s name, current or last job.

▪ If you want to mix it up a bit, consider asking them to include their favorite TV show, their hobby or an unusual fact about themselves.

STEP 3 – CONDUCT THE INTERVIEW ▪ It’s important that you use the Group Interview Questions you were supplied to identify the candidates that possess the most relevant skills.

▪ There are 7 questions based on S-E-R-V-I-C-E. The questions are designated as: ▪ ALL ANSWER – This is when you ask every candidate to answer.

You may go left to right or right to left, alternating between ALL ANSWER questions. The ALL ANSWER question ensures everyone has the opportunity to answer a question.

▪ OPEN FOR ANYONE (one or more may volunteer to answer) – This helps you to see who has the confidence to speak, and who tends to be more closed off or quiet.

▪ LEADER CHOICE – This is your chance to ask a question of anyone you choose. You will want to direct your question to a candidate that has not volunteered. You may also want to learn more about a candidate that has not had the opportunity to 8 expand their answers.

5 STEPS OF THE GROUP INTERVIEW STEP 4 – CONDUCT THE IN-STORE ACTIVITY ▪ These exercises are to observe their existing and natural personality and knowledge. DO NOT train or show them how to execute the 2 activities.

ACTIVITY 1 – GREETER 10 minutes (facilitator) Have ½ the group greet guests as they enter the store. → smiles, easily speaks to guests as they walk in the door, they are genuine, and it comes easy for them to talk to guests ACTIVITY 2 – STYLE 15 TO 20 minutes (note taker) Have ½ the group create an outfit for the note taker. They will tell the group what they need the outfit for, for example – a concert, wedding, date, etc. → Natural style, ability to ask questions to identify the guest needs, ability to create an outfit that matches the guest needs, ability to describe the outfit and why they choose it STEP 5 – CLOSE THE INTERVIEW ▪ Give the candidates an opportunity to ask questions.

▪ Explain the follow up process and timeline.

▪ Thank the candidates for their time.

HAVE FUN!

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