Guest Experience Star Touch Point 4

LASTING IMPRESSION

Lasting Impressions Empowers

Touch point four

No one likes a cold, one-size-fits-all shopping experience.

A Guest Experience Star empowers her guest by personalizing her experience, just for her!

Continue to the next part of your Guest Experience Star training by going to building block 14!

Think about it Think of a time when you felt like an associate really cared about you. What did the associate do to make you feel special?

Head back to building block 14 and test your skills!

Tell us about it Now that you’ve checked out the building block training, head over to the Touch Point 4 survey to answer the following questions.

Why do you think personalization matters to guests?

Why is guest loyalty important?

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Guest Experience Star

Lasting Impressions Touch point four

Empowers

Guest Experience Star

Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge?

What did you learn?

Time to Grab a partner and show them what you learned!

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feed back to you?

You finished!

Now you can personalize your certificate found on MILO & get your leader’s sign off.

After you have celebrated you can move onto Style C onsultant.

Way to go!

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Congratulations!

You’re a Service Star Share your success !!!

Your Signature

Your Store Leader

Your District Leader

Your V.P.

Take this page illustrate it, hold it up, selfie time, post !

We want to celebrate with you!!! #altardstatestar

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