Guest Experience Star Touch Point 3

FITTING ROOM (THE SANCTUARY)

Fitting Room Experience Responsible

(The Sanctuary) Touch point three

Guest Experience Star

Before purchasing an item, the guest may voice some concerns. A Guest Experience Star knows she is responsible for making sure the guest is matched to the right items!

Continue to the next part of your Guest Experience Star training by going to building block 13!

Think about it Have you ever been talking and realized the other person wasn’t really listening? How did you know? How did you feel?

Head back to building block 13 and test yourskills!

Tell us about it Now that you’ve checked out the building block training, head over to the Touch Point 3 Survey to answer the following questions.

What are three things you can do to help guests in the fitting room?

Give an example of how you’ll do one of those three things.

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Fitting Room Experience Responsible

(The Sanctuary) Touch point three

Guest Experience Star

Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.

How’d it go?

How did you do on your challenge?

What did you learn?

Time to Grab a partner and show them what you learned!

C omplete the 2nd part of the Try it Out Card.

I’m sure you rocked it!

What was their feed back to you?

You did it!

Time to move onto your next touch point!

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