HOW DO YOU FEEL AFTER YOU SHARE AN EXCEPTIONAL MOMENT WITH YOUR GUEST? HOW DO YOU THINK THEY FEEL? WHAT AFFECT WOULD IT HAVE ON YOUR TEAMS IF YOU SHARED THESE MOMENTS WITH THEM AT THE BEGINNING OF EVERY SHIFT? WHAT TONE WOULD YOU SET FOR THE DAY? THE FLUTTER INS DO NOT ONLY HAVE TO BE ABOUT THE GOALS FOR THE DAY AND THE PROMOTIONS…WHAT IF YOU SHARED A RECENT SURPRISE AND DELIGHT MOMENT WITH YOUR TEAM TO INSPIRE THEM TO DO THE SAME?
IN ORDER TO PROVIDE AN EXCEPTIONAL EXPERIENCE, YOU MUST ALWAYS PUT THE GUEST OVER THE JOB. IF YOU’RE CONSTANTLY ASSESSING HOW WELL YOU’RE DOING IN YOUR JOB- EVEN IN YOUR MOST GENUINE EFFORTS TO SURPRISE AND DELIGHT THE GUESTS- YOU NOT THE GUEST, BECOME THE POINT OF FOCUS. WE ARE NOT SELLING CLOTHES WE ARE PROVIDING AN EXPERIENCE.