Background Check Process

Email to initiate background check process New Hire Backgound Check Process

All New Hires (Full-time & Part-time) will be sent an email to complete their background check. The background check email will be sent from - Support@turn.ai. They will also be sent a follow-up text to remind them that this needs to be completed. It is crucial that the background check is completed timely due to this being a measurable on the store’s Healthcheck.

All new hires will show up on the “New-Hire Report” during the week they are hired and the following week anyone on this report will automatically be sent the background check and reminder text message.

To complete the background check, the new hire will click on “Start Background Check Now”

Below is an example of the text reminder the new hire will receive to complete the background check. Please let your new hires know about this process and what they will be receiving, as they might see it and think that it is a scam text.

Once the new hire clicks on “Start Background Check Now”, they will be directed to a new page that will look like the pic to the right. On this page they will be given two options under the heading of,”We want to know more about you. Choose how to do it.” The first option would be for the new hire to upload their photo ID. This is the recommended option, but can also select a different option to “Continue without uploading identification.”

In this first example we will look at utilizing the Identification Upload method.

The new hire will click on the Identification upload box to allow them to upload their issued id.

Once the Identification upload box is clicked, it will take the new hire to a screen that will ask them to upload the Front and the Back of their issued ID.

Example of what a successfully uploaded id will look like

If the new hire opts to complete their background check without their id, they will need to choose the option “Continue without uploading identification”.

The new hire’s photo id might still be required to verify their identity, if so they will be contacted via email to upload their id if needed to complete the background check.

After clicking, “Continue without uploading identification”, the new hire will be asked to fill in their personal information.

All fields in this section are required to help identify the new hire. Once the info is filled in, they will hit next - which will submit their background check for processing.