August/September 2014 Business News

VOLUME 29, NUMBER 7, 0834-2014

AUGUST / SEPTEMBER 2014

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TS TS TS TS CONTEN CONTEN CONTEN CONTEN TS TS TS TS CONTEN CONTEN CONTEN CONTEN Business News is a monthly publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Printed by: Layout:

Kristina George British Group of Companies Roxanne Abbott

COVER STORY CHAIR’S MESSAGE FEATURES Policy Matters Golf Classic

ST. JOHN’S BOARD OF TRADE EXECUTIVE

MEMBERSHIP

Sharon Horan Chair Kim Keating Senior Vice-Chair Des Whelan First Vice-Chair Dorothy Keating Second Vice-Chair Denis Mahoney Immediate Past Chair Derek Purchase Secretary-Treasurer

UPCOMING EVENTS

2 3 6 11 25 29 38

BOARD OF DIRECTORS Andrea Stack Paddy Phillips Craig Ennis Janis Byrne Jim Fallon Kim Sparkes Kevin Peters Fabian Connors

Is your office healthy?

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Communications and Advocacy Kristina George Specialist Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member

Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities Kristen Lyver Be the Boom Marketing Coordinator

St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Winner of the 2014 Business Excellence Award for... ”Customer Service and Reliability”

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709.747.6268 smcleanstjohns.ca Business News august september 2014

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Canada’s Marine Institute boasts innovation and expertise worldwide Recounting the journey of the Fisheries and Marine Institute of Memorial University’s past 50 years and looking towards the future 50 By: Naomi Osborne, public relations and communications officer, Fisheries and Marine Institute of Memorial University

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uided by the motto, Strive for Excellence, the Marine Institute (MI) of Memorial University has worked over the past 50 years to establish itself as a world leader in marine education and applied research.

With half a century under its belt, the institute has maintained its uniqueness within post-secondary education and the marine and oceans industries. MI’s director of Development and Engagement, Gerald Anderson, is leading the charge on the institute’s 50th anniversary year.

“Our ability to nurture ties with industry and government allows us to stay current and up to date with providing the most relevant training and technology,” said Anderson. “The institute has leading edge research produced by our experts who work with industry to find solutions to the province’s most complex challenges.”

In the two decades Anderson has spent with MI, he has witnessed several changes but maintains that the institute’s core mandate and values have remained intact.

He attributes the institute’s expertise in the fisheries, aquaculture, marine, offshore oil and gas, food and ocean technology sectors to the overall growth and success MI has achieved locally, nationally and internationally.

“The institute’s close ties to industry enable us to develop and deliver programs built around industry needs in these sectors. Our students benefit from these connections as we facilitate direct partnerships with industry through student work terms and placements,” said Anderson.

The proof of it is in the institute’s alumni who span the globe in key careers within the oceans sectors.

Business News august september 2014

“At a recent 1968-69 Reunion event hosted by MI we had alumni from Singapore, Malaysia, and the Maldives attend,” said Anderson. “They were extremely proud to be part of the 50th anniversary celebrations as they were amongst the first graduating class of the College of Fisheries.”

When looking back on where the institute began in 1964 as the College of Fisheries, Navigation, Marine Engineering and Electronics, Anderson recognizes the leaps and bounds that have brought MI to its current position as Canada’s Marine Institute.

“Over the course of time, our reputation as the fisheries college eventually evolved to include more comprehensive areas of expertise which has led us to expand our scope in a broader sense,” explained Anderson. “MI now provides training throughout the province, Nunavut, Nunavik and the Northwest Territories. The key is that we bring the training directly to the client and communities. Internationally we are also involved in more than 200 projects in more than 50 countries.”

Perhaps the underlying key to the institute’s success is what Anderson describes as “a can-do attitude.”

“We refer to our employees, faculty and researchers as the MI community because we all work in unison towards a common goal. We approach each new situation, challenge and opportunity by asking how we can improve, how we can better accommodate students, how we can provide the best industry-relevant training, what areas of research we can focus on and how to raise the bar. MI is on the cusp of excellence and it’s a great place to be.”

With limitless capabilities and an ocean of possibilities, Anderson is optimistic that the institute’s employees, alumni, industry and government partners will be well prepared to take on the new opportunities in the marine sector and grow its expertise over the next 50 years.

For 50th Anniversary event information, Alumni profiles, interactive timeline, photo gallery and other great features, please check out: www.mi50.ca

Chair’s message FEELING THE BUZZ

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here are big business opportunities in the Big Land, and one of the many ways the St. John’s Board of Trade is connecting our members to those opportunities is through the Expo Labrador Conference and Trade Show.

I had the pleasure of attending this year’s Expo in Happy Valley-Goose Bay, along with about 60 Board of Trade members and a record number of delegates and exhibitors from across the country.

Organized by the Labrador North Chamber of Commerce, Expo Labrador allows businesspeople to network and learn more about all the economic activity taking place in the region.

The hot economic climate in Labrador right now is being driven by the development of projects such as the Lower Churchill, Alderon Kami Mine and Vale’s underground mine. Putting our members on the ground in Labrador allows them to experience first-hand, the boom that is happening there. They were in the community and witnessed the growth and the infrastructure developing right before their eyes. Equally important, Expo helps build better relationships between the island and Labrador to make us feel more provincially connected. In some instances, particularly on the western side, there is a lot more economic trade occurring between Labrador and Quebec then there is between Labrador and the island part of province. It was nice to bring a contingent up there to remind ourselves that as a country as a whole we are one province, and there are things going on that we can all mutually benefit from if we work more closely together.

There was a real buzz at E.J. Broomfield Memorial Arena, with people constantly moving around from booth to booth and taking in all this event had to offer. That buzz extended into the community. It was a great opportunity to meet people and build relationships, which we know here in Newfoundland and Labrador is an important part of how way we historically do business. We seemingly like to do business face to face.

The St. John’s Board of Trade launched our Labrador and Arctic Opportunities initiative two years ago, and lead by our Mentor for Labrador and Northern Opportunities, we are helping guide our members through the intricacies of doing business in the Big

Land. And we have been busy. We attended the Northern Lights Conference and Trade Show in Ottawa, held aboriginal business and aboriginal cultural awareness sessions for our members, and in recent months welcomed officials from Nalcor, Alderon and Vale, who discussed procurement opportunities for businesses and how our members could go about bidding on them.

Partnerships are key to doing business in Labrador. The Board partnered with the Department of Innovation, Business and Rural Development (IBRD) and Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) to host the highly successful Meet.Connect.Explore event last November. A second event is planned for this year. I commend IBRD for recognizing that the arctic is an area that has promise for big economic growth in the future and for being very proactive by not only working with our Board but with Chambers of Commerce in Labrador to build collaborative relationships to make sure we are poised to be thought of as leaders in future arctic development.

Our Labrador and Northern Opportunities committee consists of key stakeholders who have an extensive and diverse knowledge of doing business Labrador.

This committee has been working hard to build relationships with other Chambers of Commerce because we know going forward it is important we work together. It just makes sense that Newfoundland and Labrador should be the province that leads any initiatives into the arctic and we can only achieve that if we work collaboratively as a province that includes both the island and the Big Land.

Recognizing that Labrador’s economy is showing no signs of slowing down, the Board of Trade has numerous initiatives on the horizon designed to help our members take advantage of the incredible business opportunities that exist there. Emanuelle Triassi, CEO of Astaldi Canada, will be speaking to the Board on September 30.

We are working with Viva Group, a Labrador West company, to organize East Meets West: Exploring Business Opportunities in Labrador City and Wabush, which will take place October 15-17. A gap analysis designed to identify business potential in Labrador West has been completed to determine specific opportunities in the region for Board of Trade members, and we

Business august september 2014

Chair, Sharon Horan recently issued a survey to all members as well that I encourage everyone to complete to help us with identifying your needs.

One of the issues that arose while we were in Happy Valley-Goose for Expo was how the radical changes to the Temporary Foreign Worker program announced by federal Employment Minister Jason Kenney were going to have serious consequences for businesses in Labrador, particularly those in the food service industry. On the ground I could see of the critical role these business play in the community and how some were forced to reduce hours, or even considering shutting their doors, due to an acute labour shortage. I am pleased to see that the Minister has since recognized that his announcement may need refining and he has said publicly that he will consider local exemptions for pocketed areas of low unemployment even if they exist in large geographical regions of high unemployment. Our own Board, and business organizations and chambers from across the country, lobbied for the Minister to take another look at the program, and I feel optimistic that our concerns have been heard. I look forward to hearing more details in the weeks ahead.

So here we are six months into my term as Chair and I’m sure you can agree from these updates that it has been a very busy year so far. I am looking forward to the second half of the year and if there is anything that the Board is doing that you would like to know more about please let us know. We are here to serve you. Enjoy the rest of your summer!

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behind the boom.

ST. JOHN’S BOARD OF TRADE

High Engineering Taking the Boom to New Heights

By Kristen Lyver

S

afety and its importance have evolved since the construction of the Empire State Building, where the cost of construction could be measured in loss of life. High Engineering believes safety equipment should function and seamlessly integrate into an employee’s tasks, allowing the efficient and effective completion of the day’s work, an allowing safe return home to family. Their mission is simple: change people’s lives for the better with safety.

The product of two recently merged companies, High Engineering combines the experience honed by Parsons Engineering, a 40-year-old Newfoundland firm, and a firm operating in Calgary, to together produce structural and fall protection engineering solutions.

Bill Parsons is the CEO of High Engineering on the Newfoundland side, and on the Calgary side, partner Greg Small as Chief Engineer, is at the helm. The two formed a professional bond in Seattle at a course on fall protection systems and have been closely aligned ever since. A professional engineers, they are both worldclass experts in fall protection

Bill Parsons

Greg Small

and structural engineering. They have found success worldwide and grown the business brand throughout the world with clients all over North America, Europe, and the Middle East. Some of their clients include small local companies, as well as well-known multi-nationals.

Parsons is passionate about safety and assuring standards are there.

He plays a leadership role on the Technical Committees on Fall Protection that form the national standards of both Canada and the US. By playing a pivotal role in the development of the standards for the Design of Active Fall Protection Systems, both ANSI Z359.6 and CSA Z259.16, High Engineering are considered leading experts in this field.

Parsons has clear advice for entrepreneurs or those seeking their niche in the workforce; he

says to “do what you are passionate about” and notes that you can be global from Newfoundland. Bill realized the boom was happening in St. John’s with the revitalization of downtown and St. John’s, and the expansion of the metro area into Mount Pearl and Paradise. He sees growth in the business community, optimism, confidence, and a willingness to take more risks. He sees this as Newfoundland’s time to step up on the world stage and shine.

To keep their boom echoing High Engineering plans to strategically place themselves into emerging markets where safety standards, including fall protection, are beginning to become more important. Workplace accidents and unsafe environments affect the social fabric of a place, taking away worker lives unnecessarily.

Global engineering principles are being adopted as communities and employers push for a higher standard of care to their employees.

Parsons stresses the importance of fostering the innovation required to either enhance currently existing safety systems and components or re-engineer them completely to meet various industry’s quickly changing and evolving needs in safety.

To learn more about High Engineering’s fall protection, engineering, or training solutions visit them online at http://www. highengineering.com or e-mail solutions@highengineering.com .

Kristen Lyver is a fourth-year Bachelor of Commerce (Cooperative) student at Memorial University of Newfoundland and currently the Board of Trade’s Be The Boom Marketing Coordinator. If you have a BOOM moment, big or small, to share with Kristen, or you’d like more information on how to Be The Boom you can reach her at intern@bot.nf.ca.

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Getting rid of the carpet headaches in your office

W

hat’s the grossest thing in your office?

Is it the lunchbox science project in the communal fridge? The sneakers behind the desk of the lunchtime running crowd?

In truth; the grossest thing in your office is probably your carpeting.

“It’s only natural that the carpet gets a bad rep. It’s on the floor, gets little attention, and we’re always walking all over it,” says Tom McCaughey, president of ServiceMaster Clean St. John’s. “In fact, it’s all that walking on it that makes carpet such a hazard.”

Tracking in allergens, dust, and germs from the street, not only makes your carpets look dingy and dirty over time, but also has an impact on office health.

Studies from all over North America are indecisive on carpeting and its impact on office health, but we have seen instances of sick-building syndrome on the rise.

Allergies and asthma are more prevalent than ever. Since carpeting captures and traps the things we track in from the outdoors, as well as lunch crumbs, and the odd coffee spill; the carpet is bound to have some impact on employee health and wellness.

Having the carpets cleaned regularly has been shown to reduce the symptoms of asthma, allergies, and sick office syndrome

– even if only anecdotally.

“Employers are likely to see less absenteeism and presenteeism in employees who suffer from these illnesses as well,” McCaughey says. “Regular maintenance also improves the lifespan of your carpet – a huge investment in any office space.”

Many buildings and offices install carpeting to enhance the warmth and comfort for its employees and business guests, but dirty and dingy spots in high-traffic areas can negatively affect the overall appearance of professionalism at your workplace.

“Carpet cleaning often falls through the cracks and

ServiceMaster Clean St. John’s is an award winning service provider; holding the 2013 BOMA NL Pinnacle Award for Excellence in Customer Service and the 2013 St. John’s Board of Trade Business Excellence Award for Customer Service and Reliability.

is the first cut when offices look to reduce costs,” says McCaughey. “But the service needn’t be expensive or complicated. ServiceMaster Clean’s programs and professional cleaners can make it easy for offices and employers to get the clean they expect and service they deserve.”

McCaughey says ServiceMaster Clean offers maintenance programs, which can lengthen the life of carpeting, saving clients money in the long run.

The regularly scheduled maintenance also reduces the impact of officerelated illnesses, and keeps offices

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looking professional and clean.

“We can come in and take care of all the details. We’ll schedule regular visits when it’s most convenient for you. You won’t even know we were there, but your carpets will be clean and comfortable,” McCaughey says. “We’ll take care of those headaches – well, the ones caused by your carpets anyway.”

Business News august september 2014

For more information on regular carpet cleaning and its benefits for your office or about any of ServiceMaster Clean’s products or services, contact ServiceMaster Clean St. John’s at 747-6268, by e-mail at tom@ servicemaster-nf.com or visit us online at http://www.smcleanstjohns.ca/

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There’s a shift coming in the housing industry in Newfoundland and Labrador, and it’s starting in the classroom

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eyin College has always created programming to meet the needs of the job market and today is no different, as they launch a new training program to certify individuals in framing residential homes.

The new Residential Framing Technician program is intended to support the home construction and renovation industry in its efforts to continually professionalize and upgrade all aspects of its operations, in addition to creating a more efficient teaching process, thereby reducing the expenses placed on builders.

On job sites across Newfoundland and Labrador, workers are typically instructed on how to frame a home while on the job.

This essential part of home construction and renovation – which includes the building of floors, walls, roofs, stairs and concrete formwork – will now be taught at Keyin College campuses beginning this Fall. Participants will have 20-weeks of technical, in-class training and an 8-week, hands-on work term to develop the skills and best practices to safely and efficiently frame houses.

“We’ve heard a lot of concerns about the burden of training these workers on job sites and the associated costs, which are passed on to the buyer. There has never been a program in this province to teach the skills needed for this profession and homebuilders have had to provide that training themselves,” says Des Whelan, president of Keyin College.

The program was created in partnership with the Canadian Homebuilders’ Association – Newfoundland and Labrador and is based on one of the most advanced training programs coming out of British Columbia.

“Existing trades designations do not reflect the skill evolution that has taken place in residential construction industry, this is why programs like this one are so important to the housing sector,” says Victoria Belbin, CEO of the CHBA-NL.

Business News August September 2014

“The partnership between industry and education will surely be a successful one. Inclass training will provide the technical processes – practical theory of construction best practices – while the practical work term component will give students the experience they need to meet the demands of the industry,” says Whelan.

Economic impacts calculated by Will Dunning Inc. Economic Research, based on data from the Canada Mortgage and Housing Corporation and Statistics Canada, indicate that there were 1,734 new housing starts in St. John’s in 2013 - a key to economic growth in this community.

This corresponded to 8,300 jobs in the new home construction and renovation fields and $490 million in wages. To put this into perspective, it totalled $1.0 billion in investment value in St. John’s and represents the largest single wealthbuilder for most families.

Those interested in finding out more about the program are invited to contact Keyin College or the CHBA-NL. The program is open to anyone interested in learning this sought-after skill set and financing options are available to facilitate entry into the program. This program is pending government approval.

Since 1980, Keyin College has served as a leading independent educator; delivering industry-driven programs in a comfortable learning environment at campuses across Newfoundland and Labrador. More than 30,000 graduates of Keyin College have been trained for the demands of today’s competitive marketplace. For more visit http://keyin. ca/ The Canadian Home Builders’ Association - Newfoundland and Labrador (CHBA-NL) is an industry association, serving as the voice of the province’s residential construction industry for nearly 60 years. The CHBA-NL offers support and services to members by fostering learning, encouraging excellence, and a commitment to providing affordability and choice in housing for all Newfoundlanders and Labradorians. ttp://chbanl.ca/

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Mental Health is everyone’S business I

n large and small workplaces, the cost of not addressing mental health is staggering, both personally and economically. Partners for Mental Health, a national charitable organization dedicated to transforming the way Canadians deal with their own mental health, is reaching out to business through its Not Myself Today campaign.

Creating mentally healthy workplaces can have a direct, positive impact on employee morale and productivity and estimates show that up to 25 per cent of mental disability costs could be avoided.

In the workplace, stigma accounts for a big part of the problem. The misunderstanding that surrounds mental health problems or illness contributes to preconceived notions, misconceptions, and fears. Employees living with a mental illness may be looked upon differently, passed up for a promotion or not taken seriously. There often isn’t the same level of support as that given when one experiences a physical disability or illness.

As part of the Not Myself Today movement, St. John’s Board of Trade Chair Sharon Horan was invited to address the second annual Mental Health @ Work Fair recently at City Hall. Horan told those assembled that as business owners and entrepreneurs employing thousands of people in the private sector, we have an obligation to ensure our workplaces are not only healthy, safe places, but we also need to be understanding of the needs of our employees, including those dealing with mental health issues. Horan also stated businesses need to ensure their employees are aware of the services and supports available through their employer, health authorities, government, agencies and private enterprise.

For more information on the Not Myself Today campaign, go to: http://www. notmyselftoday.ca/

Our Chair Sharon Horan addressed the Partners for Mental Health second annual Mental Health @ Work Fair at City Hall. She is seen with committee member Glenn Roil.

Statistics from Partners for Mental Health show why it is so important businesses create mentally healthy workplaces: • 44 per cent of workers in Canada say they have, or had, mental health issues; • Only 23 per cent of workers will talk about their mental illness with their employer; • Annual economic cost of mental illness in Canada is $51B; • 1 in 3 of workplace disability claims are related to mental illness; • Mental illness has been identified as the fastest growing category of disability costs; • There is a 3 times greater chance of lost productivity for people living with depression; • 500,000 Canadians missed work today due to mental health issues.

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rs e rs e rs e rs t t t t t t a a a m m m y m atte y y y polic polic policy m polic m atte rs p o l i c y m atte rs p o l i c y m atte rs p o l i c y m atte rs p o l i c y m at

Advocating for You National Meetings The St. John’s Board of Trade is gearing up to attend the Canadian Chamber of Commerce’s Annual General Meeting to be held in P.E.I. in late September. Resolutions can be found here: http://www.chamber.ca/advocacy/policyresolutions/2014-policy-resolutions/ The Voice of Canadian Business Every two weeks for the next six months, in 15 minutes or less, the Canadian Chamber of Commerce presents the Voice of Canadian Business. You will be briefed on the events, people and policies affecting Canadian business. http://www.chamber.ca

Photo credit: City of St. John’s

Envision St. John’s – have your say this fall The St. John’s Board of Trade has been an active voice in the development of the City’s new municipal plan, Envision St. John’s Draft Municipal Plan was released on July 2, 2014. The full plan as well as summary documents are available on the City’s website: http:// www.stjohns.ca/publications/envision-stjohns-draft-municipal-plan-2014 .

Public information sessions are being planned for the fall.

Growing Our Population The St. John’s Board of Trade is calling on the province to attract 5,500 newcomers annually in order to sustain prosperity into the future. The Board`s submission to the provincial government on growing our population listed 6 possible solutions: 1. Improving our record on immigrant attraction and retention, including encouraging temporary and project workers and their families to stay; 2. Retaining current residents and enhancing their productivity through a variety of means including upskilling; 3. Fostering international student and graduate retention; 4. Encouraging ex-patriots to return to the province; 5. Supporting women and parents in having and raising children through family-friendly policies; and 6. Investing in innovation and technology.

For more information on our submission visit: http://stjohnsbot.ca/ media/Population-Growth-2012.pdf The Board is encouraged to see many of these solutions referenced in the recent release of the province’s What We Heard document. We look forward to a timely release of the strategy.

Photo Credit: K. Brunce Lane

Learn more about our policy committees and how to get involved: Rhonda @ 726-2961 (ext 3) / rtulklane@bot.nf.ca Visit: http://www.bot.nf.ca/volunteers.asp Business News august september 2014

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ambassador column Ambassador Jarrod Pettipas

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y role as an Account Manager with TD Commercial Banking brought me to St. John’s from Halifax in June of 2013.

I was lucky to have become a part of the Board of Trade’s Ambassador Program that same summer. The connections I’ve made through the program are invaluable.

I couldn’t have asked for a better place to start my professional network in St. John’s.

I especially enjoy our out-going calling program. Every month, each Ambassador reaches out to three or four Board of Trade members for a quick, informal phone survey. We ask why they joined the Board, what events they attend, what they would like to see going forward, and ask them to share a Boom! Moment. It’s been a fun way

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Business News August 2014

to connect to local business owners and professionals, and hear their take on the Board, and the local economy.

We’re now on our summer hiatus, but hopefully you’ll be hearing from an Ambassador this fall. Remember that your feedback helps govern the direction of the Board!

Jarrod is an Account Manager with TD’s St. John’s Commercial Banking Centre, and focuses on assisting mid-market clients with all commercial lending and leasing requirements, along with their day to day banking and deposit needs. For more information on TD Commercial Banking, contact Jarrod at (709) 758-5565 or jarrod. pettipas@td.com.

ambassador column Ambassador Karen Whelan

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began my role as Ambassador of the St. John’s Board of Trade in September 2013. I am happy to express that my first year has been such a rewarding experience thus far. Professionally, with over 10 years of financial services and investment management industry experience and most recently joining the staff at ScotiaMcLeod, I admit the past year as an Ambassador has greatly enhanced both my personal and professional networks. Most rewarding by far has been feeling connected to this vibrant and booming St. John’s business community.

Having the opportunity to network and connect with such a diverse group of professionals at the luncheons, mixers , events, and working with my fellow Ambassador colleagues and the fantastic staff at the Board of Trade has certainly inspired me in so many ways with my professional and personal growth.

I very much look forward to reconnecting and meeting more of the Board of Trade membership in the fall and I wish you all a safe and happy summer.

Business News august september 2014

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Are We Causing Our Own Weight Problems?

H

ealth comes in all shapes and sizes; I can attest to this through many years of teaching group exercise, personal training and nutrition wellness programs. I have worked with many clients, whose BMI (Body Mass Index) indicated a healthy range yet they showed signs of overall poor health; such as high blood pressure (BP), high cholesterol, insulin levels off the chart and they couldn’t walk the length of themselves.

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The converse is also true.

I have also worked with clients without poor health indicators. Their BP levels were good, the cholesterol levels were good and their insulin levels were good.

However, their BMI indicated that they were overweight and therefore not healthy.

Hence the dilemma we face in the Health and Wellness Industry today..... When will people start saying I want to be healthy versus I want to lose weight?

There is a field of study that suggests that our overall health lies within our mental capacity to control our state of wellness. In this case weight and health are one in the same. They are inseparable and undividable.

For many years, motivational speakers, inspirational philosophers and such life coaches have used the buzz word term “stinking thinking”.

This term reflects a self fulfilling prophecy that we become what we think we are.

Our thoughts, our words, our actions, determine our results.

I sit here years later hearing the same feelings and concerns from my clients: ``I am not good enough”, “why can’t I lose weight”, “I don’t want to look like this”, “I am not happy with how I look”, “ I will feel better when I look better” or “when I can fit in my size 6 jeans I will look great and then I will feel great”.

Upon reflection of the holistic view of mental power, is it as simple as us saying “I am great, I look fabulous, those jeans make me look good and I feel great when I wear them”? Perhaps if we talk like that, then we will eat and live like that because our mind has determined our results because of our positive actions, words and thoughts. So, we live we live as the person we truly want to be. Perhaps it is that easy?

I know in a society that is ever evolving into one of a more spiritual understanding of wholeness I can’t help but ask “why do we still put so much emphasis on how we

Business News august september 2014

look versus how we feel and why do we not feel good based on how we feel versus how much we weigh”?

2014 ... no resolution just evolution!

When will the day come when we see ourselves as unique individuals striving for true health through nutrition and lifestyle versus dieting and losing weight?

Our words have explosive power. Is our obsession to be the perfect size the very thing that is making us overweight?

Can we really evolve and grow into that “perfect size” (differs for everyone) by creating a positive thought process?

When we see ourselves as the perfect healthy individual, at the perfect weight than we act accordingly and we will become JUST THAT! Angela Wilcox is a nutrition consultant and franchisee with Simply for Life. For more information go to www.simplyforlife.com.

T

Grow your Business Increase Sales Improve your Bottom Line

wenty five years as a successful Entrepreneur, Rhonda Skanes has moved forward with the next chapter in her life, that of utilizing her experience to give back. With a new business venture under her belt, Rhonda now derives satisfaction from coaching; training and helping others achieve success as a Certified Sales Trainer with Brian Tracy International and a Certified Business Coach with FocalPoint. Rhonda has worked in every aspect of her business from creating the vision to orchestrating its sale to the largest US Company in the Beauty Business. Determined to utilize her experience, she partnered with FocalPoint Business Coaching and Brian Tracy Intl, which provided some of the most powerful tools to help business owners drive their business and give them that competitive edge. Working with Executives, Entrepreneurs and Small businesses. A Business Coach works on changing things like systems, procedures, profitability, sales and is a specialist in…

TIME – more effective and timely operations and personal time TEAM – manage people better, build a culture that supports your goals, and develop leaders within, finding better quality of people for your team MONEY – make more keep more EXIT STRATEGIES – selling your business, maximizing selling price, 3 types of buyers Working with a Coach drives action…smart action. 33 per cent of clients take new action based on what they have learned from their coaching sessions. A mentor is crucial to give perspective. One thing that people are never good at is seeing themselves as other people see them.

Coaching is a strategic and tactical tool that is used by smart focused people. Business Leaders want to build a system for their business. They want results, their personal time back and to build a team they are proud of. A FocalPoint Business Coach has an enormous amount of content and skill to draw on, to help clients become more profitable, work less and ultimately, enjoy their lives more. Every business is absolutely unique and that’s what makes coaching so exciting. You are in the Business of YOUR Business. We are in the

Business of Business.

Specially trained, we stay in the background showing you tools, strategies and proven tactics to grow your business, make more money and have more time off. We are more like a ghost CEO, Strategic Advisors or Mentors. Strong leaders have always used special advisors.

Are sales your thing?

Are you challenged with identifying your best market opportunities, filling your sales pipeline with qualified leads, overcoming objections, building trustworthy long term relationships, getting referrals?? The Sales Success Intensive 1 (SSI1) is a comprehensive Sales Training Program designed for sales teams of any size. Thorough 1 day training on the 7 key areas essential for sales success. In this program you will learn how to multiply your sales skills to improve performance and increase your sales results.

Another powerful tool to drive your business and give you the competitive edge is……

FocalPoints Assessment Centre. Introducing the Behavioural Style and Performance Assessment Suite. Achieve your business goals through improved inter-personal communication. Manage business relationships in a more positive fashion.

Enhance staff business performance and also increase profits. Boost sales productivity and performance. It’s all possible with this comprehensive suite of behavioural assessments. A must for all new hires.

To find out how you can grow your business today, move your business from A to B faster and to discuss specific business needs…

Contact Rhonda Skanes at rskanes@ focalpointbusinesscoaching.com or call Rhonda at 709 682 7401

Business News August 2014

15

s n w i g i t e h us. b h c r a e s r u o Y

The Association for New Canadians currently delivers a suite of pan-provincial diversity training workshops aimed at schools, post-secondary institutions as well as community and non-profit groups. Offered in multiple formats, these interactive workshops utilize a variety of resources, media, practical case studies, and life experiences in order to engage participants and promote the benefits of living and working in a diverse environment. In addition, the Association has three tailored workshops aimed at the business sector: • Discrimination and Accommodation in the Workplace, which focuses on building a safe and productive workplace; • Respectful and Inclusive Workplaces, which focuses on creating a respectful, inclusive, and positive work environment; and, • Gaining a Service Edge in the Multicultural Market Place, which focuses on creating and promoting a welcoming and culturally-friendly service environment.

To book a training session and/or discuss pricing, please contact: Maryanne Kinuthia (Ani) Diversity Coordinator Phone: (709) 722-0718 E-mail: diversity@nfld.net Visit us on-line: http://www.ancnl.ca Join us on Twitter: https://twitter.com/diversityNL

Haulage trucks at the Iron Ore Company of Canada’s (IOC) mining operation in Labrador City.

Photo courtesy of IOC.

We’re Goin’ West......Labrador West

T

he St. John’s Board of Trade is working with Viva Group, a new public relations and community development company in Labrador West, on a project to connect St. John’s and Labrador West-based businesses.

The event…East Meets West: Exploring Business Opportunities in Labrador City and Wabush, is being planned for October 15-17 and we will be taking a delegation of members to the sister towns to give you the on-theground information that you need to do business in Labrador West.

To ensure this project benefits our members as much as possible, we did our homework to better connect business with opportunities.

We worked with Viva Group to compile a “Labrador West Business Opportunity Identification” report which is available to members for review upon request. This report gives an analysis of the Labrador West economy, an industry assessment, an overview of the primary industries, mining projects and major suppliers. We also incorporated a “gap analysis” which identifies where the major gaps are in products and services in the region, therefore creating opportunities for our members. This report allows for better planning prior to going to Labrador West, for those exploring the market.

Breaking into a new market can be difficult. The Board of Trade wants to make it easier for you to do business in Labrador and

being physically on the ground in Labrador West is key. This event will be your way to get as much information as possible and help you make as many connections as you can in a very short amount of time. We’ll have presentations from the mining companies, municipalities, the Labrador West Chamber of Commerce and other key stakeholders.

You’ll get a tour of the communities, the industrial parks, and we are planning a visit to a mine site.

You’ll also get to network with local businesses and suppliers and engage in dialogue that may expand your opportunities.

“This is the first time that the Board has done this type of an initiative,” says Sharon Horan, Chair of the St. Johns Board of Trade. “This event is your way to build relationships, gain awareness and knowledge, and connect with people in Labrador West. The Board has been very busy with implementing Labrador initiatives over the past couple of years. We want to ensure that our members have all the tools they need when doing business in the north. Connecting businesses on the island and in Labrador is one way to build a strong economy across the province.”

Viva Group partners Krista Norman and Kelly Nippard say the company is thrilled to assist the St. John’s Board of Trade on such an exciting project.

“Being on the ground in Labrador West helps us give the Board a local perspective on the business environment and the potential opportunities here.

We look forward to welcoming the Board of Trade and showcasing the region.”

To obtain a copy of the report or for more information on this initiative, contact Erika Stockley, Mentor for Labrador and Northern Opportunities, at 726-2961 ext 116 or estockley@bot.nf.ca.

A winter aerial view of Labrador City.

Photo courtesy of Larry Jenkins

The Quebec North Shore & Labrador (QNS&L) Railway is fully owned and operated by IOC and is used to ship products from mining operations in Labrador City to port facilities in Sept-Iles Quebec.

Photo courtesy of IOC.

Business News August 2014

17

18

Business News august september 2014

Newlife Hearing Health Centre A Leader in Hearing Health Service and Technology right here in St. John’s, NL.

N

ewLife Hearing Health Centre is a locally owned, independent hearing healthcare practice located in St. John’s. NewLife Hearing opened in 2012, and the clinic is located at 11 Elizabeth Avenue, Suite 202 (Lawton’s Building).

It’s a state-of-the-art centre that offers a full range of hearing services, including comprehensive hearing assessments, hearing aid evaluations and fittings, Tinnitus counselling, multi-manufacture cleanings and adjustments, custom hearing protection, musician custom protection, and swim plugs. Newlife Hearing also services corporate and industrial clients, and offers consultation and support for hearing conservation programs.

At NewLife Hearing their mission is to build meaningful patient relationships that support the journey to better hearing and communication through understanding, empathy, education and family support.

Jillian Ryan is the principal audiologist and owner of NewLife Hearing Health Centre She emphasizes - “my role as an audiologist is to provide my knowledge to my patients and their families- guiding them through their hearing health. It’s a collaborative approach. We are dedicated to our patients, and their individual hearing needs. Everyone’s listening needs are different and we guide and support each patient through the entire rehabilitative process.”

Jillian is also a committed and active leader in the Newfoundland and Labrador hearing community. Her clinical work combined with an active role with the Canadian Hard

of Hearing (NL), has allowed her to better understand the needs, expectations and challenges of local patients and their families.

Ryan was recently awarded the Canadian Hard of Hearing Dr. Noah Browne Professional award in May 2014. This award recognizes a professional who has contributed outstanding service to the work of the Canadian Hard of Hearing Association (CHHA), at the National, Chapter (Provincial/Territorial) or Branch level. This is only the second time a Newfoundlander has been awarded such an honor. Jillian was honuored to be presented with such an award and will continue her passion to help those in our community of Newfoundland and Labrador with hearing difficulties.

Hearing Health Currently 31.5 million people suffer with hearing loss and it’s showing major increases in the baby boomer and elderly 75+ age brackets. It is the most common chronic disability in North America. Its prevalence rises with age.

Noise protection Currently across Canada, approximately 9,000 workers each year suffer from some form of hearing impairment, including ringing in the ears, due to an overexposure to occupational noise. Workers every year suffer from preventable, irreversible hearing loss due to high workplace noise levels. Excessive occupational noise can also create physical and psychological stress, reduce productivity, interfere with communication and concentration, and contribute to workplace accidents and injuries by making it difficult to hear warning signals.

Prolonged exposure without protection can cause permanent damage. It can be caused by a one-time exposure to an intense sound or by continuous exposure to loud sounds over an extended period of time.

Having your hearing properly assessed is the key first step in the journey, and one that NewLife Hearing supports patients and families with each and every day. Contact NewLife Hearing at (709)-800-7343 for more information.

Hearing loss is a chronic condition but commonly is under-diagnosed, despite the availability of effective treatment.

Hearing loss and its effects can no longer be ignored- it can affect all age groups.

A recent study completed out of John Hopkins in 2013 illustrated such effects.

They found that individuals who left their hearing loss untreated showed a decline in cognition upwards of 30-40 per cent. These effects were even seen with individuals with mild hearing losses.

Some common signs of hearing loss are:

• • • •

Speaking louder than necessary in a conversation Favoring one ear over another Constantly asking for words to be repeated Turning the television or radio up louder

Business News august september 2014

• • • • • • •

Straining to hear Difficulty hearing on the telephone Misunderstanding conversations Withdrawing socially Thinking that people always mumble Ringing in the ears (tinnitus) Appearing disinterested

19

Jonathan Hickman of Hickman Automotive Group wins the 2014 CADA Innovator Laureate award

J

onathan Hickman, Vice President

Hickman Automotive Group is a family

of Hickman Automotive Group in

owned and operated business, currently

St. John’s has won the CADA

in its fourth generation of ownership.

Laureate dealer recognition award for

Established in 1905 by Albert E. Hickman,

2014 in the category of Business

the passion and fascination he had for

Innovation. The Laureate award is the

the automotive industry continues to

highest honour a Canadian dealer can

shine through the 415+ people Hickman

attain over the course of his or her career.

Automotive Group employs today.

Hundreds of nominations are received,

With several vehicle franchises within

and from among 3,200 dealers in

Newfoundland and Labrador, together

Canada, only three win the Laureate

they sell more vehicles than any other

award each year.

dealership in the province. Since

OUTPERFORM YOU

OUTPERFOR Thanks for

MED!

go ing abov

e and beyo

Jonathan and his brother, Bert Hickman, took over the operations in 2005, the Net Worth of Hickman’s total dealerships has increased at an annualized rate of 20%.

The company continues to grow and

“It is an exceptionally exclusive and

evolve every year. Hickman Automotive

prestigious honour”, said CADA

Group has also been heavily involved in

(Canadian Automobile Dealers

the community and a supporter to many

Association) chairman, Ron Loveys.

charities and organizations such as the

“It is a true industry award”.

Janeway Children’s Hospital, Daffodil House, St. John’s Youth Soccer, Bridges

nd !

to Hope, and the Heart and Stroke

Customer Fo Performan cused. ce Driven.

Team Orie nted.

Foundation, just to name a few.

The Innovator Laureate is awarded to Jonathan Hickman for initiatives that significantly enhance performance and broaden the scope of business.

Jonathan, with his team, work together through a well-balanced and measurable strategic plan which continues to gain them longevity and success. Of particular excellence was their internal marketing campaign, “Outperform”, a challenge that drives outstanding motivation and performance among employees. Actions that exemplify high

20

Business News august september 2014

“

I think success boils down to your entire organization. In our business we make every effort to empower our staff.

”

Jonathan recognizes that consumer

behaviours, markets and technology change, and therefore consistently

assesses employee needs for academic and technical development.

The three Laureate award winners selected for the categories of Ambassadorship, Business Innovation, and Retail Operations become part of an elite club of the industry’s finest dealers. When Jonathan received the call that he was selected as a 2014 CADA Laureate, he said he was humbled and thrilled to join the ranks of Canada’s elite dealers.

“I think success boils down to your entire organization. In our business we make every effort to empower our staff, whether they are managers or work on the front line.” Hickman Automotive Group has been a recipient of a variety of awards, and though all are special, Jonathan believes the Laureate award is one that ranks above all others.

“Being recognized by the industry, peers and the committee is not only a great honour, but a great recognition and validation of our efforts as an organization to evolve our business.” Jonathan can take pride in knowing his business is recognized as being among the best in Canada.

Jonathan Hickman, Vice President of Hickman Automotive Group in St. John’s

This is an exciting opportunity for Hickman Automotive Group to take their

performance, new ideas and delivering

honest and forthright when dealing with

company to an even higher level of

outstanding customer service are

customers and employees, and ensure

excellence. Jonathan sums up a great

recognized company-wide on a

that they are treated with respect.

entrepreneurial philosophy with this

quarterly basis.

powerful and insightful piece of advice; “The automotive business is in a constant

“Exceeding peoples’ expectations and

“We believe that empowering our

state of change.” Although a number

creating that ‘wow’ factor every day is

employees is crucial to the growth and

of employees have been with the

a great formula for success. Never

success of our organization”, said

Hickman Automotive Group for 40 years

underestimate the power of teamwork

Jonathan. “I live by the philosophy of

or more, ongoing training is a major part

and make every effort to be a positive

honestly, respect and integrity.”

of their strategic plan.

and supportive member of the team.”

Jonathan believes that it is critical to be

Business News august september 2014

21

What is Legionella?

L

egionnaires’ disease was first described in 1976 after an outbreak of fatal pneumonia at an American Legion conference in Philadelphia. The outbreak involved 221 cases of respiratory illness and 34 persons eventually died.

The microorganism identified by the Centres for Disease Control and Prevention in 1977 as responsible for this outbreak, was named Legionella pneumophila after the Philadelphia outbreak. The source of the Legionella was the hotel’s cooling tower.

Legionella is a bacteria and the second risk factor addressed by the Health Canada standard. Legionella, typically present at low concentrations in lakes and rivers, and treated water supplies, can become greatly amplified in water systems given the right conditions of water temperature and nutrient matter. Outbreaks of Legionnaire’s disease have been tracked to a variety of sources including cooling towers, faucet and shower aerators, spas, drinking fountains and water features.

Quebec City had an outbreak in 2012, reporting 180 cases with 13 deaths.

Quebec City and Sante Quebec conducted inspections, sampling and ordered the disinfection of 99 cooling towers in the affected area and beyond.

Just recently, a spa in Michigan was shut down as a result of two confirmed cases of Legionnaires’ disease associated with the spa. It should be noted that hospitals, schools and various other public buildings are not immune to the potential of this type of bacteria growth, especially those with cooling towers.

Why be Concerned?

Inhalation of Legionella bacteria can cause two separate respiratory infections, Legionnaires’ disease and Pontiac Fever.

Of the two, Legionnaires’ disease is more serious with possible fatalities, particularly with immune compromised persons, the elderly, smokers, etc. The fatality rate is variously reported as 10-20 per cent

22

Pontiac fever is a non-fatal flu-like disease of short duration that does not cause pneumonia.

Occupational Health and Safety Administration estimates more than 25,000 cases of Legionella disease with more than 4,000 deaths annually in the US.

Legionella in Domestic Water Systems?

Legionella bacteria are normal inhabitants of lakes, streams and soils. They prefer warm water above 20˚C and most do not survive at temperatures above 60˚C. The growth of Legionella pneumophila can be found in water temperature ranges of 20 to 50˚C with the ideal growth range being 35 to 45˚C. The most common site for Legionella growth are Cooling Towers. However given the right conditions, Legionella can grow and be distributed through Potable Water Systems. Typical conditions in building water systems that would promote Legionella growth with desirable water temperatures include; ✓ Biofilm present in tanks, pipes, and other containers holding potable water for distribution, ✓ Corrosion, stagnant water, sediment or dead legs in Domestic hot water storage tanks or hot and cold water distribution lines.

Is Legionella Regulated?

At the present time there are no federal regulations regarding Legionella in the workplace. Provincially, Quebec is the first and only province to regulate Legionella.

This regulation came into effect as of May 12, 2013. There are a number of individual cities, especially in Ontario, that have put in place a cooling tower bylaw.

The Ontario Ministry of Labour issued “Information Bulletin Workplace Health and Safety Guideline - Legionella”. The bulletin was issued “to remind employers of their obligations to protect the health and safety of workers, provide information about Legionnaires’ disease and re-affirm expectations of employers and workers”.

Business News august september 2014

How can Pinchin Assist at Mitigating Risk?

Unlike many of the issues related to IAQ, the impact of a Legionella outbreak can be severe, widespread and cause serious or fatal disease. Pinchin has been involved in a number of cases to detect the source of Legionella contamination and recommend solutions. This has involved conducting information sessions for buildings occupants so they could better understand the risks, or lack of risk, associated with specific conditions. The methods to detect and eliminate Legionella risk require care and a significant knowledge of water systems and Legionella characteristics.

When choosing a laboratory you should ensure that the laboratory has a documented Standard Operating Procedure using recognized methods, is CDC Elite certified, and be able to prepare culture isolates to identify the Legionella species (i.e. pneumophila). The Lab should also have the ability to provide a count of total Colony Forming Units (CFU’s), and identify serotypes and CFU’s of each serotype.

Pinchin recommends Legionella Prevention Programmes for all buildings with systems at risk of developing Legionella growth, particularly hospitals, long term care facilities, or other buildings serving immune compromised occupants as well as commercial buildings with cooling towers.

Pinchin can assist in a number of ways to help with Legionella needs.

• In depth Legionella consulting services • Building Risk Assessments • Legionella risk management and preventive maintenance programs • Analysis of water and surface samples • Awareness Training Pinchin’s Legionella Laboratory is CDC ELITE Certified and AIHA accredited and can work with your water treatment firm to provide reliable testing to prove due diligence in your water management.

For further information please visit our website at www.pinchinleblanc.com.

CNA Training helping meet labour demands

F

or 50 years Newfoundland and Labrador’s public college has been building communities of lifelong learners who are educated and skilled, able to meet the demands of the labour market and who contribute to the social, economic, and cultural wellbeing of their communities.

It was in 1963-64, that history was made when a formalized public college system was created in this province with the establish¬ment of a network of vocational schools. Over time, this network has joined together to form what we now know as College of the North Atlantic.

The college has 17 campuses in Newfoundland and Labrador. Internationally, it operates a large campus which provides technical education for the State of Qatar in the Middle East, has thousands of students studying CNA curriculum at various partner universities in China and participates in development projects in countries like India, Vietnam, Guyana and others. CNA has positioned itself as a model educational institution with world-class, nationally and internationally accredited programming that meets the most stringent of demands in industry.

And today those demands are higher than ever. According to the Atlantic Province’s Economic Council (APEC) 2014 Major Projects Inventory, a record $122 billion worth of major investment projects are in various stages of development across Atlantic Canada, with Newfoundland and Labrador leading the way.

The value of major project activity in Newfoundland and Labrador has been steadily increasing by billions, reveals the report, as projects like the Vale nickel processing facility, the Muskrat Falls hydroelectricity project and major offshore oil expansion projects continue to unfold.

With significant mining and energy activity planned over the next few years, demand for engineering and high skilled trades is growing rapidly.

In addition to developing, revising and re-launching programs in response to labour market needs, CNA’s Office of Applied Research has been prolific in projects and research since its inception in 2004. Just this past year alone saw 31 new projects undertaken and CNA was ranked third among all public colleges in the country for applied research income

24

CNA and Memorial University, provides an excellent opportunity for those searching for permanent positions, part-time opportunities or co-op placement and is also a prime setting for employers to seek out potential employees.

A student from College of the North Atlantic’s Petroleum Engineering Technology program, offered at the Ridge Road Campus in St. John’s. according to Canada’s Top 50 Research Colleges, an inaugural report issued by Research Infosource Inc. “One of the strengths of College of the North Atlantic is the extensive knowledge base and the professional qualities that our faculty members bring to the classroom, to communities, and in support of industry,” says Ann Marie Vaughan, the college’s President and CEO. “Engaging in applied research is central to the community connection and relevance that comes from College of the North Atlantic. These activities enhance the classroom experience for our students, as our faculty members are continuously engaged in the sectors for which they provide training.”

CNA strives to provide every possible support for students to help facilitate a smooth transition from school to work.

“Our staff are completely focused on supporting the success of our students while they are in the classroom, but also beyond,” says Elizabeth Chaulk, associate vice-president of learner services. “Career Services are offered for graduates, including an annual Career Fair, which brings students and graduates together with potential employers.”

And speaking of the career fair, the 9th Annual Career Fair will take place Thursday, September 25 at the Jack Byrne Arena in Torbay from 9:30 a.m. to 4:00 p.m. Last year saw over 60 exhibitors, more than 1,100 students and alumni, and a diverse representation from industry and exhibitors. The fair, a joint undertaking between

Business News august september 2014

If your company is interested in attending this career fair, registration is available online: cna.nl.ca/career-fair/register.asp or by contacting Karen Mulrooney at 758-7423 or karen.mulrooney@cna.nl.ca.

FORTIS PLACE ON SPRINGDALE

D

evelopment in downtown St. John’s has been thriving in recent years and Fortis Place on 5 Springdale Street is the newest addition to the growing west end of downtown St. John’s.

The striking 12-storey property integrates modern building design elements and includes 145,000 square feet of Class A office space.

“We are thrilled to bring this $55 million investment to fruition and soon welcome our tenants to their new location,” said Nora Duke, President and CEO of Fortis Properties. “We are very proud of this addition to the downtown core and look forward to showcasing the building’s many unique and attractive features.”

INNOVATIVE DESIGN The exterior curtain wall of double-paned, argon-filled glass will ensure energy efficiency while allowing for the entrance of sunlight. A two-storey lobby will provide formal entry into the building and each storey will have nine-foot ceilings. This contemporary building also has traces of our past.

“Elements of the building materials reflect the city’s and site’s history. The masonry walls are suggestive of the city’s mercantile history,” said Jim Case, Principal, Sheppard Case Architects, Inc. “The wood panels, which will clad the service cores and podium canopy, reference downtown residential construction in wood and the site’s history. Horwood Lumber operated its business on this site for almost a century. Prior to this, in 1880, the firm of Windsor and Valence had a planing mill and match factory.”

The interior design is based on a modern split core concept with stairs, elevators and building services divided into two areas at opposite corners of the structure for maximum safety and convenience.

Security features include: full fire alarm and sprinkler system, secure 24-hour card access, monitoring system with camera and digital recording, and regular guard patrols.

Parking will be provided through a combination of underground and surface level parking, totalling 262 spaces.

A traffic island is located at the main entrance to ensure smooth traffic flow. In excess of 20 per cent of the site will be landscaped which is exceptional for the downtown district.

For added tenant convenience, a secure bicycle storage rack along with male and female change rooms and shower areas will also be available for tenants with active lifestyles. Locally own and operated Jumping Bean Coffee will be located on the main level as the building’s food service provider.

“We’ve recently increased our presence in the vibrant downtown core. Jumping Bean Coffee will be in two locations – we’re opened in TD Place and we will soon be in Fortis Place as well,” said Jeff LeDrew, Founder and CEO of Jumping Bean Coffee. “Our partnership with Fortis Properties has allowed us to expand our brand in the downtown market.”

Business News august september 2014

COMMITMENT TO THE ENVIRONMENT Fortis Place is registered with the Canada Green Building Council and has been designed to Leadership in Energy and Environmental Design (LEED®) standards for energy efficiency. Building features include a geothermal energy system, high efficiency lighting systems and light pollution reduction, and low emitting materials.

PRIME LOCATION Deloitte will be one of the key tenants occupying Fortis Place. “Deloitte is transforming the future of work in Canada and the next stop on our journey is Fortis Place, a Class A office space in a prime location in the heart of St. John’s,” said Brian Groves, Managing Partner, Deloitte St. John’s. “Our new office has an inclusive, sustainable design that is informed by global best practices. We have created a unique space where our clients can come collaborate with us and have access to the most innovative technology in the market today. However, this investment is not just for Deloitte – it represents our commitment to the St. John’s community – and I’m excited to be a part of that.”

With its accessible parking and close proximity to downtown amenities, such as the Delta St. John’s, Mile One and the St. John’s Convention Centre, Fortis Place is the newest part of the expanding downtown St. John’s.

25

St. John’s Board of Trade 20th Golf Classic

d wore tel Newfoundlan The Sheraton Ho greens. e th on s colour their yellow boom

Pants’ on Team ‘Fancy greens.

BDC Team with staff from sponsor The Works.

Staff from Old Time P izzeria supplied go lfers with p izza all day.

the Representatives

from sponsor TD .

r with r Kate Jewe Ambassado oseworthy N m o tives fr representa Chapman.

any

mp colate Co dland Cho n u fo w e . from N to golfers The girls t samples e e w s p u served

Our CEO N ancy Hea ley golfed from spon with the te sor North am ern Prope rty.

26

Golfers stop by the hole sp onsored by In Group. vestors

The team representing The Martini Bar.

Business News august september 2014

One

.

ors, CIBC

at spons

any gre of our m

Our Cha ir Sharon Ho seen wit h Air Can ran is ada’s Su Grant. san

The team from Stewart McKelvey hanging with the ladies from Hampton Inn & Suites.

Gerry Y oung of the Bae team is Newpla seen on n the bea Haly co utiful B urse. ally Great sp onsors li ke MUNN ensure o Ins ur annua l tournam urance success. ent is a

Team RBC.

hy Chapman take a

Golfers from Nosewort break.

The 2014 St. John ’s Board of Trade Golf Classic winners, Team BD C. Kelly F in Heffer lay, Dawn R ing, Ke nan, W v il Hun t and A in lex Do yle

elly from Charlie K KPMG.

.

Staff from The Martini Bar get ready to serve golfers refreshments after a warm day on the course.

ornton

nt Th m Gra o r f m a The te day. ng the i y o j n e

Business News August 2014

Golfers voted Th Bistro as their fa e Works Gourmet Burger Peters accepts hivourite hole. Owner Barry Trade’s Ericka St s prize from the Board of ockley.

27

Thank you to all of our sponsors who participated in this year’s Board of Trade Golf Classic.

As well a huge thank you to all the companies who donated prizes.

TITLE SPONSOR

GOLD PARTNERS

EVENT SPONSORS

HOLE SPONSORS

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Business News august september 2014 Business News august september 2014

28

Member news Dennis Mahoney is one of four new alumni representatives appointed to Memorial University’s Board of Regents. Dennis joins Colleen Galgay-Johnson, Katherine Hickey and John Hogan as the new alumni members. Our Senior Vice Chair Kim Keating and George Tucker are returning to the Board of Regents for a second term as alumni representatives.

The Board of Regents is responsible for the management, administration and control of the property, revenue, business and affairs of Memorial University. The entire board is comprised of 30 members.

Cox & Palmer lawyers listed in directory

Subsea 7 Canada is located in the 351 Water Street building located in the centre of this image.

- Photo courtesy Ryan Crocker

Subsea 7 Canada has new offices on Water Street Subsea 7 Canada has officially moved into its new offices in the 351 Water Street building.

The company’s relocation is a demonstration of Subsea 7’s long-term commitment to the Canadian market and its investment in developing emerging technology and new talent in Atlantic Canada.

“We are very proud to invest in the future of our business in this great community,” says Stephen Henley, Managing Director of Subsea 7 Canada. “The office opening marks an important step in Subsea 7’s growth in Canada and reflects our reputation for delivering complex subsea solutions, on time and on budget. Recent contract awards are further recognition of our local expertise and world class vessels allowing us to fully support our clients’ project requirements.”

The St. John’s team have more than doubled over the last three years, in support of Subsea 7’s best-in-class engineering, focus on project delivery,

vessel versatility, and research and development, which the company says will be the foundation for future arctic exploration.

Alumni representatives appointed to Board of Regents Board of Trade Immediate Past Chair

Business News august september 2014

Fifty lawyers with Cox & Palmer have been named to the recently released 2014 Lexpert Ranked Lawyers list.

The Canadian Legal Lexpert Directory®, a comprehensive list of Canada’s leading lawyers in 64 practice areas, has been published annually since 1997.

“The number of Lexpert Ranked lawyers at Cox & Palmer continues to grow each year, which speaks to our expertise and reputation across Atlantic Canada,” says Danny Gallivan, Chief Executive Officer.

With 200 lawyers and over a century of experience serving Atlantic Canadians, Cox & Palmer provides advice to individuals and businesses in a broad range of sectors across all major industries, and is a member of Law Firm Diversity and Inclusion Network (LFDIN).

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Member news Colony of Avalon honoured by Memorial University’s Faculty of Arts The Colony of Avalon Foundation has been named the 2014 recipient of the Faculty of Arts› Newfoundland and Labrador Community Research Engagement Award.

Nominated by Dr. Barry Gaulton, the Colony of Avalon Foundation was cited for the two decades of close collaboration and partnership its volunteer members have enjoyed with faculty members in the Department of Archaeology.

“The board and staff of the Colony of Avalon are honoured by this award, and thank Dr. Gaulton for the nomination,” said Des Costello, chair of the Colony of Avalon’s board of directors. “The Colony of Avalon continues to fulfill its mission of investigating and preserving the archaeological site in Ferryland through its partnership with Memorial University. What we have achieved together over the years is remarkable.”

Memorial University first became involved in the archaeological investigation of Ferryland in the mid-1980s. The community-based, not-for profit foundation was founded in 1994 in an effort to preserve and promote these archaeological remains.

In the subsequent 20 years, the colony and members of the Department of Archaeology have enjoyed a substantial partnership, which has resulted in employment for more than 30 people from the Southern Shore each season, as well as an interpretative program enjoyed by approximately 17,000 visitors each year.

The archaeological site, interpretation centre, 17th-century kitchen and heritage gardens of the Colony of Avalon are the anchor attractions for the community and have led to the development of new bed and breakfasts, restaurants and other amenities.

Only 29% of all North American workers are actively engaged — Gallup

Memorial University’s Dean of Arts, Dr. Lynne Phillips, far right, presents Colony of Avalon board member Maureen Sullivan, centre, the 2014 Faculty of Arts Community Research Engagement Award. Dr. Barry Gaulton, far left, ominated the Colony of Ferryland for the award.

Telelink CEOs award finalists

Motivated. Focused. Productive.

Telelink is proud to announce co-CEOs Cindy Roma and Sydney Ryan have been selected as Atlantic Canada finalists in the 2014 Ernst & Young Entrepreneur Of The Year awards program.

Now in its 21st year, the Entrepreneur of the Year program celebrates individuals who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national, and global awards programs in more than 145 cities in more than 60 countries.

The Atlantic Canada winners will be announced at a gala on October 3, 2014.

The overall Atlantic winner will represent the region at the national gala held in Toronto November 25, 2014.

Higher Talent delivers strategic HR consulting solutions.

We support our clients in reaching their business objectives.

NLOWE 2013 Entrepreneur of the Year Award for START-UP

highertalent.ca

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Business News august september 2014

Industry industry news Aquaculture Aquaculturestatistics statisticsonline online

Provincial Provincialaquaculture aquaculturestatistics statisticswhich which include production volumes, include production volumes,employment employment numbers numbersand andinspection inspectioninformation information are arenow nowavailable availableon onaanew newpage pageof ofthe the Department Departmentof ofFisheries Fisheriesand andAquaculture Aquaculture website: website:www.fishaq.gov.nl.ca/aquaculture/ www.fishaq.gov.nl.ca/aquaculture/

publicreporting.html. publicreporting.html.

Information Informationfrom fromboth boththe thefinfish finfishand and shellfish shellfishindustries industriesisispresented presentedon onthe the site, site,and andwill willbe beupdated updatedeach eachyear yearas as annual annualindustry industrystatistics statisticsare aregathered gatheredand and calculated. calculated.

Provincial Provincialaquaculture aquaculturegenerated generatedaa production productionvalue valueof of$197 $197million millionin in2013, 2013, and andcurrently currentlysupports supportsapproximately approximately 1,000 1,000jobs. jobs.

“We “We are are encouraged encouraged by by the the findings findings revealed in today’s independent revealed in today’s independent report, report, which which confirm confirm that that our our policies policies for for more more choice choice and and lower lower prices prices are are working working to to support support Canadian Canadian families,” families,” Moore Moore said said in in aa statement.. statement..

The The Federal Federal Government Government has has introduced introduced aa number number of of policies policies that that itit says says will will increase increase competition competition and and reduce reduce costs costs for for consumers. consumers. Since Since 2008 2008 itit has has set set aside aside spectrum spectrum — — required required to to carry carry voice, voice, Internet, picture or video over the Internet, picture or video over the public public airwaves airwaves — — for for new new entrants, entrants, which which led led to to the the emergence emergence of of smaller smaller carriers. carriers.

Cost Costof ofbasic basiccellphone cellphoneservice serviceup up16 16 per percent centin inaayear year

The Theprice priceof ofbasic basicwireless wirelessphone phoneservice service in inCanada Canadahas hasgone goneup up16 16per percent centsince since last lastyear, year,but butpackages packageswith withmore morefeatures features have haveheld heldsteady steadyor orgone gonedown, down,according according to toan anannual annualstudy studycommissioned commissionedby by Industry IndustryCanada Canadaand andthe theCRTC. CRTC. The TheCanadian CanadianPress Pressreports reportsIndustry Industry Minister MinisterJames JamesMoore Mooreas assaying sayingthe thereport’s report’s findings findingsshow showthat thataverage averagewireless wirelessprices prices have havecome comedown down22 22per percent centsince since2008 2008 and andsmartphone smartphoneplans planshave havefallen falleneven even further, further,with withnewer newercarriers carrierssubstantially substantially less lessexpensive expensivethan thanthe thebigger, bigger,older older carriers. carriers.

Manufacturing Manufacturing sales sales rose rose 1 1.6 .6 per per cent cent to to $51.6 b illion in May, the fourth increase $51.6 billion in May, the fourth increase in in five five months, months, according according to to figures figures released released this this month month by

by Statistics Statistics Canada.

Canada.

Statistics Statistics Canada Canada reports reports the the gain gain was was largely due to higher sales in the largely due to higher sales in the petroleum petroleum and and coal coal product product and and motor motor vehicle vehicle industries. industries. Sales Sales rose rose in in 1 11 1 o of f 2 21 1 iindustries, ndustries, representing representing about about 6 61 1 per per cent cent of of the the manufacturing manufacturing sector. sector. Constant Constant dollar dollar sales sales were were also also up up 1 1.6 .6 per per cent cent in in May, May, indicating indicating aa rise rise in in the the volume volume of of goods goods sold. sold.

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around the board

His Excellency CHO Hee-yong, Ambassador of the Republic of Korea, and Col. CHOI Jang Min with our Chair Sharon Horan during their visit to St. John’s. The ambassador was in the city for two days and during his meeting with Board he discussed to Canada-Korea Free Trade Agreement.

The Board of Trade is pleased to be part of the St. John’s Local Immigration Partnership, designed to help improve the integration of immigrants in the community and strengthen the City’s ability to attract immigrants. Andrea Stack, a Director with the Board of Trade, and Des Whelan, 1st Vice Chair, attended the launch of the Local Immigration Partnership at City Hall. They are seen here with Daryl Genge, an Assistant Deputy Minister with the Department of Innovation, Business and Rural Development.

Make your dollar work harder to ensure we have Healthy People, Strong Communities.

Contribute to a positive change in Newfoundland and Labrador. Join workplaces like RBC, Deloitte and Memorial University.

Run a United Way Campaign today.

Visit nl.unitedway.ca for details.

E: info@nl.unitedway.ca P: (709) 753-8288

DISCOVER THE BEST COMFORT PRICE RATIO AT THE HALIFAX AIRPORT.

From left, Sumitra Subedi, Sanchita Chakraborty and Rafid Khan, members of the Bollywood Dancers, entertained the crowd attending the launch of the Local Immigration Partnership. Missing from photo is Caroline Tobin.

ALTHOTELS.CA Our Chair Sharon Horan placed a wreath at the National War Memorial on Memorial Day, July 1.

32

Business News August September 2014

around the board

Representatives from the Nunacor Development Corporation. From left, Andy Turnbull, Deborah Newman, Roxanne Dyson, Chrissy Chiasson and Kenneth Williams.

The Board of Trade had another very successful trip to the Expo Labrador Conference and Trade Exhibition in Happy Valley-Goose Bay in June, with over 60 members in attendance. Janet March, Valerie Eddy and Aaron Roberts are seen at the Grant Thornton booth.

Xocai Healthy Chocolate Enjoy fine, rich, dark chocolate produced in Belgium using a patented, cold press technology to retain the nutritional value of the raw cocoa.

Anne Marie Andrews, director with East Coast Mobile Medical.

Change Your Chocolate ~ Change Your Life IMPORTANCE of ANTIOXIDANTS & FLAVONOIDS

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Antioxidants combat free radicals and inflammation, related to over 200 degenerative diseases.

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Dr Richard Cutler~Anti-Aging Research Dev.of the National Inst.of Health. ~Invigorate & Nourish your life with Xocai Healthy Chocolate~

diabetic friendly • gluten, caffeine & lactose free • no wax cold processed • high flavonoid • heart healthy • vegan • kosher New in 2013 Xocai Skin Care line triggering Neuro transmitters through the skin.

Xocai prides themselves in being the category creator of Healthy Chocolate and carrying the scientific based products to a Euphoric Cosmetic Concept.

Keep business growing in Newfoundland & Labrador.

709-427-7183 Yvonne_butler431@hotmail.com www.chocolatewellnessinternational.com

Business News August September 2014

33

What are you @? @WPH_Law

@MartinBarNL

Mark your calendars! August 21 4:306:30pm at Quidi Vidi Brewery in St. John’s. A @stjohnsbot mixer! Hosted by @WPH_Law & @QuidiVidiBeer

Management and Crew at the @stjohnsbot Golf Tournament #ballyboom #havinatime

@A_DOYLE15

@DWXThompson

Thank you @stjohnsbot for a lovely day on the links #bogey #foreee

@stjohnsbot Ha! What a treat to see that old cover I created back in the day.

CorelDraw! 2.0. Thanks

@AngieBrockie

@Chris_Dunne

26 degrees and sun for the @stjohnsbot golf tourny tomorrow!

Shaping up to be a blast

@Provincialair

Amazing day at the @stjohnsbot golf tournament! After that round we think we’ll stick to flying airplanes. Thanks for having us! #BeTheBoom

@poole_nikki

@stjohnsbot Thought we were the most honest score, heck I guess we were better than we thought!

@SteersInsurance

Gorgeous day @stjohnsbot at hole #15 @RotaryStJohnsNW #rotary

@Terry_Hussey

@stjohnsbot @Bally_Haly Hope someone gets a #BoomInOne! Wicked day for it.

@HamptonStJohns 20h

Bout half-way through. Lots of great golf here today! @ stjohnsbot #ballyboom #funtimes #18

@krissylyver

Loving my internship with @stjohnsbot ! Check July Business News pages 5 and 23 for a snapshot of my work

Thank you to all the organizers and staff that made our day enjoyable yesterday at the @stjohnsbot Golf Tournament. #Fore #networking #BOT

@wadden75

So many great sponsors at this year’s @stjohnsbot golf tourny!

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Business News August September 2014

Heading Text

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1

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THINKING OF STARTING A BUSINESS? ARE YOU 18-39?

FUTURPRENEUR CANADA CAN HELP! Up to $45,000 financing One-to-one business mentoring Pre-launch coaching Business resources Find out how at futurpreneur.ca or call 1-800-464-2923 / FuturpreneurATL / FuturpreneurATL

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member profiles

ALT HOTEL at HALIFAX AIRPORT With direct access via an indoor pedestrian walkway to Halifax Stanfield International Airport, the ALT Hotel Halifax Airport provides guests a modern, dynamic hotel with colourful ambiance, ultra comfort and versatile staff. Our 169room eco-responsible hotel features a unique guest room rate, complimentary Wi-Fi, ultra comfortable mattresses, fitness facility, swimming pool and seven cutting edge meeting rooms totalling 6,000 sq. ft.

Located on the main level, our ALTcetera gourmet food and beverage service is available to all travelers on a 24 hour basis. Light, smart and fun by design, ALT Hotel is altogether different. althotels.ca 1.855.258.5775 www.facebook.com/althotel twitter.com/ALTHotel

Higher Talent Inc. is a boutique consulting firm offering professional Human Resources management consulting. Our mandate is to build happier, more productive workplaces.

We understand that creating workplaces where people are motivated and focused on results is essential to profitability. Our HR services allow clients to: • • • • • • • •

Focus on core competencies Articulate an employee value proposition that reflects their culture Attract and retain top talent Build productive, high performance teams Motivate high performance Ensure pay is market competitive Reduce time and money spent on HR Decrease human capital risk with effective HR processes

For more details: visit www.highertalent. ca; or call 709-739-1953.

Bloom Wealth & Legacy Planning provides services for business and individuals in investment planning; tax and estate planning; life, health and critical illness insurance; group health benefits and retirement strategies.

We are focused on the growth and protection of everything that is important to you – your family, your business, your career, your health, your retirement. Our integrated approach cultivates a specific plan for you and supports it through the different seasons and stages of your life.

Bloom Wealth & Legacy Planning is based in Halifax, Nova Scotia, Corner Brook & St. John’s, Newfoundland.

For inquiries in St. John’s contact: Andrea Hounsell www.bloomwealth.ca P: (709) 691-9480 E: andrea@bloomweath.ca www.bloomwealth.ca Twitter: @bloomwealth Facebook: www.facebook.com/pages/ Bloom-Wealth-Legacy-Planning

FocalPoint is a Business Coaching and Development Organization. An FP Coach is a Specialist in Time, Team, Money and Exit Strategies. We work with Entrepreneurs and Executives to get on the path to success through business performance. We do this by providing knowledge, strategy, and accountability to help achieve superior results. The FP program is based on the world renowned methodologies of speaker, coach and author Brian Tracy. The program is designed to guide you through competitive analysis, leadership strategies, marketing and business development. Rhonda strives to not only help the business individual execute critical business skills but also understand why these concepts are crucial to the success of their business and career.

Coaching programs are designed to meet the specific needs of the client. For detailed info and to find out how to grow your business today…..Contact Certified FocalPoint Business Coach Rhonda Skanes rskanes@ focalpointcoaching.com

The Canadian Red Cross has a strong presence in NL, with a headquarters in St. John’s and centres in Grand FallsWindsor, Gander and Corner Brook.

Nine staff and hundreds of volunteers support work in areas such as disaster management, community health, first aid & CPR training, swimming and water safety, and anti- bullying and violence prevention.

Fundraising events and corporate and individual giving is vital to the work of the Canadian Red Cross. On November 26, show your support at the 2014 Humanitarian Awards Dinner, honoring Elaine Dobbin, Humanitarian of the Year and Gina Colbourne, Young Humanitarian for 2014 will go ahead.

Visit www.redcross.ca/humanitarian for sponsorship and table information.

Web: www.redcross.ca/nl

Newfoundland Blossoms, purveyors of fresh fruit and vegetable arrangements, create delicious and healthy edible bouquets that are great for sharing.

Fresh Fruit Arrangements are making a splash like never before. People are choosing our bouquets for all types of special occasion days e.g. Mother’s Day, Valentine’s, Secretary’s Day to name only a few. Celebrations such as Christmas, Canada Day Birthday’s, New Babies, Bridal and Baby Showers, Get Well, are common reasons people select Blossoms to put a smile on someone’s face! Many businesses and professions are also enjoying Blossom’s at their conferences, meetings and special events. Blossoms are popular for corporate gift giving and incentive programs.

Newfoundland Blossoms 10 Forbes St., St. John’s NL, A1E 3L5 (709) 237-8222 Email: nlblossoms@nl.rogers.com Web: www.nlblossoms.com www.facebook.com/nlblossoms

Business News august september 2014

37

r e b m e t p e S t s u g Au Business Mixer Quidi Vidi Brewery and Wadden Peddigrew Hogan Law are looking forward to a summer’s evening full of great networking, drinks and other fun activities.

Date: Time: Cost:

Location:

Thurs., August 21 4:30 pm – 6:30 pm Included as a benefit of your membership 35 Barrows Road Quidi Vidi Brewery

s t n e v e g n i m Upco St. John’s Board of Trade 101 We are inviting all members, whether you have recently joined or are a long standing member to join the staff of the Board of Trade for a detailed orientation/”refresher” on how to make the most out of your membership.

Date: Fri., Sept. 5 9 am- 10 am Time: Location: Board of Trade Office

34 Harvey Rd., 3rd floor

21

5 21

Workshop/Luncheon

Business Mixer

“Find and Create Great Employees.”

Fall on the farm is a colourful time. Perfect, ‘cause colourful encounters is what Destination St. John’s does best! Join us at Lester’s Farm chalet for a Fall harvest reception.

This event will provide business owners with concurrent workshops on the hottest HR and labour market topics.

Concluding with an award winning luncheon panel on Creating Great Places to Work. Walk away with the necessary tools and connections you need to sustain your business into the future.

Date: Tues., Sept. 9 Time: 9 am – 12:30 pm networking

1 pm – luncheon Cost: TBC Location: Sheraton Hotel

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9

Date: Time: Cost: Location:

Thurs., Sept. 18 4:30 – 6:30 pm Included as a benefit of your membership 92 Pearltown Rd., Lester’s Farm Chalet

Business News august september 2014

18

s t n e v e g n i m Upco Lunch and Learn

Luncheon

“The Winning Edge: Principles and Insight into Sales Success”

Join us for a luncheon as Emmanuel Triassi, Chief Executive Office of Astaldi speaks to the Board of Trade.

Supercharge your sales with Rhonda Skanes, former business owner and sales professional.

Learn about the tactics in business and sales that grew her company from a one women operation to a multimillion dollar business.

She will also discuss the principles of sales success and powerful ideas in sales effectiveness and discover how to make quantum leaps in sales.

Date: Time:

Cost:

Location:

Tuesday, Sept. 30 12:30 p.m. – networking 1 p.m. – luncheon $42.50+HST (member) $85+HST (non member) Comfort Inn Airport

Date: Tues., Sept. 23 Noon – 2 pm Time: Cost: $35+HST member rate

$65+HST non member Location: TBC

23 To register for these events please contact Wanda Palmer at events@bot. nf.ca or 726-2961 ext. 9

Business News August september 2014

39

New Members Milestone Promotions Inc.

EnerCon Builders Inc.

Matthew Woo, Account Executive

Gord Delaney, Owner/Operator 250 Lemarchant Road, P.O. Box 26088 St. John’s, NL A1E 0A5 709-746-3023 709-757-9350 gord@milestonepromotions.com

Dan Coffey, President P.O. Box 13396, Station ‘A’ 50 Pippy Place, Unit 17 St. John’s, NL A1B 4B8 (709) 722-8885 (709) 722-8889 admin@enerconbuilders.ca

Manulife Financial – Group Benefits $ Retirement 2727 Joseph Howe Drive Halifax, NS B3J 2X5 877-251-9455 902-425-6089 Matthew_woo@manulife.com

@

ACCESS. ENGAGEMENT.

LEARNING. DELTS is Memorial’s lead for learning technologies. Partnering on learning projects with clients at Memorial and beyond, fosters an innovative development environment that benefits students, DELTS’ partners and all of Newfoundland and Labrador.

To discover more, visit delts.mun.ca

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Business News August 2014

FACULTY OF BUSINESS ADMINISTRATION

www.business.mun.ca