تقرير جودة الخدمه للموبيل الجهاز القومى لتنظيم الاتصالات

NTRA MOBILE QOS MONTHLY REPORT MARCH - 2017

This Report is A PROPERTY of NTRA Any use of this Report for any purpose is permitted only upon NTRA’s written consent

Before you Read

this Report you are advised to take into account the

following elements:

 Quality of Mobile Services surveys is a snapshot of the observed quality and performance offered by Mobile Operators at the time of the survey.  Mobile Operators are continuously performing modifications and upgrades so performance of the network at the time of reading the report may differs from the results stated here.  To be consistent with this level of accuracy, results have been rounded up or down to the nearest tenth of a unit. It’s reminded that: 

The sum of two rounded results can be different from the rounding of their sum.



Multiplying one rounded result by another is different than rounding the result of their multiplication.

Table of contents 1.0 Introduction…….…………………………………………………………………………………………………..……… 3 2.0 QoS Methodology……….……………………………………………………………………………………………….

4

2.1 QoS Key Performance Indicators....……………………………………………..…………………….

4

2.2 Measuring System......……………………………………………………………..…………..………….

6

2.3 Benchmarking Drive Test Scenarios...……………………………………………..……..…………. 7 3.0 Missions Statistics….……………………………………………………………..…………………………..………..

8

3.1 Voice Services Statistics.....…………………….…………………..……….………..…………..……… 9 3.1.1

Short Calls…………………………….………………………………………….……………..

10

3.1.2

Long Calls…………………………….………………….…….……………..………….…….. 11

3.2 Data Services Statistic…………...…………………………………………….……….…………………..

12

3.2.1

Ping Statistics...……………...……………….…………….………………………………..

13

3.2.2

HTTP browsing Statistics…….………………………….…………….………………….. 14

3.2.3

Video Streaming Statistic……………………………….…………….…….……………. 15

4.0 Benchmarking Drive Test Results for Mobile Operators 4.1 Voice Services Measurements…..…..….………………………………………………………………

16

4.1.1

Cairo Region……………….………………….………………….……………………………..

17

4.1.2

Alex & Northern Coast Region…………………………..……….………….…………….

20

4.1.3

Delta Region………………………….….………………….…………………………………..

23

4.1.4

Red Sea Region……………………………………………….…….…….…….….…………..

26

4.1.5

Upper Egypt Region...…………………………….….………………………..……………..

29

4.2 Data Services Measurements……...…………..……………………………………..…..……………

32

4.2.1

Cairo Region………………….……………….………………….…………….…..…………..

33

4.2.2

Alex & Northern Coast Region…………………………..……….………….…………….

35

4.2.3

Delta Region………………………………………………….…………………………………..

37

4.2.4

Red Sea Region………………….……….………….………………………………..………..

39

4.2.5

Upper Egypt Region...………………………….…………………..………………….……..

41

1.0 Introduction The National Telecom Regulatory Authority of Egypt (NTRA) has the power and authority to monitor and measure the Quality of Service (QoS) provided by the three mobile operators in Egypt (Orange, Vodafone and Etisalat). NTRA is responsible for laying down the standards of QoS to be provided by mobile operators, ensuring the QoS and conducting periodical drive test surveys to protect interest of the consumers of wireless networks in Egypt.

Mobile operators deliver weekly reports to NTRA including performance, traffic and roll-out indicators. The operators weekly reports present the results of the Quality of Service indicators based on statistical measurements, averaged over a week.

Moreover, NTRA conducts field survey campaigns covering all governorates across the country on a monthly basis to measure QoS for mobile operators in terms of the major KPI's according to the national standards (ETSI, ITU-T) which introduced in the issued license for mobile operators .

In order to measure those major KPI's, NTRA uses ASCOM’s TEMS Automatic solution which include drive test RTU’s latest automated measuring tools to perform outdoor measurements surveys to benchmark the three mobile operators up to streets level.

This Monthly report presents all measurements and statistics monitored by NTRA QoS monitoring team during the month .The structure of this report can be introduced as follows: Section 2.0 clarifies the QoS methodology used by NTRA to monitor QoS for mobile operators in Egypt.

Section 3.0 presents a summary of all drive test missions statistics performed by NTRA during the month. This is indicated by number of samples for both voice and data services during all drive test missions for Cairo, Alex, Delta, Red Sea and Upper Egypt Regions along with all measured cities during those drive test surveys.

Section 4.0 introduces the NTRA Monthly Benchmarking QoS Report for Mobile Operators in Egypt to measure the network performance benchmarking for the three mobile operators for both voice services and data services.

2.0 QoS Methodology NTRA has six teams to measure the QoS of mobile operators all over Egypt. Methodology of NTRA includes major KPI’s to be measured, the technical tools used in the drive test and finally the different tests to be performed.

2.1 QoS Key Performance Indicators Major QoS indicators were measured during drive test although the available NTRA QoS monitoring tools can measure other KPI's .These major KPI's give clear image on the performance of the three mobile operators for Voice and Data Services.

2.1.1 Voice Service KPI's : 2.1.1.1 Call Block Rate : 

Definition: The percentage of unsuccessful call setup attempts to the total number of call attempts in a specified time period.



Threshold: Threshold value = 2 %

2.1.1.2 Dropped call Rate : 

Definition: The percentage of calls being dropped or interrupted without the subscriber’s permission after successful call establishment to the total number of successfully established attempts.



Threshold: Threshold value = 2 %

2.1.1.3 Speech Voice Quality : 

Definition: Is the rate of bad speech voice calls (less than 2.8) scored on MOS score which is a measure for end-to-end (mouth to ear) speech quality of a voice service call.



Threshold: Threshold value = 10 %

2.1.1.4 MOS (Mean Opinion Score) – Max , Min , Mean Values : 

Definition: Is a measure for end-to-end (mouth to ear) perceived speech quality of a voice service call. It is expressed on a MOS (Mean Opinion Score) scale which describes quality categories: best, high, medium, low and poor represented by numbers from 5 to 1 respectively.

2.1.2 Data Service KPI's: 2.1.2.1 Average http download throughput: 

Definition: The average rate of successful message delivery over a communication channel.

This data may be delivered over a physical or logical link, or pass through a certain network node. The throughput is usually measured in bits per second (bit/s or bps), and sometimes in data packets per second or data packets per time slot

2.1.2.2 Latency (Ping): 

Definition: It is the most sufficient element that contributes to network speed. The term latency refers to any of several kinds of delays typically incurred in processing of network data. A so-called low latency network connection is one that generally experiences small delay times, while a high latency connection generally suffers from long delays.

2.1.2.3 Video Freezing Time Proportion (Streaming Buffering Time): 

Definition: The proportion of the accumulated video freezing duration in relation to the expected video duration for successful playouts.

2.1.2.4 Transfer Time (Browsing): 

Definition: It is the time needed to transfer a certain web page from the worldwide internet from a web server into a browser in order to view a webpage.

2.2 Measuring System NTRA uses ASCOM’s TEMS Automatic Solution as a multi-purpose solution for data collection and end-to-end testing, developed for 24/7 monitoring, troubleshooting, and benchmarking. It produces multi-level output, spanning the whole range from raw route data to KPIs. TEMS Automatic provides NTRA with: 

Insight into the end-user’s perception of the network, thanks to measurements taken in the air interface rather than at network. A faithful measure of the end-to-end quality is obtained both for voice (using POLQA) and for data transfer.

• Automated measurements in the truest sense. Data uploading and system configuration are carried out automatically. This enables rapid feedback on the state of the network – almost in real-time – to the entire organization, all the way from RF engineers in the field to management.

• Benchmarking capabilities in the form of multi-device test units and mechanisms for careful synchronization of test calls and data sessions.

• Remotely configurable data collecting probes. Test units can have their measurement instructions and their software uploaded from a central administration console.

TEMS Automatic uses RTUs (Remote Test Units). These are autonomous data-collecting devices installed in vehicles traveling the network area RTUs interact with quality test nodes for voice telephony and data services. A built-in GPS unit records driving routes System administration is done from the Operator Console, which can be operated through a Web interface. A key part of this administration is the assignment of work orders to RTUs, telling them where, when, and how to perform their testing.

RTUs make regular contact with the fixed side of the system in order to upload logfiles and receive new instructions. The logfiles are subsequently stored in a TEMS Discovery relational database for post-processing

TEMS Automatic system overview.

2.3 Benchmarking Drive Test Scenarios: 2.3.1 Voice Scenarios: NTRA applies the both configurations of tests MTM mobile-to-mobile between RTUs the APart is RTU moving through the measured region and the B-Part is RTU placed in NTRA premise to terminate the call, and MTF mobile-to-fixed with RTU devices engaging a Call Generator connected to a PSTN network. 

For MTM a voice call attempt followed by 1 minute Conversation and it represents 78% of the whole test.



For MTF a voice call attempt followed by 6 minutes Conversation and it represents 22% of the whole test.

2.3.2 Data Scenarios: Data test is measured using RTU Data Card. The A-Part is RTU moving through the measured region while the B-Part is the Internet Gateway    

Ping test: to test the network latency HTTP browsing: by testing the time to browse the URL www.facebook.com HTTP download: to test the throughput by downloading a file of 5 MB Streaming: To stream a one minute video from www.youtube.com to measure it’s buffering time.

2.3.3 Special dedicated Drive Test Scenarios: NTRA will perform special dedicated missions to measure the QoS in certain locations that are strategically important .Those measures may include but not limited to: 1- Indoor measurements for ( Conference centers , Airports , Subways , Hotels , Malls) 2- Outdoors measurements for places like : a. b.

Rings roads and Axes High ways connecting main cities.

3.0 Missions Statistics

3.1 Voice Measurements Statistics

3.1.1 Number of Voice Samples ( Short Calls ) in March - 2017

Measured Cities Regions

Subregions

East Cairo

Orange

Cairo

Blocked

Droped

Total

Blocked

Droped

Total

Blocked

Droped

Nasr City

238

0

0

237

0

0

235

2

0

Heliopolis

322

0

1

311

1

2

309

2

1

Obour City

365

1

0

361

0

1

361

2

4

Qobba Gardens

299

3

0

283

1

1

286

2

0

Abbassia

263

0

0

267

1

0

268

0

0

Sherouk - Rehab City

263

0

0

300

0

1

291

1

0

1985

4

2

1995

3

5

1988

9

6

Zayed

338

0

0

311

0

0

333

3

0

October

266

0

0

276

2

0

267

2

0

Haram

311

0

0

268

1

0

268

1

0

Faisal

284

2

0

283

1

0

265

0

0

Mohandesin

304

0

0

279

0

1

311

0

0

1503

2

0

1417

4

1

1444

6

0

261

0

0

257

1

0

248

1

0

261

0

0

257

1

0

248

1

0

Shobra

344

0

0

358

0

0

338

1

0

Ain Shams

273

1

0

274

0

0

277

5

0

617

1

0

632

0

0

615

6

0

Maadi

354

1

2

353

2

0

346

5

1

Helwan

370

0

0

360

1

1

343

5

0

Mokattam

250

2

1

261

0

0

253

3

2

974

3

3

974

3

1

942

13

3

Zagazig

277

0

0

282

0

0

262

0

0

Tanta

320

0

0

294

0

1

296

1

0

Mahalla

267

0

2

279

0

1

261

0

0

Shebin

250

0

0

247

0

0

247

1

0

Mansoura

280

0

0

279

1

2

272

1

0

Kafr Elshikh

265

0

0

264

0

0

264

2

0

Banha

264

0

0

235

0

0

236

1

0

Damietta

256

0

0

258

0

0

260

0

0

West Cairo Total

Cairo Center

Down Town

Cairo Center Total

North Cairo

North Cairo Total

South Cairo

South Cairo Total

Sharkia Gharbia

Delta

Monoffia Dekahlia Kafr Elshikh Qaliobbia Damietta

Etisalat

Total

East Cairo Total

West Cairo

Vodafone

Cities

3.1.2 Number of Voice Samples ( Long Calls ) in March - 2017

Measured Cities Regions

Subregions

East Cairo

Orange

Cairo

Blocked

Droped

Total

Blocked

Droped

Total

Blocked

Droped

Nasr City

62

4

3

63

1

1

65

0

0

Heliopolis

75

3

2

82

3

2

84

3

9

Obour City

91

5

5

87

3

3

88

2

4

Qobba Gardens

73

2

5

77

3

1

79

0

6

Abbassia

65

6

2

65

0

3

67

0

1

Sherouk - Rehab City

67

6

1

64

0

0

70

3

4

498

26

20

502

10

14

515

13

28

Zayed

72

3

2

87

3

3

75

1

5

October

64

3

1

67

0

2

65

2

2

Haram

55

1

2

75

3

5

71

0

1

Faisal

67

2

3

77

2

2

71

2

3

Mohandesin

73

2

6

75

1

2

79

3

5

331

11

14

381

9

14

361

8

16

61

1

3

67

1

0

63

1

4

61

1

3

67

1

0

63

1

4

Shobra

83

5

2

84

2

1

86

0

4

Ain Shams

66

2

4

69

1

4

69

0

0

149

7

6

153

3

5

155

0

4

Maadi

86

5

5

93

5

2

93

2

2

Helwan

78

0

4

85

2

0

95

1

6

Mokattam

53

0

5

67

3

5

67

6

12

217

5

14

245

10

7

255

9

20

Zagazig

62

0

2

68

0

1

66

1

2

Tanta

80

3

6

81

4

4

72

1

0

Mahalla

62

2

3

66

0

0

66

2

1

Shebin

60

5

1

60

2

1

57

0

0

Mansoura

65

1

3

71

3

3

66

2

0

Kafr Elshikh

62

3

2

65

2

2

61

2

0

Banha

51

2

2

65

1

1

64

1

1

Damietta

65

6

2

63

1

1

57

0

0

West Cairo Total

Cairo Center

Down Town

Cairo Center Total

North Cairo

North Cairo Total

South Cairo

South Cairo Total

Sharkia Gharbia

Delta

Monoffia Dekahlia Kafr Elshikh Qaliobbia Damietta

Etisalat

Total

East Cairo Total

West Cairo

Vodafone

Cities

3.2 Data Measurements Statistics

3.2.2 Number of Data Samples (HTTP Browsing Test) in March - 2017

Measured Cities Regions

Subregions

East Cairo

Orange

Cairo

Blocked

Droped

Total

Blocked

Droped

Total

Blocked

Droped

Nasr City

128

0

0

111

0

21

140

0

0

Heliopolis

398

0

1

397

0

25

403

0

1

Obour City

442

0

1

300

0

140

452

0

1

Qobba Gardens

343

0

0

362

0

12

370

0

1

Abbassia

284

0

1

196

0

196

294

0

0

Sherouk - Rehab City

308

0

1

244

0

78

310

0

0

2103

0

5

1761

0

623

2175

0

4

Zayed

263

0

0

256

0

1

262

0

0

October

296

0

0

293

0

2

286

0

0

Haram

225

0

0

182

0

182

485

0

1

Faisal

286

0

0

235

0

235

300

0

0

Mohandesin

336

0

2

319

0

1

334

0

0

1406

0

2

1285

0

421

1667

0

1

295

0

1

218

0

98

319

0

1

295

0

2

218

0

98

319

0

2

Shobra

403

0

2

409

0

13

421

0

1

Ain Shams

302

0

1

460

0

74

328

0

1

705

0

3

869

0

87

749

0

2

348

0

1

350

0

11

353

0

0

316

0

0

300

0

3

310

0

0

264

0

0

260

0

8

283

0

1

928

0

1

910

0

22

946

0

1

Zagazig Tanta

317

0

1

308

0

8

317

0

1

383

0

1

375

0

18

378

0

1

Mahalla

300

0

1

314

0

6

316

0

1

Shebin

289

0

1

265

0

33

294

0

1

Mansoura

364

0

0

317

0

16

317

0

1

Kafr Elshikh

300

0

0

314

0

13

313

0

0

Banha

381

0

0

315

0

7

296

0

0

Damietta

301

0

0

305

0

3

303

0

0

West Cairo Total

Cairo Center

Down Town

Cairo Center Total

North Cairo

North Cairo Total Maadi

South Cairo

Sharkia Gharbia

Delta

Monoffia Dekahlia Kafr Elshikh Qaliobbia Damietta

Etisalat

Total

East Cairo Total

West Cairo

Vodafone

Cities

Helwan Mokattam South Cairo Total

3.2.3 Number of Data Samples (Video Streaming Test) in March - 2017

Measured Cities Regions

Subregions

East Cairo

Orange

Cairo

Blocked

Droped

Total

Blocked

Droped

Total

Blocked

Droped

Nasr City

64

1

0

56

19

0

65

0

0

Heliopolis

199

0

0

198

6

4

202

0

0

Obour City

220

0

1

144

83

61

226

1

1

Qobba Gardens

170

1

1

178

1

2

185

0

1

Abbassia

143

1

1

97

80

14

148

0

0

Sherouk - Rehab City

154

0

4

122

1

8

155

1

0

1062

4

10

887

196

152

1095

2

3

Zayed

132

0

0

127

1

1

131

0

0

October

148

1

1

147

1

0

143

0

0

Haram

109

1

1

89

1

1

239

0

0

Faisal

143

0

0

118

1

5

150

1

0

Mohandesin

168

0

0

160

1

0

167

0

0

700

2

2

641

5

7

830

1

0

147

0

1

106

46

55

158

0

0

147

0

1

106

46

55

158

0

0

Shobra

201

1

2

205

2

1

211

0

2

Ain Shams

152

1

1

230

3

75

164

0

0

353

2

3

435

5

76

375

0

2

174

0

1

177

2

1

176

0

0

156

1

2

150

0

0

155

0

0

129

0

2

131

1

2

141

1

0

459

1

5

458

3

3

472

1

0

Zagazig Tanta

159

0

0

154

0

7

158

1

1

191

0

1

187

2

4

189

1

1

Mahalla

150

1

0

157

1

0

158

0

1

Shebin

145

0

0

133

4

28

148

0

1

Mansoura

181

0

0

157

1

1

158

1

0

Kafr Elshikh

150

0

0

157

1

0

156

0

2

Banha

187

0

0

152

0

0

146

0

0

Damietta

151

0

0

153

0

0

152

1

0

West Cairo Total

Cairo Center

Down Town Cairo Center Total

North Cairo

North Cairo Total Maadi

South Cairo

Sharkia Gharbia

Delta

Monoffia Dekahlia Kafr Elshikh Qaliobbia Damietta

Etisalat

Total

East Cairo Total

West Cairo

Vodafone

Cities

Helwan Mokattam South Cairo Total

4.1 Voice Services Measurements

4.1.1 Cairo Region

Call Block Rate (%), March - 2017 This graph shows network performance in terms of CALL BLOCK RATE for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 2% represented by the dashed line) Vodafone

Etisalat

Threshold 2.8%

Orange

1.8% 0.7%

0.4%

0.7%

0.7%

0.8%

0.9%

1.1%

1.4%

1.4%

1.4% 0.9%

0.0%

0.3%

0.2%

0.3%

0.5%

0.6% 0.6%

0.6% 0.6%

0.3%

0.8% 0.3%

0.5%

0.7% 0.7% 0.8%

0.8% 0.6% 0.3%

0.3%

0.6%

1.0%

1.2%

1.1%

1.2%

0.9%

0.7% 0.8%

1.0%

1.2%

1.2%

0.9% 0.0%

0.0%

0.0% 0.0%

0.3%

0.5%

0.5%

0.7%

1.6% 1.6%

1.8% 1.1%

1.1% 0.9%

1.0% 0.8%

0.3%

0.7%

1.0%

1.3%

1.3%

1.3%

1.3%

1.7%

2.0%

1.8%

3.0%

East Cairo

East Cairo Total

West Cairo

West Cairo Total

Cairo Center

Cairo Center Total

North Cairo

North Cairo Total

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

Faisal

Haram

October

Zayed

Sherouk - Rehab City

Abbassia

Qobba Gardens

Obour City

El Salam

Nasr City

Heliopolis

0.0%

South Cairo

South Cairo Total

Call Drop Rate (%) , March - 2017 This graph shows network performance in terms of CALL DROP RATE for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 2% represented by the dashed line) Orange

Vodafone

Etisalat

Threshold

4.4%

6.0%

0.2%

0.7%

1.4%

1.9%

2.0% 1.5%

0.9%

1.4%

1.6% 0.4% 0.7%

0.8% 0.6% 0.5%

1.2% 1.2%

0.0%

0.5% 0.2%

0.9%

1.3%

0.9%

0.0%

1.3%

0.9%

0.0%

0.8% 0.8% 0.9%

1.6% 0.8% 1.3%

0.9% 0.6% 0.9%

1.5% 0.5%

0.3%

0.3% 0.6% 0.6%

1.2% 0.5% 0.8%

1.4% 0.9% 0.8%

1.1% 0.3% 0.3%

0.3%

0.6% 0.9%

1.6%

0.6%

1.3%

1.8% 1.1% 0.9%

0.8% 1.0%

0.3% 0.0%

1.0%

2.0%

1.0% 1.3% 1.7%

2.5%

4.0%

East Cairo

East Cairo Total

West Cairo

West Cairo Total

Cairo Center

Cairo Center Total

North Cairo

North Cairo Total

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

Faisal

Haram

October

Zayed

Sherouk - Rehab City

Abbassia

Qobba Gardens

Obour City

El Salam

Heliopolis

Nasr City

0.0%

South Cairo

South Cairo Total

Bad Voice Quality Rate (%) , March - 2017 This graph shows network performance in terms of BAD VOICE QUALITY RATE for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 10% represented by the dashed line) Orange

Vodafone

Etisalat

Threshold

12.0%

10.0%

8.0%

2.1%

0.4% 0.2%

0.7% 0.0% 1.3%

0.0% 0.2%

2.1%

0.7% 0.2%

0.8% 0.1% 0.7%

0.0% 0.0% 0.0%

1.4%

0.2%

0.0% 0.3% 0.3%

0.0% 0.3% 0.3%

1.2%

1.5% 0.4% 0.5%

0.5% 0.9% 1.0%

0.9% 0.8%

1.5% 0.0% 0.6%

0.3% 0.3% 0.9%

0.2% 0.0% 0.5%

0.9% 0.8% 1.6%

1.5%

0.8%

0.0%

0.6% 0.3% 0.6%

1.1% 0.8% 1.7%

0.7% 0.3% 1.4%

El Salam

1.8% 2.0%

0.5% 0.3% 1.3%

Heliopolis

0.3%

0.0%

2.0%

1.3%

4.0%

2.6%

3.9%

4.3%

6.0%

East Cairo

East Cairo Total

West Cairo

West Cairo Total

Cairo Center

Cairo Center Total

North Cairo

North Cairo Total

South Cairo

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

Faisal

Haram

October

Zayed

Sherouk - Rehab City

Abbassia

Qobba Gardens

Obour City

Nasr City

0.0%

South Cairo Total

Voice Quality MOS Scores , March - 2017 The graphs show network performance in terms of VOICE QUALITY MOS Scores values for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities. The Min and Max MOS values are represented by the bar charts and the Mean MOS value is represented by the line chart.

Orange Voice(Min)

Orange Voice(Max)

Orange Voice(Mean)

8.0 7.0

4.0

4.0

4.0

3.9

4.4

4.3

4.4

4.0

4.0

4.0

3.9

4.0

4.4

4.0

4.0

4.3

4.4

4.4

4.4

4.0

4.0

4.3

4.0

3.9

4.4

4.0

3.9

4.3

4.4 4.3

4.3

4.3

3.9

3.8

4.4

3.9

4.3

4.3

4.0

4.3

3.9

4.3

4.0

4.3

4.3

5.0

4.3

6.0

4.0

3.0

East Cairo

East Cairo Total

West Cairo

Vodafone Voice(Min)

West Cairo Total

Cairo Center Total

North Cairo

Mokattam

1.6

North Cairo Total

1.6

2.8

Helwan

Maadi

Shobra

Cairo Center

Vodafone Voice(Max)

Ain Shams

1.9

1.9

2.7

2.8

2.8

2.9

Down Town

2.4

Mohandesin

2.3

2.4

Faisal

3.0

Haram

2.3

October

2.3

Sherouk - Rehab City

2.8

2.3

Abbassia

Zayed

2.2

Qobba Gardens

El Salam

Nasr City

Heliopolis

0.0

1.7

2.0

Obour City

1.7

1.0

2.4

2.8

2.0

South Cairo

South Cairo Total

Vodafone Voice(Mean)

9.0

8.0 7.0

4.0

4.1

4.1

4.1

4.1

4.4

4.4

4.4

4.1

4.4

4.3

4.4

4.4

4.1

4.4

4.1

4.4

4.3

4.0

4.4

4.1

4.0

4.4

4.1

4.0

4.4

4.3

4.3

4.0

3.9

4.4

4.4

4.1

4.1

4.0

4.4

4.4

4.4

4.0

4.3

5.0

4.4

4.4

6.0

4.1

4.1

4.1

4.1

4.1

3.0

2.7

3.1

2.7

2.2

2.7

3.6 2.2

2.8

2.8 2.0

2.0

Faisal

2.6

2.1

Haram

2.8

3.1 1.6

2.1

Abbassia

2.9

2.4

Qobba Gardens

1.6

2.2

Heliopolis

2.8

2.0

1.0

Nasr City

2.0

East Cairo

East Cairo Total

West Cairo

Etisalat Voice(Min)

West Cairo Total

Cairo Center

Etisalat Voice(Max)

Cairo Center Total

North Cairo

North Cairo Total

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

October

Zayed

Sherouk - Rehab City

Obour City

El Salam

0.0

South Cairo

South Cairo Total

Etisalat Voice(Mean)

8.0 7.0

4.3

3.9

3.8

3.9

3.9

3.9

3.9

3.9

4.3

4.3

4.3

4.3

3.8

3.8

4.3

3.9

3.8

3.8

4.3

3.8

4.3

3.9

4.3

3.8

4.3

4.3

4.3

3.9

3.9

4.3

3.9

4.3

3.7

4.3

3.8

4.3

3.9

4.3

3.9

4.3

4.0

4.3

4.3

4.3

4.3

5.0

4.3

6.0

3.8

3.0

East Cairo Total

West Cairo

West Cairo Total

Cairo Center

North Cairo

North Cairo Total

2.0

Mokattam

South Cairo

1.8

2.0

Maadi

Ain Shams

Shobra Cairo Center Total

Helwan

1.8

2.4

2.4

2.5

2.5

Down Town

2.1

Mohandesin

1.5

2.2

Faisal

Haram

1.5

2.2

October

Zayed

1.8

1.6

2.3

3.1

East Cairo

Abbassia

Nasr City

0.0

Sherouk - Rehab City

1.6

Qobba Gardens

1.9

1.6

1.9

El Salam

Obour City

2.0

1.0

Heliopolis

2.7

2.0

South Cairo Total

4.1.3 Delta Region

Call Block Rate (%) , March - 2017 This graph shows network performance in terms of CALL BLOCK RATE for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 2% represented by the dashed line)

Orange

Vodafone

Etisalat

Threshold

1.9%

3.0%

0.0%

0.3%

0.3%

0.6%

0.6%

0.7%

0.9%

1.1% 0.3% 0.0%

0.3% 0.0%

0.0%

0.3%

0.6%

0.6%

0.5%

0.7%

0.9%

1.1% 0.8%

1.0%

1.2%

1.6%

2.0%

Kafr Elshikh

Banha

Damietta

Gharbia

Mansoura

Sharkia

Shebin

Zagazig

Tanta

Mahalla

0.0%

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Call Drop Rate (%) , March - 2017 This graph shows network performance in terms of CALL DROP RATE for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 2% represented by the dashed line) Orange

Vodafone

Etisalat

Threshold

3.0%

0.6%

0.0%

0.0%

0.3%

0.3%

0.3%

0.6% 0.0%

0.0%

0.3%

0.3%

0.0%

0.3%

0.3%

0.6%

0.6% 0.3%

0.6%

1.0%

0.6%

0.9%

1.4%

1.5%

1.3%

1.5%

2.0%

Kafr Elshikh

Banha

Damietta

Gharbia

Mansoura

Sharkia

Shebin

Mahalla

Tanta

Zagazig

0.0%

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Bad Voice Quality Rate (%) , March - 2017 This graph shows network performance in terms of BAD VOICE QUALITY RATE for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.(Threshold According to the license = 10% represented by the dashed line) Orange

Vodafone

Etisalat

Threshold

9.2%

12.0%

10.0%

8.0%

1.3%

1.3% 0.3%

1.0%

0.6%

0.0%

0.0%

1.2%

1.8%

0.3%

1.0%

2.6% 0.7%

1.9%

1.2%

0.0%

0.0%

0.0%

1.0%

2.0%

1.1%

2.2%

2.2%

4.0%

1.8%

6.0%

Mansoura

Kafr Elshikh

Banha

Damietta

Mahalla Gharbia

Shebin

Sharkia

Tanta

Zagazig

0.0%

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Voice Quality MOS Scores , March - 2017 The graphs show network performance in terms of VOICE QUALITY MOS Scores values for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities. The Min and Max MOS values are represented by the bar charts and the Mean MOS value is represented by the line chart.

Orange Voice(Min)

Orange Voice(Max)

Orange Voice(Mean)

8.0

7.0

4.3 4.3

4.3

4.2

4.3

4.3

5.0

4.3

6.0

4.0

3.8

3.8

3.9

3.9

3.8

3.8

3.8

4.3

3.7

3.0

2.4

2.7

3.1

1.0

1.0

2.7

2.1

2.5

2.9

2.0

Kafr Elshikh

Banha

Damietta

Gharbia

Mansoura

Sharkia

Shebin

Mahalla

Zagazig

Tanta

0.0

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Vodafone Voice(Min)

Vodafone Voice(Max)

Vodafone Voice(Mean)

8.0 7.0

4.0

4.0

4.4

3.9

3.9

4.4

4.1

4.0

4.3

4.3

4.4

5.0

4.3

4.4

4.4

6.0

4.1

3.9

3.7

3.0

2.5

2.8 1.9

2.4

1.0

1.9

2.2

2.9

3.2

2.0

Kafr Elshikh

Banha

Damietta

Gharbia

Mansoura

Sharkia

Shebin

Mahalla

Zagazig

Tanta

0.0

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Etisalat Voice(Min)

Etisalat Voice(Max)

Etisalat Voice(Mean)

8.0

7.0

4.0

3.8

3.8

3.8

3.7

4.3

4.3

4.3

4.3

4.3

4.3

4.3

5.0

4.3

6.0

3.9

3.8

3.8

3.8

3.0

2.6

2.2

2.3

2.4

2.6

2.3

Tanta

1.9

2.3

1.0

Zagazig

2.0

Mansoura

Kafr Elshikh

Banha

Damietta

Gharbia

Shebin

Sharkia

Mahalla

0.0

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

4.2 Data Services Measurements

4.2.1 Cairo Region

HTTP Throughput (Kbps) , March - 2017 This graph shows network performance in terms of HTTP THROUGHPUT for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.

Orange

Vodafone

Etisalat

7428 4300

3729

6400 4827

3832

4452

3297

4027

3921

3416 4196 5056

5107

633

3671

5171 5017

4490

3207

421

4473

3524

3503

3932 4807 4901

5657 4519

450

536

Faisal

4146

4370

4236

817

Haram

3515

3693

5126

5295

3926

2997 2169 4358

4872 1512

2617

78

246

2000 77

3086

4809

4959 4439 2472

2832

3559

4601 2863

3488 3051 4281

Heliopolis

4000

3748 2512 4318

6000

Nasr City

8000

5005

6804

8124

10000

7340

9896

12000

East Cairo

East Cairo Total

West Cairo

West Cairo Total

Cairo Center

Cairo Center Total

North Cairo

North Cairo Total

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

October

Zayed

Sherouk - Rehab City

Abbassia

Qobba Gardens

El Salam

Obour City

0

South Cairo

South Cairo Total

HTTP Browsing Transfer Time (Sec) , March - 2017 This graph shows network performance in terms of HTTP BROWSING TRANSFER TIME for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.

11.8 10.1 7.9

13.0 9.9 8.8

10.1

7.7

7.4

9.2 10.2

14.1

14.9 7.7

11.8

12.2 7.5

Cairo Center

7.8

West Cairo Total

6.9 7.8

11.8

14.8

14.9

14.4

6.9 7.8

9.0 9.6

7.6

7.9

8.5 10.1 7.6

14.6

Etisalat

11.6 10.9

10.9 6.7 7.7

9.8 7.7

7.4

9.3 7.7

7.3

9.9 10.8 8.8

8.8

6.1

8.6

8.2

9.6 8.2 7.1

14.3 12.6

11.9

Vodafone

East Cairo

East Cairo Total

West Cairo

Cairo Center Total

North Cairo

North Cairo Total

Mokattam

Helwan

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

Faisal

Haram

October

Zayed

Sherouk - Rehab City

Abbassia

Qobba Gardens

Obour City

El Salam

Nasr City

Heliopolis

1.4

8.8

9.8

10.7 7.9

7.6

7.9

7.9

11.0

13.0

16.1

Orange 18.0 16.0 14.0 12.0 10.0 8.0 6.0 4.0 2.0 0.0

South Cairo

South Cairo Total

Video Streaming Time Proportion (%) , March - 2017 This graph shows network performance in terms of Video Streaming Time Proportion for the mobile operators in Cairo Region divided to five main Subregions and each Subregion is divided to main Cities represented by the bar charts.

100.0%

100.0%

Etisalat

100.0%

100.0%

Vodafone

100.0%

120.0%

100.0%

100.0%

Orange

100.0%

0.5% 1.6% 0.8%

Mokattam

1.6% 1.6% 0.4%

2.1% 0.0% 0.0%

Helwan

1.9% 2.1% 0.3%

1.4% 0.4% 1.5%

1.4%

0.6%

2.0% 0.5% 1.6%

1.1%

Cairo Center

0.8%

1.2% 0.0% 0.8%

17.1% 0.5%

West Cairo Total

0.4%

0.0% 4.4% 0.7%

0.6%

0.1%

1.8%

0.1% 0.2% 0.4%

October

0.6%

0.1% 0.2% 0.4%

0.3%

0.3%

2.3%

1.7%

2.6% 2.5% 1.3%

2.8%

1.0%

0.6%

1.6% 4.1% 2.6%

Heliopolis

0.4%

1.2% 4.0% 2.5%

20.0%

Nasr City

40.0%

Zayed

60.0%

1.7% 13.7% 1.4%

48.3%

80.0%

East Cairo

East Cairo Total

West Cairo

Cairo Center Total

Maadi

Ain Shams

Shobra

Down Town

Mohandesin

Faisal

Haram

Sherouk - Rehab City

Abbassia

Qobba Gardens

Obour City

El Salam

0.0%

North Cairo

North Cairo Total

South Cairo

South Cairo Total

4.2.3 Delta Region

HTTP Throughput (Kbps) , March - 2017 This graph shows network performance in terms of HTTP THROUGHPUT for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.

Orange

3000

4936

5344

4916

5148

4540

3104

3392

3776

4710

4776 3601

4029

4686 1820

2438

3350

3144

4000

3895

5000

4634

4840

6000

Etisalat

3885

7000

Vodafone

6205

6575

6932

8000

2000 1000

Shebin

Mansoura

Kafr Elshikh

Banha

Damietta

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Mahalla

Tanta

Zagazig

0

Sharkia

Gharbia

HTTP Browsing Transfer Time (Sec) , March - 2017 This graph shows network performance in terms of HTTP BROWSING TRANSFER TIME for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.

Etisalat 12.9 10.1

9.9

9.0

9.4

12.4

11.0

11.1

11.9

11.4

11.8

11.3

12.5 10.6

9.3

10.7

12.9

12.0 8.3

10.0

12.5

14.0 10.1

12.0

11.4

14.0

Vodafone 14.2

Orange 16.0

8.0 6.0 4.0 2.0 Kafr Elshikh

Banha

Damietta

Gharbia

Mansoura

Sharkia

Shebin

Zagazig

Tanta

Mahalla

0.0

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta

Video Streaming Time Proportion (%) , March - 2017 This graph shows network performance in terms of Video Streaming Time Proportion for the mobile operators in Delta Region divided to eight main Subregions and each Subregion is divided to main Cities represented by the bar charts.

Orange

Vodafone

Etisalat

5.3%

6.0% 5.0%

0.0%

0.3%

0.9%

1.0%

1.8%

2.3% 1.5%

1.6%

1.5%

2.0% 0.0%

0.2%

0.8%

1.2%

2.5%

2.0%

1.7%

1.3%

1.4%

0.4%

1.0%

0.4%

2.0%

2.2%

3.0%

2.9%

4.0%

Mansoura

Kafr Elshikh

Banha

Damietta

Mahalla Gharbia

Shebin

Sharkia

Tanta

Zagazig

0.0%

Monoffia

Dekahlia

Kafr Elshikh

Qaliobbia

Damietta