Schools ICT Service Brochure

Somerset County Council Schools ICT Service

Making IT Easier for Schools

Contents Introduction Service Offering Packages Available Why Choose Us Key Contact Details

Introduction Somerset County Council (SCC) ICT Support is just one of the services offered by Support Services for Education (SSE), a trading unit within Somerset County Council.

The SCC ICT Support team have been providing support to Schools and Academies for over 20 years, working closely with our supported schools to help them get the most from their IT. We offer unbiased advice enabling schools to effectively supplement existing equipment and software with the right future technologies for both staff and students. We are a service-led and not profit driven team who always have a school’s best interests at the forefront of our delivery.

Our Schools ICT Service work directly with schools and academies to provide a range of support services which are designed to match individual requirements and budgets.

Our Service Offering We can provide the following services: Commercial Services – Our account management and sales team have a wealth of IT knowledge and solutioning expertise to help you to make and implement the right choice with your IT equipment purchases every time. We can supply a variety of hardware products from desktop computers and laptops to the very latest in Interactive Boards and next level computer technologies and can provide you with access to our E-Portal website for live pricing and stock levels for a variety of IT products.

Infrastructure Support – Your IT infrastructure is crucial to your school computers working effectively. We can manage your school network and provide support for the school server and local area network (LAN) to provide peace of mind that you will always be fully supported and where required we will replace the hardware like for like as part of this service in the event of a major failure.

Online Data Backup – Backing up your school’s critical data is essential, and we can provide an online backup service to suit your data backup requirements, using UK data centres, ensuring all your critical data is backed up daily and held securely using the latest encryption to protect this. As part of this package, we provide file/folder restoration along with disaster recovery assistance.

Onsite ICT Support – A dedicated and experienced ICT engineer will carry out onsite visits either on a regular or more customised basis to suit your school’s needs. As part of this service, we also provide remote support to you (where needed) to ensure your faults and requests are dealt with more efficiently and the impact of any IT issues are minimised.

Packages Available We offer a wide range of ICT support packages and training courses for schools and their staff, a full list of all courses and packages can be found on our website www.supportservicesforeducation.co.uk. However, some of our most popular packages are detailed below.

Scheduled On-Site Support This is one of our core Schools ICT support packages designed to meet the operational day to day ICT requirements. When purchasing this package, you will be allocated a set number of onsite hours for the academic year under which we will deliver our service to you. Additional hours may be purchased should you exceed your allocation.

Our Schools ICT Service will provide a skilled, experienced and Full Trained ICT Support engineer that will be dedicated to you and scheduled on a regular basis to suit your needs and all our engineers will hold current DS/CRB Advanced clearances.

Working closely with you and becoming familiar with the school’s ICT infrastructure and key members of your staff, your dedicated engineer will be responsible for supporting and maintaining all elements of your ICT on a scheduled and regular basis.

Typical responsibilities will involve desktop, laptop, tablet and peripheral support in addition to server administration and general network support and all our engineers are experienced with Microsoft, Apple and Google technologies.

Your dedicated engineer will work to rectify all hardware and software faults whilst onsite. They will look at how you can get the most from your existing IT devices and infrastructure along with helping you to effectively supplement this, providing unbiased advice on the right future technologies backed by our in-house account management team.

Our technical support engineers will be aware of any logged fault calls or requests and will action them as directed on attendance to allow you to prioritise the most important calls as you see necessary. Where IT faults can be diagnosed and resolved either remotely or over the telephone our support team will be on hand to help.

As part of this service, we also provide (Free of Charge) Proactive System Software Updates: Onsite ICT Support – A dedicated and experienced ICT engineer will carry out onsite visits either on a regular or more customised basis to suit your school’s Covering all staff computers systems only) needs. Asyour partschool of thisserver/s service, and we also provide remote(Windows support tobased you (where using ourto Business-Class system AEM. We will keep allwith yourmore critical computer systems needed) ensure your faults and requests are dealt efficiently and the up to date withITthe latest Microsoft updates and security patches to ensure they impact of any issues are minimised. remain compatible and compliant, whilst reducing security risks.

Unlimited Remote Support Online Support Ticket System Free ICT 5 Year Business Plan Account Manager Meetings (On Site meeting 3 monthly)

Primary School Bespoke Design Website Managed Service We fully understand education and all the requirements of both the DfE and Ofsted we can ensure both a compliant and function schools’ website. Not only that, but our websites are also packed with features to ensure you continue to save time and money and can easily keep in touch with both parents, staff, and pupils.

Whatever your vision, SCC ICT can help create something traditional or modern, classic, or illustrative, we will design your school website to suit your individual needs. Our websites operate on WordPress Content Management, designed specifically for websites, and used worldwide. Offering global international standard platform with an easy-to-use CMS (Content Management System).

Along with the standard features our bespoke websites offer, we can add a variety of extras, such as a social media wall, or a video background. After a couple of years, our existing clients can enjoy a brand-new look or design refresh, for a special low one-off cost.

SCC ICT offer a going support package to always ensure and maintain online security including site backups and Software patching, and plug-in upgrades as needed.

Onsite ICT Support – A dedicated and experienced ICT engineer will carry out

Managed Microsoft 365 Cloud Tenant onsite visits either on a regular or more customised basis to suit your school’s

needs. As part of this service, we also provide remote support to you (where needed) to ensure faultsare anddesigned requestsfor areSchools, dealt with moreitefficiently and to the Our managed cloudyour offerings making easy to move impact of anythe IT issues are minimised. and embrace Microsoft Cloud. If you are looking for a fully managed, outsourced solution for email, files, then we can help.

We can also add services for phone, device management and security or help to move away from out-of-date on-premises infrastructure and VPNs (Not included in this Package) Design: Microsoft 365 and Office 365 need to be managed and controlled by trained and qualified staff, especially when working in Schools. This package is designed for schools wishing to develop and utilize Microsoft and Microsoft Education for Staff, with a pupil support option which can be included. Adding Licences to your Cloud offer will save your School both Money and Time.

This support package will look after Staff and optional pupil accounts. It is based on the number of full-time working Teaching and Admin Staff within the School (FTE’s).

This package will ensure starts and levers are dealt with correctly, including data backups and archiving of staff accounts and pupils. Ensuring Staff and Pupils always stay safe and secure. Included are also One Drive and SharePoint Support.

Onsite ICT Support – A dedicated and experienced ICT engineer will carry out onsite visits either on a regular or more customised basis to suit your school’s needs. As part of this service, we also provide remote support to you (where needed) to ensure your faults and requests are dealt with more efficiently and the Primary Website Support: impact of any IT issues are minimised.

Unlimited phone support and email support on the CMS system, including Website Security, patching and software updates (some plugins maybe chargeable).

Other Packages Include:

Primary Website Security:

Patching and software updates (some plugins maybe chargeable). Our annual support and maintenance fee includes unlimited support by telephone or email, training resources, and website hosting. Domain Names are charged separately.

Domain Names and Domain Name Hosting - 2 years: Domain Names and Domain Name Hosting £29.00 per two years.

Online Backup:

We can provide you with a secure online backup solution to suit your requirements, backing up all specifically agreed data held on your school’s server/s including MIS data.

A FULL LIST OF ALL OUR PACKAGES CAN ALSO BE FOUND ON OUR WEBSITE www.supportservicesforeducation.co.uk

Why Choose Us Commercial Value – We work closely with some of the country’s leading IT hardware suppliers and manufacturers to ensure we provide excellent value for money products and pass those savings directly onto schools.

Customer Focus – Our priority is always to provide excellent customer service and develop strong working relationships with our schools so that you have peace of mind you are always going to be well supported, particularly when you need it most.

Dedicated Service Desk – Our ICT service desk is available from 08:00-17:00, Monday to Friday and we also have an online system schools can use to raise fault tickets and requests from any computer or mobile device (which has internet access) allowing the call status and progress to be tracked easily and conveniently.

Education Experience – Our Schools ICT team have a wealth of knowledge and expertise supporting ICT within Education, having managed the ICT Infrastructure for hundreds of schools across Somerset. Our engineers have exceptional knowledge and experience of a breadth of IT technology from iPads and Google Chromebooks to Projectors and Interactive Whiteboards. We can help support all your IT systems and leave you to concentrate on delivering education excellence.

ICT Specialists – Our ICT department has several specialists who can assist you with any scale of IT project you may wish to undertake. We can provide the expert advice and support to help those projects run smoothly on time and on budget.

Value Added Services – We are always looking at ways to provide value added services which matter to schools and integrating them into our existing service packages with no additional charge. For example, as part of the Infrastructure Support and Onsite Support packages we look to keep your School Server/s and all your Admin and Teacher computers up to date with the latest Microsoft Window and Office updates and patches through our central management system to ensure they all remain fully compliant and secure.

Key Contact Details Kate Edwards - Business Development Manager Email: caedwards@somerset.gov.uk Tel: 07977 401918 Website: www.supportservicesforeducation.co.uk For the latest news and updates follow us on Twitter @SSESomerset Clive Franklin - ICT Schools and Traded Manager Email: CFranklin@somerset.gov.uk Tel: 07799 642740 If you would like to discuss any of our services in more detail, then please do not hesitate to get in touch.