Elopak’s Uniquely Flexible Functionality

Elopak told SPN: “Whatever a customer’s needs are, we’ve got it covered. We understand that finding a supplier for specific packaging solutions can be a very discouraging task, with multiple supplier options available to them at every stage, These can range from choice of the package itself, to covering overall machine maintenance. Fortunately, Elopak provides a comprehensive and uniquely flexible service that covers everything from cartons to filling machines, thereby enhancing our customer’s brand values, and significantly improving their overall production efficiency”

Elopak added, “With our valued expertise and knowledge, Elopak is able to design, install, and maintain complete packaging solutions that meet the highest standards of operational excellence. In order to ensure such smooth and efficient operations, Elopak also provides a comprehensive service solution that comes with lifetime support. This also guarantees production efficiency, food safety, and cost predictability. With Elopak as the total systems-supplier of choice, including services, we are able to eliminate the risk of cross-product failure or incompatibility, whilst ensuring complete peace of mind”.

Qualified engineers at your fingertips

To ensure the efficient running of operations Elopak has a unique, decentralised service structure. This includes a network of local service offices, thus ensuring our customers have full confidence knowing that they have our highly trained engineers at their fingertips. Elopak supports its customers right from the start, from the initial concept phase, right through to installation and beyond. In addition, all our partnerships start with early technical discussions to ascertain the best possible solution for any specific production enhancement to installation. This support includes technical training, preventive maintenance programmes, and the reliable supply of high quality, original spare parts.

Elopak’s ability to provide these, high quality spare parts promptly, is crucial for maintaining optimal running efficiency and protecting machine warranties. In the unlikely event of machine failure or seeing the possibility of a problem occurring, the availability and delivery time of spare parts is critical.

Any interruptions in the manufacturing process can have an instant and negative effect on production schedules - and the customer’s bottom-line! To mitigate these risks, Elopak offers a streamlined process with pre-scheduled actions that greatly reduce the potential for disruptions and production downtime. Furthermore, we provide emergency support for any critical machine errors.

Optimising Quality and Flexibility

To ensure that our customers get our uniquely optimised, quality as standard, Elopak’s Global Maintenance Services operates strictly under ISO 22000:2005 certification for: “Development, planning and execution of maintenance systems for filling lines of liquid and viscous foods in cardboard packaging”. This in turn guarantees our customer’s a comprehensive and uniquely flexible technical service programme.

What’s more, Elopak offers a very flexible range of support levels and agreements, from basic needs to premium services and supplies. By entering into a Service Level Agreement with Elopak, customers are free to focus on their core tasks and can feel safe in the knowledge that our highly skilled experts are looking after all their service and maintenance needs. This allows our customers to achieve maximum uptime and operational efficiency, whilst also benefiting from our extensive knowledge and unrivalled experience in the field”.

Read more about Elopak’s services here: http://www.elopak.com/technical-services/