Western Missouri New Customer Guide

Welcome to Spire

We look forward to serving you

At Spire, we believe energy exists to help people. To warm their homes, grow their businesses and advance their communities. Our mission is to make that belief a reality, person by person, starting with you.

We hope this guide is a helpful resource and gives you a glimpse of the ways we can serve you. We look forward to working with you today, tomorrow and for many years to come.

Managing your account has never been easier

Your life is busy. We understand that. So Spire’s online account management experience is designed with your needs in mind. Register your account today at MyAccount.SpireEnergy.com.

Paperless billing

Reduce clutter and get paperless billing.

My Account

Easy access on every page to manage your account online, even from your mobile phone.

Payment options

Sign up for Auto Pay and Budget Billing. Set up payment plans and more.

Appointment scheduling

Schedule, reschedule or even cancel appointments.

Service options

Set up your start, stop or transfer service request online anytime.

Gas usage

View and download your usage history to see how the temperature affects your monthly bill.

DollarHelp

Sign up to help others with their natural gas bills by pledging $1 per month.

Manage your communication preferences

Choose your preferred method of contact.

Pay the way that works for you

Whether you pay on the go from your phone or write a check every month, we offer several easy ways to pay.

Online: Sign up for Auto Pay — and go paperless, too — at MyAccount.SpireEnergy.com.

Learn about other ways to pay at SpireEnergy.com.

Phone: Call 800-887-4173 to make a payment from your bank account or with your debit or credit card.

In person: Find an authorized payment location near you at SpireEnergy.com.

Mail: Use the return envelope provided with your bill to mail your check or money order:

Drawer 2, St. Louis, MO 63171

Text: Visit MyAccount.SpireEnergy.com, log in and select “text alerts” from the Options menu.

Once complete, check the box under “text” for paperless billing notifications, enter your mobile number and follow the steps for verification.

Manage your monthly payments

Auto

Pay: Save time by having monthly payments deducted automatically from your bank account.

Budget Billing: Keep your bills consistent year-round with Budget Billing, so no matter the season, you’ll know exactly what to expect each month.

Go paperless: With text and email bill notifications or the pay by text option, you don’t have to rely on a printed paper bill.

Your natural gas bill

Understanding your monthly bill and all that goes into it is important. So here’s a look at what you’ll see every month and what it means.

How your bill is calculated

Customer charge: The monthly service charge for all Spire customers

Usage: This charge is based on the amount of gas you use each month

Pipeline upgrade charge (ISRS): Nothing is more important than the safety of the communities we serve. This charge covers a portion of what it costs to upgrade pipelines to bring you even safer, more reliable service

Natural gas cost: The natural gas cost is the amount we pay others for the purchase, transportation and storage of natural gas. This cost is passed on to you with no markup

Weather normalization adjustment rider (WNAR): Process to evaluate and adjust gas rates due to weather fluctuations

Visit us online for a more detailed look at your bill. SpireEnergy.com/UnderstandingYourBill

Save money today, tomorrow

and for years to come

Save energy and money with energy-efficient natural gas appliances.

Residential customers can create a free report showing ways to make your home more energy efficient.

Our rebate and financing offers make energy-efficient appliances more affordable.

Find a trusted natural gas contractor who serves your area.

Explore all the ways to save.

SpireEnergy.com/Rebates

Take control of your bill with these DIY energy-saving tips

• Manage your home’s temperature even when you’re away with a programmable thermostat

• Lower your energy bills by making sure outer walls, ceilings, windows, doors and floors are sealed and insulated

• Conserve hot water by taking short showers instead of baths

• Let hot air flow freely by clearing clutter away from warm-air registers, heaters and radiators

• Save roughly 3% on your heating bill for every degree you lower your thermostat

Your safety is our priority

Natural gas is one of the safest, most reliable forms of energy. And like any source of energy, it’s best to use it with safety in mind. So here are our top eight safety tips.

1

Use your senses to spot a leak

Smell

While natural gas is colorless and odorless, we add the smell of rotten eggs (called mercaptan) so you can easily identify a potential leak.

Sight

Look for these signs, especially near pipelines:

• Dead or discolored vegetation

• Bubbling water

• Blowing dust

Sounds

Listen for an unexplained hissing, whistling or roaring sound

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Immediately evacuate the area

• Immediately leave the building and head to a location where no smell of gas can be detected. Until you’ve reached a safe distance, avoid smoking and using electronics like garage door openers or alarm systems, and don’t turn on or off any lights. Most importantly, stay away — and keep others away — from the area of the smell

• Call us right away at 800-582-1234, or call 911 from a safe location

• If you don’t own the home or business, it’s a good idea to notify the property manager or owner in case repairs need to be made inside

• Steer clear of the area until you’re told it’s safe by a gas safety professional (Spire employee, police, fireman or other first responder on scene)

Guard your home

Carbon monoxide (CO) is a normal by-product of burning fuel sources like gasoline, wood, propane and natural gas. If your appliances are not working properly or are improperly ventilated, there is potential for CO to reach dangerous levels in your home, which can be extremely dangerous and even fatal. To guard against CO exposure, always have a UL-approved CO detector with an alarm in your home, and schedule yearly furnace inspections. Learn more about the symptoms of CO exposure at SpireEnergy.com/CO.

Call before you dig

Spire and other utilities have buried pipelines across the area, but you may never know they’re there. To help keep you safe, the law requires that you call 811 at least two days before you dig to have underground utility lines marked. Excavation activity must begin within 10 days of making the call, including the day of the call.

Keep your appliances working safely and reliably

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Help your appliances work better and last longer by clearing clutter away from vents. Also, always store flammable materials at a safe distance. This will help your appliances work more efficiently and safely. Visit us online for more safety information. SpireEnergy.com/GasApplianceSafety

Reach out to us about unusual conditions

If you notice any of these signs, give us a call right away so we can address the issue for your safety:

• A burner flame that is yellow, wavy or higher than normal

• A change in the appearance of your pilot light

• Ice formation on the ground above a pipeline

7

Maintain your pipes

We share ownership of the gas piping on your property. Spire owns all gas piping up to the meter, and you own and are responsible for maintaining gas piping that is beyond the meter, whether the piping is above ground or underground. Having those pipes inspected and repaired regularly is an important part of keeping yourself and those you love safe.

You’re always welcome to contact us for inspections and repairs, or you can contact a qualified plumbing or heating contractor. If damage is discovered, repairs should be made right away. In this case, the repairs are your responsibility.

Let our pipes do what they do best

Natural gas pipes have one purpose — to bring energy to you. Using pipes to hang clothes or as electrical grounds for appliances could be dangerous.

Getting help is easier than you think

If you’re ever in a situation where you need assistance paying your bill, our dedicated team of community support specialists is here to help.

Here’s a look at some available assistance.

Budget billing

Designed to keep your bills consistent year-round, you’ll know exactly what to expect each month.

Payment arrangements

For those who qualify, we offer payment plan options to help you get your past-due balance back on track.

Disconnection protection

We provide several programs for customers with household members over the age of 65 or with disabilities who are at risk of a service disconnection.

Appliance repair funding

If your heating equipment or piping is no longer safe to operate, we provide up to $1,000 per year for qualifying customers to make the needed repairs.

Rebates and financing

Our rebate and financing offers make energy-efficient appliances more affordable.

Weatherization

We offer free weatherization services to help customers on a fixed or limited income and who qualify, making your home more energy efficient and reducing energy costs.

Discover the value natural gas brings to your every day

Water heaters

Natural gas water heaters cost less to operate and heat water twice as fast as electric, providing more hot water, faster — even when the power is out.

Tankless water heaters

Since they only heat the water you’re actively using, natural gas tankless water heaters are 34% more efficient than traditional models. And with their small size, you’ll have space to spare.

Fireplaces

Instantly enjoy the warmth of a fire — with no prep work or clean up.

Stoves

Natural gas stoves provide more precise temperature control, cost less to operate and work even when the power is out. Plus, most professional chefs prefer them.

Dryers

With their affordability and efficiency, natural gas dryers cost less to operate and can dry faster than their electric counterparts.

Furnaces

No matter how cold it gets, natural gas furnaces keep your home warm and cozy.

Natural gas furnaces provide warmer, more reliable heat than electric heat pumps that often require supplemental heat when temperatures drop below 32 degrees. Plus, natural gas furnaces are more durable and have twice the lifespan of most electric heat pumps.

Add charm and ambience to your next outdoor gathering

Lights and lanterns

Let the glow of charming lanterns lead you home — even when the power is out.

Grills

Leave charcoal and propane behind and get grilling with a no fuss, no prep, no hassle natural gas grill.

Outdoor heaters

Enjoy your outdoor living area yearround with natural gas heaters.

Pool heaters

Make every season pool season with a natural gas pool heater.

Not sure where to start? We can help.

Fire pits

Gather around the fire anytime with natural gas fire pits — and retire from chopping wood.

Convenience outlets

One connection, multiple uses. With convenience outlets, you’ll have one flexible connection for your gas grill, fire pit, gas heater and other gas equipment.

Generators

When your power goes out, a back-up supply of energy is essential. Keep your lights on and food frozen with a natural gas generator.

Our energy experts can answer your questions and help you find a trustworthy natural gas contractor to provide a free estimate.

Simply call us at 800-887-4173 or visit SpireEnergy.com/FindContractor

Natural gas works behind the scenes to keep your home cozy, your water warm and your meals perfectly cooked — but there’s more to this energy than most realize.

Affordable

On average, U.S. households that use natural gas for heating, cooking and clothes drying save more than $1,000 every year compared to homes using electricity for the same activities.*

Reliable

Thanks to its efficient, underground delivery system, natural gas remains one of the safest, most reliable forms of energy for homes and businesses — even during the most severe weather.

Efficient

More efficient energy means cleaner energy. 92% of natural gas from the original source makes it directly to your home. In comparison, by the time electricity is generated and transported to you, only 36% of the original energy makes it to your home.*

*American Gas Association

We’re here when you need us

If you ever have a question or simply need some assistance, we’re always happy to help.

For natural gas emergencies:

• Call 800-582-1234 or 911

For customer service:

• Call 800-582-1234 or visit MyAccount.SpireEnergy.com

For general questions, concerns or comments:

• Reach out to us at SpireEnergy.com/ContactUs

Connect with us:

Facebook.com/SpireEnergy

Instagram @SpireEnergy