RESIDENTIAL HANDBOOK
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W E LCO M E TO H A RV E ST LO F T S AT T H E FA R M E R S M A R K E T
WELCOME HOME! Moving into a new home doesn’t have to be a headache. At Harvest Lofts, we understand how busy your life is, so we want to help in any way we can to make move-in as stressfree as possible. Let us help you with the process, so that you can think less about the logistics and more about the memories you will make in your new home. We have created this guide specifically with our residents in mind. We know you might have a few questions about your new home, so we have provided important information that you will need to settle in after move-in. Use this guide to learn about not only our programs and policies, but also our commitment to your ideal living experience and some helpful tips for immersing yourself in our community. If you have any questions, please feel free to reach out to our team.
www.harvestlofts.com
TABLE OF CONTENTS
01
WELCOME
04 06 09 09
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21 21
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11 12 13 13
Download the Active Building App Rental payments Renter’s insurance Fill out your profile and contact information 14 Active Building Community Guidelines
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COMMUNITY GUIDELINES
General guidelines Fire safety Weather Gas leaks Maintenance Emergencies Gated entries and limited access systems Out of town notice Safeguarding young residents and guests
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MAINTENANCE AND SERVICE
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23 23 23 24 24 25 27 28 29
PARKING
44 44 44
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Community parking procedures and safe driving habits Parking policies Overnight guest parking
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Customer relations Smoke-free living Resident communication Good neighbor policy and neighbor complaints Common areas Decorating Valet trash and recycling and refuse rooms Package and mail delivery Guest access
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AMENITIES
30 Service Requests 32 Home tips for common service issues 32 Keys and Locks 33 Pest Control 33 Front door maintenance
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10
RESIDENT PORTAL
About Harvest Lofts About Dallas Farmers Market Contact Information Courtesy Patrol Phone Number
SAFETY 16 18 19 20 21 21
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36 38 40 42 42 43
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Swimming pool and pool area Fitness room Dog Park Community room Storage PrintWithMe
PETS 46 46 47 48 48 49
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Pet types Pet registration Service and assistance animals Out and about Pet waste Dog Park, elevators, and petiquette
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A B O U T H A RV E ST LO F T S
Harvest Lofts is at the center of the vibrant Dallas Farmers Market neighborhood, a walkable, friendly place to come home to where more than 200 local businesses make living delicious, fun and easy. Whether you work from home, downtown, uptown or across town, you’ll enjoy this convenient point of access that’s a community all its own. As a resident of Harvest lofts, you’ll appreciate Living Local Perks at the Dallas Farmers Market, a special reward program that varies by merchant to thank our residents for shopping local. Show your Harvest Lofts perks card at select merchants to receive special discounts. On the street level of Harvest Lofts, you’ll enjoy the convenience of the Harvest Shops, a fun, curated ensemble of restaurants and stores including Eden Hill Vineyard tasting room, Ka-Tip Thai Street Food, K.A. Collective women’s clothing, Nikki Smith Designs modern jewelry, Simply Irresistible, a home decor and apparel legend, and Whiski Designs, Texas-inspired hand-lettered graphics.
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www.harvestlofts.com
THE SHED The Shed is an open-air pavilion where you can shop from regional vendors who grow, raise, make and produce food. You’ll find a mix of farmers with seasonal produce grown in this climate, ranchers with naturally raised meats, cheese, eggs and honey, and food artisans who make breads, canned and regional/international foods. The Shed also has a handful of arts and crafts vendors throughout the year. Wagons are available, and misters and ceiling fans lower the temperature by 15 degrees in the summer months. For a list of produce that’s in season and farmers, ranchers and artisans selling at The Shed, sign up for our weekly newsletter.
HOURS SATURDAY 9:00 a.m. - 5:00 p.m.
SUNDAY 10:00 a.m - 5:00 p.m.
LEARN MORE
THE MARKET The Market is a 26,000 square foot food hall and artisanal vendor market containing four anchor restaurants, a mixture of local specialty foods, artisanal food vendors, and seating areas both inside and out where you can grab a bite to eat or enjoy a cup of coffee while taking in a view of the Dallas skyline or observing the market-goers.
HOURS SUNDAY - SATURDAY 10:00 a.m. - 7:00 p.m. LEARN MORE
A B O U T T H E FA R M E R S M A R K E T
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City Futsal provides a fun and entertaining way to stay in shape. They offer five-a-side soccer and futsal with friends while also providing you the opportunity to play in a competitive league and grab a refreshing drink after you play.
Industrious, a coworking space offering individual memberships, small offices, and large offices, caters to our residents to provide them with a great alternative to working from home. Industrious enables you to work among the growers, makers, and artisans of the Dallas Farmers Market. Located in the first floor of Taylor Lofts Building. Designed to enhance your productivity, this office has everything your business needs to thrive — from A/V-equipped conference rooms and soundproof phone-booths to unlimited craft coffee and a dedicated community manager.
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COMMUNITY STANDARDS OF OCCUPANCY
FAIR HOUSING STATEMENT
All residents in your community meet the same non-discriminatory qualification standards based on age, income, credit, and rental history. The maximum number of occupants allowed in each size apartment is posted in the Management Office. Our policies require that should the number of occupants in your apartment change for any reason, you must contact the office immediately. If you have any questions regarding the standards of occupancy regulations, please contact:
Harvest Lofts is committed to compliance with all federal, state, and local Fair Housing Laws. The community policies are designed to provide for consistent and fair treatment of all residents. If you have any questions regarding the Fair Housing Laws, you may contact:
City of Dallas Fair Housing Office 1500 Marilla Street, Room 1BN Dallas, Texas 75201
City of Dallas Fair Housing Office 1500 Marilla Street, Room 1BN Dallas, Texas 75201
O U R CO M M I T M E N T
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CONTACT INFORMATION PHONE
469-445-0720
leasing@harvestlofts.com
OFFICE HOURS MONDAY-FRIDAY:
SATURDAY
SUNDAY
9:00 a.m. - 5:00 p.m.
10:00 a.m. - 5:30 p.m.
1:00 p.m. - 5:00 p.m. * Hours subject to change * Times are available outside of normal office hours by appointment
www.harvestlofts.com
ONLINE RESIDENT PORTAL Our rental payment policies are stated in your Apartment Lease Contract, but if you need a reminder, our policies are further explained below: At Harvest Lofts, community and resident satisfaction are our highest priority. Using our Harvest Lofts resident portal, you can not only complete logistical tasks like paying rent, communicating with the Management Office, and submitting service requests, but also connect with your neighbors and RSVP to upcoming resident events where you can further connect with our incredible community – all from the convenience of your smartphone or other devices.
O N L I N E R E S I D E N T P O RTA L
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FOLLOW THESE STEPS TO SET UP YOUR ACCOUNT AND START ACCESSING YOUR LIVING EXPERIENCE ONLINE:
When you move in, you will receive an email from “ActiveBuilding” with a direct link to set up your account, or you can visit www.HarvestLofts.com and click on the “Resident Access” tab. Then click on the resident portal button to log in and click on the “New user? Get started now” button. From there, the portal will walk you through the steps to set up your username and password.
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DOW N LOA D T H E ACT IVE BU I L D I N G A P P Once you have registered and set up your login information, you can click the links below to download the app and access the Active Building portal from your smartphone!
You can also enable the “Biometric Login” toggle on the login screen to sign in with your smartphone’s Touch or Face ID the next time you open the app.
ONLINE RESIDENT PORTAL 2
R E N TA L PAY M E N T S Reviewing your monthly account statement and making rent payments is easy with Active Building. Follow these steps to set up one-time or recurring payments: Visit the “Make A Payment” section under the Quick Links menu to view your payment portal. Through the payment portal, you can review your account statement and schedule one-time or recurring payments. We accept payments by e-Check, debit or credit card, and eMoney Order. If you prefer to pay directly through your bank account using e-Check, be sure to add your banking information for quick payments in the future. You can also pay online with eMoney Order by following the steps for this option in your payment portal. All rental payments are due on the first of the month and are late on the third of the month. Rent checks will be deposited when they are received. No post-dated checks will be accepted. A $50 fee plus applicable late charges will be assessed on all payments returned by a bank for any reason. Returned payments must be cleared by a cashier’s check within 24 hours of notification. Harvest Lofts management will notify you by email that your payment was returned. After we receive two returned payments, we will no longer accept personal checks. You must pay by cashier’s check.
CERTAIN FEES APPLY. WE ACCEPT VISA, DISCOVER, MASTERCARD, AND AMERICAN EXPRESS.
O N L I N E R E S I D E N T P O RTA L
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R E N TA L I N S U RA N C E Signing up for renter’s insurance is made easy with the Active Building app. You can opt into Active Building’s e-renters insurance plan during registration for the online portal. We require at least $300,000 of personal liability coverage • We do not require personal property coverage, but we strongly recommend it. • Covers your items if they are stolen, lost, or damaged (most cases) If you have a pet, we recommend pet coverage to ensure any damages your pet may cause to your items or home. Coverage typically starts around $15-20 per month and varies based on the amount of coverage you need. . MORE INFORMATION
3 FILL OUT YOUR PROFILE AND CONTACT INFO Fill out your resident profile and connect with your neighbors by joining community interest groups, RSVP’ing to upcoming resident events, and more. Be sure to keep your contact information updated so our team can easily reach you and relay any important communication, especially in the event of emergencies.
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ACT IV E B U I L D I N G A N D CO M M U N I T Y G U I D E L I N E S
ACTIVE BUILDING COMMUNITY GUIDELINES To create and maintain a welcoming online space for our community, the following are some key guidelines and policies to keep in mind when interacting with our community in the Active Building Resident Portal.
INTERACT AS YOURSELF Make sure your profile reflects your real identity so you can interact authentically with our community team and your neighbors online. Be sure to use your real name, a photo of yourself, and true information in your profile.
COMMUNICATE RESPECTFULLY Think of the portal as a virtual version of our community - and communicate respectfully in the portal, as you would with your neighbors and our community team in person. • • •
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Remember that everyone should feel welcome, safe, and respected in our community. Approach any discussions and/or disagreements with compassion and empathy, and keep other perspectives in mind. Keep in mind that Active Building is not a platform for public shaming or settling personal disputes. If you have a concern about a neighbor, please reach out to our community team by phone or through the resident portal instead of posting online. Avoid over-posting about the same topic, items for sale, etc. Please do not post more than two times on the same topic. Keep Our Content Restrictions Policies in Mind.
To ensure that the Active Building portal remains an online space where everyone in our community feels welcome, safe, and respected, posts that fall into the following categories will not be approved to post in the portal, at the discretion of the community team:
S PA M + S O L I C I TAT I O N Posts that can be qualified as spam or solicitation. Here are some examples of posts that are allowed versus not allowed due to being qualified as spam or solicitation: A L LOW E D •
M I S I N F O R M AT I O N Posts that attempt to spread misinformation (intentionally or unintentionally) and/or include false or misleading claims related to critical events or topics (e.g. community incidents, politics or social issues, etc.)
P E R S O N A L AT TAC KS Posts that personally attack or insult individuals, including other residents or Harvest Lofts associates.
D I S C R I M I N AT I O N + H A RAS S M E N T Posts that attack, harass, use hate speech, and/or show discrimination towards any protected class or group of people based on sex, race, age, color, creed, national origin, religion, disability, familial status, gender identity, or sexual orientation.
P RO FA N I T Y Posts that use profane or obscene language.
• • • •
Resident marketplace posts selling or giving away personal items like furniture, home decorations, etc. Posts about local job opportunities Posts offering free or paid casual services such as babysitting, pet sitting, etc. Posts about pet adoptions, fostering, or rehoming Fundraising posts for local organizations or causes N OT A L LOW E D
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Posts advertising personal business or services (i.e. posting about your company’s insurance services or offering deals/discounts) Posts about franchising, investment, multilevel marketing, or other financial opportunities “Personal ads” with the intent of using Active Building as a dating service Posts selling pets Fundraising posts for non-local causes, personal expenses/needs, or political candidates Repeated posts of the same resident marketplace item Posts linking to items on other classified sites Posts offering discounts, gift cards, or giveaways as part of a referral program
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SA F E T Y
GENERAL SAFETY GUIDELINES Your safety is our top priority - and while we cannot guarantee safety or security, the sense of comfort you feel in our community is important to us. Harvest Lofts has various features and policies in place to safeguard our residents and our community. However, the best manager of your safety is you. Below are some tips and guidelines you can use to project yourself and your belongings.
OBSERVE COMMUNITY RULES AND REGULATIONS All of our policies are in place to protect our residents and ensure a healthy and safe living experience. So, for everyone’s enjoyment, be sure to follow our community’s policies (both posted and in your lease agreement) for all common areas and amenities.
AVOID RISKY OR DANGEROUS BEHAVIOR Using our community facilities and amenities is solely at the risk of our residents, occupants, and guests. Please take responsibility in avoiding risky, dangerous behavior that could potentially harm yourself or others when using our amenities.
As stated in your Apartment Lease Contract and in the Texas Apartment Association Security Guidelines for Residents, the community provides no guarantee of personal safety or security. We do not provide personal security services for residents or their guests. For this reason, we strongly recommend that you:
SOLICITORS AND SALESPEOPLE We do not welcome door-to-door solicitors or salespeople in the community. If you spot any solicitors around our community, contact management right away. For your personal safety and protection, do not allow solicitors or strangers you are not expecting or who are not wearing Dallas Farmers Market attire or name tags into your home.
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Obtain adequate renter’s insurance coverage for your personal belongings
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Obtain adequate automobile insurance coverage
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If you notice any suspicious activity, call 911. DO NOT call the Management Office until you have contacted 911. This will waste precious time.
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Help us fight crime by calling 911 in any emergency or if you ever feel like your safety is threatened. Report any suspicious activity you observe, and help the police by focusing on details, like tag numbers, make and color of car, landmarks, and detailed descriptions of individuals.
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Have your keys handy so you can access your car or home quickly.
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Only open your door if you can identify or are expecting a guest, and never leave young children at home unattended.
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Keep valuables and bags out of plain view in your car or your home, especially around the holidays. Be sure to record serial numbers for your valuables in order to track them in case they are stolen. Items that are generally popular to steal are electronics (of any kind), cash, firearms, and tools.
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Make sure all of your locks work and keep your doors and windows locked, even if you are at home or think you will be gone from your car or home for just a few minutes.
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Avoid walking alone when possible, and stay in well traveled and well lit areas.
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Let your community team know if you notice any hallway or parking lot lights are out.
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Avoid walking around with target items, like a cell phone or cash, in plain view.
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If you are ever confronted by someone trying to rob you, stay calm and comply with the suspect’s demands. Obtain a good description and immediately call the police when you are safe. Do not call friends or family first.
The maintenance of the exterior lighting at our community is an important part of our maintenance program. If you notice that lights are out, please contact our Management Office during office hours, and we will handle your request in a priority manner.
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FIRE
Part of living in a community is understanding that your actions may affect your neighbors. Always take extra care to ensure that you are safe when in situations with higher risks of starting fires, such as lighting candles or cooking. There are fire extinguishers located throughout the hallways on each floor. Here are a few safety precautions to follow to keep you and your neighbors safe:
IN THE EVENT OF A FIRE
PERSONAL FIRE SAFETY
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If you experience a fire in your apartment, exit the building immediately and follow the escape route posted near the elevator on every floor. Notify 911 immediately.
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When disposing of grease, always let it cool before throwing it away in the garbage. We recommend pouring it into a can or cup to make disposal easier.
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Before exiting through any doors, feel their handles to see if they are hot to the touch. If so, try to find another safe way to exit the apartment.
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If cooking grease catches on fire while cooking, turn off the range, place a metal lid on the pot or pan, and pour baking soda onto the fire.
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If a planned escape route is too dangerous to exit, stay where you are and stuff any doors or vents with wet towels to keep the smoke from entering. Turn the HVAC off, stay low, and place a wet towel over your nose and mouth.
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Monitor young guests carefully and make sure they do not turn on the range.
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Avoid cooking while intoxicated, medicated, or fatigued
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No outside grilling is permitted on the property (except in the pool area).
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Do not remove your smoke alarm or other fire protection mechanisms. If you encounter any problems with your alarm system, please call the Management Office immediately.
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Do not put gas-operated tools or vehicles inside the apartment or the stairwells.
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Smoking is prohibited on the property.
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Fire laws & insurance requirements prohibit the use of BBQ grills in breezeways, balconies, or patios, as well as candles or anything with an open flame.
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Lighter fluid and flames are potentially hazardous to most items, including boxes, furniture, and the building itself.
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Wave a bright cloth out of a window to let others and the fire department know that you are there.
HANDICAPPED EVACUATION •
Each person should have a “buddy” assigned to assist them in the event of an evacuation
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It is important that the “buddy” remain with the person until the emergency is over
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Ask each person the best way to assist them to the stairwell and lead them to safety
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If it becomes necessary to move someone down the stairs, various lifting and carrying techniques can be utilized; ask the person the best way to assist them.
G E N E RA L SA F E T Y G U I D E L I N E S
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WEATHER
FREEZING WEATHER In the event of severe freezing weather, we will post “Freeze Alert.” Some helpful tips to limit damages in the case of a freeze include: • • • • • •
Dripping both the hot and cold water faucets Turn your thermostat to above 60 Opening cabinets where any pipes are located Avoid slick terraces and walkways Notify the Management Office if any particular area of the community needs attention Contact the management office ahead of time if you plan on going out of town to ensure that we can limit any potential problems while you are away
FLASH FLOODS Flooding can happen as a result of excessive rain or as an after-effect of a hurricane/tropical storm. Here is what to do if there is flooding in your area: • • • • • •
Avoid walking, standing, or driving through flood waters. Just six inches of moving water can knock a person down, and one to two feet of water can move a vehicle. Move to higher ground as quickly as possible. Move your vehicle to higher ground if you are on a first floor parking level or parked in a flood zone. If you are in your car and water is rising around you: • If the water is not moving, abandon the car and move to higher ground. If the water is moving, stay in the car and do not enter the moving water. Watch out for debris and areas that may have eroded due to flooding. Take pictures of damaged property for your insurance purposes.
TORNADOES AND SEVERE STORMS Tornadoes and severe storms often strike when we are not expecting them. As you take cover, here are a few ways to protect yourself and your home: • • • • •
Secure or bring inside outdoor furniture, plants, and decorations to prevent them from blowing away. Turn off and unplug computers, televisions, and other electrical equipment, so they are not damaged by a voltage surge. Make sure all doors and windows are latched tightly. Stay clear of any windows and/or patio doors that might shatter. If a tornado is coming, take cover in an interior hallway or room on the lowest floor of the building. Small interior rooms, like closets and bathrooms, are usually the safest.
GENERAL SAFETY GUIDELINES !
GAS LEAKS
If you smell a rotten-egg odor, avoid turning on/off any devices that could create a spark such as light switches, appliances, computers, or flashlights. Leave your building, alert your neighbors, and call 911. Keep everyone away from the building until the emergency personnel have analyzed the situation and made sure the gas leak is taken care of.
MAINTENANCE EMERGENCIES You can make emergency maintenance requests at any time by calling the emergency maintenance number: 469-445-0720
The following are the items we consider to be emergency services. These items have increased priority, and we will take care of them as soon as possible: Loss of utility service (water, electricity) that is not a grid-wide or provider issue
Non-working A/C when outside temperatures are over 80 degrees
Any major plumbing issue, inoperable toilet (one toilet in the apartment), or major leaks.
Non-working heat when outside temperatures are under 50 degrees
Loss of a necessary appliance (refrigerator, range, etc)
Any threatening situation, unsecured door or window, or anything requiring a first responder or police/emergency personnel (fire, severe weather, flood), etc.
G E N E RA L SA F E T Y G U I D E L I N E S
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GATED ENTRIES + LIMITED-ACCESS SYSTEMS At Harvest Lofts, we provide gated entryways and limited access to our community and its amenities for your safety. Please keep the following tips in mind regarding these systems: •
Only one car should enter or exit the parking garage gate at a time. Tailgating the car in front of you can result in the gate closing on you, which could damage both your car and the gates. Damage to your vehicle or the gate could result in repair charges.
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Always be wary of pedestrians, especially kids or pets as you enter or exit the parking garage gate.
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Always make sure you close and latch doors/gates behind you after entering gated amenities in our community, especially around our pool area. In the event that you lose your key fob, call or visit our Management Office for a replacement.
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Make sure to keep in mind that although gates can deter criminal activity, they cannot actively prevent it. Always lock your car door, and bring your personal belongings inside.
OUT OF TOWN NOTICE If you are planning to be out of town, please notify the office of the date you will be leaving, the date you will be returning, and an emergency phone number to reach you. • Please notify the office of any guest that might be checking your mail or your apartment. We will not release a key card to anyone that is not listed as an emergency contact on your lease.
SAFEGUARDING YOUNG RESIDENTS (UNDER THE AGE OF 16) AND GUESTS We require that a parent, guardian, or legal custodian accompany anyone under the age of 16 or any guests when using community amenities and common areas. Also, be sure to check our policy on the number of guests that you are allowed to host in our common areas and amenity spaces. Please see the Amenity section of this handbook for more information.
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HARVEST LOFTS COMMUNITY GUIDELINES
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CUSTOMER RELATIONS At Harvest Lofts, our goal is to deliver experiences above and beyond expectations, so that you are always completely satisfied with your home. Our team is committed to assisting you with any issues at any time and supporting you through the process. If you ever have any concerns or questions regarding your living experience, please feel free to reach out to our management team at leasing@harvestlofts.com or 469-445-0720
S MO K E - F R E E L IV I N G The health and wellbeing of our residents are driving factors in creating the Harvest Lofts living experience. We aim to provide a living experience free of the air pollutants, fire hazards, and health issues associated with exposure to smoke through our smoke-free policy in our community. By living in a smokefree community, we invite you and your guests to experience the health-friendly benefits of smoke-free living. At Harvest Lofts, smoking and vaping are not permitted anywhere in the community - including all common areas and amenities, homes (inside or outside), offices, construction zones, and community grounds. This policy also applies to your guests and visitors, as well as Harvest team members, subcontractors, and vendors in the community.
R E S I D E N T CO M M U N I CAT I O N As community and communication are high priorities for us, we strive to keep you informed on updates, events, and news through emails, the Active Building Portal, posted flyers/letters, text messages, and phone calls. Upon moving in, you will automatically be added to our communication list, but you can always opt out of certain communication methods at any time by updating your communication preferences in the Active Building Portal
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G O O D N E IG H B O R P O L I CY A N D N E IG H B O R CO M P L A I N T S All policies in this handbook apply to residents and their guests. Please be considerate of your neighbors and help us maintain a quiet, clean, community environment that we can all enjoy.
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Sync up your schedule with Harvest Loft’s quiet hours (10:00pm-8:00am)
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Make sure the sound on your TV or speakers - or any other noise - cannot be heard from the hallway.
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If you live in an upstairs apartment home, please be mindful of your downstairs neighbor and avoid jumping around or walking heavily. Remember to take off hard-bottomed shoes like heavy boots or heels as soon as you walk in the door. Consider adding a few rugs to your home to dampen any noise.
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Keep in mind that evening and nighttime hours are not an appropriate time for loud household tasks like vacuuming, rearranging furniture, hanging pictures, etc.
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If you have children or larger pets living with you, please help them keep noise to a reasonable volume and reserve playtime for outside.
IN THE CASE OF A NOISE COMPLAINT CONCERNING A NEIGHBOR, WE RECOMMEND FOLLOWING THESE STEPS: 1. If you feel comfortable, speak to your neighbor and attempt to resolve the issue. They may not be aware of the disturbance. 2. If the problem persists, contact the Management Office and we will be able to assist you. After hours, call our courtesy officer at 469-346-6004
CO M MO N A R E AS While we perform regular cleanings and sanitizations of our community common areas, we ask that you help us keep our community clean and litter-free by picking up after yourself, your guests, and your pets. We have designated refuse rooms on floors two through four to make tossing your trash as easy as possible. If you notice any common areas that are not as clean as they should be, please contact the Management Office.
THE FOLLOWING ARE A FEW REMINDERS TO MAKE SURE THE COMMON AREAS STAY CLEAN AND SERENE:
D ECO RAT I N G At Harvest Lofts, we strive to maintain our community’s attractive appearance. We want you to take pride in your community and help us keep it maintained to the highest level of standards. We ask that you assist us in the following ways: •
No structural changes or additions may be made to the exterior of the building including patios and balconies. Patios, and balconies may not be used for storage. Management reserves the right to monitor the appearance of your patio or balcony.
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If you want to decorate your front door for a holiday or season, a decorative wreath is a nice touch. Just be sure to use a wreath hanger that hangs from the top of your door instead of nailing or screwing it into your door. Also, do not forget to take it down or replace it once that season or holiday is over.
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You may hang items on your interior walls, but make sure the holes are small and do not cause any damage. We recommend using reusable/removable adhesive strips/hooks to avoid damage to the walls. These can typically be found at your local hardware or retail store like Target or Walmart.
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Always remember to keep your belongings in your apartment and out of the hallway. If you enjoy biking or use a bicycle for transportation, remember to bring it into your apartment instead of leaving it in the hallway or on your patio/balcony. If you need extra storage space, contact our Management Office about renting a secured storage space.
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Be sure to take all of your personal belongings with you when leaving any common areas.
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If you use any recreational equipment or shift furniture around at the pool, remember to return them to their original locations for the next resident to use.
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Please wipe down any fitness equipment after you are done using it. If you are using sunblock or suntan oil at the pool, please lay down a towel to protect our pool furniture.
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Keep noise to a minimum, and remember to use headphones when listening to personal music devices.
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Avoid wearing black-soled shoes or any attire that will scuff or scratch amenity floors or equipment.
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Children should wear bathing suits if they are in the pool, and small kids need to wear “swimmer” or “splasher” diapers.
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Do not eat or drink in areas where your community does not allow those activities. Also be sure you do not bring pets (except service animals), alcoholic beverages, or glass into areas where they are not allowed.
PAT I O S A N D BA LCO N I E S Our commitment to cleanliness also includes patios and balconies, and we want to make sure that they reflect our standards of tidiness. Here are a few reminders about our policies to make sure these standards are met:
OUR STANDARDS
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Please decorate your balcony or patio using only outdoor furniture, plants, and rugs.
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Items like towels, clothing, appliances, trash, bicycles, etc. are not allowed to be draped or stored on patios and balconies.
We do not allow grills to be stored in homes or on patios/balconies. If you are in the mood to grill, we have designated grilling areas in the pool area.
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We also do not allow you to display signs or flags, including those for seasonal or sportsrelated purposes, or to install shade canopies/ screens anywhere on the exterior of the building.
CO M M U N I T Y G U I D E L I N E S
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VA L E T T RAS H A N D R ECYC L I N G We strive to provide the best environment possible for our residents, so please help us by following our trash policies outlined below to keep our community clean.
VALET TRASH COLLECTION DAYS AND TIMES: Place containers out between 6pm-8pm
SUNDAY – THURSDAY
Valet will begin collecting trash at 8pm.
Trash Valet will not be available on the following holidays: Easter, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving Day, Christmas Eve/Day, and New Year’s Eve/Day
Bring your container back inside your apartment by 9am the following day.
A BLACK TRASH CONTAINER WILL BE PROVIDED TO YOU UPON MOVE-IN.
T RAS H R E M I N D E R S : Use 13 gallon trash bags.
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Bag, tie, and place your trash in the container provided. Double bag all doggy bags.
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Please do not put loose trash, broken glass, liquids, or sharp objects in your container or down the trash chute.
No bags over 25lbs. All trash bags must fit in your container when placed out for the valet.
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Please do not put oversized items out for the valet. If you have bulky trash that does not fit in your container, please bring these items to the refuse room on your floor.
Recycling is very important to us at Harvest Lofts, and we know this holds true for our residents as well. To reduce our environmental footprint as much as possible, we have also incorporated recycling into our trash valet service. When putting out your recycling for our valet, please use a blue or clear plastic bag. Also, please break all boxes down and keep your trash and recycling separated. If you have excess boxes, please break them down and place them in the “refuse” room located on each floor.
MORE INFORMATION
PAC K AG E A N D M A I L D E L IVE RY We are pleased to offer the service “Parcel Pending” to all of our residents. you will be able to pick up your packages on your schedule, at your convenience, 24/7. Parcel Pending lockers are located in the lobby near the mailboxes.
LEARN MORE
TO REGISTER FOR PARCEL PENDING: Simply visit www.my.parcelpending.com to complete the registration process by entering in your delivery preferences and that of any occupants. Upon completion of the registration process, you will have an active account! When your package arrives, you will instantly be notified via email and/or text with an access code. Simply enter your access code into the touchscreen keypad and retrieve your package.
ARE THERE FEES TO USE THE PARCEL PENDING LOCKERS? •
Registration for Parcel Pending is completely free.
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Packages need to be retrieved promptly to ensure lockers will be available for all residents’ deliveries. If your package is not picked up within 3 days, you will be charged a storage fee of $3 per day. At registration, you will be asked to input credit card information for any potential fees.
AM I REQUIRED TO SIGN-UP FOR PARCEL PENDING? All residents are encouraged to complete the registration process. Oversized packages that do not fit into the lockers will be held at the courier hub for pickup. If you have not registered yet, please register now to take full advantage of this helpful amenity.
Should you have any questions, please contact Parcel Pending at 855.316.4756 or email help@parcelpending.com. REGISTRATION
CO M M U N I T Y G U I D E L I N E S
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D E L IVE RY / G U E ST AC C E S S Deliveries/Guests should use the callbox outside the main front door. Each resident is listed alphabetically by their last name. Harvest Lofts front door phone number is 469-609-5834. Make sure you program this into your phone so you will recognize the number. When you answer, they can speak to you through the intercom. At that time, you will hit the number “9” on your keypad which will unlock the front door and allow the person inside. You will still need to come greet them in the lobby of your building.
WE WILL NOT UNDER ANY CIRCUMSTANCES ACCEPT PACKAGES IN THE MANAGEMENT OFFICE. We will not under any circumstances accept packages in the Management Office. If you have a delivery that is too large to fit in one of our boxes (both USPS and Parcel Pending), or in the event that all boxes are full, you will need to make arrangements with the delivery service to pick up or have the parcel delivered when you are available to receive it. You may sign a release in the Management Office allowing oversized items to be left outside your apartment door. Harvest Lofts Management team will provide access to the delivery driver, so they can bring your package straight to your door.
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MAINTENANCE
MAINTENANCE You can make a service request anytime though your Harvest Lofts Resident Portal or by calling the management office number. When making a request, provide as much information as possible to allow our maintenance team to better diagnose the problem and provide a solution in a timely manner. Be sure to note any special instructions for our maintenance team regarding alarms, pets, preferred times, etc. A few days after your request is complete, you may receive an email with a link to a survey asking how the service team did with that particular request. We would appreciate your honest feedback on how well our maintenance team took care of your request. If there is ever anything we can do to improve our service, feel free to reach out to management directly.
Maintenance requests will be completed promptly between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday excluding holidays. Please report maintenance issues as soon as possible, so that issues are not exacerbated. EMERGENCY REQUESTS WILL BE HANDLED AT ANY TIME INCLUDING AFTER OFFICE HOURS BY CALLING 469-445-0720. SEE THE SECTION: “EMERGENCY MAINTENANCE” FOR A LIST OF EMERGENCIES.
MORE INFORMATION
HVAC Our service team will conduct regular preventative maintenance inspections for items like checking and replacing your air filter. However, if you think that your air filter needs to be replaced (if you cannot see light coming through the filter), let our service team know.
HOME TIPS FOR COMMON SERVICE ISSUES WHAT NOT TO FLUSH OR PUT DOWN YOUR DRAINS/GARBAGE DISPOSAL Nobody likes dealing with a clogged toilet or drain, but plumbing issues in an apartment building can be a real issue - not just for you, but also for your neighbors and local water system. The key to avoid plumbing issues is to remember the toilets, drains, and garbage disposals are not trash cans. Here are a few tips to avoid any potential plumbing issues:
The only items that should be flushed down your toilet are toilet paper and, well, you know what else. Even items that say they are “flushable” (like bathroom/baby wipes) should not be flushed down your toilet. A good rule of thumb for knowing what you should not put down your garbage disposal is avoiding putting anything that you would not eat down the disposal (vegetable peels, fat/cooking oil/grease, coffee grounds, egg shells, fruit, stickers, etc.) These items should be thrown out with your household trash.
KEYS AND LOCKS You should have received all keys and access devices needed at move-in. If at any time you happen to lose your keys, call our community team during or after office hours to purchase replacements.
KEY AND LOCK POLICIES: Our Management Office will be happy to make you a duplicate or new key fob/key card for $50. After office hours, a charge of $100 will be assessed for lock-outs. In the event that you are locked out after hours, please call the Management Office at 469-445-0720. They will dispatch a maintenance technician to come assist you. Please expect at least a 30-minute arrival time for our maintenance technician as they are off site. For safety purposes, you must provide identification before our staff unlocks your apartment. Your apartment is provided with latches on every window and a deadbolt on every exterior door. If your apartment has a sliding glass door, it is equipped with a handle latch and pin latch. We strongly recommend that you keep all windows and doors locked at all times. Upon moving in, check to make sure your apartment includes the above items and report any broken, missing, or unserviceable items to the Management Office.
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PEST CONTROL We provide pest control to our residents, but to keep our pest control as effective as possible, we ask you to do your part to keep your home clean and free of clutter. If you ever spot signs of pests in your apartment home, please put a work order in immediately. ALSO, BE SURE TO INCORPORATE THESE PREVENTATIVE STEPS INTO YOUR DAILY ROUTINE TO KEEP PESTS OUT OF YOUR HOME AND OUR COMMUNITY: Wipe up messes and spills immediately.
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Avoid leaving dirty dishes in the sink, on counters, or in other rooms.
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Do not wait to store or throw away food after eating. Store food in sealed containers and/ or throw away food or empty containers, such as pizza boxes, takeout containers, pet food containers, etc. Make sure all food items (including pet food) are stored in sealed, airtight containers and not left open. Be careful not to leave trash out in your home or on your patio or balcony.
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Do not leave magazines or old newspapers stacked up in your home, and be sure not to store cardboard containers on the floor. Straighten up regularly and clear out clutter so pests cannot find convenient places to hide. Use your bathroom exhaust fan when showering and take other steps to keep your home dry, so you can ward off pests that love wet environments. Be sure to contact your service team immediately if you spot a leaky faucet or broken pipe.
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Please refrain from throwing loose trash or liquids down the trash chute.
If you happen to experience any pests in or near your apartment, please contact the office immediately at 469-445-0720. Harvest Lofts’ exterminating service will be happy to assist you with any and all pest control problems that you may experience. Our exterminating service will be on the property weekly.
FRONT DOOR MAINTENANCE When you lock your front door-it flashes red & when unlocked-it flashes green. If you see it flash red/green at the same time, or orange, the battery is running low. Please put in a work order ASAP to have the batteries replaced. DO NOT PROCRASTINATE… if you wait too long, it will quit working, and you will be locked out.
HARVEST LOFTS AMENITIES
AMENITIES
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AMENITIES
SWIMMING POOL + POOL AREA
The swimming pool at Harvest Lofts is provided as an amenity. Please follow the rules that are listed on signs in each of the areas. If you choose to be in the pool you do so at your own risk. The Community assumes no responsibility for accidents or injuries that may occur to the resident or visitors. Please consult your physician if you have any questions or concerns regarding your use of the pool.
SWIMMING POOL HOURS SUNDAY - SATURDAY 9:00 a.m. - 10:00 p.m.
POOL AREA HOURS SUNDAY - SATURDAY 9:00 a.m. - 10:00 p.m.
SWIMMING POOL RULES 1. 2. 3. 4.
5.
6. 7.
8. 9. 10. 11. 12. 13. 14. 15.
WARNING- NO LIFEGUARD ON DUTY. CHILDREN SHOULD NOT USE POOL WITHOUT ADULT SUPERVISION. DIAL 911 FOR EMS OR POLICE EMERGENCY. Persons using pool facilities do so at their own risk. Owner assumes no responsibilities for accident or injury. Residents and guests should be especially careful in supervising and watching their young children at the pool. Residents and guests shall be responsible at all times to make sure that small children do not get out of apartments unnoticed and that they do not wander into the pool area alone. Remember to use night latches, deadbolts, and window latches when small children are inside. No one under the age of 16 will be allowed in the Pool at any time, unless accompanied by a parent or guardian or a person over the age of 21 years who has been given written authority by the parent or guardian to supervise the child and who has assumed responsibility for such supervision. The pool may be used only during listed hours. Only residents and their guests may use the pool. No more than two resident guests are permitted to use the pool at any one time without management’s written approval. No person who is ill may use the pool. No glass containers are allowed in the pool area. Any person who is under the influence of alcoholic beverages may be excluded from the pool area. No running, horseplay, fighting, dangerous conduct or noise that is disturbing to the other residents is allowed in the pool area. No diving. No music in the pool area after 8pm. No toys, inner tubes, or any other objects will be allowed in the Pool at any time. Residents and guests will place their own towels over pool furniture when using suntan oil or other lotions. When leaving the pool area, please dry yourself off before entering the building.
POOL AREA RULES • •
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No glass bottles, please bring plastic cups for beverages. Please keep noise to a minimum. If you have a noise complaint, call the Management Office at 469-554-0720 during office hours or call our On-site Courtesy Officer at 469-346-6004 after hours. BBQ grills are first come first serve. We do not take reservations. If you plan on having more than two guests in the pool area, you must notify the office to get permission. Approved parties in the common areas have a 3-hour time limit. They must be approved by the Management Office, are not considered private, and must not interfere with other residents’ use and enjoyment of an amenity. Do not throw anything onto the terrace. Do not leave any trash behind. Pets are not allowed in the pool area.
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AMENITIES
FITNESS ROOM OPEN 24 HOURS A DAY These hours are subject to change or restricted times for certain equipment.
The fitness room is two floors and may be accessed on the second and third floors on the East side of the building. The fitness room is provided for the enjoyment of all residents. Help us keep the fitness room clean and safe by remembering the following policies: • •
Attendants are not provided. Use the fitness room at your own risk. Management is not responsible for accidents or injuries. Please check with your physician prior to the use of the fitness room. Use of the fitness room is not recommended for: Individuals consuming alcoholic beverages or taking medication, and persons with heart conditions or medical limitations.
FOR YOUR SAFETY AND ENJOYMENT AND FOR THE SAFETY AND ENJOYMENT OF OTHERS: 1.
Be careful with weights and other moving parts when using fitness equipment. 2. Do not make repairs on fitness equipment. Please report needed repairs to management. 3. Do not use, adjust or operate fitness equipment beyond your physical limitations. 4. Please report vandalism and unauthorized users. 5. Do not remove fitness equipment from the fitness room. 6. Please wipe down fitness equipment after you are finished using it, and make sure to return all free weights to their intended location. 7. Do not leave personal items in the fitness room. Management is not responsible for lost or stolen articles. 8. Respect others by keeping noise to a minimum. Dispose any trash properly. 9. Ask for an orientation before using the exercise equipment. 10. The fitness room is not to be used after posted hours. 11. Call 911 in case of an emergency.
DOG PARK
AMENITIES
DOG PARK POLICIES Harvest Lofts has a secure half-acre dog park for all of our residents’ pets. The dog park is located on the South side of the building and can be accessed just outside the Management Office on Pearl St. and on Harwood St. Please follow all guidelines regarding the dog park to ensure that every resident and pet are safe and can enjoy the dog park: •
The front gate is opened by using your key fob
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The second gate inside the dog park and the back gate located on Harwood Street are opened by using a code. •
Check with the office for the code since we change it on a regular basis to ensure the safety of all of our residents and pets.
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Please pick up after your pet and do not allow your pet to use the flower beds in front of the Management Office to go to the bathroom.
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Green pet waste bags (provided as a courtesy) are located inside the dog park and outside the Management Office at the corner of S. Pearl Expy and Farmers Rd.
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Failure to clean up after your pet will result in a $250 fine.
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Pets may not use your patio or balcony as a bathroom.
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No pets should be left alone on your balcony or patio at any time.
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COMMUNITY ROOM The Community Room is open to all residents but can be reserved for a deposit of $500 (covers damages and cleaning)
The Community Room is located on the second floor, adjacent to the pool.
TIMES SUNDAY - SATURDAY 9:00 a.m. - 10:00 p.m.
INCLUDES
TO RESERVE A ROOM
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Billiards, sofas, wifi, direct pool access
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Email leasing@harvestlofts.com
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Wifi is free, but the access code is changed every month. You can find the access code in your resident portal.
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Call the management office at 469-445-0720.
STORAGE + BIKE RACKS Harvest Lofts offers secured storage rooms on most floors to ensure that any extra storage needs you have are met. •
If you need extra storage space, contact our Management Office at 469-445-0720 about renting a secured storage space.
LOCATION •
Located throughout the parking garage.
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PRINT WITH ME If you ever need to print anything, we have you covered with the PrintWithMe service. The printer is located in the Community Room. To print, just attach your document using your on file email address to harvestlofts@printwithme.com. You will receive an auto-response email. Follow the secure link, then pick up your documents at the printer. You get 15 free Black and White pages per month and $.59 per page for color. Faxes are $1.49 for your first page and $.49 any additional page. All scans are free.
PRINTWITHME MAKES PRINTING CONVENIENT AND EASY WITH: •
Self-Service printer stations with no staffing required
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Printing wirelessly from any personal devices including phones, laptops, and tablets
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Printing via Email, Chrome-Plug-in, or the PrintWithMe app
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Safe, encrypted printing, and secure release
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7 days a week live customer support to answer any questions you may have
DOWNLOAD APP
Select a payment option from among the all-inclusive pricing packages.
PA R K I N G PARKING POLICIES • •
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Please drive with caution through the parking garage. Make sure your parking sticker and parking tag are adhered. The gate will automatically open/close. If the gate is malfunctioning, please call the phone number posted on the gate. If you damage the gate by manually lifting it or by driving through, you will be charged to repair any damages. All resident cars must be registered in the Management Office and display an assigned parking permit. Green for the private area and Blue for the basement level. Visitors may park in the public parking area only. Do not park in any reserved parking space except your own. If your vehicle is parked in an unauthorized reserved space described below, your vehicle will be towed: • A Handicap space without the legally required handicap placard hung from your rear view mirror or license plate • Fire lanes • Designated “no parking” areas • Invalid license, registration, or inspections.
OVERNIGHT GUEST PARKING • • • •
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Clicking on “links” under the “community” tab Clicking on overnight guest parking Filling out the start date and time and end date and time that your guest will need the parking pass to see if a reservation is available. Completing the payment and license plate form to enable your guest to utilize the reserved space.
Do not leave vehicles that are inoperable, on jacks, blocks, or leaking fluids. You may not park boats, trailers or other recreational vehicles in the parking garage. Please do not litter in the parking garage. If we see this occurring, we will send you a lease violation and a $25 trash fine. There are garbage cans located at each pedestrian entrance to the garage. Any violation of these policies may result in your car being towed.
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PETS
PETS If you are a pet owner, please be respectful and courteous to your community and neighbors to make sure that all of our residents and pets enjoy their Harvest Lofts living experience. To keep our grounds looking great and fellow residents and pets comfortable and safe, here are a few tips to follow: •
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Some residents may have allergies or are simply cautious of pets, so any time you take your pets out for a stroll, make sure they are wearing a leash. Pick up after your pets by carrying doggy bags or using the designated stations located in the community. Remind your pet not to do their business in hallways, breezeways, and common areas. But if an accident does occur, be sure to clean up after them-wherever they go.
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It is prohibited to let pets roam around on your patio or balcony by themselves, so only let them out when you are around to watch them. Keep your dog’s barking to a minimum, especially during quiet hours-excessive barking that disturbs your neighbors can be considered a lease violation.
PET TYPES We generally welcome any pets that you would find at a local pet store to accompany you in your home. Any animals that aren’t cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed according to local laws and ordinances.
PET REGISTRATION If you had a pet at the time you signed your lease, you should have already signed a pet addendum and turned in a pet deposit and/or fee and registered your pet on www.petscreening.com. Should you decide you want another pet or you are considering becoming a new pet owner, you will need to visit the community office to register the pet and sign a new animal addendum before bringing the pet home.
REGISTER NOW
REMEMBER, EVERY PET YOU HAVE LIVING WITH YOU NEEDS TO BE REGISTERED SEPARATELY .
! SERVICE AND ASSISTANCE ANIMALS Harvest Lofts is committed to ensuring residents with disabilities have equal enjoyment of our community. Part of this commitment includes reasonable accommodations for both service and assistance animals. If you have a service or assistance animals, please log into your www.petscreening.com account for a Request for Reasonable Accommodation form to fill out. They will then evaluate your request according to the Americans with Disabilities Act (ADA), Fair Housing Act (FHA), Rehabilitation Act of 1973 (section 504), and state legislation.
OUT AND ABOUT As you take your pet out and about in your community and neighborhood, we know it can be challenging when your pet crosses paths with unfamiliar pets and residents. To maintain an environment where pets and their neighbors feel comfortable and safe, here are some ways to keep all of our residents in their comfort zone.
PET WASTE We try to make cleaning up after your pets easy by providing pet waste stations in our community. Make sure you know where you can and cannot take your pets when they need to go out, and pick up after them either using our pet stations or bags of your own. Inside your home, all pets should be housebroken. If they have an accident - either in your home or in a common area - please, wipe up after them and use a disinfectant spray to neutralize the odor so they aren’t encouraged to go to the bathroom in that same spot again.
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DOG PARK, ELEVATORS, AND “PETIQUETTE” We have outdoor spaces where your dog can run leash-free and interact with other dogs. Using the elevators with pets can be tricky when neighbors and pets are using the elevator at the same time. Here are some tips to help you and your pet enjoy our dog park and manage any interactions with neighbors or other pets in our elevators or other common areas: WHEN USING THE DOG PARK, MAKE SURE YOU’RE OBSERVING ANY POSTED RULES, AS WELL AS THESE GUIDELINES: •
Check out the bark park before visiting with your dog, so you’re familiar with the space.
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Don’t bring puppies under four months old, dogs that aren’t up-to-date on vaccinations, or dogs that haven’t been neutered/spayed.
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If your dog is sick or has fleas/parasites that could spread to other pets, leave them at home until they’ve been checked by a vet and are feeling better.
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Keep an eye on your dog at all times, and don’t let playtime turn into a fight.
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Feel free to bring water, but avoid displaying treats or giving treats to other dogs.
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Bring an extra plastic bag. Our pet waste stations should be available and stocked, but it’s good to have a back-up on hand.
ADDITIONAL RULES •
When waiting for an elevator, stand at least three feet back from the doors, and ask your dog to wait behind you. That way, you’ll both be out of the way if another dog exits. Once on the elevator, stand away from the doors and ask your dog to wait behind you.
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When walking through breezeways and hallways, be as quiet as possible so your dog doesn’t disturb your neighbors.
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Teach your dog to walk closely to you on both your right and left sides. That way, you can make sure you are always between your dog and other pets, people, or surprises.
WELCOME HOME! Thank you for calling Harvest Lofts your home! As you settle in, please remember to love and respect where you live. As a community, let’s work together to be mindful of our actions and respect this beautiful property we get to call home. Please reach out to the Harvest Lofts team with any questions. We are here to make your living experience the best it can be.
PHONE 469-445-0720
EMAIL leasing@harvestlofts.com
www.harvestlofts.com
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