Home Tips for Common Service Issues

Nobody likes dealing with a clogged toilet or drain. Plumbing issues in an apartment building can be a real issue - not only for you, but also for your neighbors and the local water system. The key to avoid plumbing issues is to remember the toilets, drains, and garbage disposals are not trash cans.

HERE ARE A FEW TIPS TO AVOID ANY POTENTIAL PLUMBING ISSUES:

The only items that should be flushed down your toilet are toilet paper and, well, you know what else. Even items that say they are “flushable” like bathroom and/or baby wipes and feminine products should not be flushed down your toilet and need to be thrown in the trash.

The only items that should go down your garbage disposal are items you would eat. Avoid putting anything that you would not eat down the disposal like vegetable peels, fat/cooking oil/grease, coffee grounds, eggshells, fruit stickers, etc. These items should be thrown out with your household trash.

Keys & Locks

You should have received all keys and access devices needed at move-in. If at any time you lose your keys, call the Community Team during or after office hours to purchase replacements.

KEY & LOCK POLICIES

■ The Management Office will be happy to make you a duplicate or new key/key fob for a fee.

■ If you need to re-key your doors, a fee will apply.

■ After office hours, a charge of $100 will be assessed for lockouts. If you are locked out after hours, please call the Management Office at (469) 828-1139 to dispatch a maintenance technician. Please expect at least a 30-minute arrival time. For safety purposes, you must provide identification before the staff member unlocks your apartment.

■ Your apartment is provided with latches on every window and a deadbolt on every exterior door. If your apartment has a sliding glass door, it is equipped with a handle latch and pin latch. Keep all windows and doors locked at all times. Upon moving in, check to make sure your apartment includes the above items and report any broken, missing, or unserviceable items to the Management Office.