DAMP, MOULD, AND CONDENSATION: We’re here to help

Our commitment to you

We will thoroughly assess and identify any damp, mould or condensation reported.

We will carry out any repairs, remedial works, and improvements to rectify the problem.

We will provide support on how together we can reduce the levels of condensation in your home through informative and supportive guidance.

Advice on reducing damp, mould and condensation

By keeping your home heated at a consistent temperature, you may reduce condensation. If you are impacted by the cost-of-living crisis –please visit the website for further guidance on how we may able to support you this winter.

Opening your windows when showering and cooking can help reduce moisture and improve ventilation.

Your kitchen or bathroom may already have ventilation fans installed; this can help reduce the levels of condensation. We are continuing to work with our customers to install fans, vents and positive input ventilation units to help air circulation when and where required.

Thorough the cleaning of surfaces, especially windows, windowsills and walls this can help prevent mould.

If you suspect damp, mould or condensation issues in your home, please report this by calling us immediately on 0300 365 1111.

Top tips to reduce damp, mould and condensation in your home

Turn your heating on

By keeping your heating on at a consistent temperature, you will reduce condensation

Open your windows

Ensure your windows are on when showering and cooking to reduce moisture and improve ventilation

Use ventilation fans

Many kitchens and bathrooms have ventilation fans, make sure you use them

Clean air vents

Ensure your vents are clean and are not blocked by furniture

Wipe down surfaces

Clean all surfaces, especially windows, windowsills and walls to prevent mould

Dry your washing outdoors

Reduce moisture by drying your clothes outdoors in spring and summer, and on maidens in your bathroom in autumn and winter

Download our checklist to keep track of your progress.